...International Journal of Business and Social Science Vol. 2 No. 18; October 2011 Customers’ Perception towards Service Quality of Life Insurance Corporation of India: A Factor Analytic Approach Dr. H. S. Sandhu Director SAI Technology Campus Amritsar (Punjab) India Ms. Neetu Bala Assistant Professor Maharaja Agrasen College (University of Delhi) Vasundra Enclave Delhi, India Abstract The service quality has become a highly instrumental co-efficient in the aggressive competitive marketing. For success and survival in today’s competitive environment, delivering quality service is of paramount importance for any economic enterprise. Life Insurance Corporation of India, the leading insurance company has set up ‘benchmarks’ in enervating the whole concept of service quality. The present study aims to measure customers’ perception towards life insurance service quality by applying a framework developed by Sureshchandar et al. (2001). An advocated procedure has been used to develop, refine and validate a scale. Data has been collected from 337 customers from the three cities of Punjab (a progressive State of India). The findings of the study demonstrate that five-factor structure as proposed by Sureshchandar et al. (2001) has been refined to sevenfactor construct (consisting of 34 items) representing Proficiency; Media and presentations; Physical and ethical excellence; Service delivery process and purpose; Security and dynamic operations; Credibility; and Functionality. Besides...
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...Health Education Program for Asian American and Pacific Islander Women (Full names) (Name of Professor) (Name of Course) (Date of Submission) Health Education Program for AAPI Women Health education programs are important for creating awareness on health and screening for diseases. Health education for screening and treating are particularly important for Asian American and Pacific Islander (AAPI) women, where their presence or availability for this population is limited (Fang, Ma, & Tan, 2011). This limited presence creates a disadvantage for the population who has been identified as having the highest occurrence rates for breast and cervical cancer in the United States (Dang, Lee, & Han, 2010). The high occurrence and low screening rates for cervical and breast cancer highlight the need to develop a comprehensive health program that caters to the need of AAPI women. A community-based health education program is proposed for AAPI women. This program addresses the factors hindering screening of breast and cervical cancer and proposes strategies for community involvement, management of relationships, enablers, nurturers, and cultivation of positive cultural empowerment. The success of this program will reduce mortality and morbidity of AAPI women from cervical and breast cancer. Creating a Health Education Program for AAPI Women A community-based health education program will be effective in reducing the mortality and morbidity of AAPI women from cervical and...
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...“strategic Corporal,” a self-licking ice-cream cone, the industry benchmark, labor exploiter, cost cutting surgeons with chain-saws, and America’s company. Wal-Mart perceptions are across the board and in essence reflect all of our societal issues and problems in one massive company. They survive and thrive on their ability to shape perceptions of their business model to consumers while exploiting their workforce. Goliath was perceived to be too big of a giant to fall or loose in battle until David succeeded. Wal-Mart is perceived that they are too big to fall by their competitors, society, and the country. They are the largest employer in the country, they own massive supply chain networks, and stores in every town across the country. However, in the case of Wal-Mart, there is no David out there to knock them down. Arguably they are no true competitors in their industry. Because of being this perceived giant, Wal-Mart is able to be a bully with vendors, associates, and competitors. Further, because of being a giant everyone is watching them. Threats and Challenges The simple answer of what threats and challenges Wal-Mart currently faces centers around their associates wages and health care. However, why do they face this challenge instead of what they are doing to resolve them is a purely a national social and economic phenomenon. Why do associates stay in unskilled labor positions with poor wages for a career? Simply put it’s the best career opportunity for them...
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...view case study of concerns that patients have in relation to potential security risks related to health care. Patient privacy and medical document security are the main topics of this article. The article discusses the importance of provider confidentiality, proper handling of health information along with proposed solutions for potential security issues. There is a focus on the patients perception of what is considered to be protected. Loria points out that forty-five percent of patients are apprehensive about security gaps involved with their private health information (Loria, G., 2015). Protected Health Information: Patient Privacy Concern The potential breach in HIPPA, Health Insurance Portability and Privacy Act of 1996, brings up several patient privacy concerns. One consideration is the method that the patient’s health data is distributed and utilized. Electronic health records are at risk of security breaches from hackers without adequate safety measure in place. According to Loria, (2015), “In January, health insurance provider Anthem discovered that hackers had broken into a database containing up to 80 million records. And just six months prior, Chinese cyber attackers stole personal information belonging to 4.5 million patients of hospital chain Community Health Systems.” There is not one demographic that is not affected when contemplating exposure of health care information. Potential breaches in access to medical records can affect anyone who seeks medical...
