...BEHAVIORAL INTERVIEW QUESTIONS 1. CUSTOMER SERVICE: Anticipating, meeting and/or exceeding customer needs, wants and expectations. Listen for extraordinary effort in responding to customer needs and wants to insure satisfaction. Be sure to probe for as many details and specifics as possible such as names, dates and other verifiable information. Skilled interviewers will also ask candidates for their thoughts or feelings about a situation to gain further insight. * * * * * * * * * * * * 2. Give me an example of when you went out of your way for a customer. What was the outcome? Describe the most difficult customer you've ever had to deal with and how you handled them. Describe a situation when you were given outstanding customer service. What made it stand out? Describe a situation when you felt a particularly demanding customer may have been trying to take advantage of you or the organization. What was the outcome? Give me an example of a situation where you improved the level of customer service in your organization. What did you do to improve it? What was the outcome? Give me an example of when you were given special recognition or acknowledgement for going the extra mile to satisfy a customer. Question: Describe a situation when you took a stand for a customer. CONTINUOUS LEARNING: Taking initiative in learning and implementing new concepts, technologies and/or methods. Listen for positive attitude towards self-improvement, learning and the application of knowledge. Be...
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...Character Morphing Into Personality “The image of myself which I try to create in my own mind in order that I may love myself is very different from the image which I try to create in the minds of others in order that they might love me.” Stated by W. H. Auden, this quote aptly illustrates Willy Loman’s external image conflict as well as society’s changed perspective regarding character and personality. Willy Loman, the main character in Arthur Miller’s “Death of a Salesman,” was determined to become a successful salesman because society regarded the charismatic occupation highly. Willy, striving on the idea that “being liked” made an individual successful, ultimately failed in embracing his true identity, becoming a carpenter, by devoting...
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...noted, many of the diagnostic criteria for personality disorders fall within our society’s stereotypes for men and women. Chapter 9 discusses many personality disorders that are associated with gender differences. Many of the symptoms of personality disorder demonstrate how one person might act on a daily bases but are not necessarily diagnosed with that specific disorder. For example, in society women demonstrate many characteristics, such as the shifting of emotions, different mood swings, or an importance of their physical appearance. Women tend to demonstrate these qualities all the time but it does not fundamentally mean they have a personality disorder. As mentioned in chapter 9, histrionic personality disorder shares features with borderline personality disorder, including rapidly shifting of emotions and intense unstable relationships. People with this disorder usually always want to be the center of attention and they tend to be highly dramatic and overtly seductive. When someone hears the symptoms of histrionic personality disorder, people just might think that a typical woman is being described, which is basically a stereotypical woman trait. On the other hand, men also demonstrate certain stereotypical traits of personality disorder. Men are more likely to be tough, have more of an urge of violence than women, or show little emotion in interpersonal relationships. These are typical stereotypical traits people view men in society, but once again it is possible that men...
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...Nature and nurture are the two factors that determine human personality. First, the genetic code of a human being, which is unique and based on hereditary and other factors, will be an indicator of personality. For example, some very young babies will already clearly be "shy" or "extroverted". However, the personality of a baby will be vastly modified by a child's upbringing, and the way they are nurtured by his or her mother and father, or legal guardian. Nature • One example of the way nature affects a baby is brain disorders who are inherited, and which will affect personality. For example, psychological problems related to brain chemistry, such as schizophrenia, are believed to have a strong genetic component. These diseases will be present as mutated genes in a baby, and, over time, they will create behaviour problems that may manifest themselves as a child grows into adulthood. However, the way a child handles their genetic difficulties will be affected by the child's upbringing. Nurture • A child with a genetic disorder that affects personality will handle things better when they are loved, hugged, and well taken care of in the formative years. From babyhood, children require affection, warmth, intellectual stimulation, and respect in order to develop to their best possible potential. Children who lack nurturing in the formative years will suffer from issues, such as poor self-esteem, that affect their ability to socialize and make friends. Children who are...
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...Medi Altakawy Altakawy 1 Ms. Kurtz ENG2D1a 2 October 2013 War Against Society In this modern society we as people interact and witness other people to have a better understanding of themselves. In Ray Bradbury’s novel Fahrenheit 451 the main character Montag is still in a slump trying to find his personality. Three of Montag’s many personalities that will be said throughout the essay are rebellious, courageous and anti social. Bradbury uses Montag’s apprehension of both Mildred and Clarisse as an indirect way of conceding Montag’s personality. Montag throughout the book was not all that courageous. At first he was with the crowd not really having his own mind, society was his mind. He was brainwashed by society and by all the technology that surrounded him. When Clarisse tells Montag “They want to know what I do with my time. I tell them that sometimes I just sit and think. But I wont tell them what. I’ve got them running. And sometimes, I tell them, I like to put my head back, like this, and let rain fall in my mouth. It tastes just like wine. Have you ever tried it?”(Bradbury 23). This shows what Montag wants to be and at the end of the novel he does change into surveying the area and his surroundings and to really understand that the world is beautiful, not something to just look briefly at. When Clarisse says that Montag goes through his own courageous journey into...
