...Presentation on tours and travel Introduction * Majority of time, transportation essentially means air ticketing. This falls under aviation industry which is a part of transportation. The basis service required by traveler, whether business or leisure- transportation (air, rail tickets), hotel booking & car rentals. * Primary service providers in the travel and tourism industry are airline, railway, bus, cruise liner, hotels. * Secondary services that are needed by the traveler are passport, visa foreign exchange telephone calling cards etc. therefore if traveler has go arrangement for / her traveler plans * Overview of tour and travel Travel agencies * In 1841, Thomas cook was the first agent to buy tickets in bulk and sell them to the public. * In 1845 Thomas cook set up a full time excursion agency to organize excursions including railway booking, transport, hotel accommodation, sightseeing, guide services and meals. * They provide services like railway authorities, airlines, hotels; travel formalities such as passport, visa, foreign currency, traveler cheque and other transport gave him commission on sales made by it. * This way travel agency came through Role of travel and tour towards economic * People in general now view travel & tour as a way of life rather than a luxury item reserved for the affluent and the elite. * The tourism industry has emerged as one of the fastest growing industries, contributing to 10%...
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...Other definitions provided are being together with family members, wishes to come true and so on. From the simple survey, it can be concluded that happiness plays a significant role in our lives, and it can be obtained or enhanced with the companion of people they love or care, for instance, family members or lovers. New product The product I design is the customized service of travel planner called Travel of Happiness. As known, travelling is one of the best ways to spend quality time with lovers and family members to improve their relationships. Family members will communicate and interact with each other more often with the help of the chance that eliminates the interruption of work or study. While traveling, fabulous memories full of happiness accumulate so that the feeling of happiness will intensify greatly. What’s more, people nowadays are busier than ever before with their work or study on an accelerating pace, leaving them barely time and effort to make sophisticated plans, even though they indeed feel like spending quality time with the people they love. However, a great deal of travel agencies in the market rarely offer the customized services...
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...THE TRAVEL AGENCY SERVICE INDUSTRY: INDUSTRY TRENDS AND PRACTICES Sue Bergin-Seers1 , Barry O’Mahony2 and Regina Quiazon3 Introduction The need for this scoping study was identified by the Australian Federation of Travel Agents (AFTA). A current overview of the industry, including the changing trends of travellers, was required by the organisation, with a specific request to source existing available data with regard to industry trends for travellers in seeking, booking and purchasing travel. It was understood from the outset that data may not exist to answer all the desired needs and, hence, the scoping study would help to confirm the need for future primary research, as well as the parameters and dimensions of that research. This paper describes the key findings of the scoping phase. In identifying the current trends and practices in the Travel Agency Service Industry, the research was based on secondary data to specifically consider the following issues, as identified by AFTA: • Travel agency reservations and bookings as compared to reservations and bookings conducted over the internet; • Use of the internet for information sourcing for travel decision making as opposed to advice from travel agents; • Variations in usage of the internet versus travel agents according to market segment and length of stay; • Direct selling by airlines; • Reasons for traveller use of the internet; and • Best practice competitive strategies by key travel agents. Data Sources and Limitations ...
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...part of India offers identifiable differences from the rest of the nation. Tourism in India has come into its own as a brand – India Tourism. The creation of niche tourism products like heliport tourism, medical tourism, wellness tourism, adventure tourism, cruise tourism and caravan tourism has served to widen the net of this sector. Inbound tourism is booming and the country is going all out to lure more travelers from around the world. Contrary to perceptions across the world that tourism in India is still confined to traditions, the country is opening up with trendy tour packages and affordable air travel deals to woo inbound visitors from every segment. Tourism firms in INDIA 1 | Make My Trip Corporate office – Gurgaon, Haryana | Establishment – 2000 | Business – Online Travel Company | Website – www.makemytrip.com | MakeMyTrip.com has revolutionized the travel industry in India. Founded in the year 2000 makemytrip is an...
