...TOTAL QUALITY MANAGEMENT - THE TIME HAS COME FOR METALLURGICAL PLANTS ABSTRACT The principles of quality management are well developed and, from a practical standpoint, thoroughly implemented in the process industries of Japan. Although these principles are now applied to the U.S. manufacturing industry, and as a result, the steel industry, they have been largely ignored in the non-ferrous and precious metals industries. This paper presents the concepts and practical approaches to implement a total quality management program. Contrary to the beliefs of many managers, such a program increase yields, recoveries and output while it decreases unit costs. In fact, quality management incorporating statistical process control will be an essential ingredient for metallurgical plants to effectively compete in the future. Unfortunately, the influence of quality management concepts has not been felt in most American companies in the base metals and precious metals industries. A large majority of senior management personnel in these industries is unfamiliar with essential quality management concepts such as statistical process control (SPC). Based on the thrashing American manufactured products have taken in world markets, one must expect that products from the chemical and metals process industries will be next unless the change to "Total Quality Management" is made soon. INTRODUCTION As noted by Deming (1982), in 1950 Japan’s net worth was negative, it had no significant...
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...Quality Assurance in Aviation Embry Riddle Management for Aeronautical Science MGMT 203 Howard W. Loken June 25, 2014 Quality Assurance in Aviation Quality defined Quality Assurance (QA) is one of the most predominate factors in aviation organizations today. Quality Assurance programs have a direct link to safety in aviation. Quality can be considered a safety measure because a solid quality program can help prevent accidents and incidents. This is accomplished by procedures and guidance by government oversight that filters down to the operator of the type aircraft. Quality Assurance is a systematic method for gathering, analyzing information on quality, causes of defects and how they impact aviation operations. The QA system allows managers to make decisions concerning quality on facts and history of events to prevent future issues. This paper discusses how quality assurance in aviation must continue to play an important role in order to operate and maintain aircraft to the safest standard. Concepts and Principles The concept of Quality Assurance is the prevention of defects. This concept covers all aspects of each event from beginning to end. All aircraft maintenance personnel have a responsibility to adhere to the concepts ad principles of QA. To achieve QA concepts maintainers focus on prevention, knowledge, and special skills. Preventing maintenance failures is a goal of QA. This is accomplished by regulating events vice being regulated by events. Every...
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...The quality organization in oil & gas sector was established with expertise in the design & engineering, procurement, fabrication and testing related oil and gas processing system. “The quality organization established is based on the activities, products and services of our organization, complexity and interaction of the processes and competence of qualified personnel according to board of international recognize body such American Welding Society (AWS), American Society Mechanical Engineering (ASME), British Standard Engineering National (BS EN).” PURPOSE: The Quality organisation is one important element of the quality management process. It is next to quality planning, in product quality management, organisation is both the process as well as the end-product of that process which is referred to as quality organisation structure. Such the quality structure acts as the foundation on which the whole of management is built. Sound quality organisation structure is essential for the conduct of business activities in an efficient manner. It is within the framework of the organisation that the whole management process takes place. The success of the management process will be determined by the soundness of the organisation structure. Organising involves integration of resources in order to accomplish the objectives to be adopted by the project which is stating the policies and providing references to the project specific procedure describing the system or activities in detail. “The...
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...Quality Management Businesses need to provide quality service to be successful. Many of them, however, struggle to retain their customers, seasoned employees and market share among other vital elements due to the poor quality of their goods and services. Deciding, implementing and execution of quality management initiatives are challenging tasks to many managers of small businesses but it can be easy with good planning. Failure to get this right can spoil the operating environment and destroy businesses’ belief in meeting customers’ need. Businesses and firms need therefore to define and measure their goals, update service tools, motivate employees, and use customer feedback to serve them appropriately. When the management involves all employees, it can engage in tactical quality management approaches such as conducting audits, compliance management, preventive and corrective actions, and statistical process control that drive improvements. When employees are not engaged, they do not feel to be part of the process and, therefore, the firm may lose direction. This paper discusses ten quality management improvement initiatives to improve companies’ poor performances. First, management that is committed to improving quality of its company should provide internal education (Shah, 2013). The modern technology is changing very fast, and so are customers' needs, preferences and tastes. Employees should be educated regularly as a way of making sure they are updated. Existing and new...