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...2/27/2015 What is Personality - Definition, Meaning and Types of Personality | SLN Contact Site map RSS Home Management Sciences Science & Technology Social Sciences Exams / Tests What is Personality - Definition, Meaning and Types of Personality published by Umar Farooq on Fri, 08/12/2011 - 12:11 What is Personality & Its Meaning Personality is the product of social interaction in group life. In society every person has different traits such as skin, color, height and weight. They have different types of personalities because individuals are not alike. It refers to the habits, attitudes as well as physical traits of a person which are not same but have vary from group to group and society to society, everyone has personality, which may be good or bad, impressive or unimpressive. It develops during the process of socialization in a culture of a specific group or society. One cannot determine it of an individual exactly because it varies from culture to culture and time to time. For example, a killer is considered criminal in peace time and hero in war. The feeling and actions of an individual during interaction moulds the personality. It is the sum of total behaviors of the individual and covers both overt and covert behaviors, interests, mentality and intelligence. It is the sum of physical and mental abilities and capabilities. Personality has been derived from the Latin word “persona” which means “mask” used by the actors to change their appearance...
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...Personality Types This world is a unique place. The people who live in this world also have unique characteristics. Every single person is different from physical appearances to personalities. Even identical twins who have identical physical appearances may not have the same personality types. Psychologists have used a variety of personality tests to identify a person’s personality type. Frank Farley, the president of the American Psychological Association, coined his own terms for how different types of people engage the world. There are two types of people: Type-T and Type-t. Type-T personalities are willing to take risks, challenges, and changes. Type-t personalities are not willing to take risks, dislike the unfamiliar, and like the predictable. The society needs different personality types in order to function properly. Not everybody has the potential to be a Type-T person. However, Type-T people are needed in our society. There need to be people who are willing to take the risks and challenges in order for the economy to grow, new technologies to be invented, and new measures for government to enact in order to make changes. For example, one needs to be very brave to be a police officer. If nobody in a society is willing to take the risk of being in danger or getting killed, then there would not be any police officers to enforce the laws, catch criminals, or protect the citizens. A society without any police is hard to imagine. First of all, crime rates may increase...
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...Brands play a major role in society today. Certain brands seem to be flooding our current market while others remain prestige and only attainable by those with sufficient funds or status. Do brands really influence us as consumers that much? Do we really have a choice in the current consumer market or do brands define our purchases? If so, how does brand personality affect our own human personality? Value and its subjectivity is an important concept to understand when looking at brand value and its market power. Factors such as memory, socio-economic status and culture all affect an individual’s perception towards value. Materialism is a way of life, a manner in which people attach themselves to material objects. This is done to increase self-worth by putting possessions at the centre of our lives and using these to determine happiness and to define success. In understanding this we have the ability to critique brand personality and its effect on society. This paper will argue that a brands personality is the main catalyst of change to an individual’s personality. This questions the presence and importance of our own personality if we purchase brands to portray another. Value varies from person to person and product to product, influencing consumers to purchase certain brands which they see valuable. Value highlights the buyers/owners desire to exchange a certain product or service (Neap et al, 1999). This concept of value only really relates to the product or service...
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...Psychodynamic Personalities Overview Angela Harris PSY/405 December 4, 2012 Dr. Patricia Stem Personality Overview Theories of Personality like other topics in psychology consist of many theories along with a very diverse group of theorists who developed these theories. Like other theories in psychology there are strengths and weaknesses that have to be examined. The purpose of this paper is to discuss two theories of personality, the psychoanalytic theory and the interpersonal theory. This paper will focus on a comparison of the two theories, the basic assumption of each, deterministic versus free will and the conscious motives versus the unconscious motives in a person’s behavior. The creator of the Psychoanalytic Social theory was Karen Horney. Horney’s psychoanalytic social theory devoted the same emphasis on society, just like Adler and Erikson. She developed her theory based on the assumptions that society and culture are major contributors to one’s personality development. One assumption in her theory is that a person’s social and the cultural experiences are primarily responsible for the shaping of an individual’s character. (Feist, & Feist, 2009). Other assumptions that Horney had was the importance of a child being raised in a stable loving environment. Horney believed that if a child’s parents did not provide a loving, stable environment, he or she could develop basic hostility, which could lead to basic anxiety. Horney also...