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...Marketing Plan Marketing MKTG522 Group travel for Young Adults Prof: Heather Teague February 24th 2013 Table of contents Executive Summary Situation Analysis Market Summary SWOT Analysis Competition Product Offering Keys to Success Critical Issues Marketing Strategy Mission Marketing Objectives Financial Objectives Target Markets Positioning Strategies Marketing Mix Marketing Research Controls Implementation Marketing Organization Contingency Planning Conclusion Executive Summary Travel and tourism are critical to the American economy. This growing industry offers significant Potential for job creation across all regions of the country. Federal policies on matters ranging from national security to transportation and from trade to natural resources management affect travel and tourism, and its potential for growth. In a global economy, a range of businesses depend on travel and tourism policies to enable clients, customers, and colleagues to conduct business in the United States. In addition, ensuring that international visitors have a positive experience in America is an essential component of our public diplomacy and U.S. foreign policy. There are people who never left the US, there are some beautiful places that young people should visit and would enjoy visiting, being in the travel industry, I travel all over the world with my children, it is be both educational and entertaining. When you travel to the outside world, your eyes are open...
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...Australian Bureau of Statistics. Advertorial A paid advertisement in the print media that resembles a story or editorial comment. AFTA Australian Federation of Travel Agents. AITT Australian Institute of Travel and Tourism. Allotment A limited number of rooms or seats available to wholesalers to free sell. AVIC Accredited visitor information centre. Travel information centres located at a destination to assist visitors to the area. AVICs provide information about accommodation, tours, activities, events, etc. Some AVICs also make bookings. AVICs are “accredited” centres, identified by an italic “i”. B B&B Bed and breakfast facility; usually not more than six rooms. Benchmarking Comparing results with similar tourism businesses or assessing the business against an industry average. ANR Arrival notification report used by wholesale agents. BEC Business Enterprise Centre. APEX Airlines advanced purchase fare. BLIS Business Licence Information Service. ATE Australian Tourism Exchange. ATE is Australia’s largest international tourism trade show for inbound operators and overseas wholesalers; coordinated by Tourism Australia. Block booking Hotel rooms held without deposit for regular group travel. ATEC Australian Tourism Export Council, formerly known as ITOA. ATLAS Computer/reservation system used by some travel agents. ATO Australian Tax Office Attendance building Marketing and promotional programs designed to increase attendance at conventions, trade shows, meetings...
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...and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance. They usually work over the telephone or on-line and occasionally face to face depending on the company. What does a Reservations Sales Agent do? The agent processes customer bookings and answers customer enquiries over the phone and on-line. All bookings (or reservations) then go into a computer reservations system. A Reservations Sales Agent needs to ask and answer questions to ensure their customers get what they are looking for. It is important that a Reservations Sales Agent has comprehensive product information about what they are selling in order to answer customer enquiries accurately. What does it take to be successful? A love of dealing with people, good listening skills, attention to detail and accuracy. The Reservations Sales Agent needs to be able to work at a fast pace as they will often find reservations roles are located in call centres with large numbers of phone calls on hold with clients awaiting your help. What is the Travel Agencies Industry? This industry includes businesses that sell, book and arrange travel, tour and accommodation services for the general public and commercial clients. The industry also encompasses companies primarily engaged in providing travel arrangement and reservation services, including online-only booking systems. Industry Products International and domestic airline bookingsTour...
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...Executive Protective Program Jon Orman Submitted to: Professor Timothy Bradley SEC594 Global and Domestic Security Keller Graduate School of Management Submitted: June 2013 Principle and Program Evaluation After an initial interview, concerning the principle and the company,, we can make a few recommendations as to the extent of the Executive Protection detail that will include the main client as well as his wife and two children. The principle, a CEO worth in excess of $100million, leads a company that has holdings in multiple countries. The company has mining operations in Africa, Asia, and Latin America. Typically, these countries have a rather poor track record of economic growth, and they can be treacherous for anyone that is viewed as “rich”. The indigenous people live in “below-poverty” conditions and therefore have been known to use violence and kidnapping, given the proper opportunities. It will be our job to make sure no one gets a proper opportunity. The CEO is quiet, reserved and does not spend much time in the public eye. He rarely gives interviews and is not readily recognizable by the general public. His reclusiveness can be used to our advantage, as he is not a mark that can be easily identified to others outside the inner circle. Not much is known about the wife’s rituals and habits. We shall assume that she will have the same personality traits and habits as her husband, quiet and reserved. The only information available...