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...AP Government Final Review 1. What is a political party? -a group of people joined together by common philosophies and common approaches with the aim of getting candidates elected in order to develop and implement public policy. It is characterized by an organization that is responsible to the electorate and has a role in government. 2. What are the characteristics of politics? -who gets what, when, how, and why. Politics deal with individuals and their needs, values, and attitudes will band together to form political parties. 3. What are linkage institutions? -the means by which individuals can express preferences regarding the development of public policy. Some examples: political parties, special interest groups, and the media. 4. Political parties looked like? -can be viewed as an organization, the relationship with the electorate, and a role in government. 5.What is party realignment? -the shift of party loyalty, occurred in 1932 after the country experienced the Great Depression. 6. What are the basic characteristics of political parties since 1990? -era of divided government. ? 7. How do most Americans participate in the political process? - discussing politics, registering to vote, voting in local/state/national elections, joining a specific political party, making contact with politicians, attending political meetings, contributing to political campaigns, working in a campaign, soliciting funds, and running for office. 8. What does someone running...
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...Study Analysis: Part A “Successful negotiation is an art, not a science. The three most important concerns and elements in any negotiation are the relationship, the risk and the value. These concerns are the real decision criteria that underlie any business transaction” (Di Frances, 2005, para. 2). Capital Mortgage Insurance Corporation (CMI) was acquired by Northwest Equipment Corporation in 1978 and was a wholly owned subsidiary (Lewicki, Saunders, & Barry, 2005). Northwest Equipment Corporation acquired CMI when the parent company went into Chapter 11 bankruptcy. The company was developed to work with residential mortgage lenders in selling mortgage guaranty insurance policies throughout the United States. The following paper will briefly describe the case at hand, what role social context will play in the negotiation process, and how the social relationship that Burr, Lehman, and Kupchak will affect the negotiation. The paper will end by describing the tangible and intangible benefits, cost, and risks associated with negotiating Corporate Transfer Services (CTS). Analyzing the case of Capital Mortgage Corporation will allow a reader to define how social relationships affect negotiations, and define the benefits, costs, and risks of the negotiation process. Case Summary CMI has an interest in broadening its financial services to strengthen the company. CMI primary goal is to be the leader in the financial services industry. CMI will have to stand against the current...
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... Group Health Insurance Schemes of State Governments Over the last 50 years India has achieved a lot in terms of health improvement. But still India is way behind many fast developing countries such as China, Vietnam and Sri Lanka in health indicators. In case of government funded health care system, the quality and access of services has always remained major concern. The condition of health in a country like India is really bad, generally the expenses are borne by the individuals out of their pocket. The population living below poverty line is very large, and even the APL (Above Poverty Line) population is not able to bear the medical expenses. Below is the data of Indian population based on the economy: India’s Population by Different Expenditure Class, 2004-05 ( NCEUS, Ministry of Labor and Employment, 2009) We have a big poor, marginally poor and vulnerable sector, who are not able to bear their medical expenses.. Most of the low- and middle income economies till recently have relied heavily on Out-Of-Pocket (OOP) payments of households, which are regarded as 1 both inefficient and iniquitous. As a consequence, OOP causes financial catastrophe and impoverishment of vulnerable households. The underlying reasons are that the OOP payments preclude the conditions of prepayment, risk-pooling and cross-subsidization. So, to cater the health related needs of India’s large population we have to have some instrument. Therefore, the role of Universal Health Coverage...
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...INTRODUCTION INSURANCE SECTOR IN INDIA The Insurance sector in India governed by Insurance Act, 1938, the Life Insurance Corporation Act, 1956 and General Insurance Business (Nationalisation) Act, 1972, Insurance Regulatory and Development Authority (IRDA) Act, 1999 and other related Acts. With such a large population and the untapped market area of this population Insurance happens to be a very big opportunity in India. Today it stands as a business growing at the rate of 15-20 per cent annually. Together with banking services, it adds about 7 per cent to the country's GDP .In spite of all this growth the statistics of the penetration of the insurance in the country is very poor. Nearly 80% of Indian populations are without Life insurance cover and the Health insurance. This is an indicator that growth potential for the insurance sector is immense in India. It was due to this immense growth that the regulations were introduced in the insurance sector and in continuation "Malhotra Committee" was constituted by the government in 1993 to examine the various aspects of the industry. The key element of the reform process was Participation of overseas insurance companies with 26% capital. Creating a more efficient and competitive financial system suitable for the requirements of the economy was the main idea behind this reform. Since then the insurance industry has gone through many sea changes .The competition LIC started facing from these companies were threatening to the...
