...CHAPTER 15: COMPETENCY-BASED PAY Overview: This chapter looks at pay based on competencies, the knowledge, skills, and abilities that make employees valuable to an organization. INTRODUCTION The distinguished Management educator, Ed Lawler, in an article looking back at the dot-com era and its implications for the future of Compensation Administration concludes that this era "accelerated an inevitable move from focusing on paying individuals for the job they do to paying individuals for the skills knowledge and competencies they have."1 This is not the only article that states that paying for the person would replace paying for the job in the future. There was a whole rash of articles in the late 1980's to the mid 1990's that carried the same theme. It is significant that since then there has not been more attention paid to this idea. Competency pay is a fancy term given to the idea of paying for the person rather than the job. In fact, very few compensation plans pay for only one thing. As discussed in the first chapter of this text, pay can be based upon the job, the person or their performance, and most systems are combinations of all three. The real questions are which one will be the base platform for the other two and what weight will each have in the decision of how much to pay the individual. The past chapter focused upon a compensation system based upon the job. In the chapters that follow this one, we will examine how factors relating to the person and to his or...
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...Human Capital Management Plan 2004–2008 United States Copyright Office | Contents 1 Message from the Register of Copyrights Copyrights Copyrights 3 Introduction Human Capital Framework · 3 Framework Our Mission · 4 Copyright Office Strategic Plan Mission, Goals, and Objectives · 5 Business Process Reengineering · 5 Current Organization and Workforce · 5 Reliance Upon Library of Congress Human Resources Services · 6 7 Part 1 · Strategic Alignment 7 Part 2 · Organizational Alignment and Workforce Planning 9 Part 3 · Talent 15 Part 4 · Results-Oriented Performance Culture Performance Culture 17 Part 5 · Leadership and Knowledge Management 19 Performance Measures and Evaluation 19 Appendices a: Stakeholder Roles and Responsibilities · 19 b: Implementation Framework · 21 Message from the Register of Copyrights I am pleased to present the Copyright Office Human Capital Management Plan for 2004–2008. This Plan has been developed as a companion to the Office’s Strategic Plan and links our human capital planning to the Office’s strategic policy and management objectives. It emphasizes the importance of human capital management to the successful accomplishment of our mission. In every organization, people are the most valuable resource. This is especially true at the Copyright Office, which is fortunate to have a seasoned, dedicated, and professional workforce that is customer-service oriented. The Office has a unique mission, and I am gratified when I work with...
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...1.0 INTRODUCTION Employee is motivated to increase their job performances. The questions are what motivation is and why it is important to motivate employee in workplace? Over the last twenty decades, motivation is number one factor in increasing level of performance. It is operationally defined as inner force that drives individuals to accomplish personal and organizational goals. In other words, motivated employees are needed in our rapidly changing workplaces. This is because every individual or employee needs motivation and so do organization. Employee who is highly motivated will help him achieve his personal goals and increase his job satisfaction and productive. Islam R and Hj Ismail A.Z (2008), based the study of Employee motivation A Malaysian perspective, the purpose of the research paper is to identify the motivation factors of employees that working in the various Malaysian organization. Based on the finding, it indicate that factor such as gender, race, education, employment status and marital status were found some impact on motivation. This finding gives a guideline for manager to develop a motivation program for employees Somehow, the motivation helps in self development of employee and always received gain by working with a dynamic team. And similarly, motivation is important to a workplace in organization as motivation will lead to an optimistic and challenging attitude at work place. Always remember, the more employee are motivated, the more empowerment...
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...Human Resource Management (PGDM Unit) Talent Management Shawn Tkatch March 2012 Program: MBA – VUN (Jan-Apr 2012 Term) Lecturer : Juhi Ranjan INTRODUCTION In 1997 a group of McKinsey consultants coined the phrase a “War for Talent” which refers to an organizations effort to improve strategies, policies and practices for the attraction, development, deployment and retention of talent for their business. This brings about the need to understand precisely what the organization requires and to determine the actual and potential talents required of the employees. David Whitwan, former CEO of Whirlpool Corporation stated “The thing that wakes me up in the middle of the night is not the economy or competitors; it is whether we have the leadership capability”. This statement reveals the challenges that organizations face in the new knowledge economy. Developing and retaining good and talented people has become a significant challenge for most businesses, big or small. In the 21st century, talent is being defined as the new wealth. In today’s business, most organizations are talent poachers opposed to talent developers within their existing employee workforce. Once talent is identified, companies use anything and everything to lure that talent to the organization in order to gain the competitive edge. A Harvard Business Review article from January, 2000 explains that “organizations often revert back to the proverbial “golden handcuffs”...
