Premium Essay

Philippines New Call Center Capital?

In:

Submitted By mhackee
Words 1286
Pages 6
Can the Philippines be a new call centre capital? Investigate the outsourcing of call centre’s to the Philippines

INTRODUCTION:
Filipinos are excellent in communication and possess a good command of English that is the reason why Philippines are attracting more investor to put their call centers hubs in the country. Though Filipino workers are hardworking and globally competitive there are many factors that should be considered when an investor wants to invest in the Philippines; some factors are the labor cost and low tax. Filipino workers have American culture that influences them with their good communication skills; they provide a high quality service, high skilled worker, and educated worker. With the help of the Philippine government in making good infrastructure and providing a free training. Will this help the Philippines be the new call center capital?

Philippines a new call centre capital?
The Philippines is now number 1 in the world when it comes to providing voices service, the top provider of technical support is still India because of its cheaper labor. Business processing outsource companies remain optimistic that Philippines can be the new call center capital in the world with the strength that every Filipino workers has it is possible for the country to be the new call center capital in the world. Because of their excellent communication skills and because they possess a good command of English, Filipino workers are considered a very good business processing outsource assets for the Philippines. The Philippines was cited for having a good supply of workers to fill job vacancies in call center companies. Philippines also has an excellent training facilities, good support from the government, the government is exerting efforts to improve infrastructure programs to provide investor with even more reasons to do business in the country and expand

Similar Documents

Premium Essay

Specialisation in Davao City

...Margarita Carla Ramos TEOCAR Position Paper 1 Specialization Vs. Diversification of a City’s Industry: A Case Study on Davao City’s Agriculture and Business Process Outsourcing economy Introduction With a thrust to enhance its position as an economic magnate in the Southern Philippines, there has been debate on the issue wether Davao City government and private sector broaden its economy and identify itself towards a different sector or maintain being an agricultural-based economy alone. Initiatives were taken for Davao City to take advantage of the business process outsourcing (BPO) or call center business opportunities as these give the city an edge in a global scale . This paper will argue that a diverse industry for a city’s economy is more stable than a specialized one. In this case, Davao City should be open to new industries that are brought about by technology and global modernization and this is on the contemporary industry of BPOs and technology service. It may seem that investing on this may be a volatile risk for an agriculture-known city, but keeping the City’s diverse industry strong and open to new development in its own respective ways will make the economy more progressing and increase potential for growth (Jacobs, 1969). The proponent shall base its position that a diverse industry is favorable than specializing, by looking at cases with similar economic stance on the two different industry scenario and on theories of related studies on such cases. ...

Words: 3037 - Pages: 13

Premium Essay

Dell International Services Philippines, Inc.

...Strategic Management Paper on: Dell International Services Philippines, Inc. Submitted to: Professor Eliseo Aurellado Submitted by: Ryan S. Villarica MBA - Standard Date: June 28, 2014 Table of Contents Executive Summary4 I. Introduction6 II. Research Methodology7 III. Mission and Vision Analysis8 Current Vision and Mission8 Review of the Current Vision9 Review of the Current Mission10 Proposed Vision and Mission Statements11 Review of the Proposed Vision and Mission Statements12 Communicating the Proposed Vision and Mission Statements14 IV. External Analysis15 Economic Forces15 Political Forces………………………......................................................................................... 18 Social, Cultural, Demographic and Ecological Forces 19 Technological Forces 21 Industry and Competitive Forces 22 Five Forces of Competition Model 24 Competitive Profile Matrix (CPM)28 External Factor Evaluation (EFE) Matrix 33 V. Internal Analysis39 Functional Audit39 Culture39 Management41 Operations43 Information Systems44 Human Resources45 Marketing and Hiring46 Financial Performance47 Internal Factor Evaluation (IFE) Matrix52 VI. Strategy Formulation58 SWOT Analysis58 Strategic Position and Evaluation (SPACE) Matrix 60 Internal-External (IE) Matrix63 Grand Strategy Matrix64 Summary of Matrices and Analysis65 VII. Quality Strategy Planning Matrix 66 VIII. Proposed Strategies69 Strategic...

