...Personal and Professional Health Care Communication Health care communication is the process of sharing health related information with health care professionals, and people seeking care within a medical facility. Using positive health care communication patients are can improve his or her quality of life, health professionals collaborate to resolve difficult solutions, and interact effectively with other health care staff with the patient’s best interest in mind. Effectively using verbal and nonverbal communication health care professionals improve their ability to share information, and interpret responses both personally and professionally. This paper will explain the relevancy of positive health care communication, the effects of inadequate communication, and the theories and principles of therapeutic communication that health professionals use in the health care setting. Personal health care communication allows an individual to create trusting and supportive relationships within the health care setting. The health care professional begins to establish these relationships with patients and clients during the interview process. Using empathy, positive regard, and congruence the health professional can build a rapport with the patient or client. The health care professional remains aware of aspects from his or her own beliefs, values, and perceptions that may influence these interactions with others. Maintaining a non-threating, nonbiased pattern of communication...
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...guide describes expectations of physiotherapists in managing challenging situations that arise with patients, a patient’s partner or family member or other health professional when providing patient care. The guide is a supplement to practice standards, code of ethics and other resources on the general ethics in patient management. In this article, efforts were made to identify reason(s) why challenging situations develop, responsibilities and expectations of the physiotherapist in such circumstances, and strategies for managing the situations. In the course of providing patient care, challenging situations arise. For the purpose of this guide, a challenging situation is a situation that may interfere with a physiotherapist’s ability to deliver quality care culminating in achieving positive physiotherapy outcomes. Many challenging situations involve interpersonal issues that arise in the healthcare system due to a variety of factors including the availability of resources, personal expectations and other environmental or contextual factors. Behaviour of professionals and/or patients and the healthcare setting where treatment is delivered or the service delivery model can all contribute to creating challenging situations. Regardless of the cause, physiotherapists are expected to manage each situation in a manner that promotes safe and respectful patient-centered care. This guide discusses: + Why challenging situations develop.+ Responsibilities and expectations of physiotherapists...
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...(Erikson, 1968), social development such as new relationships and school transitions, and development of advanced cognitive skills such as abstract thinking (Resnick, 2011). Every adolescent is unique but what makes them unique is worth studying. Society can often list a dozen personality traits, skills, talents and interests based on what makes each adolescent their own unique individual. The adolescent social observation setting chosen for this adolescent review is the Rainier High School wrestling practice starting week of varsity conditioning. All practices are in a combination setting of three places. The weight room is used for conditioning weigh training and is located above the gym. The gym is used for mat practice and warm-ups and the local community is used for endurance and cardio exercises. The specific setting I have chosen is in the gym for mat practice and warm-ups of which is where the team spends most of their time. The purpose for choosing this setting is to observe the dynamics of social interaction accompanied by leadership of the older more senior varsity wrestlers and to include the naturalistic form of competition that exists in sports programs. The gym environment is typical for a rural community high school as it is small in size. Laid out on the floor there are four large wrestling mats coordinated with team logos to accommodate 23 team members. Eight members are female wrestlers and fifteen are male wrestlers...
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...communication consists of the spoken word and requires functional physiologic and cognitive mechanisms that produce, recognize, and receive speech” (Hood, 2014, p.82). When communication is in effect, positive outcomes come about. When patients communicate their needs to the nurses, this initiates the beginning of every test and procedure the patient will have to endure. When information is passed on from the patent to the nurse, the nurse should restate what has been said. “Validation of meanings is essential to achieving any therapeutic goals in helping relationships” (Hood, 2014, p.82). Restating what the patient has said will not only put them at ease for no misunderstandings, but will let the patient recognize that they are being actively heard. When this ease occurs patients become more susceptible to getting test and procedures done because trust is being formed. With effective communication the nurse builds a positive helping relationship between them and the patient. “Helping relationships are those in which nurses communicate with clients to assist them in attaining optimal health or to support them through difficult situations” (Hood, 2014, p.80). This helping relationship does not only occur between the nurse and the patient, but also between the heath care team that will aid the patient with their healing process. Communication also enables the patient to have complete control of their...
