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Playstation Complaint Letter

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Submitted By lstilson
Words 351
Pages 2
2207 Bridgepointe Pkwy.
San Mateo, CA 94404 Subject: PSN Network Downage 2016 To the customer service department: On the morning of January 5th, 2016 I turned on my Playstation 4 to find that none of the online services were working. The message displayed on my screen noted the Playstation Network was undergoing maintenance. I then logged onto Playstation Network’s status page to see if I could find out if this was simply a problem with my internet connection. To my alarm, the web page displayed a red list of all the services that were unavailable. After searching the web for answers I found a third­party blog with the most amount of information on the downage. Because Playstation Network was not releasing any information on the issue, anonymous sources of the web were stating worse­case scenarios as fact. Rumors circulated the web of a possible distributed denial­of­service attack. With the network working fine only a few days later, I know this was most likely not the case. I would have been much more comfortable as a consumer; however, if Playstation Network relayed clear communication about the problem from the start. I understand that regular maintenance is required to keep the Playstation Network running for all users. Scheduled maintenance with warning is completely warranted, and I appreciate how smoothly the network usually runs because of this. I do not, however, appreciate being kept in the dark while this service fails to function without warning. I pay for a year­long subscription to your online service; therefore, I expect to be able to use this service whenever I desire. From January 4 at 10:20pm GMT until January 7 at 7:00am GMT, I was not able to use this service I had purchased in advance. To the extent of my knowledge, PSN has not since formally issued any statement regarding the nature or severity of the outage. Because of the security breach of 2014, I would like to know if any of my personal information on the Playstation Network is currently in danger linked to this recent outage.

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