Words: 12480 - Pages: 50

Premium Essay

Business Process Outsourcing

...this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called near shore outsourcing. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry. In 2010, the Philippines surpassed India as the largest business process outsourcing industry in the world. After growing 20 per cent in 2012, the BPO industry of the Philippines is estimated to gross revenue of upwards to $25 billion by 2016. By these estimates, the Philippines' BPO industry will account for approximately 10 per cent of the nation's GDP. History Outsourcing is one such abstracted term that has, over time, amassed considerable positive momentum as well as negative baggage. Outsourcing has been around since the time of the hunters and gatherers. Those who were strong hunters hunted and those who were strong gatherers...

Words: 5948 - Pages: 24

Free Essay

Does Niche Marketing Lead to Business Success

...and product life cycle as business strategies. In so doing, the case shows an example of how a highly motivated woman entrepreneur managed her businesses through good and bad times. THE ENTREPRENEUR Women entrepreneurship has been significant in economic development. The Philippines has compared favorably with other countries in women entrepreneurship. Based on a survey conducted by Let’s Go Foundation and GE Bank, Filipino women have a fairly equal chance of making it big as entrepreneurs (http://www.womenentrepreneurship.org). According to Tara Brannigan (2005), women entrepreneurs have formed businesses to make a better living for themselves. The sense of adventure and the thrill of challenge have motivated them to organize their businesses. The rise of women entrepreneurship has allowed women to create jobs for themselves and to create jobs for others. Female traits, such as patience and attention to details, have influenced their management styles and business success. One female entrepreneur that has been patient in developing markets for her products is Maria Cecilia Gumban Tamura. She joined Okasaki Industrial Corporation in the Philippines in 1985 as Head of Human Resources Department. The Philippine office was a liaison office of the mother company in Japan. It was set up to bid for the Light Railway Transit (LRT) project....

Words: 4786 - Pages: 20

Premium Essay

Business Processing Outsource

...Executive Summary Brief Description of the Industry Due to modernization and rapid technological innovation, one can communicate in the world through some forms of automation. This norm gave companies idea to reduce expenditures specifically labour. Nowadays, it is common for organizations to outsource a service provider to do work for them. The process is what actually known as Business Process Outsourcing. Business Process Outsourcing (BPO) is the contracting of a specific business function to a third-party service provider as a cost-saving measure of companies such as IT-related services, financial and administration (F&A) processes, human resources functions, call center and customer service activities and accounting or payroll. BPO is often divided into two categories: back office outsourcing which performs non-core processes that is actually necessary to a company but do not provide any intrinsic value to the company’s growth such as billing or purchasing; and front office outsourcing which inclined to performing core processes that directly benefit the organization in growing, generating revenue and establishing itself in the marketplace, included here are customer-related services such as marketing or tech support. Business Process Outsourcing is also distinct from where the external service provider locates. BPO that is contracted outside a company’s own country is known as offshore outsourcing while nearshore outsourcing happens when a company contracted a...

Words: 8974 - Pages: 36

Premium Essay

Blabla

...Swapping of PNB-Allied shares to complete merger MANILA, Philippines—Philippine National Bank plans to offer new shares to all stockholders of Allied Bank at P70 per share pursuant to the merger between the two banks via a share-swap. PNB plans to offer 423.96 million common shares worth a total of P29.68 billion to Allied Bank shareholders, based on the bank’s application for registration of securities at the Securities and Exchange Commission. This offer was based on the exchange ratio of 130 PNB common shares for each Allied Bank common share and 22.763 PNB common shares for each Allied Bank preferred share. As a result of the merger, PNB will have a combined outstanding capital stock of 1.086 billion common shares of which 423.96 million new common shares are issued to Allied Bank stockholders with an issue value of P29.68 billion. An application to list the new shares is expected to be submitted to the Philippine Stock Exchange before the end of this month. While PNB and Allied Bank executed their merger last February, this offer will complete the consolidation of shares into PNB which will be the surviving bank. “The merger marks a special milestone for both PNB and Allied Bank. The synergies arising from the broadened network, diversified deposit base and improved scale will provide a compelling value proposition for their various stakeholders,” PNB said in the regulatory filing. “In creating the country’s fourth largest privately -owned bank, the merged bank will...