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...of Content * Identify what operations management concept the company is following * How Bibica makes to achieve these above OM concepts * Good examples of OM concept of Bibica I/ Identify what operations management concept the company is following The country is growing, resulting in the fact that the confectionery industry is expanding. Every year, there are more new businesses appears, making the competition in the market be fiercer, more aggressive. Market customer preferences are also increasing. To survive and thrive in this environment, every enterprise must make hard effort for building and creating its own identity, characteristics. During the manufacturing process, Bibica always put quality criteria, food safety, and health benefits for customer above profit targets. Besides, Innovation in package and creativity are also interested by Bibica as well. Bibica focuses on improving constantly management, product quality and service, maintaining mutually beneficial relationships with dealers, distributors, suppliers and other business partners to get the best service and the best price. In addition, having social responsibility, positive contribution to society, environmental protection for the quality of life of the community; Improving the quality of human resources to ensure the work environment and equal development opportunities for employees; Maintaining and continually improving the quality management system ISO 9001: 2008 and HACCP standards...
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...SWOT Analysis Strengths • Expertise Our company has all equipment’s and experienced personnel needed to provide highest international standard handling, with more than 5000 employees and 3000 equipments we can handle all the activities within the scope of ground of local and foreign airline companies. • We provide operations of cargo and passenger services within the framework of “Airport Ground Handling Regulations” basing our company policy on consumer satisfaction either an airline or a passenger. • Certificates - We hold Quality Management System Certificate, which is an international quality management standard. - Certificate of Customer Satisfaction Management System, Environmental Management System and Occupational Health and Safety Management System. - Certificate of Green Airport Corporation given by SHGM (General Directorate of Civil Aviation) - The audits of ISAGO (IATA Safety Audit for Ground Operations) Weaknesses • Costs for Staff Trainings All our employees assigned in passenger services are obliged to complete theoretical and practical trainings through “On-the-job training (OJT)” and theoretical courses. Although airports have standard security training and ramp driving classes already established, an intensive training program needs to be established in conjunction with a consultant or expert in the field that promotes awareness and specific knowledge of the fleet they will be handling. • Personal Injuries Some ground handling operations can...
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...[pic] Table of contents |Total Quality Management and Reinventing Government |HOME[pic]PAGE |[pic] |back to An introduction to QM |go on to: Committee:TQM Information |[pic] | |[pic] TOTAL QUALITY MANAGEMENT AND REINVENTING GOVERNMENT I. What is TQM? TQM is a new paradigm of management! TQM is both a philosophy and methodology for managing organizations. TQM includes a set of principles, tools, and procedures that provide guidance in the practical affairs of running an organization. TQM involves all members of the organization in controlling and continuously improving how work is done. Government agencies that use TQM agree that it is fundamentally different from traditional management. II. History of TQM! TQM Japanese Management? Yes and No! The American Walter A. Shewhart of Bell Laboratories developed a system of measuring variance in production systems known as statistical process control (SPC). Statistical process control is one of the major tools that TQM uses to monitor consistency, as well as to diagnose problems in work processes. His student W. Edwards Deming, a mathematical physicist and U.S Department of Agriculture and Census Bureau research scientist, was hired to teach SPC and quality control to the U.S. Defense industry. These methods were considered so important to the war effort that they were classified as military secrets known as Z1. Ironically, after WWII most U.S. companies stopped using SPC and TQM type quality control procedures. After WWII...
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...service providing processes. Six Sigma provides a yield (return) on investment. Companies like General Electric have achieved profit growth of 2 billion U.S. dollars in 1999 in comparison to 1998 growth and profits of 2.4 billion U.S. dollars in 2000 compared to 1999. Statistical representation of Six Sigma approach describes quantitatively how a process works. To perform Six Sigma in the company means to achieve such progress in all parts of the process of creation or product / service, which means that the process and product are realized without any defects. To achieve Six Sigma, a process must produce less than 3.4 defects per million opportunities (DPMO). Six Sigma is focused on the client, the sigma improvement process is an important quality improvement standard as a five-stage model: Define, Measure, Analyze, Improve, Control, which is called the DMAIC process (Kwak & Anbari, 2006; Jones, Parast, & Adams, 2010). The main goal here is to allow the users to focus on applying the data to resolve the problems that occur during work, instead of obtaining the information needed from the information systems of different departments (McGrath, 2014). Six Sigma takes an approach with the intention of reducing defects and shortening the development life cycle. Most developments often deal with the development of newer products down the line. Six Sigma approach effectively helped to reduce problems common to...