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...commitment. Decisions that are regarded as strategic may occur at all levels of the organisation. There are usually two levels of decisions – corporate and business. Corporate-level decisions are those that affect the entire organisation or firm, whereas Business-level decisions affect the particular business or division. If there is only one business in the firm, then both the corporate and business levels are identical. 2. Strategy This is the common theme underlying a set of strategic decisions. The strategy may be to change the scope of the firm or become global, and the decision to acquire a particular firm is part of that strategy. Strategy is about the firm’s relationship with the environment and developing the capabilities and competencies to enable it attain success. It must be borne in mind that all firms have a strategy and that this strategy may be explicit or implicit, developed with extensive analysis or not. An organisation or firm’s strategy can generally be expressed in relatively simple terms, although this may hide complexity within it. When considering strategy, it must be realised that nothing about the firm is fixed; everything is variable. The strategy may change a firm or the organisation’s scope, its culture, its structure, its vision, or even all the above-stated factors. When developing strategy, it is incumbent upon us, therefore, to be creative in our thinking...
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...UnitedHealth Group Human Resources Executive Summary HRMG 5000 October 14, 2013 Mohammed Alzahrni David Hill Amber Wherry Tiffany Williams Table of Contents Introduction 4 Equal Employment Opportunity (EEO) 5 Compliance 5 Diversity 6 Staffing 7 Job Analysis 7 Recruiting 8 Selection 9 Talent Management 10 HR Development 10 Orientation 10 Trainging 12 Career Planning 14 Performance Management 15 Total Rewards 16 Compensation 16 Incentives 19 Benefits 20 Risk Management and Worker Protection 22 Health and Wellness 22 Safety and Security 24 Strategic HR Management 25 HR Effectiveness 25 HR Metrics 25 HR Technology 27 HR Planning 27 HR Retention 27 Employee and Labor Relations 28 HR SWOT Analysis 30 STRENGTHS 30 WEAKNESSES 30 OPPORTUNITIES 30 Recommendations 30 Attachments 32 Attachment 1 – Job Description for Human Capital Analyst 32 Attachment 2- Primary Interview Guide-Hiring Manager Target Position: Nurse-individual contributor 32 Attachment 3- Case Interview Guide 32 Works Cited 33 Introduction UnitedHealth Group (UHG) is a health care organization headquartered in Minneapolis Minnesota and has the largest network of health care providers in the United States while operating in all fifty states and thirty-three countries internationally. UnitedHealth Group is divided into two major businesses called UnitedHealthcare (UHC) and Optum. UHC’s main focus is delivering health care insurance to...
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... productivity, corporate performance ○ Results Oriented Performance Appraisal ○ Employment Security Human Resource Management Responsibilities 1) Traditional: Operational (Administrative) Category - Hire/maintain employees - Offer advice - Plan future workforce requirements - Appraising performance - Disciplining/counselling - Health and safety - Complaints Handling Outsourcing: using outside vendors to handle specified functions on permanent basis Employee counselling, recruitment, payroll, training, benefits administration 2) Strategic Category - Strategic partner ○ Help achieve strategic objectives Strategy: company's plan on how it will balance internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage • HR Challenge: building leadership pipeline (manage talent shortage) Role in Formulating Strategy - HR professionals + line managers do environmental scanning: identify and analyze external opportunities/threats that can be crucial to company success ○ Can also add value to strategy forming process by supplying information regarding internal strengths/weaknesses Role in Executing Strategy - Strategy execution most important ○ Develop restructuring ○ Retraining programs ○ Redesign jobs - HR professionals are change agents who lead organization through...
