...October 28, 2013 This paper evaluates five published reported articles and the results are based on research organized from various resources including my personal analytical opinion about entrepreneurial leadership. Organizing a group of people to achieve a common goal using proactive behavior by optimizing risk, innovating to take advantage of opportunities when it presents itself, taking upon your own personal responsibility and managing change with a dynamic environment whereas the organization benefits as a whole, is one way to define entrepreneurial leadership. Based upon the readings and research I found you will see how the entrepreneurial leadership is illustrated in Five Guys’ Burger and Fries family owned business. During the 1980’s and 1990’s the Murrell family continued to stick to and perfect their simple system. Five Guys would be the go to place to get a fresh juicy burger along with fresh cut fries and all the fresh toppings of your choice, stuffed all between fresh baked hamburger buns. Murrell realized that in order to compete with the fast-food chains, Five Guys must concentrate strictly on food. The meat for the burgers---80 percent lean---is always fresh, never frozen! Burgers are made to order, with a selection of 15 free toppings including grilled mushrooms, barbecue and hot sauce, and jalapenos. The buns are toasted on a grill, and the fries are thick-cut from Idaho potatoes, cooked in peanut oil. Because Five Guys...
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... This paper evaluates five published reported articles and the results are based on research organized from various resources including my personal analytical opinion about entrepreneurial leadership. Organizing a group of people to achieve a common goal using proactive behavior by optimizing risk, innovating to take advantage of opportunities when it presents itself, taking upon your own personal responsibility and managing change with a dynamic environment whereas the organization benefits as a whole, is one way to define entrepreneurial leadership. Based upon the readings and research I found you will see how the entrepreneurial leadership is illustrated in Five Guys Burger and Fries family owned business. During the 1980’s and 1990’s the Murrell family continued to stick to and perfect their simple system. Five Guys would be the go to place to get a fresh juicy burger along with fresh cut fries and all the fresh toppings of your choice, stuffed all between fresh baked hamburger buns. Murrell realized that in order to compete with the fast-food chains, Five Guys must concentrate strictly on food. The meat for the burgers---80 percent lean---is always fresh, never frozen! Burgers are made to order, with a selection of 15 free toppings including grilled mushrooms, barbecue and hot sauce, and jalapenos. The buns are toasted on a grill, and the fries are thick-cut from Idaho potatoes, cooked in peanut oil. Because Five...
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...College of Business and Accountancy Notre Dame University Cotabato City Good Governance and Social Responsibilities Management OO6 Jasmayra A. Salem BSAct-3 1st semester, 2014-2015 October 2014 Operation GRILL RITE I. SUMMARY Grill Rite is an old-line company that started out making wooden matches. The company entered the electric barbecue grill market with five models of grills and it sells nationally. The plant where the company produces barbecue sets is located in a small town and many workers have been with the company for many years. During transition, many employees gave up their weekends to help in changing over the plant and learning the new skills they would need, without pay. Mac Wilson, the company president vowed to never lay off workers. Inventory is handled by a system of four warehouses. The central warehouse located near the plant and the three regional warehouses. Julie Berry, vice president for sales, point to increasing complaints from regional sales manager about poor customer service. Regional warehouse managers, stung by complaints from sales managers have responded by increasing their order size from the main warehouse and maintaining larger amounts of safety stock. According to managers of regional warehouses, their orders to main warehouse aren’t being ship or if shipped, it has smaller quantities than requested. Jimmy Joe, manager of the main warehouse says his policy that he prefer to fill direct orders from actual customers...
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...on identifying and satisfying your customers' needs and exceeding their expectations. A company must be totally committed to delivering consistently high standards of service to gain and retain customer loyalty. Everyone from top management on down must be tuned into what the customer wants. Creating a customer service culture within a company can help build success. Customer satisfaction and loyalty are inextricably linked to the quality of customer service and, ultimately, to the company’s profitability. The customer plan is well-found with perception of Vision and Mission of Internal and External Customers. According to (Chris Adalikwu,(2012) Mission Statement The mission of Cree’s Customer Service function is to always convey a passion for the customer and to consistently deliver the best service experience. Statement of Work Customer Service is any activity provided by a Cree employee that enhances the ability of a customer to realize the full potential value of a Cree product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase. Customer Service Principles * Recognize the importance of all customers and the role every Cree employee plays in influencing the customer's perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly. * Communicate promptly and honestly and via the customers’ choice of medium. Try to be brief and clear. * Be a voice for the customer...