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...SOC-102 Narrative Outline for Essentials of Sociology: A Down-to-Earth Approach Chapter 3 - Socialization Part 1: Chapter 3 – Socialization. This chapter outlines the role of society in the formation of human beings. It begins by demonstrating the large difference between those individuals that have been born and raised in a society compared to those that have not, such as feral children. It then goes on to discuss various theories of socialization, such as Cooley's looking glass self analysis. Furthermore, it discusses Freud and the idea of learning personality as opposed to it being an inhernet part of our genetics. Other aspects of the chapter include the discussion of various agents of socialization and the various ages in which we are suscpetible to changes in personality. Part 2: Divide the chapter into three sections by content as it is organized in the book and write a summary of each. Section 1 – Social Upbringing This section discusses the effect of where and how one is raised. It is all about how society influences our personality and uses examples such as feral children to demonstrate this point. However, this chpater also demonstrates the effect of children that are raised in isolation and institutions. Language, for example, is not an innate part of the human mind; this conclusion is reached by studies of isolated children that have no natural language nor ability to speak. Key Definition(s): Nature: The characteristics that we are born...
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...“Development & Personality “Paper Development psychology is the study of change that occurs as an individual matures; this could affect an individual’s personality. A personality is the consistent, enduring and unique characteristics of a person. Although the personality never changes, it could be influenced by an individual’s development. A large influence of a person’s personality is their sexual development. The body is going through so many changes and the person, in him or herself is trying to figure out who he or she really is. Sexual development usually occurs as a young adult and mostly through love relationships. Based on Erik Erikson’s theory of psychosocial development there are conflicts as an individual goes through the changes associated with this stage. Based on society, females, usually between the ages of 14- 19 (teens to young adulthood) go through many difficult changes based on their sexual development. Sexual behaviors in the teenage years are usually considered as cohort and ethic differences. Everyone has their own beliefs and ideas of how things should be, what is right from wrong, what could be done and what shouldn’t be done. Many people see things differently from how others see them. One could think something is okay to do while another person completely looks down upon it. Because of society, many females go through the pressure of making the right decisions while their body is going through many physical, emotional and mental changes...
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...and ceremonies of past and present staff it also includes the character of people and working environment ,the history of the operations the events which are held in the institution the personality and ethics of the leaders formally and informally, both past and present. An institution are stable, valued, recurring patterns of behavior of every individuals (Huntington 1965) have also some factors which have effect on culture and that is Staff Characteristics and Behaviors, Staff/Inmate Dynamics, Agency Culture, Inmate Characteristics and Behaviors, Leadership & Ethics, Policy & procedure, inmate characteristics and...
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...psychological microscope. Psychology hides behind the curtain of Human Resources in Industrial-Organizational psychology at almost any business or corporation you might strive to work at, and criminal profilers who earned their degrees in Forensic Psychology are able to deduce a criminal’s next move by integral accumulated psychological understandings about the criminal- psychology is the foundation of personal, social and clerical understanding. The following paragraphs demonstrate the value psychology and how it affects us. Personality: Psychologists have corroborated in a myriad of personality theories and traits that the vast permutations create a distinction between every individual on the planet that has ever lived, and who remains living. It is not only that the distinctive characteristics differentiate one person from the next, they also form the individual ‘you’- it is the accumulation of attitudes, thoughts, emotions and behaviours that produces the ‘personality’. In psychology the BIG FIVE (OCEAN) was proposed by Costa and McCrae (1990) which pertains to the psychological...
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...be held morally responsible for their actions. He then advances this basic argument to the following argument: (P1) For one to be held morally responsible, they must be responsible for their own personality. (P2) No one can be held responsible for who they are. (C) Therefore, no one can be held morally responsible for their actions because they lacked the choice of personality. I agree with Strawson’s argument to a moderate...
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...Nature or Nurture? Personality is the particular combination of emotional, attitudinal, and behavioral response patterns of an individual. It is the sound total o the multi-dimensionality of an individual. It is the sounding of one’s upbringing as a person. Personality is the reflection of how we are cared by our family, friends, government, society, etc. There are two factors that affect personality. These are nature and nurture. Many of us would try to look deep into ourselves and try to answer these following questions. Which is the most significant, nature or nurture? Which of the two most change my personality as a whole? What am I really? Nature is the genetic or biological component of an individual. This means that a person’s nature comes from its predecessors and the attitudes comes from its parents. Genes play a greater role in determining key personality traits like social skills and learning ability than the way we are brought up by our parents. Genetics were most influential on people's sense of self-control and also affected their social and learning abilities and their sense of purpose. Nurture is the social and environmental factors that affect the individual. This means that the environment affects how a person thinks and do. There are many people in this world wherein they where affected by the changes in society. Maybe it is because it is needed so that they can fit in or maybe they need it to be socially compatible with others. Behavior can be non-genetically...
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