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...HR POLICIES Anshuman Joshi Avishek Dasgupta Prabudh Jain Sandeep Chatterjee Sohan Shetty Versha Mangla Group 6 C Batch HR policy is a formal statement of a principle or rule that members of an organization must follow. Each policy addresses an issue important to the organization's mission or operations. * Communicate values and expectations for how things are done at your organization * Keep the organization in compliance with legislation and provide protection against employment claims * Document and implement best practices appropriate to the organization * Support consistent treatment of staff, fairness and transparency * Help management to make decisions that are consistent, uniform and predictable * Protect individuals and the organization from the pressures of expediency A policy should include purpose, scope, responsibilities, definitions, questions, effective date, review date and approval. Organizations commonly have written policies in the following areas for code of conduct, confidentiality, conflict of interest, working conditions, attendance, hours of operations, termination, recruitment, compensation, performance management, learning and development, overtime, privacy, employee information, compassionate leave, vacation, sick Leave, unpaid leave, health and safety and workplace Violence Nestlé Nestlé is committed to the following Business Principles in all countries, taking into account local legislation, cultural and...
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...http://www.gurukpo.com MBA II SEMESTER (HUMAN RESOURCE MANAGEMENT) MODULE/UNIT 2 TRAINING DEFINITION : The term training refers to the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. ... To make proficient with specialized instruction and practice. Meaning: It is a learning process that involves the acquisition of knowledge, sharpening of skills, concepts, rules, or changing of attitudes and behaviours to enhance the performance of employees. Training is activity leading to skilled behavior. * It’s not what you want in life, but it knows how to reach it. * It’s not where you want to go, but it knows how to get there. * It’s not how high you want to rise, but it knows how to take off. * It may not be quite the outcome you were aiming for, but it will be an Outcome. * It’s not what you dream of doing, but it’s having the knowledge to do it * It’s not a set of goals, but it’s more like a vision * It’s not the goal you set, but it’s what you need to achieve it Training is about knowing where you stand (no matter how good or bad the current For more detail :- http://www.gurukpo.com situation looks) at present, and where you will be after some point of time. Training is about the acquisition of knowledge, skills, and abilities (KSA) through professional development. ROLE OF TRAINING TRAINING AND DEVELOPMENT is a subsystem of an organization. It ensures...
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...Study HRM?” – Staffing the organization, designing jobs and teams, developing skillful employees, identifying approaches for improving their performance, and rewarding employee successes—all typically labeled HRM issues—are as relevant to line managers as they are to managers in the HR department. • An organization's success increasingly depends on the knowledge, skills, and abilities of employees, particularly as they help establish a set of core competencies that distinguish an organization from its competitors. To work with people effectively, we have to o Understand human behaviour o Be knowledgeable about various systems and practices available o Be aware of economic, technological social and legal issues • Core Competencies – Integrated knowledge sets within an organization that distinguishes it from its competitors and delivers value to customers. • Sustained competitive advantage through people is achieved if these human resources: o Have value. o Are rare and unavailable to competitors. o Are difficult to imitate. o Are organized for synergy. • The impact of HR practices o Cost savings – reduce turnover, absenteeism, cost of losing value employees (1 year salary), etc. o More productive employees • With good HR practices, organizations could do thing faster, better, and cheaper with the same number of employees. Competitive Challenges and HRM • The...
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...Manual: A comprehensive guide for the staffing of an Animator. Dream Team: E00338839, E00297691, E00330974, E00445544, E00348316 East Tennessee State University Author Note This paper was prepared for Planning and Staffing – Management 4560, taught by Dr. Karen Ann Tarnoff. Abstract This staffing manual covers the staffing process of an Animator within the organization. The company’s profile, which includes the mission statement and financial information are also outlined in the manual, along with a Legal Compliance guide. Table of Contents Sections Page Company Profile………………………………………………………………………4-8 Job-Specific Information………………………………………………………………9-16 Staffing Models and Strategy………………………………………………………….17-21 Legal Compliance……………………………………………………………………...22-27 Human Resource Planning…………………………………………………………….28-37 Job Analysis and Rewards…………………………………………………………….38-47 External Recruitment………………………………………………………………….48-54 Internal Recruitment…………………………………………………………………..55-60 Internal / External Selection………………………………………………………….61-76 Decision Making……………………………………………………………………...77-83 Final Match…………………………………………………………………………...84-90 References…………………………………………………………………………….91-93 Annotated Bibliography………………………………………………………………94-95 Appendix A: Background Check..................................................................................96 Appendix B: Reference Check......................................................................................97 Appendix...
