5. Assume the role of Aliah. Propose a solution to the problem.
Aliah’s role is Administrative Manager. She is responsible for logistics management of PHSB which are perform vehicle and driver allocation and scheduling and to make sure that the vehicles are serviced regularly.
Aliah who currently hold responsible of Administrative Manager had performed multiple task beyond the scope of Administrative Manager. Based on the case, we can identified that PHSB had no clear job description and lack of segregations of duties. The CEO’s of PHSB must develop new organization structure with clear and definite job description. In order to overcome Aliah’s issue, the company may hire assistant to help Aliah.
Aliah is facing problems with managing time to perform vehicle and driver allocation and scheduling since the system is done manually. The solution of the problem is that PHSB must implement Electronic Scheduling in order to systematically schedule the vehicle and driver allocation and scheduling. This system implementation would bring tremendous benefit to the company and Aliah herself, since Aliah will have more time to supervise and handle the upkeep of vehicle.
Based on the current practice that the vehicle are not serviced regularly, and only wait for the drivers to complain before send the tankers for service and repair. This practice would lead much cost rather the cost of regular maintenance. Moreover, Aliah is not aware about the high maintenance cost, yet recently noticed after Rosmee’s presentation. In order to overcome the lack of communication and interaction between the departments, the company should conduct meeting regularly so that all of department is up to date with current issue happen in the company.
Once the company had overcome the problem of oil piracy, the company it is advisable to replace the tanker, since most of the tanker were fully