U03a1 Worksheet

Name:

1. When an employee wants to resign or transfer, you can try to persuade them to change their mind but you can’t refuse to accept their resignation or transfer. He should act carefully though if the employee has handed in their notice in controversial circumstances, eg after an argument.

Henry the first thing you need to do is find out why. If the transfer is unexpected, find out why they want to transfer. Is there anything you can do to make them change their mind? Sometimes employees may request this because they fall out with someone, eg their manager.

2. Henry needs to know communication competency is the ability for someone who is communicating with another to reach their goals through interactive and appropriate interaction. Primarily it is a skill level that HR and those responsible for managing others must attain and possess. Having communication In order to achieve competency in communication, the communicator must meet six criteria: flexibility, involvement, management, empathy, effectiveness and appropriateness.

Flexibility requires the communicator to be able to adapt to situations, so that it changes the behaviors of others in order to meet goals. Adaptability or flexibility may require the person who is communicating with others to be sensitive to both the goals itself and the people responsible for achieving the goals. For example, a supervisor may motivate workers by acknowledging the long hours the employees have had to put in, but at the same time make sure the job is being done.

Involvement in the conversation is another skill required to achieve communication competency. This requires the communicator to directly interact with the other party. Interaction includes listening to the needs and concerns of others. It also requires the communicator to be aware of how other people