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...MANAGEMENT AND SCIENCE UNIVERSITY Usamah Hj Zaid usamah@asetsb.com.my SCHOOL OF GRADUATE STUDIES MANAGEMENT AND SCIENCE UNIVERSITY, SHAH ALAM INDIVIDUAL ASSIGNMENT Name Student ID Date Of Birth Contact Number Email Address House Address : Usamah Bin Zaid :012014050841 : 23 Aug 1983 : 019-602 2006 : usamah@asetsb.com.my : Lot 10, Jalan SP 6 Sri Petaling, 57000, KL Occupation Employer : Business Executive : Alam Sekitar EcoTechnology Sdn Bhd Usamah Bin Zaid Total Quality Management 1|Page SCHOOL OF GRADUATE STUDIES TABLE OF CONTENT MANAGEMENT AND SCIENCE UNIVERSITY, SHAH ALAM 1.0 Brief Introduction to selected organisation…………………………………..………….3 2.0 Comparing and contrasting the QMT used in the selected organisation…………….4 3.0 Analysis of findings……………………………………………………………………....8 4.0 Recommendations on quality management and conclusion…….……………….........8 Usamah Bin Zaid Total Quality Management 2|Page SCHOOL OF GRADUATE STUDIES MANAGEMENT AND SCIENCE UNIVERSITY, SHAH ALAM Brief Introduction to selected organisations: Panasonic Corporation formerly known as Matsushita Electric Industrial Co., Ltd. is a Japanese multinational electronics corporation headquartered in Kadoma, Osaka, Japan. The company was founded in 1918, and has grown to become one of the largest Japanese electronics producers alongside Sony, Hitachi, Toshiba and Canon Inc. In addition to electronics, it offers non-electronic products and services such...
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...QDC1 - Quality Management Homework 1. List the types of graphical charts used in operations management. a. Flowcharts b. Check sheets c. Histograms d. Cause-and-effect diagrams e. Pareto diagrams f. Scatter diagrams g. Run charts h. Control charts 2. Which charts are important in statistical process control (SPC)? a. Two are used for variation i. Mean charts ii. Range Charts b. Two are used for attributes i. P-charts 1. Used to monitor the proportion of defective items in a process ii. C-charts 1. Used to monitor the number of defects per units 3. Describe the uses of functional flowcharts. a. Cross-functional flowcharts show the relationship between a business process and the functional units (such as departments) responsible for that process. b. Shows the steps in a process. 4. Describe the uses of histograms. a. A chart that shows an observed frequency distribution. b. Provides a sense of the distribution of observed values. 5. Describe the uses of run charts. a. To track results over time b. To identify patterns c. Easy to construct and interpret 6. Describe the uses of controls charts. a. Show the performance and the variation of process or some quality or productivity indicator over time in graphical fashion that is easy to understand and interpret. b. To identify process changes and trends over time and show the effects of corrective actions. 7. Describe the problems management faces when implementing quality and incorporating...
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...Michael DMBA 620 Week 9 Executive Summary Operational Efficiency, Operational Effectiveness, Operations Strategy, and Operational Sustainability are core concepts that help ensure an organization succeeds today, and into the future. Operational efficiency ensures businesses offer consumers the best products or services at the lowest costs possible. Operational effectiveness asks the questions of what, and how much resources are required in producing a product or service. Operational strategy sets the tone by establishing what will be produced and how this will occur, all correlated with the organizations overall strategy and vision. Operational sustainability ensures that an organization has staying power in the market by making necessary adjustments to keep up “with the times”. All play a paramount role in realizing success in the market. Further, Six Sigma, a process improvement discipline, helps organizations remove redundancy in processes as well as waste. This helps ensure sustainability for an organization. Operational Efficiency: is defined as a business’ ability to offer customers the best products and/or services at the lowest possible cost. Several organizations utilize “industry best practices” in order to streamline (lean) core business processes allowing them to react swiftly to changes in the market. Businesses also for corporate alliances in order to ensure/promote efficiency, this falls back to previous week’s assignments as we learned that just because you...
