...Chapter 9 Case Study: Why Can’t We Work Like a Real Team? Ernest Masiello founded Crystal Motors in 1952. At the time, this car dealership represented only two US made luxury vehicles. Crystal Motors also specializes in financing and credit issues. To create better workflow the company was divided into three divisions, which included: sales, service, and the office. As stated in the text, Crystal Motors has been profitable for ten consecutives years. The company makes 10 percent of its earnings from the obvious sales of vehicles, 5 percent from commissions and 85 percent from the service department. With great success Crystal Motors has been lacking in communication skills. Referring to the example in the text, the three different groups were all having miscommunication issues and were all going about it in the wrong way by blaming one another. Today, Crystal Motors has employed over 250 professionals and now with one of their goals, as “Crystal is a team, we all work as a team at all times.” 1. What do you recommend that leadership at Crystal Motors do to enhance teamwork in the service department? To improve the teamwork in the service department I believe they should have daily or weekly huddles to discuss any issues that may need to be addressed and define the team’s mission and tasks. 2. What different contributions might Ventura and Magellan make in enhancing teamwork in the service department? Taking from the example in the book the service department should...
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...How to build a dream team? CM1: 1) I felt a little bit embarrassed and I didn’t know what to do 2) I felt blocked and not free of my actions 3) It was the best one because event if we were not talking we were doing the moves together, there were no leader Maybe I need to show more my believes and my decisions I need to understand that being a leader is not just giving directions it is about sharing IQ => knowledge, analysis, technique, strategy EQ => relationship: motivation, stress CM2: Reward try, not succeed or fail Sometimes I win Sometimes I learn 4 steps to express and feel the emotions: Keeping the emotions and not expressing them can be dangerous. It will come up somehow. It is the 5 senses Visual => Lemon Auditif/ Listening => the little musique Kinesthesique / Touching Odorat/ Smell Goût / Taste Assertive => saying things directly I + … 1) Manipulation 2) Aggressive 3) Avoidance From the P to the EQ/R: Me, other, team, change PHQ: physical Physiological laws: how does the body works, hormones. Reinforcement: how to reinforce your body? Resistance level Recovery The red part of the energy: thinking, stress, conflicts, angry, disturb, still. The green part: 1) Sleep (40%) 2) Nutriments (20%) oxygen is also a nutriment 3) Physical activities 4) Social contacts 5) Leisure (passive and active) 6) Psychological satisfaction 7) Laugh We are worth our weakest battery...
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...NASCAR: Every Second Counts Helping Win From The Pits. By: Mark Appolloni: Introduction to the case: NASCAR, The National Association for Stock Car Auto Racing, is the largest approved body of motorsports in the United States. In 2006, after 15 years of working in NASCAR racing as an athletic director for HMS, Andy Papathanassiou (known as Papa) began searching for the next breakthrough to improve pit crew performances and times. His innovative techniques and determination had successfully cut pit crews performance times in half because he introduced athletic training and much like chapter 3 in our book standardized (organized) practices to the process thus turning crew members into athletes. The introduction of pit crewmembers training as athletes revolutionized the motorsports industry and has made the sport what it is today. When Papa worked at HMS they were known for having one of the most intensive training programs in racing history. In addition to having athletic team members they also sought out motivated individuals who could transition their skills from athleticism into observation and skill under pressure in a competition. The pit crew team is much like the book we are reading in class where a cell in a manufacturing company works like this team to lean out their process and gain throughput but also cut down Muda or waste and improve cycle time. Crews have been known to train hard in the off-season over the winter. Team members lose weight and get...