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...Classroom Management 1. Describe and critically discuss the major features of the main approaches to behaviour management the Porter (2007) describes in her text. 2. Critically review the appropriateness of each model to Australian Primary or Secondary School settings. INTRODUCTION Classroom management is a highly emotive and at times spurious phrase. It conjures up many images and experiences in which there are abundant publications bursting with competing theories, applications and never-ending analysis. Google the phrase and over 100,000 pages are listed with various approaches that range from common sense applications to profound theoretical dissertations on the subject (50 ways to handle the difficult class, 10 ways to deal with defiant students, Managing excessive talking successfully, etc...). However, disruptive behaviours in the classroom have real costs including: • distracting other students and the teacher in class • reducing student involvement in the learning process • lowering other students' motivation in or out of class for that particular subject • influencing fairness in assessment • using the teacher’s teaching time unproductively • teacher and students experience a lack of respect Porter (2007)[1] draws down on all the competing theories of classroom management and summarises five/six approaches which take in holistic, constructive, preventative and remedial strategies. These approaches include: ...
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...Learning Team C Reflection Paper Mitzi Bullis Patricia Howe Kimberly Miller Ana Parrilla Kathleen Sullivan University of Phoenix HCS 350 Monday, December 8, 2014 Michael Veal Discuss the group's success in conducting a meeting or completing a task. Discuss potential reasons for a group's failure to meet their goals and objectives. What strategies do you use to improve success in conducting meetings or performing group tasks in health care settings? When we think of a meeting, we can formulate the idea of getting together at a table to discuss a topic, an issue or to review the agenda. According to a google search, a meeting is "an assembly of people, especially the members of a society or committee, for discussion or entertainment." Or "a coming together of two or more persons, by chance or arrangement." For the last three week, we have been successful as a team by working on different projects. Our team has done well with respecting time constraints and different views. As a team, we have successfully made suggestions, provided guidance and feedback, and redirected one another as needed. We all feel that we were able to do this efficiently based on all of our abilities to communicate with professionalism. In a group, it is necessary to have leadership to provide guidance and keep the project moving in a forward direction. We have done that quite well. There needs to be a starting point, and a framework discussed or provided by leadership, in order for a...
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...it truly is not. In this situation, I would let the individual know that it is acceptable for him to provide the bad as it has happened. I would go on to tell him that it would benefit him and other staff to provide exact facts, good or bad. This would be much more helpful to be able to resolve the problem effectively. In the case of the employee that did not want to voice her opinion, I would encourage her to voice her opinion even if she is hesitant. I would inform her that her opinion is as valuable as the opinion of all team members. I would also reiterate that no member would be chastised for his or her thoughts or opinions. All team members will be respectful of what each member has to say. I would also reiterate the purpose of a team is to work together and having different perspectives is what will bring more ideas to the team. There is no such thing as a dumb question or answer. An example from personal experience centers on being the one team member who would remain quiet. This was the case of working for someone who micromanaged everything. This manager would consistently contradict anything an employee would suggest so it got to the...
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...effectively with patients, family members and the healthcare team. To participate effectively in all these relationships, nurses most understand the structure and functions of communication (Hood, 2014). According to Hood (2014), “Communication is an essential element of helping others. Mutual goals cannot be defined or achieved without effective communication.” With effective communication; respect and patient satisfaction will be the positive outcome. The two types of communication that will be discussed will be communicating with family members and communicating with the health care team. Learning the skills of communication through work experience and reading evidence based articles will help the future nurses to succeed in proper communication. Communicating with patients and family members Communication is an essential part of quality care within all areas of health care especially at the bedside. Bedside nurses provide not only physical care to their patients but also informational and emotional support to patients and their family members (Milic, Puntillo, Turner, Joseph, Peters, Ryan, Anderson, 2015). Through communication during nurse-client interactions, the nurse hopes to enable the client to acknowledge the importance of and live a healthy lifestyle (Hood, 2014). Verbal Communication Nurses must be aware of their body language, eye contact and vocal tone when attempting to communicate with patients and family members. There are several types of communication...
