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Practicum

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PRACTICUM REPORT

on
MARSMAN DRYSDALE TRAVEL INC.
19th Floor Robinsons Summit Center 6783, Ayala Avenue Makati City

In partial fulfillment of the requirements for the course

Bachelor of Science in International Travel and Tourism Management

Lyceum of the Philippines University
College of International Tourism and Hospitality Management
Intramuros, Manila

SUBMITTED TO
Prof. Ana Marie B. Yulo

SUBMITTED BY
Mary Joyce P. Villanueva
#93-H Padrinao Street, Karuhatan Valenzuela City

SUBMITTED ON
June 2015
April 6,2015- June 2015

TABLE OF CONTENTS

I. Introduction * The Company * The Management * Organizational Chat * Travel Management Team * Mission Statement of the Company * Objectives of the Company II. Discussion of Findings/Analysis/Recommendation

I. INTRODUCTION
The Company

Marsman Drysdale Travel Inc.
Is one of the companies under the Marsman Drysdale Group and is the leading travel and tour company in the Philippines. It is Organize in 1975 in response to the government’s call to develop the emerging tourist industry back then. Marsman Drysdale Travel Inc. has since grown to be recognized in providing excellent corporate travel management services as well as handling top quality Philippine tours With headquarters within the Makati business district, the company has two operating divisions; Inbound which caters to leisure and incentive tours within the Philippines; and Outbound which caters to the corporate travel market as well as leisure and incentive travel outside the Philippines.
With over 30 years in the industry, Marsman Drysdale Travel Inc. has received numerous recognitions for its exceptional services both locally and internationally.
They have been recognized as the Best Tour Operator Philippines (1995), a Hall of Famer in the Kalakbay Awards and a recipient of the prestigious TTG (Travel Trade Gazette) Asia awards for Best Travel Agency in the Philippines (2000 and 2013).

In addition, Hogg Robinson Group (HRG), is an international corporate services provider with specialization and focus on travel, expense and data management using HRG’s technology solutions. Founded in 1845, the organization began as an insurance firm in London. By 1945, HRG established its first travel office and in 1990, corporate travel management became its core business.

Today, HRG provides a wide range of products and services through its team of more than 12,000 in over 120 locations worldwide. It has wholly owned corporate travel operation in 25 key driver markets across Europe, North America and the Asia Pacific, while extending its scope by way of business partnerships across an international network. In the Philippines, Marsman Drysdale Travel Inc. is the exclusive Philippine partner of Hogg Robinson Group (HRG) since 2006, a worldwide network of leading travel companies whose interests include wholly-owned corporate travel operations in major cities worldwide together with country partners, forming a strong presence in major countries globally.

The Management

George M. Drysdale Eduardo B. Castillo Chairman and CEO President Marsman Drysdale Group Marsman Drysdale Travel Inc.

Travel Management Team

(Standing: Left-Right)
Mr. Patrick Trinidad Director for Operations 2014
Ms. Cindy Ignacio Director of Sales and Account Management – Outbound
Ms. Bambi Casenas Foreign Tours
Ms. Carmencita Alano VP for Administration & Corporate Services
Ms. Eleanor Ng Director of Tourism Services – Inbound
Ms. Joy Bagtong Credits & Collection
Ms. Jessica Tuazon Manager of Human Resource
Ms. Cecile Villejo Outbound Operations

(Seated: Left-Right)

Mr. Michael Kipping Sales Manager 2014
Ms. Pearl Calonzo Management Information System

Mission Statement

They say that, “We are a leading Travel management company that provides cost-effective products and high quality services to major institutional, multinational corporate travel and leisure markets.”
“Our products and services include a wide range of corporate travel consulting, customized travel & tours program and relevant technological solutions. We recognized that our enduring future is in harnessing the collective strength of our operating units in order to achieve increasing levels of growth while maintaining the highest professional and ethical standards in all operations”
And they promised that they will assure and will value the support and cooperation of their global partners, principals and suppliers, and will acknowledge their responsibility to the stakeholders and the beneficence of a Supreme Being.

Their Objective

To provide professional and comprehensive travel services to over 100 prestigious multinational, local, and institutional accounts. Their services include travel management, itinerary planning, computerize reservations and automated ticketing for international and domestic travel, quality assurance, travel documentation, ancillary travel-related services and management information reports. We offer service enhancements such as after-office hour emergency hotline, worldwide assistance through their global network, airport assistance, private car transfers, hotel, car, rail reservations and business contingency planning and services. They provide dedicated in-plant travel personnel when required by the corporate account. Marsman Drysdale Travel Inc. makes available technology products, applications, tools and services that cater to the growing demands of its customers.

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