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...A survey was conducted amongst ______ students to get their insights on smoking and also their personal experiences with it. We divided the questionnaire for smokers and non-smokers. We managed to get a total of 50 participants in which 60% were non-smokers and 40% were smokers. The questions regarding smoking facts were answered by both sides. Both smokers and non-smokers seem to have just a slight understanding on what smoking really does to the body and to those around them. Based on the findings, we recommend that students be exposed to the real dangers of smoking. We suggest exhibitions, competitions, talks or maybe even a health class. TABLE OF CONTENTS LIST OF ILLUSTRATIONS-----------------------------------------------------vi EXECUTIVE SUMMARY-------------------------------------------------------vii I. INTRODUCTION-------------------------------------------------------1 Background Statement of the Problem Purpose of the Study Scope II. RELATED LITERATURE-------------------------------------------- III. PROCEDURES--------------------------------------------------------- IV. FINDINGS AND ANALYSIS---------------------------------------- V. CONCLUSIONS AND RECOMMENDATIONS----------------- REFERENCES LIST------------------------------------------------------------- APPENDIX—SURVEY INSTRUMENT------------------------------------ LIST OF ILLUSTRATIONS TABLES 1. EFFECTS THAT ARE CAUSED BY SMOKING------------------------------- ...
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...Sonnet 307-Critical essay 6. The Basis of Life-Scientific essay 7. Unwise Decision-Semi-narrative essay 8. Angel of Mine-Biographical essay Morally Upright Man My first day in IHMA Campus was not so good as I expect it to be. It’s like making a journey to a place you don’t know where you are; going straight to a nowhere and deep in the darkest part of the world with no person to talk with. This is what I’ve experienced when I first step to a new school that I don’t know how to deal with and make some adjustments but even in the darkest part of the world where there is no light that you are so alone, there’s a tall, black and possess a physical fitness of a Filipino man who help me in the middle of curiosity and adjustments. That man was John Paul Cayamay Galviso who is not afraid and fear in helping a stranger like me. Difference in personality and physical appearance doesn’t matter if you have the definiteness to help. No wonder that Mr. Galviso is a Filipino man not only physically but in character and attitude. He is very hospitable and helpful person who don’t know how to say “NO” when you are asking favour to him and do not choose to help even a stranger like me. He is a man who stand for what he believes and a dignified man. Machiavellian, that’s how I describe him because he...
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...SAT WRITING ESSENTIALS SAT WRITING ESSENTIALS ® NEW YORK Copyright © 2006 LearningExpress All rights reserved under International and Pan-American Copyright Conventions. Published in the United States by LearningExpress, LLC, New York. Library of Congress Cataloging-in-Publication Data: Starkey, Lauren B., 1962– SAT writing essentials / Lauren Starkey. p. cm. ISBN 1-57685-532-5 1. English language—Composition and exercises—Examinations—Study guides. 2. SAT (Educational test)—Study guides. I. Title. LB1631.5.S785 2006 378.1'662—dc22 2005027520 Printed in the United States of America 987654321 ISBN 1-57685-532-5 For more information or to place an order, contact LearningExpress at: 55 Broadway 8th Floor New York, NY 10006 Or visit us at: www.learnatest.com About the Author Lauren Starkey is a writer and editor who specializes in educational and reference works. Her thirteen years of experience include eight years on the editorial staff of the Oxford English Dictionary. The author of more than ten volumes, Lauren lives in Essex, Vermont, with her husband and three children. v Contents CHAPTER 1 Getting to Know the Writing Section of the New SAT Old versus New Strategies for Test Taking Scoring SAT Study Timetable 1 1 2 4 5 11 12 32 45 55 56 58 59 59 65 68 69 CHAPTER 2 The Multiple-Choice Section Identifying Sentence Errors Improving Sentences Improving Paragraphs CHAPTER 3 The Essay Strategies for Timed Essays Understanding the Prompts...