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...1 Running head: PROFESSIONAL ROLES & VALUES PROJECT Professional Roles & Values Project Sabina S. Borgen Western Governer’s University Professional Roles & Values 2 Professional Roles & Values Project There are specific functions and benefits that both a regulatory agency and a professional organization entail. The one common objective that exists between the two is to protect the health, safety and wellbeing of the public and their healthcare needs. Through researching both entities, a Professional Nursing Mission Statement outlines the valuable characteristics of both establishments with specific roles that are entailed in each one and how they interpret the meaning of quality of care. A: Functional Differences A regulatory agency such as the Wisconsin Department of Safety and Professional Services assists with the regulation and upholding of licensure requirements for delivery of competent care within the nursing profession. Laws that are written and monitored evolve from actions within the legislative and executive branches to safeguard the public (NCSBN, 2015). Regulatory agencies also enforce the state nurse practice act along with overlooking exams that grant licenses and disciplining the license of those that engage in unsafe practice. Nurse education programs require approval from a regulatory agency and need to show that collaboration between students and the facility exist (Nursing World, 2012). A professional nursing organization...
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...Teams in the 21st Cent SOC/110 November 4, 2013 Teams in the 21st Century From the time that you are a young child you begin to experience working in teams. Teams have become an important part of the 21st Century whether it be in education, athletics, or even at the workplace. In this paper I’ll discuss my experience working in teams, the advantages of being part of a team, and how having stronger team skills could really benefit you. I worked on my first team at the age of eight when I was on my first softball team. I never really knew what being part of a team meant until I played with those girls and that is an experience I have never forgotten even today. As I got older and in high school being part of a team became more common with the DECA club, Student Council, and the Dance Team. Each of these teams are all different in their own way but they each individually taught me skills that I still use to this day. Now that I am older I have realized that not everyone has the same idea or definition of what a team exactly is. As a student at the University of Phoenix working in teams is a big part of my school assignments each week. I have had some really positive experiences but there have been other times when my experiences were not so good. The one consistent problem I seem to have is getting everyone to do their part of the assignment on time or even at all which can be very frustrating at times. When I was younger it was fun to be part of a...
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...provide greater satisfaction with the way disputes are resolved. The writer will discuss how ADR clause can be use in the learning team. The learning team is an effective tool used at the University of Phoenix to help students achieve academic success. The writer is an alumni student and has had much experience with working with students in the learning team environment. Some experiences have been quite satisfying and a few have been horrifying. The main dilemma in many of the learning teams was how to manage conflict resolution effectually amongst the members when problems could not be agreed upon. Such potential conflicts that might arise among or between team members were disagreements over the appropriate steps acquired to complete the assignment or lack of contribution and participation from individual team members. One type of alternative dispute resolution that was used in my prior learning teams was mediation which was very useful and another method is medarb which will be later discussed by the writer. The writer designed an ADR clause that can be used in any course. The clause states: Each student is to abide by the student code of conduct implemented by the University of Phoenix. Each student is expected to complete his or her own assignment is a timely manner and to participate in the success of the team achieving their objectives. The team charter and logs are guides used to carefully assist the students with what their expectations are during the course. Each student...
