...you have felt rapport as well as a writer with whom you have felt little or no rapport. What made the difference? Provide suggestions for building rapport between the writer and readers of written communication. COM 140 Week 3 DQ 1 Post your response to the following: In what ways are purpose, audience, tone, and content different for interpersonal and business communication? Provide specific examples to support your answer. · Consider your own experience as you answer this question. If you have not worked in a business environment, you may ask a friend, parent, or other adult about his or her experiences. COM 140 Week 3 DQ 2 Post your response to the following: What qualities make any form of written communication effective? Which qualities do you already include in your writing? How can you incorporate additional effective elements into your written communication? COM 140 Week 5 DQ 1 Post your response to the following: Recall a situation in which someone was trying to persuade you. How effective was the argument? What could have made the argument more persuasive? COM 140 Week 5 DQ 2...
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...CHAPTER SIX: STRUCTURE The learning goal of this chapter is to teach students how to shape their messages and arguments into appropriate structures. Since the chapter is long and contains, in effect, three mini-cases -- on Great Lakes, RAs, and Narrative -- you may choose to teach the chapter in one class and the case in the next. One way to structure a class on this chapter is to emphasize the commonalities among logical, psychological, and narrative structures. Beginning, Middle, and End Both an argument (given, since, therefore) and a communication structure (introduction, body, conclusion) share the same features, that is, they have a beginning, a middle, and an end. We discuss these features in further detail in the Guides to Effective Writing and Speaking in Part Three. Here, we simply encourage the instructor to pull together some organizational principles. Some suggestions for focusing student discussion: When defining your content, marshalling your arguments, and developing your structure, try to meet the following criteria: Beginnings should: 1. Gain the audience's attention and focus it on your topic. 2. Explain why the topic is important, timely, or otherwise of interest. 3. Indicate the point of view you will take or suggest your conclusion. 4. Establish a relationship of mutual respect with your audience. Middles should: 1. Develop your main argument by identifying and addressing its component parts. 2. Address subtopics according...
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...ENGL510 – Foundations of Professional Communication Writing Assignment 2 – Persuasive Message Below you will find four documents: 1. The assignment itself – pages 2-3 2. A template to follow in writing the message called for in the assignment – page 4 3. A sample message that you can use as a model – page 5 4. The criteria that will be used in grading the message – page 6 Please read all of these carefully and let me know if you have questions about any of them. Please also see the model persuasive message on page 139 (Chapter 8) of the textbook, as well as the Week 2 discussion of two possible versions of a persuasive message. In Week 3, please save your assignment draft, as a Word document, using the file name “2yourlastname1,” and post it in the Week 3 Writing Assignment 2 Draft Dropbox by midnight Sunday. In Week 4, please re-save your assignment revision using the file name “2yourlastname2,” and post it in the Week 4 Writing Assignment 2 Revision Dropbox by midnight Sunday. Please use the following basic formatting: • Memo heading (see page 87 of the textbook) • One-inch margins all around • Left-only justification • 12-point regular Times New Roman font. (Although 11-point Calibri is Word’s default font, serif fonts like Times New Roman are more reader friendly for longer texts because the serifs draw the eye forward, while sans-serif fonts like Calibri are more effective for very brief texts in which you want to hold...
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...ADMN 233 Assignment 3 Part 1 Routine E-Mail Messages and Memos 25 marks (Questions 1 and 2) Refer as needed to material in Chapter 8. Read the instructions for each activity. Answer all questions clearly and concisely. Include examples to support your answers. Activity A – Routine memo Read the following scenario and respond to the question that follows. Scenario 1: Performance Assessment Judith Halls, Manager of Human Resources at The Maritime Fish Packing Cooperative, wrote the following first draft of a reply memo. | The Maritime Fish Packing Cooperative | |Interoffice Memo | | | |Date: December 4, 2009 | | | |To: Michael Foreman, President ...
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...| b.|The organization is persuasive and calls for action.| c.|The receiver gets the details and explanation right away.| d.|The good news in the first sentence puts receivers in a good frame of mind.| ANS: D PTS: 1 REF: p. 86 MSC: Remember 2. What should the organization of business messages be based on? a.|the direct pattern| b.|the indirect pattern| c.|the writer’s mood and personality| d.|a prediction of the receiver’s reaction to the main idea| ANS: D PTS: 1 REF: p. 90 MSC: Remember 3. Which statement about strategies for structuring effective good- and neutral-news messages is true? a.|The strategies should be consistent throughout your writing.| b.|The strategies vary dramatically from one company to another.| c.|The strategies can generally be applied to cultures around the world.| d.|The strategies are generally consistent among North American audiences.| ANS: D PTS: 1 REF: p. 90 MSC: Remember 4. You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in the incorrect size. What type of message will it be? a.|a routine claim| b.|a goodwill message| c.|a persuasive request| d.|a negative news message| ANS: A PTS: 1 REF: p. 90 MSC: Higher Order 5. How does the tone of a letter differ from that of other communication channels? a.|Emails are more formal than letters.| b.|Memos are more formal than letters.| c.|Letters are less formal than memos.| d.|Letters are more formal...
