...Problem Solution: Riordan Manufacturing Riordan Manufacturing (Riordan) is a global plastics company owned by a Fortune 1000 enterprise, Riordan Industries. It produces plastic beverage containers in Albany, Georgia, custom plastic parts in Pontiac, Michigan and plastic fan parts in Hangzhou, China. Riordan's Research and Development is conducted in San Jose, California, corporate headquarters. Declining sales and profits has forced Riordan to change its sales processes and adopt a customer-relationship management system (CRM). A team approach was implemented with the expectation that sales will improve. Each sales team consists of a sales person, product engineer, and customer service representative (Apollo Group, Inc., 2004). Riordan's managers have noticed that there is a decline in morale and work ethic. An annual employee survey indicated that employees are dissatisfied with the current reward system as well as benefits and overall satisfaction. The company is concerned that dissatisfied employees will find employment elsewhere. Riordan's President does not feel comfortable with changing the compensation system and the company has allocated $50,000 to hire an independent human resource (HR) consultant to analysis the issues in the employee survey. The HR consultant presented a proposal to redesign Riordan Manufacturing’s compensation and reward system which suggested a salary survey of the company's positions be conducted to determine current market positioning and...
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...Riordan Problem Solution Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING Problem Solution: Riordan Manufacturing University of Phoenix Problem Solution: Riordan Manufacturing The objective of this paper is to exhibit an organized approach using the 9-step Problem-Solving Approach to provide Riordan Manufacturing with legitimate solutions to challenges presented. In addition, the paper identifies opportunities and issues, defines the problem, and develops a set of alternative solutions. In conclusion, the paper recommends the paramount alternatives to implement in order for Riordan Manufacturing to be the global industry leader in plastics production. Situation Analysis Issue and Opportunity Identification Several challenges Riordan Manufacturing must be overcome in order to accomplish the company's organizational goals. One challenge is overcoming employee job dissatisfaction, which declined as part of Riordan's restructuring process. Another challenge is increasing employee retention, which declined due to less than optimal working conditions and minimal personal opportunities to develop and advance. Finally, Riordan Manufacturing needs to overhaul the current flawed reward system into an effective rewards system that aligns the organization's strategy with compensation and incentive packages. Moreover is employee development and training. Riordan has done a small amount of promoting or developing their employees in past years and a key strategic advantage...
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...Gap Analysis: Riordan Manufacturing Riordan Manufacturing is faced with some issues, challenges and opportunities to increase their sales and profitability, improve employee satisfaction, and improve their customer relationships in an effort to help them remain competitive in the marketplace. In this research an analysis will be conducted to evaluate the situations that face Riordan Manufacturing. This analysis will identify the issues and opportunities, explore the stakeholders’ perspectives, and review the problem and the end state goals. Once the analysis is complete the leadership team at Riordan Manufacturing will be able to put together a problem solution to begin to tackle the issues faced by the company. Situation Analysis Issue and Opportunity Identification “Riordan Manufacturing is a global plastics producer employing 550 people with a projected annual earnings of 46 $million” (University of Phoenix. n.d., p 1). The company is owned by Riordan Industries a Fortune 1000 enterprise with revenues over $1 billion (University of Phoenix. n.d., p 1). Over the past two years Riordan Manufacturing has experienced declining sales and uneven profits (University of Phoenix. n.d.). This change forced Riordan Manufacturing to make some strategic changes in the way they manufacture and market products and its sales processes. The strategic changes prompted Riordan Manufacturing to adopt a customer-relationship management system (CRM) which allowed customers to be serviced...
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...Problem Solution: Riordan Manufacturing Riordan Manufacturing is a successful organization looking to improve overall performance and position the company for future growth. The organization was initially founded in 1991 and has seen significant growth since its inception. Today Riordan Manufacturing is a global competitor in the plastics market with over 550 employees. Projected earnings exceed $46 million with a heavy focus in plastic beverage bottles, custom plastic parts, and plastic fan parts. The following review will analyze various issues impacting the organizations operations. Identified issues will be used to determine business opportunities while connecting improvements to key human resource management concepts. Key stakeholders in the organization will be identified along with the establishment of strategic end-state goals that will help guide improvements at Riordan Manufacturing. Major gaps in Riordan Manufacturing’s process will be analyzed using a standard gap analysis approach with accompanied alternative solutions that have a long-term focus. An optimal solution will be identified along with an implementation plan with meaningful end-state goals that support the vision of the organization. Situation Analysis Issue and Opportunity Identification Riordan Manufacturing has developed various processes and procedures to manage the business. The organization maintains a heavy focus on research and development with a strong sales force to help distribute the...
