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Power

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Influence is the essence of leadership. To be effective as a leader, it is necessary to influence people to carry out requests, support proposals, and implement decisions.
Power- The concept of "power" is useful for understanding how people are able to influence each other in organizations. Power involves the capacity of one party (the "agent") to influence another party (the "target").
Authority involves the rights, obligations, and duties associated with particular positions in an organization or social system. A leader with direct authority over a target person has the right to make requests consistent with this authority, and the target person has the duty to obey.
Outcomes of Influence Attempts
One useful basis for evaluating the success of an influence attempt is whether the immediate outcome is what the agent intended.
Commitment -The term commitment describes an outcome in which the target person internally agrees with a decision or request from the agent and makes a great effort to carry out the request or implement the decision effectively.
Compliance- The term compliance describes an outcome in which the target is willing to do what the agent asks but will make only a minimal effort.
Resistance- The term resistance describes an outcome in which the target person is opposed to the proposal or request, and actively tries to avoid carrying it out.
Influence Processes
The explanation for the influence of one person on another involves the motives and perceptions of the target in relation to the actions of the agent.
Instrumental Compliance- The motivation for the behavior is purely instrumental; the only reason for compliance is to gain some tangible benefit from the agent.
Internalization- The target person becomes committed to support and implement proposals by the agent because they appear to be desirable and correct in relation to the target's values, beliefs, and self-image.
Personal Identification- The target person imitates the agent’s behavior or adopts the same attitudes to please the agent and to be like the agent.

Legitimate power depends on a person’s organizational role. Some people make things happen because they have the power or authority to do so. The boss assigns projects; the coach decides who plays; the teacher assigns homeworks.
Reward power involves the potential to influence others due to one’s control over desired resources. This can include the power to give raises, bonuses, and promotions; to select people for special assignments or desirable activities; to distribute desired resources like computers, offices, parking places, or travel money. Many corporations use rewards extensively to motivate employees. At McDonald’s, for example, great status is accorded the cook who makes the fastest, highest-quality hamburgers in the country.
Coercive power, the opposite of reward power, is the potential to influence others through the administration of negative sanctions or the removal of positive events. In other words, it is the ability to control others through the fear of punishment or the loss of valued outcomes. Examples of coercive power include police giving tickets for speeding, a teacher detaining disruptive students after school, employers firing lazy workers.
Expert power is the power of knowledge. Some people can influence others through their relative expertise in particular areas. A surgeon may have influence in a hospital because others depend on her knowledge, skill, and judgment, even though she may have no formal authority over them.
Referent power refers to the potential influence one has due to the strength of the relationship between the leader and the followers. When people admire a leader and see her as a role model, we say she has referent power. For example, students may respond positively to advice or requests from teachers who are well liked and respected, while the same students might be unresponsive to less popular teachers.
Information Power
Another important source of power is control over information.
Ecological Power
Control over the physical environment, technology, and organization of the work provides an opportunity for indirect influence over other people.
Influence Tactics
Impression Management Tactics- These tactics are intended to influence people to like the agent or to have a favorable evaluation of the agent. Examples include offering unconditional help (ingratiation), and talking about one's achievements or qualifications (self-promotion).
Political Tactics- These tactics are used to influence organizational decisions or otherwise grain benefits for an individual or group. Examples include influencing the agenda for meetings to include your issues, or influencing decision makers to use criteria that will bias decisions in your favor.
Proactive Influence Tactics- These tactics have an immediate task objective, such as getting the target person to carry out a new task, change the procedures used for a current task, provide assistance on a project, or support a proposed change.
Reactive Influence Tactics- These tactics are used to resist an unwanted influence attempt or to modify the agent's request or proposal to be more acceptable to the target person.

TYPES OF INFLUENCE TACTICS
Rational persuasion occurs when an agent uses logical arguments or factual evidence to influence others. For example, as a hard worker John wanted to be promoted to vice president. To prove to his boss “Don” that he is qualified for the job, John needs to illustrate all of the time he acted like a vice president and was successful at it. John presented logical arguments as well as factual evidence to his boss and demonstrates that his request is reasonable.
Apprising: The agent explains how carrying out a request or supporting a proposal will benefit the target personally or help advance the target person's career.
Agents make inspirational appeals when they make a request or proposal designed to arouse enthusiasm or emotions in targets. An example here might be a minister’s impassioned plea to members of a congregation about the good works that could be accomplished if a proposed addition to the church were built.
Consultation occurs when agents ask targets to participate in planning an activity. An example of consultation would be if a minister established a committee of church members to help plan the layout and use of a new church addition.
Exchange: The agent offers an incentive, suggests an exchange of favors, or indicates willingness to reciprocate at a later time if the target will do what the agent requests.
Collaboration: The agent offers to provide relevant resources and assistance if the target will carry out a request or approve a proposed change. Examples include offering to show the target person how to do a requested task, offering to provide the equipment or technical assistance needed to perform a requested task, and offering to help the target person deal with a problem that would be caused by carrying out the request.
Agents use personal appeals when they ask another to do a favor out of friendship. A sentence that opens with, “Bill, we’ve known each other a long time and I’ve never asked anything of you before” represents the beginning of a personal appeal.
Ingratiation occurs when an agent attempts to get you in a good mood before making a request. A familiar example here would be a salesperson’s good-natured or flattering banter with you before you make a decision about purchasing a product.
Legitimizing tactics occur when agents make requests based on their position or authority. A principal may ask a teacher to be on the school’s curriculum committee, and the teacher may accede to the request despite reservations because it is the principal’s prerogative to appoint any teacher to that role.
Threats or persistent reminders used to influence targets are known as pressure tactics. A judge who gives a convicted prisoner a suspended sentence but tells him to consider the suspension a “sword hanging over his head” if he breaks the law again is using pressure tactics.
Coalition tactics differ from consultation in that they are used when agents seek the aid or support of others to influence the target. A example of coalition tactics occurs when several significant people in an alcoholic’s life (such as spouse, children, employer, or neighbor) agree to confront the alcoholic about his or her problem.

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