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...Australia and what factors have contributed to the growth this type of tourism, including the profile of domestic and international backpackers? The backpacker tourism market has become one of Australia’s most successful niche markets. It is making an important contribution to the overall economy and to regional economies as backpackers visit a range of destinations. Special interest tourists such as backpackers, engage in backpacker tourism for a specific reason usually to satisfy particular interest or need. (Derrett 2001) The purpose of this essay is to evaluate backpacker tourism as a form of special interest tourism. This evaluation was based on examining the evolution and development of the backpacker tourism in Australia. In addition, a range of statistics outlines the profile of the domestic and international backpackers in Australia. Research into backpacker tourism articulated a shift in late 1980s, with new terminology such as ‘free independent traveler’ and ‘backpacker’ entering the tourism industry in favor of previous descriptions. The term ‘backpacker’ is extensively used by tourism market in Australia and New Zealand. In recent years, this type of terminology has begun to be used globally. (Hannam & Ateljevic 2009) A backpacker can be defined as “a traveler aged 15 years or above who spent at least one night in night in either backpacker or hostel accommodation during travel in Australia”. (Tourism Victoria 2009) From an economic and management perspective, backpacker...
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...Tourism Marketing Management Tourism Marketing Management Submitted by: Mayur Peswani (A-38) Rahul Purswani (A-39) Shivangi Agarawal (B-01) Tania Patel (B-41) In-Depth Analysis Of Major Tour Operators in India Submitted to: Prof. Bijal Mehta Submitted by: Mayur Peswani (A-38) Rahul Purswani (A-39) Shivangi Agarawal (B-01) Tania Patel (B-41) In-Depth Analysis Of Major Tour Operators in India Submitted to: Prof. Bijal Mehta Table Of Contents Tourism Marketing Management 0 0 Tourism Marketing Management 2 Latest facts and figures of tourism sector (till Jan,2015) 4 Direct contribution of tourism and hospitality to GDP 4 Foreign tourists arriving in India 5 Foreign exchange earnings from tourism in India 5 Expected share of tourists by expenditure 5 Visa on Arrival and Earnings 7 Background Literature 13 Methodology 20 Analysis 22 (Of Tour Operator Industry) 22 Analysis & Interpretation 24 (Of Our Survey) 24 Findings of Study 37 Tourism Marketing Management * Tourism Sector in India (Overview) Introduction Tourism and hospitality, a key sector of the Indian economy, plays a key role in the growth of Brand India and accounts for around 12.4 per cent of the total employment in India. Globally, tourism ranks fifth as an export category after fuels, chemicals, food and automotive products. The tourism and hospitality sector in India is highly optimistic with a large number of hotel chains having lied...
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...depending on the interests of people. In addition to visiting rustic locations, memory lane also captures the experience in pictures and videos to make the visit memorable. Number of pages, including title page: 19 Table of Contents 1. EXECUTIVE SUMMARY 3 2. INTRODUCTION 4 3. CLIENT ORGANIZATION AND PRODUCT 5 4. IDENTIFY KEY MARKET SUCCESS FACTORS 8 5. SELECT NEW MARKET 9 6. ENTRY MODE AND STAFFING 11 7. PRODUCT AND PRICING 13 8. PROMOTION AND DISTRIBUTION 16 9. CONCLUSION 19 1. EXECUTIVE SUMMARY The selected organization is Memory Lane, a startup which offers a very specific kind of tourist package that offers a high degree of photo support. We expanded its service portfolio with an online planning option on their website, so that way they can offer tours structured based on the customer's` wishes. There are many market characteristics that are needed for a service to be successful in a market. However, there are only a few that are key and must not be overlooked. The key market success factors that we chose are income level, location, and internet penetration. We feel that all three of these factors are indispensable, and if we do not have the advantage in these key market characteristics in the market that we are looking to enter, then it is better not to enter said market. The selection of foreign markets in which it operates is a crucial decision in the internationalization of the company. The selection of a country commits...
