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Principls of Marketing

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Submitted By laichcial
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INTRODUCTION

1 Background

Mobile phones are handheld communication device and voice communications was the only standard function. Few could afford it back then; the mobile phone itself was large, bulky and heavy making it difficult for users to carry it around. This would ensure that the mobile phone would not be a very appealing product to both marketers and customers.

To make the mobile phone more appealing to the customer, the current breed of mobile phone is smaller and lighter but yet it offers additional services at much cheaper price, and accessories such as SMS for text messaging, email, packet switching for access to the Internet, gaming, Bluetooth, infrared, camera with video recorder and MMS for sending and receiving photos and video, MP3 player, radio and GPS (Wikipedia 2001a). Due to globalisation and the introduction of new state of the art technology, newer and newer mobile phone is being produced everyday making competition among providers stiff. This in turn would result in the reduction of prices of mobile phone and thus will be beneficial for us as customers.

The company chosen for this case study is Nokia Corporations through its local marketing agent, Eritel Telecommunication Trading Company (hereinafter called as Eritel). Nokia Corporations is a Finnish multinational corporation. It is engaged in the manufacturing of mobile devices and in converging Internet and communications industries. It is currently the largest manufacturer of mobile telephone and is listed as the fifth most valuable brand in the world. (Wikipedia, 2001b)

According to Nokia (2002), the company has a Vision where everyone in the world can be connected.

1.2 Objectives

The purpose of this report is to uncover my customer marketing experience

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