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...EXECUTIVE SUMMARY Anzac Pit Stop offers on-site maintenance and repairing for cars, providing the fast, sophisticated and reliable services by experienced mechanics to ensure the customers’ vehicles would always be in their best condition. It will also provide the necessary spare parts and supplies for cars. For the past ten years, the car wholesaling and car retailing have seen a significant growth in car sales across Australia. In South Australia itself, there were 62,922 new cars sold in 2011 which is increased 30.75% compared to 48,125 figure in 2001. Moreover, the car ownership in the state has increased from 555,834 to 609,910 units during a period of 1996 to 2006. These figures show a potential market for the business because these cars, wether new or old ones, will require professional handling. The location for the proposed business is on Anzac Highway. The particular target market will be people living in the nearest two suburbs, Kurralta Park and Plympton. The location was chosen for several reasons. First, it is easy to locate and very accessible. Second, there is no similar business the designated area. Third, 72 to 76 percent of employed residents in these suburbs are using cars to go to work and other activities. Beside regular services, Anzac Pit Stop also offers more to the clients. First, free installation fee for minor services. Second, a limited warranty would be given to cars that had been serviced at the shop. Third, an interactive website contains...
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...everyone is collectively accountable. Everyone is moving towards the direction of achieving one goal, and that is to win races and Sprint Cup Titles. The team is committed to their performance, set high standards, measure their results, gather feedback and find solutions for resolving conflicts. Evernham has his team members’ attitude and behavior all focused in the same direction. Next, Evernham’s high performance team shares collective intelligence. This means the team has the ability to do well on a wide variety of tasks. This really shows with Evernham’s team because of their persistent winning. When the whole group performs their tasks then collective intelligence is achieved. Evernham’s pit crew displays this intelligence very well. 2. If you were hired as Jeff Gordon’s new pit crew chief, what team norms would you expect to be in place? First and foremost I expect the performance norm be in place. My team would know the value of hard work, and what we are trying to accomplish. No one is going to take their job lightly, and if someone slacks off then they will have to face the consequences. Another norm would be ethics. My team will strive to do what is right and make ethical decisions no matter what. High achievement norms are another type of norm I expect to be in place. Everyone loves the satisfaction of winning. The atmosphere within the organization will remain high. The last two norms would be support and improvement norms. We will value and listen to everyone’s...
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...hot car going up to 200 mph for three plus hours with no breaks or time outs. Although it may seem like the drivers get a break when the yellow flag drops for a cation or the red flag drops and they stop the race, but they do not. These drivers still must sit in the hot cars and think of a game plan for the rest of the race. They cannot just get up and take breather they have to keep going no matter what. Due to history, it started a beloved sport. Although many people will disagree, they just need to give racing a chance because they never know till they try. As well as the fact that there’s more to it then bright fast cars that “do all the work”. Not only does racing take physical strength, but it also takes mental...
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...because the dog itself is not just the problem; the owners are a big part of it as well. First off, dogs are a product of what their owners make them. There are 78.2 million dogs owned in the United States alone and out that only 4.8 million have attacked; that is 12% of the population of dogs (www.humanesociety.org). Moreover, out of the 4.8 million dogs that have attacked most of them were raised and trained to attack by their owners. In the United States alone, dogfighting has been a big issue within urban areas. Dogs are put in a small closed off area to fight one another until one dog can no longer fight. The most common dog to be involved in a dogfight, and the number one dog to be banned, is commonly known as the Pit bull. What many people do not know though, is that the pit bull isn’t just one breed of dog. The American pit bull terriers, Staffordshire bull terriers, American Staffordshire terriers and bulldog are all referred to as pit bulls, as well. In...
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...growing from a thick rhizome that rises to a short, erect trun. The plant is sometimes harvested from the wild for local use as a food and a medicine. It is often cultivated as an ornamental. The plant is anthelmintic, antiviral, contraceptive and tonic. It is used in treating urinary complaints, impotence, boils in babies and older children and diarrhoea. It is believed that total sterility in women can be done by eating the new leaves of this plant each day for three complete days, then waiting a fortnight and repeating the treatment again. A paste of the young fronds can be used to treat abscesses and fungal skin infections, esp ringworm, and to stop bleeding.The plant has components of essential oil, phenolic compounds and triterpenoids. http://tropical.theferns.info/viewtropical.php?id=Blechnum%20orientale 3. Bamboo Pit...
