1.0 Introduction
1.1 Company Profile
Company Name : Northern Health Clinic (NHC)
Owners : Dr. EdryYussof and Dr. Wilson Chen
City : Jitra, Kedah, Malaysia
Postal Code : 06010
Phone Number : (+604)2028606
Year Established : 5 years ago
Business Activities : provide traditional medical care and preventive medicine
Objective : to ensure that patients are in healthy and fit condition
Employee : 17
Patient base : 3500

1.2 Company Background
Dr. Wilson Chen and Dr. EdryYussof are the founders of Northern Health Clinic which they combined their individual practices five year ago and form the Clinic. The clinic located at the busiest section of the Jitra town in the new shopping mall. NHC’s activities focus on preventive medicine to help patient maintain health and fitness by providing traditional medical care. There are 17 staffs in Northern Health Clinic include 3 nurses, 4 physical therapists, 4 doctors and 6 office staff workers. Currently, NCH has a patient base of 3500 person, most of them provide insurance coverage for employee wellness and health maintenance.

1.3 Current system of the company
The current system that used by the Northern Health Clinic is manual system. Each of the six office staff people has their responsibility in particular work area. One of the employee is handles office payroll, tax reporting and profit distribution among the associates. Another one handles most of paperwork concerning insurance reporting and accounting. For the third employee, he is responsible in appointment book, and her duties include making reminder calls to patients and preparing daily appointment lists. Besides that, all six office workers are helping recording patient's information, insurance processing and appointment processing. Other than that, they also involved in the