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...the HRM system, and much of it is administrative. The first area is staffing, which begins by identifying the work to be done and the kinds of personal characteristics necessary to do the work. Determining the numbers of people and the mix of skills that you'll need to do the work, and then recruiting, selecting and eventually promoting qualified candidates. Retention of your new employees is more likely when you do three things well: Reward employees for performing their jobs effectively, ensure harmonious working relations between employees and their managers and maintain a safe, healthy work environment. Development focuses on preserving and enhancing your employees' competence in their jobs by improving their knowledge, skills, abilities and other characteristics. HR specialists call these competencies. Adjustment is concerned with compliance with federal and state laws, as well as with your organization's policies, for example, through discipline, and business strategies such as cost leadership. Finally, managing change is an ongoing process. Its objective is to enhance your new organization's ability to anticipate and respond to developments in the environment, political, economic, social and technical, and to enable employees at all levels to cope with those changes. To some, these activities are the special responsibilities of the HR Department, but they also lie within the core of every...
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...times a year. If that sounds chaotic, you can sympathize with the challenge facing Rob Cecere when he took the job of regional manager for a group of eight Domino’s Pizza stores in New Jersey. In Cecere’s region, store managers were quitting after a few months on the job. The lack of consistent leadership at the store level contributed to employee turnover rates of up to 300 percent a year (one position being filled three times in a year). In other words, new managers constantly had to find, hire, and train new workers—and rely on inexperienced people to keep customers happy. Not surprisingly, the stores in Cecere’s new territory were failing to meet sales goals. Cecere made it his top goal to build a stable team of store managers who in turn could retain employees at their stores. He held a meeting with the managers and talked about improving sales, explaining, “It’s got to start with people”: hiring good people and keeping them on board. He continues to coach his managers, helping them build sales and motivate their workers through training and patience. In doing so, he has the backing of Domino’s headquarters. When the company’s current chief executive, David Brandon, took charge, he was shocked by the high employee turnover (then 158 percent nationwide), and he made that problem his priority. Brandon doubts the pay rates are what keeps employees with any fast-food company; instead, he emphasizes careful hiring, extensive coaching, and opportunities to earn ...
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...Fundamentals of human resource management African Studies Centre / University of Groningen / Mzumbe University African Public Administration and Management series, vol. 2 Fundamentals of human resource management Emerging experiences from Africa Josephat Stephen Itika Published by: African Studies Centre P.O. Box 9555 2300 RB Leiden asc@ascleiden.nl www.ascleiden.nl Cover design: Heike Slingerland Photos: Evans Mathias Kautipe Printed by Ipskamp Drukkers, Enschede ISSN 2211-8284 ISBN 978-90-5448-108-9 © University of Groningen / Mzumbe University, 2011 To all those who believe that African countries, organisations and people have a contribution to make in the meaningful adaptation and application of Eurocentric concepts, theories, assumptions, principles, techniques and practices and in anticipation that such contributions will liberate African managers from mismanagement and inefficiencies. Preface This book is not just one of the many introductions to Human Resource Management that are published, year after year, for use in HRM classes. Authors of those introductions face many challenges, such as the need to produce something that is both theoretically sound and practically valuable, or to find a way to integrate discussions on a variety of topics into one comprehensible teaching tool. The author of this book took up those challenges by, on the one hand, closely following the conventions that HRM scholars all over the world adhere to with regards to the demarcation...
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...Starbucks: · New growth model that tries to get customers to purchase more coffee regardless of its form, venue, or name on the beans · Calls all employees “Partners” o Coffee knowledge, product expertise, great customer service o Treated with dignity and respect · Greet regular customers by name · Baristas slow down make no more than two drinks at a time HRM plays key role in determining survival, effectiveness, and competitiveness of US businesses Competitiveness: a companys ability to maintain and gain market share in its industry · Related to company effectiveness o Satisfies needs of stakeholders HRM help support business strategy and provide services the customers value. Value of a product: determined by its quality and how closely the product fits customers needs. HRM: policies, practices, and systems that influence employees behavior attitudes, and performance · “People practices” Strategic HRM consists of: HR Planning: analyzing and designing work, determining HR needs Recruiting: attracting potential employees · Interviewing, testing Selection: choosing employees Training and Development: teaching employees how to perform their jobs and preparing them for the future· Orientation, productivity enhancement Compensation: rewarding employees Performance Management: evaluating their performance Employee Relations: creating a positive work environment Effective HRM practices are strategic ...
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