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...prescribed format. I recommend it be processed for evaluation by the External Examiner for the award of the degree. Signature…………………................. Name: .............................................. Stamp………………………. Chairperson Dean, Faculty of Management Sciences, GC University, Faisalabad. 2 Masood Textile Mills 3 Masood Textile Mills 4 Masood Textile Mills I would like to dedicate this project report To my beloved parents and respected teachers, because whatever i am today is all due to their prayers and their support 5 Masood Textile Mills Preface It is the age of information & competition. The scientific advancement has made the life more dynamic & competitive worldwide. So one must have practical knowledge and trained enough to live successfully in present competitive situation because it is becoming difficult to survive without creating changes & adapting ourselves according to these changes. The students of MBA receive knowledge during their study, has completely theoretical base. Their ideas remain unsaturated, unless students do not have any practical experience. So to provide the students an extensive exposure of practical business aspects, department of business management sciences arrange a compulsory 6 weeks internship program, for all of its MBA students, in a wellknown organization. This thing enables the young business executives to familiarize with professional business approach. To enhance...
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...ABSTRACT Title : Governance and Management Schemes towards Readiness of Public and Private Higher Educational Institutions to Institutional Quality Assurance through Monitoring and Evaluation Researcher : Helen P. Aquines Degree : Doctor in Public Administration Institution : Polytechnic University of the Philippines Year : 2011 Adviser : Dr. Adela Jamorabo-Ruiz The Problem The main objective of the study is to analyze the readiness of Polytechnic University of the Philippines (PUP) and Maritime Academy of the Philippines (MAAP) to Institutional Quality Assurance through Monitoring and Evaluation (IQuAME) by CHED and to propose some governance and management schemes. Specifically, this study sought answers to the following questions: 1. What are the profiles of PUP and MAAP in terms of: 1.1 Vision, 1.2 Mission, and 1.3 Philosophy/Goals? 2. How prepared are the two (2) Higher Educational Institutions on the IQuAME program of CHED in the following areas: 2.1 Governance 2.2 Quality of Teaching and Research 2.3 Support for Students 2.4 Relations with the Community 2.5 Management of Resources 3. What are the problems encountered in the implementation of the performance measures of IQuAME? 4. What are the governance and management schemes that may be adopted to assist the school administrators to the field of public administration? Research Methodology The study utilized the descriptive method of...
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...The sample answer of DMS – CQM – Autumn 2010 Long Question 1. TQM preparation outline (10 Step).What is total quality? List and explain the key elements of total quality? A quality product is one that its’ performance somehow meets all or parts of the customers’ expectations. There are four levels of quality: i. Inspection Level - Most likely the outputs are okay, but we cannot do anything about it. ii. Quality Control Level - We still make mistakes but we try to prevent ones. iii. Quality Assurance Level - We always try to prevent any problems from happening, if we follow exactly the system iv. Total Quality - No problems, and the performance is even better than you can imagine, it exceeds expectations. The elements of a TQ organization: a. Strong Leadership – Managers, especially top managers, must be fully committed and really want to be world class performer which involves energy, patience, investment, integrity, passion and being a good role model. b. Customer Focused – In a total quality setting, the customer is the driver. This point applies to both internal and external customers. c. Obsessed with quality – Personnel at all levels approach all aspects of the job from the perspective of “How can we do this better?” when an organization is obsessed with quality; “good enough” is never good enough. If there is no problem, see if we can create new benefits. d. Process-based – Process refers to organization structure, flow of...
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...htm TQM 17,2 RESEARCH AND CONCEPTS Components of successful total quality management ´ ´ Juan Jose Tarı Department of Business Management, University of Alicante, Spain Abstract Purpose – According to the literature, quality management consists of a set of components: critical factors, tools, techniques and practices. The purpose of this paper is: to identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and to show the situation of 106 ISO 9000 certified firms concerning these components. Design/methodology/approach – In order to achieve this objective, a literature review and a survey based on 106 ISO 9000 certified firms in Spain were developed. Findings – The results reflect that certified firms must develop their people orientation 1and use techniques and tools to a higher extent in order to progress towards total quality. Originality/value – The value of the paper is point out which TQM components are important to successfully implement TQM and identify the situation of these components in ISO 9000 certified firms in a particular area. Keywords Total quality management, ISO 9000 series, Spain Paper type Research paper 182 The TQM Magazine Vol. 17 No. 2, 2005 pp. 182-194 q Emerald Group Publishing Limited 0954-478X DOI 10.1108/09544780510583245 Introduction Total quality management (TQM) allows firms to obtain a high degree of differentiation and to reduce...
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