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...SAT WRITING ESSENTIALS SAT WRITING ESSENTIALS ® NEW YORK Copyright © 2006 LearningExpress All rights reserved under International and Pan-American Copyright Conventions. Published in the United States by LearningExpress, LLC, New York. Library of Congress Cataloging-in-Publication Data: Starkey, Lauren B., 1962– SAT writing essentials / Lauren Starkey. p. cm. ISBN 1-57685-532-5 1. English language—Composition and exercises—Examinations—Study guides. 2. SAT (Educational test)—Study guides. I. Title. LB1631.5.S785 2006 378.1'662—dc22 2005027520 Printed in the United States of America 987654321 ISBN 1-57685-532-5 For more information or to place an order, contact LearningExpress at: 55 Broadway 8th Floor New York, NY 10006 Or visit us at: www.learnatest.com About the Author Lauren Starkey is a writer and editor who specializes in educational and reference works. Her thirteen years of experience include eight years on the editorial staff of the Oxford English Dictionary. The author of more than ten volumes, Lauren lives in Essex, Vermont, with her husband and three children. v Contents CHAPTER 1 1 Old versus New 1 Strategies for Test Taking 2 Scoring 4 SAT Study Timetable CHAPTER 2 Getting to Know the Writing Section of the New SAT 5 11 Identifying Sentence Errors 12 Improving Sentences 32 Improving Paragraphs CHAPTER 3 The Multiple-Choice Section 45 The Essay 55 ...
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...Rahim I am writing to you a report about the bad customer service experience I had at your esteemed restaurant during my recent visit. The report is entitled “Conclusion and Reflection of Negative Service Encounter” The report provides a brief explanation of the service delivery system of BBQ Tonight and the negative service encounter. The content of the report specifically concentrates on the analysis of customer’s expectations and perceptions regarding service offerings of BBQ Tonight. At the end we have suggested recommendations on how BBQ Tonight can improve their customer services to avoid the further occurrence of such incidents. After carefully investigation, we have come to know that the lack of quality maintenance by kitchen staff resulted in serving un-hygienic dish from which an insect was found and put a question on performance of the quality control management team. In reading this report, you will gain valuable insight regarding measuring customer’s expectations and perceptions using various service models like Expectancy disconfirmation model, SERQUAL Model to identify the possible service gaps which led to a bad customer experience. I hope that the recommendations in this report will provide you with a beneficial strategy by which BBQ Tonight will get a competitive advantage and will leap far ahead in the restaurant industry. I hope that my bad experience will turn out to be a learning opportunity for the management team of the restaurant. I truly believe that...
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...Fascinated by the simple cost-effective business models he observed at small burrito shops in San Francisco, Steve Ells founded the first Chipotle Mexican Grill in 1993 near the University of Denver. By putting his own spin on the traditional casual dinning approach, Chipotle is now an enormously successful publicly traded company with over 1,000 locations in 38 states. Although Steve was first drawn to the business model by its limited cost structure, he aspired to run his business in a sustainable manner. The company uses management accounting to ensure their high standard operating decisions will also provide the company with enough profit to remain competitive and continue to grow. Customer Value Proposition Differentiating themselves from the completion, Chipotle primarily focuses its branding and marketing campaigns around two value concepts, “Food with Integrity” and “Fast-Casual Dining”. These propositions are predominantly geared toward winning over its major customer segment, millennials. Chipotle’s core value proposition marketed by the slogan, “Food with Integrity” is intended to evoke the emotions of its customers with high standards of sustainability. The millennial generation is commonly referred to as the “connected generation”. This generation tends to be affluent, educated, and conscious of their surroundings. Chipotle’s strategy is to solidify its reputation with this generation by promoting humane food sourcing and organic farming. Chipotle’s...
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...786 I, prisoner number 786, stick my head out through these iron bars. I watch as days, months and years turn into eons. The smell of the warm moist mud reminds me of all those carefree afternoons I spent on my mama’s porch watching the rain pass by. The scorching sun on my face reminds me of the sweetest iced tea my sister used to so carefully prepare. The unflinching rain at times takes me back to the fields where I would play soccer for hours at end with my cousins. The bitter cold within my bones reminds me of the steaming hot barbecue my father would make so passionately, never failing to impress. This man standing outside my cell tells me this is not my country, then why does it feel like I’m right at home? He says I’m not like him, then why do I feel like he’s like me? I, prisoner number 786, stick my head out through these iron bars. I stare towards the heavens as a white fairy descends from the village of dreams. I don’t know who she is, but she talks like she’s all mine. When I listen to her, it feels like I want to go out there and live again. When she makes all those fake promises, she makes me want to believe in myself again. I, prisoner number 786, stick my head out through these iron bars. I see a new me, fulfilling my old promises and weaving new dreams. He asks me why am I empty and why am I angry? He tells me to open my eyes and just focus for a second, tells me my mind is my only weapon. I, prisoner number 786, stick my head out through these iron bars. I see my...