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...qualities and poor communication between managers and team members. For a conflict, it's important to determine whether it's a good or bad conflict because it will have both positive and negative effects on a team. Positive effects helps the team to operate better with more creativity and performance by increasing employees knowledge and skills at the same time negative effects on the management by creating negative emotions and stress, diverting attention in performing tasks and achieving goals. Conflicts can be productive and unproductive depending on how the management team resolves it. Productive conflicts are about issues, ideas and goals. This can be achieved in a co-operative manner. Whereas unproductive deals with emotions and personalities, in this conflict issue is resolved by teams dominating each other and they will not focus in solving the problems co-operatively. In an organization unproductive conflicts resolving issues depends on both teams personalities, social relations and the situation and one has to recognize their differences before they move towards resolution of a specific conflict. Four different approaches in resolving a conflict resolution • Collaboration - In a team when the members of a conflict have important concerns, the team needs to search for solutions that satisfies everyone. This will acquire co-cooperativeness and respect between each other. • Power Management - In this opposite teams may act aggressively trying to dominate, here rather...
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...has many advantages and molds or thought processes from the time we are born. Teaming with our parents, learning from our siblings, sport and academic teams, instructors and teachers, diversity brings out different people, different backgrounds, and different perspectives together, which can create a fun and interesting learning experience for the group. Collaborative learning environment encourages debate and discussion, allowing the group to collectively brainstorm and explore new ideas and possibilities. It also expands knowledge of other perspectives and allows you to have an open mind when exploring new ideas. Lastly, it creates an environment where communication and teamwork is the key. This can improve critical thinking skills, developing relationships and networks that you may not have otherwise had. * How might factors such as diversity, attitude, learning, and work styles affect collaboration? * * Factors such as diversity, attitude, learning, and work styles can affect collaboration in many ways. Depending on how each individual person in the group views and reacts to different situations it can affect the results and the goal that are trying to be reached. For example, the teams we have been placed on for this course have never met and all have similar and different values and ethics. Each group member brings something to the table that the other may not possess which can increase the success of the group. In order to do this we have to communicate...
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...The Five Dysfunctions of a Team Reading this fable was like dejavu for me. It truly made me feel like I was sitting in one of our weekly staff meetings at work. Our meetings are quiet, boring, the supervisors have a fear of failure and nothing ever seems to get accomplished. The supervisors are given assignments from management because that’s the “hot topic of the week.” And then they either do nothing with the information or they take credit for the “good” ideas. Unfortunately, this happens quite frequently and I’m hoping that there will be some way for me to change our meetings and relationships to become more of a leadership “team” instead of leadership “individuals”. When I first read the title of the book I would have never guessed the trust would be the number one cause of dysfunctions in a team. However, after reading just a couple pages it made complete sense. Trust is the foundation for real teamwork to take place. If team members cannot be learn to be vulnerable and open with each other trust will never take place. All team members have to learn to be open about their success and failures in order to operate as a high performing team. If some team members withhold information or keep it to themselves to make themselves look productive that will destroy the trust with other members of the group. If everyone can be vulnerable with each other instead of trying to guard or protect themselves they will be more productive as a group and get the...
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...together by sticky tape. We were competing against several other teams in which I believe my team was one of the most efficient out of the other four or five teams. We had forty minutes in order to complete the task so we had to use our time wisely in order to gain the highest possible marks. How can you measure its success (what is your criteria and why) I could measure the objectives success by analysing what I and the team did wrong and what we did badly as individuals or as a team. I believe I contributed on how we were going to structure this tower in order for it to be stable and match the criteria which was given i.e. - the structure had to be stable in order to gain points. At one point of the activity there was conflict between the team but me and a few other members of the group decided to be the bigger people and compromise as it would reduce conflict within the team. Advantages of Working in a Team There are many advantages of teamwork. We’ve all heard the phrase “two heads are better than one.” If you have more minds set on a specific goal, you can have access to more ideas. Looking at things from the perspective of others can increase the likelihood of quality improvement. Teams create an environment of support and push people towards performance. A team environment can boost the confidence of individuals, allowing them to do their best work. Good teams make the most of individual talents. Where one member may be weak, another might be strong and working together they...
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