I am not sure if it is based on discussions we have during the discovery and implementation stage. But that has been the direction we have been giving. Part of the logic seems to be that the softphone has much more functionality than the hard phones do. But in addition to that our current model for the contact centers has been to abandon the desk phone for a soft phone. There is huge cost savings in addition to the added functionality of using the softphone. The main reason any of our users here are looking at getting a desk phone is to have a speaker. But in evaluating the polycom 411 and 311, we have found their speaker phone function to be very poor quality. We were also told that you could plug a usb headset into the polycom and use that