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...BUSN Chapter 2 Three step writing process Planning, Writing, and Completing your message The stage during which you step back to see whether you have expressed your idea? Completing The primary Audience for your message is made up of? The key decision makers The chief advantage of oral communication is? opportunity for immediate feedback In part media richness refers to? A medium's ability to facilitate feedback The richest communication medium Face to face conversation For persuasive messages, the best approach is to? Emphasize how your audience will benefit A euphemism is a word or phrase that is? A milder term for one with a negotive connotations The most common tone for a business message is? conversational Words such as nevertheless, however, and therefore? Are useful for making transitions The main task in completing a business message consist of? revising, proofreading, and producing When reviewing your document for content, you should be concerned with? The accuracy and relevance of the information For general business messages, your writing should be geared toward readers at the? 8th to 11th grage level Using space in a document? provides contrast Justified type is type that? Set flush on the left and flush on the right When making a routine request, you begin with? A clear statement of the main idea or request When making a request, you should? Assume the reader will...
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...DMBA 610 Individual Paper Assignment Week 2: Critical Thinking and Decision making Assignment: Individual Paper Assignment: Individual Paper (15%) Your instructor will post a business memo that you will need to analyze applying the critical thinking model discussed in Asking the Right Questions. In a short paper (7-8 double-spaced pages) apply all of the steps of the critical Critical-Thinking model to assess the arguments made in the memo. Include all of the steps. Leaving out discussion of steps will adversely affect your grade. Although not necessary for a passing grade, answers to some of the questions may be enhanced by doing additional research. Remember that your task here is to evaluate the author's argument as objectively as possible, not to give your own opinions on the issue. Be sure to use the analytical points as set out in the book, not your own thoughts on the issue. Prepare your paper in the format your instructor requires and post it in your Assignments Folder. The citations and the reference list in the paper should be formatted in accordance with the APA guidelines. This paper is due midnight the last day of Week 2. Objective 2: Use a critical thinking framework to evaluate alternative courses of actions and reach sound decisions in workplace situations. Competencies: Critical Thinking and Communication Skills Criteria | Excellent | Satisfactory | Needs Improvement | 1. What are the issue and conclusions? |...
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...COM 3150 Midterm chapter 1-7 Assignments: 2 memos 4 business letters 1 report 5 grammar quizzes in class 1 grammar exam 2 textbook exams 1 business presentation (speech) Tonight Memos direct pattern frontloading (when why how) Listen (When why) Parallelism plain language business text format Subject good Memo- internal communication Letter- External Subject line- Important to be extensively informative. Direct- Main idea first details later (good news, neural news)- Audience will be happy to neutral Indirect- Details first, main idea later (bad news, persuasion)- Audience is hostile to uninterested Frontloading- getting to the purpose in the first sentence. The body: organize information and explanations logically. use numbered and bulleted list consider headings Parallelism-Items in the list need the same grammatical structure. Goodwill- what you put in the message to maintain the relationship. In hard copy memos: No opening or closing. Sign your initials at the end of the FROM line. Thursday May 16th Qualities if Bus waiting -Main English -Audience centered -positive Quiz 1 -Active vs. passive voice -subject verb agreement Memo 2 -tables -APA documentation First person sing I, me, my, mine, myself We, us our, ours, ourselves Second person you, your, yours, yourselves 1. Use the you attitude 2. Reader benefits (affordable, meets your needs) You attitude exercise on Blackboard ...
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...1. The main objective of the contingency theory of leadership is to choose a leadership approach which matches the characteristics of the employees and A. attitude towards their company B. work setting C. need to make more money D. willingness to perform the desired tasks Correct : The contingency theory of leadership occurs when a leader approaches his or her responsibilities by matching the characteristic of his or her employees with the work setting. Materials The Contingency Theory of Leadership 2. Based on the contingency theory of leadership, the leadership approach a manager should choose is contingent on two factors. Which of the following is one of these factors? A. The need for attention B. The need for friendship C. The need of achievement D. The need of understanding Correct : The need of achievement is one of two employee contingencies and relates to the employee’s desire to excel at a certain activity. The other need is the skills and knowledge an employee needs to accomplish their job (Jones, 2007, p. 183). Materials Types of Contingencies 10. Which of the four leadership approaches would incorporate employee involvement with scheduling and the daily operation? A. Directive approach B. Supportive approach C. Participative approach D. Achievement-oriented approach Correct : The participative approach incorporates in work schedules, encourages suggestions and consulting with employees, encourages proactive...
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...|[pic] |Syllabus | | |School of Business | | |COM/537 Version 1 | | |Organizational Communication | Copyright © 2011 by University of Phoenix. All rights reserved. Course Description This course prepares graduate students to apply written and oral communication principles to the roles they play as managers. Students will learn how to persuade a variety of stakeholders to commit to a proposal. Other topics include the role of perception in communication techniques, aligning communication to an audience, business justifications, presenting data, and ethics in organizational communications. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure...