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...Tabish Idris 16019 ORGANIZATIONAL BEHAVIOR Submitted to Miss. SHAGUFTA RAFIF “EMPLOYEE MOTIVATION AT JUBILEE LIFE INSURANCE” ACKNOWLEDGEMENT: I am utilizing this chance to express my appreciation to everybody who upheld me all through the course of this ORGANIZATIONAL BEHAVIOR venture. We are highly indebted to JUBILEE LIFE INSURANCE would like to express our gratitude towards members of JUBILEE LIFE INSURANCE MR. HASHAM FAROOQ (MANAGER SALES DEPARTMENT) for their kind co-operation and persuasion. I am appreciative for our faculty Ms. SHAGUFTA RAFIF for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project. I am truly thankful to them for offering their truthful and lighting up perspectives on various issues identified with the project. I express my warm thanks and appreciations also go to our colleagues in developing the project and people who have willingly helped us out with their abilities. ABOUT JUBILEE LIFE Jubilee life insurance was consolidated in Pakistan on June 29, 1995 as an Open Restricted Organization under the Organizations Law, 1984. Its shares are cited on the Karachi Stock Trade. The Organization began its business on June 20, 1996. At Jubilee Life Insurance they bring...
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...Research Paper ON Insurance System of MFIs Executive Summary August 2010 Prepared by: RADOL EXECUTIVE SUMMARY Insurance is an important mechanism to provide consumption support by compensating the insured for their lost assets. The term “micro-insurance” refers to the insurance business activity of providing specific insurance products that meet the needs of the disadvantaged for risk protection and relief against distress or peril, which can also provide a safety net for people who are chronically prone to fall below poverty line despite all their hard work and efforts. Developing countries like South Africa, the Philippines, Indonesia and India have significantly developed this type of financial services market. In recent times, India has undergone a strong structural transformation in terms of protecting the rights of the poor and subsequently, promulgated acts related to micro-insurance to provide both legal and political leverage for the micro-insurance agenda. NGOs and others are allowed to work as insurance agents provided that they follow the Indian Regulating and Development Authority (IRDA), which has set codes with regard to conduct pricing of product and protection of the insured. In Bangladesh, the latest Act, Microcredit Regulatory Authority (MRA) Act, permits insurance companies to provide insurance in rural areas and the social sector in general. The Act has allowed the micro-finance (MF) NGOs to provide insurance services to their members...
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...INSURABLE RISK PERCEPTION !1 ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! The Insurable Risk Perception Paradigm: A Model of Risk Perception for Insurable Financial Decisions ! ! ! ! ! ! ! ! ! ! April 30, 2014 ! ! I have neither given nor received any unauthorized assistance in completing this assignment. Victoria M. Mintz ! ! ! ! ! ! INSURABLE RISK PERCEPTION !2 Introduction and Statement of the Topic Imagine you are going to purchase an iPhone, you make it to the register beaming with pride over your new purchase, and the cashier asks you a question: would you like to buy Apple Care? You look at your device and immediately go to the worst place possible, for some reason you are atop a very tall building holding your new phone over a railing and smash, it is dead. Clearly this is an exaggeration of what could possibly happen, but you concede and agree to the purchase, despite the fact that you are really only preventing a small loss. Now, consider a very similar situation, where you are seated with a life insurance agent. You are presented with many numbers, from how much you will have to pay, to the likelihood that the company will end up paying out. Despite clear evidence that the gain is greater than the loss, consumers often decline to purchase life insurance, even though doing so could prevent a catastrophic loss. What is it that differentiates these two decisions? Past research would indicate many theories...
