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Philips Arena

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The Philips Arena
Brandon Rabon
One of my favorite events was when I went to the Philips Arena to watch the Hawks and the Heat play. My friend and I went on a trip to Atlanta to go see our first NBA game. This was very exciting to go watch the most exciting team in the NBA play. We really didn’t know what to expect but assumed it would be like any other venue just like the Colonial Life Arena. The drive there was nice and it was pretty easy to spot the venue in the middle of the city. Parking was a different story all together. It took us probably 30 minutes to try to find a spot. They had a few police officers trying to direct traffic but there could have been more. We ended up having to parking like three or four blocks away from the venue and just walked there. They could have improved parking by using some of the parking garages around the venue. While we were walking back I saw at least two or three garages that were not being used and just shut down for the night. Arriving to the venue, the size of the Philips Arena was amazing. They haven’t opened the doors yet so there were a lot of people waiting to get in and seated. The crowd management up to this point is handled well because everyone got into lines fairly quickly once the doors opened. The tickets were scanned easy and quickly to get everyone in. We got into the lobby and then upstairs to the concessions portion of the arena. The signage in the arena could have been a lot better. It took me 10- 15 minutes to just find the restroom because I didn’t see a sign for it. This could have been fixed fairly easily just by adding a couple more signs. Finding our seats was easy and there were staff eager to help us find our seat. The only complaint I have on the seats were that they were too close to the level below you. Someone actually fell while trying to get to their seat in the middle of the row. The first two quarters were great and everything looked as if everything went as planned from a management perspective. At halftime, I was fairly hungry and wanted to go get something to eat. The concessions were so hectic; they couldn’t keep up with everyone. They kept running out of food and took longer to wait for it to be cooked. So while they were waiting, they would start ringing others up which would get them to lose track of the others that was waiting for their food. People were getting wrong orders and free food left and right. For such a large facility, they should have more concession stands and definitely more staff to keep things in order. The second half went really well. The basketball game itself was very well done and I didn’t see any obvious things that went wrong from the management side. Getting out of the venue however was horrible. It was so packed that we couldn’t even move. People were bumping and shoving each other out the way trying to get home. The crowd management was so bad but I don’t think there was anything that could be done. The only thing I could think of would be to do something exciting at the end to try and keep some of the fans still in their seat while some of the others leave. It took us probably 30 minutes to just get outside. Then trying to find our car was a different story all together. At night, the city of Atlanta is not that well lit and it isn’t the safest place to just be walking around clueless at night. Overall I had a great time but there were a few things they could have done to make the experience better.

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