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...of other Americans, on the other hand, have a different relationship with spending. What they acquire and own is tightly bound to their personal identity. Driving a certain type of car, wearing particular designer labels, living in a certain kind of home, and ordering the right bottle of wine create and support a particular image of themselves to present to the world. This is not to say that most Americans make consumer purchases solely to fool others about who they really are. It is not to say that we are a nation of crass status-seekers. Or that people who purchase more than they need are simply demonstrating a base materialism, in the sense of valuing material possessions above all else. But it is to say that, unlike the millionaires next door, who are not driven to use their wealth to create an attractive image of themselves, many of us are continually comparing our own lifestyle and possessions to those of a select group of people we respect and want to be like, people whose sense of what's important in life seems close to our own. This aspect of our spending is not new--competitive acquisition has long been an American institution. At the turn of the century, the rich consumed conspicuously. In the early post-World War II decades, Americans spent to keep up with the Joneses, using their possessions to make the statement that they were not failing in their careers. But in recent decades, the culture of spending has changed...
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...17/1/2011 PERIOD 1.2 ENGLISH DOSSIER Shobha Maniram | 473253 | LM 1A | Jennifer Koelman TABLE OF CONTENTS introduction ................................................................................................................................ 3 In-class assignment week 1 – Who or Whom ............................................................................ 4 Assignment 1 .......................................................................................................................... 4 Assignment 2 .......................................................................................................................... 4 In-class assignment week 2 – Customer Service ........................................................................ 7 Vocabulary exercise A: complete the text with the best word. ........................................... 7 Vocabulary exercise B: replace the words with the correct form of an idiomatic expression of the box. ............................................................................................................ 7 Language review exercise A: complete the sentences with a gerund from the box. ............ 7 Language review exercise B: complete each sentence so that is seams the same as the sentences just before it. Use a gerund each time. ................................................................. 8 Language review exercise C: circle the correct form(s) of the verb in the text. ................... 8 Writing...
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...UBER In the last few years technology has drastically changed the way some industries do business. The newest company changing the essential nature of their industry is Uber. Uber’s company mission confirms this ambition. They want, “to evolve the way the world moves by seamlessly connecting riders to drivers through their apps”. Uber’s aim is to make cities more accessible, open up more possibilities for riders, and provide more business for drivers. This desire to change the nature of the ride for hire business has challenged the regulatory framework of the taxi industry and has caused a substantial amount of controversy for the company. This controversy hasn’t harmed the company’s bottom line. In fact, Uber is so loved by its users that it has grown to a billion dollar company on word of mouth alone. As Uber launches into each new market, these controversies are played out in the court of public opinion, and the power of Uber supporters and the quality of the experience, create a large amount of defense for the company from the local community. This support has changed laws, helped make easy transitions for Uber in new cities, and through local and national media has reached even more potential customers who would use an innovative new company reinventing a transportation experience that is nearly universally disliked by people everywhere. Uber has been an outstanding innovator who is experiencing great growth and success. This unique ability leads to the question, what...
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...Since this virus cannot be killed, treatment consists of relieving only the symptom’s, while the body fights the infection. Ones the person is infected with the virus, they will not be infected again. The cause of Hepatitis A is a single stranded RNA virus from the family picornaviridae and genus hepatuvirus. This virus only affects human. Hepatitis-A is most commonly spread by eating, drinking or using utensils that has been contaminated with the stool of a person infected. This type of transmission is called “fecal-oral” transmission. For this reason, the virus is more easily spread in areas where there is poor sanitary condition or where good personal hygiene is not observed. According to the staff nurses interviewed at the Bontoc General Hospital, there are few cases which have been confirmed to have this disease. They believe that the common acquisition of the disease of the patients of Bontoc General Hospital is through ingestion of contaminated food and drinks by a person with Hepatitis-A. The disease affects merely over 30 countries worldwide (Williams and Wilkins, 2004), so that the people should be more knowledgeable about the disease as to its prevention, transmission and treatment. A common perception circulating among average individuals is that Hepatitis A is acquired through the ingestion of unsafe foods sold by...
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