Words: 5373 - Pages: 22

Premium Essay

Curriculum in the Philippines

...The Graduate School Of University of Baguio In Partial Fulfillment of the course CMAENG6 Submitted by Mary Carl Zordilla TABLE OF CONTENTS I. INTRODUCTION……………………………………………………………………………………………1 - 3 II. REACTION …………………………………………………………………………………………………. 4 – 6 III. CONCLUSION ……………………………………………………………………………………………. 7 IV. REFERENCES …………………………………………………………………………………………….. 8 I. INTRODUCTION Booz Allen Hamilton has been at the forefront of strategy and technology consulting for 98 years. Booz Allen Hamilton is engaged in providing management and technology consulting services to the United States government and commercial services. Booz Allen’s services include strategic planning, human capital and learning, communications, operational improvement, information technology work, systems engineering, organizational change efforts, modeling and simulation, program management, assurance and resilience, and economic business analysis. Booz Allen’s strategy and change management consulting expertise helps agency leaders drive their agendas and advance their missions, all while managing risk. The strategy consulting approach consists of facilitating a step-function change in operations, and developing a strategic plan that includes near-term, mid-term, and long-term goals and objectives. The strategy and change management consulting advice is based on rigorous market research tailored to the specific needs of each client, as well as a...

Words: 1296 - Pages: 6

Free Essay

Factors Affecting the Performance of Call Center Agents in Davao City

...Sage we believe that to offer an exceptional customer experience we must have a complete understanding of our customers’ needs and ensure we have specific and relevant solutions to meet these in the future. Call centers began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business-to-customer support, online business-to-business support. The Philippines is also considered as location of choice due to its less expensive operational and labor costs, as well as having a highly skilled labor force, proficiency in American-style English and idioms, and a constant stream of college-educated graduates entering the workforce. Philippines remain as a top BPO destination for the estimated $150-billion business process outsourcing industry. The management at Call Center Philippines has been working with outsourcing vendors for over ten years. (Retrieved from http://ccaponline.org/index.php=article&id=244:expanding-call-centers-in-davao-philippines&catid=96:industry-news&Itemid=283) “Call centers in Manila have been promising for so long to open call centers in Davao, but...

Words: 10956 - Pages: 44

Premium Essay

Ojt Portfolio

...Table of Contents: Dedication Acknowledgement Introduction PART I: Course Description Course Objectives PART II: PUP * History of PUP * Vision * Mission * Core Values * Philosophy PART III: About the Company * History * Vision * Mission * Office Layout * Organizational Chart PART IV: Office Training * Training Objectives * Endorsement Letter * Training Memorandum * Duties and Responsibilities * Nature of Office Work * Problems Encountered and Solutions Given PART VI: About the Trainee * Resume * Office Attire * Daily Report / Everyday Tasks * Weekly Tasks Checklist PART VII: Attachments * Job Proficiency Rating * Daily Time Record * Time Card * Trainee’s Identification Card * Certificate * OJT Directory * Photos in action and with your Supervisors Dedication Acknowledgement The completion of this manual could not have been possible without the participation and assistance of so many people whose names may not all be enumerated. Their contributions are sincerely appreciated and gratefully acknowledged. However, I would like express my deep appreciation and indebtedness particularly to the following: First, to the Almighty God for giving me the strength I need in order to survive the odds that came in my way and for keeping me healthy to wake up in my daily life...