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...SYLLABUS Cambridge International AS and A Level Travel and Tourism 9395 For examination in June and November 2015 Cambridge Advanced Changes to syllabus for 2015 This syllabus has been updated, but there are no significant changes. Cambridge International Examinations retains the copyright on all its publications. Registered Centres are permitted to copy material from this booklet for their own internal use. However, we cannot give permission to Centres to photocopy any material that is acknowledged to a third party even for internal use within a Centre. ® IGCSE is the registered trademark of Cambridge International Examinations © Cambridge International Examinations 2013 Contents 1. Introduction .................................................................................................................... 2 1.1 1.2 1.3 1.4 1.5 Why choose Cambridge? Why choose Cambridge International AS and A Level? Why choose Cambridge International AS and A Level Travel and Tourism? Cambridge AICE (Advanced International Certificate of Education) Diploma How can I find out more? 2. Teacher support .............................................................................................................. 6 2.1 Support materials 2.2 Resource lists 2.3 Training 3. Assessment at a glance ................................................................................................. 7 4. Syllabus aims and assessment objectives.....................................................
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...Dictionary of Travel, Tourism and Hospitality By the same author Britain – Workshop or Service Centre to the World? The British Hotel and Catering Industry The Business of Hotels (with H. Ingram) Europeans on Holiday Higher Education and Research in Tourism in Western Europe Historical Development of Tourism (with A.J. Burkart) Holiday Surveys Examined The Management of Tourism (with A.J. Burkart eds) Managing Tourism (ed.) A Manual of Hotel Reception (with J.R.S. Beavis) Paying Guests Profile of the Hotel and Catering Industry (with D.W. Airey) Tourism and Hospitality in the 21st Century (with A. Lockwood eds) Tourism and Productivity Tourism Council of the South Pacific Corporate Plan Tourism Employment in Wales Tourism: Past, Present and Future (with A.J. Burkart) Trends in Tourism: World Experience and England’s Prospects Trends in World Tourism Understanding Tourism Your Manpower (with J. Denton) Dictionary of Travel, Tourism and Hospitality S. Medlik Third edition OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1993 Reprinted (with amendments) 1994 Second edition 1996 Third edition 2003 Copyright © 1993, 1996, 2003, S. Medlik. All rights reserved The right of S. Medlik to be identified as the author of this work has been asserted...
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...2.0 Situation Analysis In recent years, the people of Bangladesh have been noticed to be interested in travelling abroad for pleasure trips especially to countries like Malaysia, Singapore, and Thailand. Moreover, the ongoing economic meltdown has forced these countries to reduce the traveling cost to attract more tourists. According to a statistics of Malaysian Tourism Department, they have reduced the travel tax by 25%, overall hotel cost by 30% and their shops have announced sales discount ranging from 10% to 50% for tourists. As a result many of the middle and upper middle class people are now being attracted to travel this countries especially Malaysia. There is a promising market for an air travel package to Malaysia in Bangladesh. Most of the customers tend to be young and affluent, ages 18-34, and one fourth are from households with annual incomes of BDT 50,000 or more. There was a 24% increase in executive participation in travelling Malaysia for professional and personal tours in last two years. Majority of these people live in the capital city. ➢ Many local corporate like Square, Basundhara Group, S.Alam are arranging their annual conferences in Malaysia. ➢ Along with this there are primarily young professionals who often lack the time and experience necessary to effectively plan a pleasure trip on their own. ➢ According to Tourism Malaysia the booking of honeymoon cottages by Bangladeshi people have increased by 45% in last two years. ➢ Many Bangladeshi...
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...industries and the most fragmented. Within this industry, tour operators play an essential part, as they represent a central connection between tourists and tourism service provider. This report will examine the link between tour operators and other sector of the travel and tourism industry by identifying different products and services provided by tour operators for different target markets. Different factors influencing this sector will be explained as well as and the implication of vertical and horizontal integration within this sector. Finally a brief analysis of the future of tour operators will be given and this is based on research and finding. 2. The role tour operator According to Pro-Poor Tourism (2004) tour operators are businesses that mix two or more travel services such as transport, accommodation, catering, and entertainment, and sell them directly or through travel agencies to final consumers as a single product. A tour operator is thus a crucial link in the distribution chain, representing the central connection between customers and providers of tourism services, and thus has the power to influence both the demand and the supply side. 3. Different Type of Tour Operators a. The Domestic Operators They are companies that develop and sell the holiday within the country in which the tourist reside, they offer a variety of holiday products such as: coach holidays, city break, farm holiday, holiday centres b. The Incoming Tours Operators They...
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