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...THE IMPACT OF LEADERSHIP STYLES ON JOB STRESS AND TURNOVER INTENTION – TAIWAN INSURANCE INDUSTRY AS AN EXAMPLE Hsien-Che Lee Department of Business Management, Tatung University 40 ,Sec 3,Chung-Shan N. Rd, Taiwan City, Taiwan ROC hclee@ttu.edu.tw Tsai-Hua Chuang Student of Graduate School of Management, Tatung University 40 ,Sec 3,Chung-Shan N. Rd, Taiwan City, Taiwan ROC teresa5797@yahoo.com.tw ABSTRACT For recent years, Taiwan has stepped into an aging society. Life insurance and retirement planning which have quite a lot to do with insurance industry are questions of interest. The insurance industry focuses on close contact among clients, sales people and managers. That is a human-oriented industry, for which the experienced leaders inspire the sales people through continuous training and encouragement and lead them by vision. Therefore, leader’s leadership type is the critical factor for the success of the organization. This research explores the relationships among leader’s leadership style, subordinate’s personality characteristic, and job stress and turnover intention. We also identify the role of the variable of personality characteristic and job stress respectively. We use convenient sampling method to collect data. In pretest, 50 copies of questionnaires are sent to employees of M insurance company, for which 46 valid ones are returned, And then, a total of 220 copies of...
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...Family Health Assessment Introduction A comprehensive family assessment provides a foundation to promote family health (Edelman & Mandle, 2011). Marjorie Gordon developed 11 functional health patterns. They provide a systematic approach for nurses to use during the assessment process. By using this assessment tool the nurse can collect data about functional health patterns. By identifying certain behaviors through this assessment process the nurse can better tailor an appropriate nursing diagnosis, interventions and plan of care. This family health assessment paper has been organized and prepared in the following fashion. First, the questionnaire has been created which includes the 11 functional health patterns. A diagnosis has been presented in “Diagnosis” section, according to questions generated, using course textbook (Weber & Kelley, 2010) and guidelines for specific learning outcomes and conduct of therapeutic conversations by undergraduates from Holtslander & Smith (2013). The proposed list of questions and its format has also been quantitatively evaluated and compared to other documented experiences of family diagnosis using Gordon's 11 functional health patterns (Nettle et al., 1993; Kriegler & Harton, 1992) and their questionnaires used (Nettle et al., 1993). Finally, a wellness family nursing diagnosis has been inferred, based on materials from Weber & Weber (2010). Discussion The interviewed family consists of three currently active members –...
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...The Elderly and Healthcare Problem Statement Ageing happens unsurprisingly, and offers a critical challenge for every segments of the overall populace. Many societies have different definitions and classifications of ageing. In some communities a person who is 50 years old is perceived as an ageing individual while in some countries the ageing process is believed to kick in after 65 years as pointed out by Elu -Terán (2012). According to Elu-Terán (2012) ageing can be factually professed to imply the process of naturally growing older. The most eloquent view about aging is perhaps Riley (1978) supposition that it is an enduring progression and encompasses a change on three different dimensions; social, psychological and physical. There has been a slow change in the provision of amenities and services to cater for the elderly and this has been one of the major contributory factor to the apparent increase of aged persons approaching 80 years who according to Professor Richie Pluton (2015) will approximately be 400 million by 2050 and he argues that these vast number will pose a great challenge of disability and diseases unless ingenious methods that enhance healthy lifespan are adopted. It is calculated the number of individuals 60 and older will increase to 1.2 billion in 2025, furthermore in this way it will increase to two billion in 2050 (WHO, 2013b). Additionally, by the year 2025, about 75% of aged populace might be living in developing nations...
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...OCCUOPOTIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA) PRACTICES AND OSHA PERFORMANCE IN MALAYSIAN AUTOMOTIVE INDUSTRY GHANIM Mohmed Adeil University Putra Malaysia, Faculty of Engineering, Malaysia Mohamedadil88@yahoo.com Keywords: OSHAP; OSHAPM; Safety Performances; Financial Performances; Malaysian Automotive Industry. Summary This paper review the issues of the occupational safety and health administration practices (OSHAP) and occupational safety and health administration performances (OSHAPM) that affect the practices in Malaysian Automotive Industry. In addition, this paper discusses the OSHAP which are safety, culture, employee involvement, employee attitude, leadership style, safety and health training and last the effective communication. Not only that but to examine its impact on OSHAPM which are safety and financial performance in the automotive industry. However, this paper explores prior literatures and findings that were found by other researchers in the Malaysian automotive industry regarding these issues. Introduction Actually, the history of automotive industry in Malaysia has started at the early age of the second half of the 20th century. Several factors had played a main role in the reason behind this industry rise or in fact birth. The main reason was to strengthen this industry and decrease dependency on the agriculture sector. Not to say that agriculture is not profitable or important, but this industry will pull up the whole economic together...
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