Words: 3965 - Pages: 16

Free Essay

Okokiuyt Wsa

...Play Philippines One-Stop Action Destination Play Philippines One-Stop Action Destination Acknowledgement Promoting “Play Philippines” to the world requires a united effort and a dedicated service of all concerned citizens of this beautiful country. This 2009 Philippine Index of Sports Tourism Sites and Destination will not materialize without the many articles, pictures, images, notes and insights of people and institutions used or borrowed for the purpose of selflessly projecting the Philippines to the world as a one-stop-action destination where sports from A to Z (Angling to Zip Lines) can be learned, experienced and played anywhere across the Philippines. We deeply express our gratitude to all those whose work of art, books, publications and literature have been used to make this initial databank effort worthy of guiding those that seek information for the advancement of Philippine tourism and of our country’s tourism (business) industry. This effort is made to praise God for the blessings of topography that He has endowed to this country. CYNTHIA L CARRION Undersecretary, Sports and Wellness Tourism Play Philippines One-Stop Action Destination SITES/FACILITIES National Capital Region PHILIPPINE SPORTS COMMISSION City of Manila ELORDE BOXING GYM Paranaque City ELORDE BOXING GYM AT ROCKWELL CENTER Makati City ELORDE BOXING GYM AT GOLD‟S GYM Quezon City ELORDE BOXING GYM AT GILMORE QC Quezon City ELORDE BOXING GYM AT KATIPUNAN Quezon City ELORDE BOXING GYM...

Words: 3723 - Pages: 15

Free Essay

Term Paper

...negative effects of strong peso on Philippine economy | | English.news.cn   2011-07-28 10:32:15 | FeedbackPrintRSS | by Alito L. Malinao MANILA, July 28 (Xinhua) -- The appreciation of the Philippine peso to its highest level in three years has both good and bad effects on the country's economy. Certainly, as some economists have pointed out, a strong peso is a clear indication that investors' confidence, particularly from foreign sources, have returned to the Philippines. According to the Bangko Sentral ng Pilipinas (BSP), the country 's central bank, the strong performance of the Philippine peso was a direct result of the influx of foreign portfolio investment in emerging economies like the Philippines. BSP Deputy Governor Diwa Guinigundo said that foreign portfolio managers have preferred investing in Asia given the uncertainties and challenges confronting the United States and some European countries saddled by mounting debts. "Advanced economies appear to be moving backward.. Any logical direction of investment inflows is toward the more robust and promising emerging markets," Guinigundo said during the launching on Tuesday of the latest World Investment Report by the United Nations Conference on Trade and Development (UNCTAD). Foreign portfolio investment yielded a net inflow of 138.68 million U.S. dollars as of June 17 compared to a net inflow of only $2.40 million for the same period in 2010. In Tuesday's trading, the Philippine peso closed at 42.225 against...

Words: 5745 - Pages: 23

Premium Essay

Worthington Industries Case 12 3

...Tata Motors Limited (formerly TELCO, short for Tata Engineering and Locomotive Company) is an Indian multinational automotive manufacturing company headquartered in Mumbai, Maharashtra, India and a subsidiary of the Tata Group. Its products include passenger cars, trucks, vans, coaches, buses, construction equipment and military vehicles. It is the world's seventeenth-largest motor vehicle manufacturing company, fourth-largest truck manufacturer and second-largest bus manufacturer by volume.[5] Tata Motors has auto manufacturing and assembly plants in Jamshedpur, Pantnagar, Lucknow, Sanand, Dharwad and Pune in India, as well as in Argentina, South Africa, Thailand and the United Kingdom. It has research and development centres in Pune, Jamshedpur, Lucknow and Dharwad, India, and in South Korea, Spain, and the United Kingdom. Tata Motors' principal subsidiaries include the British premium car maker Jaguar Land Rover (the maker of Jaguar, Land Rover and Range Rover cars) and the South Korean commercial vehicle manufactuer Tata Daewoo. Tata Motors has a bus manufacturing joint venture with Marcopolo S.A. (Tata Marcopolo), a construction equipment manufacturing joint venture with Hitachi (Tata Hitachi Construction Machinery), and a joint venture with Fiat which manufactures automotive components and Fiat and Tata branded vehicles. Founded in 1945 as a manufacturer of locomotives, the company manufactured its first commercial vehicle in 1954 in a collaboration with Daimler-Benz AG...