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...planning, understanding the techniques of business communication will be an invaluable addition to every Stern student’s portfolio of knowledge. This course is a highly-interactive and participative experience that introduces the basics of business communication strategy and delivery. Deliverables will include written documents and oral presentations based on several cases. You will present both individually and in a team and will receive feedback to improve your presentation effectiveness. In the final team presentation, your challenge is to craft an oral presentation that will persuade your audience to accept your strategic recommendations. By doing this, you will see how ideas, data and advocacy are combined for a professional, persuasive presentation. Pre-Work 1. Form a team of five people before the first day of class. Refer to the class roster on Blackboard and try to link up...
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...Memo 1: eVade Pays Up 1. present obligation defer of liability 2. state law, so not a contingency 3. legal liability On March 31, 2012 Doing nothing: reason: yes there is a new tax rule of amnesty program, but it’s contingent on voluntarily resgister on prospective basis. If they didn’t file the paper work, they still may subject to $60 million. No legal reduction on the liability yet. Code: gain contingency, derecognition of liability extinguish405-40-1 On June 15, 2012 Memo 2: Talking about 37 million dollars It’s not an operating lease. Session 8: In-Class Discussion Case #2 - Bear Minimum Provision 3: 25-4 This guidance addresses what constitutes minimum lease payments under the minimum-lease-payments criterion in paragraph 840-10-25-1(d) from the perspective of the lessee and the lessor. Lease payments that depend on a factor directly related to the future use of the leased property, such as machine hours of use or sales volume during the lease term, are contingent rentals and, accordingly, are excluded from minimum lease payments in their entirety. (Example 6 [see paragraph 840-10-55-38] illustrates this guidance.) However, lease payments that depend on an existing index or rate, such as the consumer price index or the prime interest rate, shall be included in minimum lease payments based on the index or rate existing at lease inception; any increases or decreases in lease payments that result from subsequent changes in the index or rate are...
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...memo writing [pic] TASK ONE: WRITING A POLICY MEMORANDUM GUIDELINES & EVALUATION CRITERIA CONTENTS |Getting Started |2 | | | | |Writing Guidelines |4 | | | | |Evaluation Criteria for Task One |8 | I. Getting Started Steps to complete task one 1. Choose a scenario from the list provided separately 2. Choose a national mission to address 3. Write your policy memorandum 4. Make sure that your policy memorandum is consistent with the submission guidelines below 5. Submit your memo Step 1: Choose a scenario Students should write amemorandum on one of the government national missions on climate change. (Provided in the separate document) Step 2: Choose a national mission to address The national missions are listed in the separate document sent along with this. Choose any of the national missions which are a part of the government of India’s “National Action Plan on Climate Change” Your memorandum should be addressed to the government responding to the action plan your decide to choose from the document attached along. We encourage you to discuss specific features of the...
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...Internal and External Persuasive Communication COM/537 Monday, August 6, 2012 Walter Goodwyn Internal and External Persuasive Communication Internal Stakeholder: Customer Service Management Team Memorandum To: Customer K. Service Management Team From: Date: August 1, 2012 Re: Talking Points for Customer Inquires CC: Executive Leadership Team As you all know, ‘Game Wars – Journey to Mars’ is scheduled to release in November, 2012. Over the past two years, developers have been working day and night to create the latest edition to the series. On June 1, 2012 beta testing began and game reviewers began to share their findings with the public via a variety of social outlets creating a buzz in the gaming community. Marketing campaigns to promote the holiday release began in July 1, 2012. Pre-orders were made available on July 15, 2012 which quickly began to threaten supply versus demand. On July 17, 2012, a bug was detected in the game that dramatically impacts the quality of game play. As a result, Chief Executive Officer, Walter Goodwyn hired a team of consultants to dissect the issue and determine the best course of action. After careful consideration, we are planning on releasing the game on time with the intention of releasing a free patch to correct the issues. The patch will release in January 2013 and will include a promotion code for gamers to purchase an in-game premium item of their choice. As you know, we pride ourselves on our ethical principles...
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... Rights and Obligations 6-21 A. Inquiry oral evidence is the weakest form of evidence and if given by the client should typically be followed up and verified by better evidence. Inquiry of outside parties can be more convincing. Evidence from inquiry should be based on how knowledgeable the parties are about the business and procedure. Often the client will tell you what they think is happening but they might not have verified it lately and may be relying on what someone else has told them. So, the best inquiry is from the person actually doing the activity, not someone who thinks it should be done. Inquiry has very low validity and is a good starting place to decide what to test and perhaps the areas for attention but is not persuasive. B. An audit may include computation of various balance sheet and operating ratios for comparison to prior years and industry averages. Discuss the validity and limitations of ratio analysis in an audit. Ratio analysis and analytical review is helpful to get the big picture and find areas that do not meet expectations and therefore are higher risk. The validity is fair, better then inquiry but it is indirect evidence. It is a summarization and average over the year and so only points to where to do more detailed work. C. In connection with his audit of the financial statements of a manufacturing company, an auditor is observing the physical inventory of finished goods, which consists of expensive, highly complex electronic equipment...
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