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As Kudler Fine Foods expands into a new dimension of providing fine foods not only in the San Diego area but also to other geographical locations, it is essential that new organizational and strategic plans are implemented. This newly developed team will be provided with specifics of what Kudler’s expects of them, they will also be provided with job specific training programs and regular individual and group appraisal. Our goal is to provide our customers with the ultimate customer service while retaining our employees by providing career development, effective appraisals system, and fair compensation. “Organizations today are constantly undergoing change in what, and how, work is done, the job description has emerged as a powerful tool for avoiding chaos” (Grant, p.40, 1997). As we are restructuring our firm and developing new strategic and operational plans, several new positions are needed, the combination of these jobs will implement our goals. The main five positions that will be created are: first level service manager, catering service director, customer service relations advisor, marketing manager, and general administrative assistant. “The job description holds great potential for guiding the execution of key human resource management functions” (Grant, p. 36, 1997). To eliminate any confusion the below mentioned job descriptions were written with “the focus on what the employee does, not on how--and not on how accomplishment will be measured” (Grant, 1997).
1) First level service manager- Responsibilities includes the planning and directing all cashiers, conducts team meetings with the catering service director, customer service relations advisor and marketing advisor. Reports to upper level service manager also conducts annual appraisals and feedback to team members.
2) Catering service director– Plans and overseas all catered orders both in

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