Words: 2260 - Pages: 10

Premium Essay

Tech Company

...Jeff Ng said that the 2015 Philippine economy will remain “anchored” amidst the “tempest” in the global financial system resulting from the frequent adjustments in US interest rate. Mr. Ng pointed out that provided vital infrastructure investments are laid in place, The Philippines may likely reach the higher end of the projection this year. “We expect the Philippines to still outperform the rest of its Asean neighbors. It’s a bright spot in Asia”. He added, “The Philippines is seen as a standout.” Relevance: Standard Chartered Bank has strong confident to stay their business in the Philippines due to good economic development and improving standards of living, poverty levels in emerging market economies (EMEs) are dropping. High opportunity to reach their target market because of high consumer market and investment potential in an economy. The bank expects the Bangko Sentral ng Pilipinas (BSP) to increase interest rates by 50 basis points by the fourth quarter of this year, as major economies continue to adjust their monetary policies as concern over the world economic growth linger. Philippines GDP Growth Rate rise up to 6% in 2015 The Philippines GDP advanced 1.1 percent in the third quarter of 2015, down from an upwardly revised 2.0 percent expansion reported in April to June and below market expectations. While the agriculture sector further contracted, growth in the services and industry sectors slowed. GDP Growth Rate in Philippines averaged 1.17 percent from...

Words: 6401 - Pages: 26

Free Essay

Medical Tourism in Philippines

...MEDICAL TOURISM IN PHILIPPINES SUBMITTED BY – DIVYA YADAV Mba-mt (09-11) INDEX About Philippines…………………………………………………………… 3 Introduction ………………………………………………………….. 3 Geography ……………………………………………………………. 3 Climate………………………………………………………….............4 Population ……………………………………………………………...4 Language ……………………………………………………………….4 Currency………………………………………………………………...4 Religion…………………………………………………………………4 Culture and Society……………………………………………………..4 Tourism in Philippines ……………………………………………………… 5 Tourism statistics……………………………………………………….5 Famous tourist destinations…………………………………………….6 Events…………………………………………………………………..8 Healthcare system in Philippines……………………………………………..9 Medical Tourism …………………………………………………………… 10 Medical Tourism in Philippines …………………………………….. 10 Top Hospitals for Medical Tourism in the Philippines……………… 13 Popular medical tourism procedures available in Philippines………….14 Wellness centres………………………………………………………..17 Cost comparison………………………………………………………...18 Entry and Exit Requirements to the Philippines………………………...18 Statistics of Medical Tourism in the Philippines………………………..19 Inclusions of a Philippines' Medical Tourism Package…………………19 BIBLIOGRAPHY……………………………………………………………..21 ...

Words: 7759 - Pages: 32

Premium Essay

Disaster Preparedness Program

...convention venues, and large corporations will benefit and find themselves in a state of preparedness for a diverse set of disaster scenarios by participating in these exclusive seminars.  With increases of natural disasters, amplified potential terrorism risk, global climate change and the intrinsic-dangerous geographical location of the Philippines, it is imperative that governments and large public entities be prepared for disasters.  The Philippines is subject to a diverse set of threats, be it natural or man-made, a thorough and well thought-out preparedness plan is crucial today more than even. [pic] |FOR SEMINAR BOOKING AND INFORMATION | |Click to Send Secure Inquiry for Disaster Preparedness Program  | |Call Landline:             045-499-0695       | |WHEN YOU TEXT, TELL US THE "DISASTER PREPAREDNESS PROGRAM"  | |Call/Text our Globe Cell Phone:             0917-392-3759...

Words: 4117 - Pages: 17