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...Flipping Out Gymnastics Center, LLC Emergency Procedures and Safety Plan Effective Date: January, 2016 Purpose: To provide a safe and secure atmosphere for clients Mission Statement: Providing a safe and fun environment through quality programs while exceeding our customer’s expectations Approved by: Alfred Desport Policy/Procedure: 1) Fire In the event of a fire: -Stop all activity and remain quiet. -The supervisor/coach/director present will delegate someone to: -telephone the emergency services stating name and position, telephone contact number, location, emergency type, unaccounted people, assistance required, and known hazards -check bathrooms, surrounding areas, and offices -If evacuation is necessary, proceed as directed to the nearest and safest exit leaving belongings. -If the fire is large, very smoky or rapidly spreading, evacuate the building immediately, activating the nearest fire alarm to warn other occupants. -Assess the situation and decide on the safest exit, taking the roll book. -Move members quickly in an orderly manner to the designated assembly area outside the building. -Seat members and call roll. Report any missing to the supervisor. -Do not re-enter the building until directed by Emergency Services. -Attend to those in need of first aid. Designated Assembly Areas: Grassy area on west side of parking lot, next to Pep Boys for those in the Gym, Preschool Gym, Lobby, and Office areas. Back retention pond for those in the...
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...Making its appearance in 1799, The North Carolina Gold Rush was one of the most influential time periods in North Carolina history. Through skilled miners and well sourced mines, the gold rush changed the economic and technology industries in North Carolina. Despite its humble beginnings, the North Carolina Gold Rush will forever be known as one of North Carolina’s greatest victories. The Carolina Gold Rush began when an eleven year old boy named Conrad Reed decided to skip church one Sunday and go fishing. While searching for fish in Little Meadow Creek, Conrad found what he would soon learn to be a seventeen pound gold nugget. Taking his discovery home, Conrad’s father was unsure of his son’s find and used it as a decrotive door stop. Years later, Mr. Reed decided to take the lump of gold to a jeweler in Fayetteville, North Carolina. Mr. John Reed named his price of three dollars and fifty cents for the gold, and the jewelry gladly accepted. Upon returning home, John soon realized that he had been swindled out of a great deal of money. He...
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...issues, he was gambling to earn money but ended up in deeper debt. This poem could have been written to show Poe’s desire and want to have a family, to be successful in his lifetime. Yet, he never got any of that. Eldorado has a more upbeat tone than to say, The Raven, but there still is a feeling of sadness. Wanting to reach something you always just seem to can’t, and yet never reaching it. Poe had a fascination with death, as depicted in his stories. Most likely because everyone around him was dying, such as his mother, wife, sister, and foster father. He expressed his sadness for death in one of his short stories, The Pit and The Pendulum. “My eyes followed its outward or upward whirls with the eagerness of the most unmeaning despair; they closed themselves spasmodically at the descent, although death would have been a relief, oh! How unspeakable!” (The Pit and The Pendulum). This story...
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...Nature has endowed India with huge water resources. We have perennial rivers like Ganga, Brahmaputra, Yamuna, Beas and others along with their tributaries and distributaries besides in North and Eastern India, we have spring fed and rain fed rivers in central and peninsular India-the major among these being- Godavari, Krishna, Narmada, Tapti and Kaveri. These huge potential water resources notwithstanding, we are facing a water crisis across the country. Over the years, rising population, growing industrialisation and expanding agriculture have pushed up the demand for water. Monsoon is still the main hope of our agriculture. Water conservation has become the need of the day. Rainwater harvesting is a way to capture the rainwater at the time of downpour, store that water above the ground or charge the underground water and use it later. This happens in open areas as well as in congested cities through the installation of required equipment. The collection and storage of rainwater from run-off areas such as roofs and other surfaces has been practised since ancient times in India. It is particularly useful where water supply is inadequate. If the collection and storage equipment is designed carefully it is possible for a family of four persons to live for a year in areas where annual rainfall is as little as 100 mm. Observations in some other countries like Zimbabwe, Botswana and Israel have shown that up to 85 per cent of all measurable rain can be collected and stored from...
