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Personal Narrative: Why I Bought My Phone From AT & T

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I recently bought a new smartphone from AT&T and received a defective phone. I went into the AT&T store to exchange the phone, but the representatives told me to call their 1-800 number. Due to the fact that my phone was not working, I was unable to call the number. After arguing with the representative, they agreed to call the number for me. The associate said that I would have to wait at least a couple of days for my new phone that I need every day for communication.
The reason why I bought my phone from AT&T was because they are a big company. I thought that I will get a good condition phone and if something happen, they will provide a good service to solve my problem. However, the service gap between my expectation and the service I received

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