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Decision-making models are used in every organization, as they are an important aspect in the running of a business. Client based organizations can be the most difficult because the clients come first and the goal is provided quality services and make a difference in their lives. FEGS WeCARE is a non-profit organization funded by HRA to service Welfare recipients and assist them with returning to the work force. Decisions have to be made on a daily basis in a program, which services approximately 1000 clients per day. The first step would be to identify the problem and determine possible solutions. Some instances require an immediate response however others can be more challenging. This can occur when there are multiple parties to please beginning with upper management, staff and clients. This author attempts to motivate staff and show them that there are always a way to prioritize the daily job functions and at the same time focus on the needs of each client as an individual. Decision-making skills can make or break the structure of a program if there is a loss of trust. To gain the trust of staff it is important to prove that one is knowledgeable of the structure and needs of the business/program. Some staff may not be happy with the policies and procedures that are being implemented but because if they personally witness the decisions being made that directly impacts their day-to-day activities, they will may continue to strive for the goal of the program. Decisions made can impact so many different facets within the structure of the unit therefore they should not be in haste and should be made with a calm and level mind in order to achieve optimum result across the board. Unfortunately there is always a level of risk that needs to be taken however it is best to go with your instinct by using past experiences and remembering what it is that you plan to achieve. It

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