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...providing the score required for the contractor’s health, environment and safety (HES) qualification rating. The summary of the inspection findings and detailed information about the areas needing improvement (not the scoring) shall be communicated to the contractor’s site representative. After completing this form, turn it in to your local HES representative and provide a copy to the work site supervisor/leader. Company representatives observe the work site and work practices of the contractor. The contractor is an independent contractor responsible for the safe and timely completion of the work in accordance with applicable industry standards and the contract and company specifications. If the work site or practices of a contractor are unsafe, stop the work and notify the contractor’s representative immediately. It is then the contractor’s responsibility to evaluate the situation, take any necessary corrective or remedial action and restart the work when it is safe to do so. The company should not direct the work or provide any work instructions or corrective measures directly to the contractor personnel, except for situations where imminent danger exists. Other than stopping any unsafe work practices, limit inspections to obtaining information for the company’s audit and evaluation of the contractor’s HES practices. Interviewing contractor site personnel during the tour is advised to avoid making two trips. |1. General Information ...
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...the form of water vapour that diffuses out of the leaves through the stomata during the process of transpiration. Transpiration may also take place through the cuticle. The plant cannot stop all loss of water vapour as this would prevent diffusion of oxygen & carbon dioxide during respiration and photosynthesis. The following characteristics are typical of xerophytic plants and help to prevent moisture loss and to store available water: Roots: The roots have large capacity for storing water along with deep taproots. This allows them to take up as much as water as possible and store it for a long time. They also have wide-spreading roots near the soil surface which means they are able to spread widely in search of sources of fresh water. Leaves The leaf is the part of the plant where the greatest amount of transpiration takes place. A xerophytic plant may have any of the following leaf characteristics to help reduce transpiration while still being able to photosynthesise: They might have shiny white leaves with thick, waxy cuticle which is reflective and reduces evaporation and therefore limits transpiration. Additionally, certain plants have fewer leaves with smaller surface area which limits area of transpiration and also less leaves to transpire. Leaves of certain xerophytes stop growing during the dry season therefore greater moisture conservation. Rolled leaves can also be found in xerophytes to reduce leaf area exposure. Their leaves may be covered with a layer...
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...CONTENTS ❖ INTRODUCTION ❖ EQUIPMENTS IN PICKLING LINE NO. 1 ❖ EQUIPMENTS IN PICKLING LINE NO. 2 ❖ EQUIPMENTS IN REGENERATION PLANT ❖ EQUIPMENTS IN TANDEM MILL ❖ EQUIPMENTS IN REVERSING MILL ❖ EQUIPMENTS IN ANNELING FURNACE ❖ EQUIPMENTS IN SKIN PASSING MILL ❖ EQUIPMENTS IN ELECTROLYTIC TINNING SECTION ❖ EQUIPMENTS IN CONTINUOUS GALVANIZING LINE Continuous Pickling Line No. 1 (A)ENTRY SECTION: 1. COIL RAMP : Coils are brought by crane and placed on the coil ramp .Coil ramp is provided with three coils stops which are operated by compressed air through hand operated levers. Side guides on the coil ramp are adjusted manually to the coil width +100 mm. 2. COIL ADJUSTING DVICE: The coil adjusting device is equipped with two parallel adjustable guide plates and 2 carrying rollers. They serve to bring the coil to the center line and for tightening the outer laps of the coil. Hydraulically operated coil ejector feeds the coil to the uncoiler supporting rolls. After centering the coil on the coil adjusting device, coil strap is cut and the head end of the coil is straightened with the help of a wooden block for easy feeding into uncoiler. 3. UNCOILER, SCALE BREAKER AND LEVELLER: This unit comprises of following equipments:- i) Supporting Rolls(2) are driven electrically. These are used to support the coil after...
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