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...Dr. Joseph Hamel University of Phoenix June 13, 2011 Abstract Insert Abstract Text Here. Business Research Methods I Introduction Riordan Manufacturing is an industry leading plastic manufacture with facilities located in both North America and China. Riordan has struggled to meet their effectiveness standards for multiple categories and they are looking to implement one of three quality improvement methods to improve process efficiency. If Riordan is to maintain an industry leader, changes must occur in processes across the board in relation to accuracy, availability, quality, timeliness, and cost. However, the first effectiveness measure to be looked at should be the receiving of raw materials from suppliers since every other process thereafter deals with inventory. In addition, the formulation of a solution involves certain steps be taken. Firstly, a process-driven research question should be formulated defining the initial problem. Secondly, a methodology such as Six Sigma, ISO, or Baldridge must be chosen to improve the process. Thirdly, a research design should be created to define any and all variables involved in the solution, and fourthly a sample design should be identified for the collection of data. Process & Methodology In any process improvement method, the first step is to define the problem by asking a process-driven research question. Riordan’s process-driven question is, how does the receipt of material shipment timeliness affect...
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...Riordan Manufacturing Business System Proposal Paul Belanger, Aaron Ledger, Dacia Faulk, Ian Westerfield, Jennifer Gallaway University of Phoenix Introduction Being the industry leader in polymer materials and per our mission statement, Riordan Manufacturing must remain in step with industry trends. In order to effectively attain this objective, we must acclimatize, embrace, and take advantage of new and innovative technologies. In addition to identifying existing systems employed within the company that are in need of upgrades, the remainder of this paper will also address new systems as well as sub-systems needed and present a brief summary of why these systems would be advantageous to the future of Riordan Manufacturing. Finance and Accounting Overview Riordan manufacturing employs nine basic finance and accounting subsystems globally and three additional subsystems at the San Jose, California corporate headquarters. The atmosphere of interoperability between each of Riordan’s offices (California, Georgia, Michigan, and China) is at best hostile. At present, each operating entity has its own finance and accounting system resulting in a number of inefficiencies due to company-wide systems incompatibility, a lot of which stems from the Michigan and Georgia acquisition. To better establish potential interoperability between existing subsystems, it is first necessary to define the current subsystems of each Riordan office, existing software solutions, and how these...
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...Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING Problem Solution: Riordan Manufacturing University of Phoenix Problem Solution: Riordan Manufacturing The objective of this paper is to exhibit an organized approach using the 9-step Problem-Solving Approach to provide Riordan Manufacturing with legitimate solutions to challenges presented. In addition, the paper identifies opportunities and issues, defines the problem, and develops a set of alternative solutions. In conclusion, the paper recommends the paramount alternatives to implement in order for Riordan Manufacturing to be the global industry leader in plastics production. Situation Analysis Issue and Opportunity Identification Several challenges Riordan Manufacturing must be overcome in order to accomplish the company's organizational goals. One challenge is overcoming employee job dissatisfaction, which declined as part of Riordan's restructuring process. Another challenge is increasing employee retention, which declined due to less than optimal working conditions and minimal personal opportunities to develop and advance. Finally, Riordan Manufacturing needs to overhaul the current flawed reward system into an effective rewards system that aligns the organization's strategy with compensation and incentive packages. Moreover is employee development and training. Riordan has done a small amount of promoting or developing their employees in past years and a key strategic advantage for organizations...
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...Riordan Manufacturing-Business Systems Review Student Name BSA/310 Riordan Manufacturing-Business Systems Review Mission Riordan Manufacturing is the industry leader in the field of plastic injection molding. Innovative plastic designs are Riordan's specialty used in the manufacture of medical stents, heart valves, fans, plastic bottles, and other custom parts. One of the fastest growing organizations in its field, Riordan Manufacturing is a for profit organization with annual earnings of up to $46 million. Full potential of growth and profit generation for Riordan Manufacturing is not being achieved. The focus for the company's future and their mission statement is "achieving and maintaining reasonable profitability to assure that the financial and human capital is available for sustained growth. By assuring that our employees are well informed and properly supported, we will provide a climate focused on the long term viability of our company. And we will strive to be a solution provider for our customers and not be a part of our customer's challenges." There is room for improvement in all successful companies, including Riordan Manufacturing. To reach its full potential of generating profit, and to grow as an organization, there is a need for improvements to all business systems in all departments. Description Finance and Accounting All financial transactions for the company are the responsibility of the Financial and Accounting Department of Riordan Manufacturing...
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...Introduction There currently is not a comprehensive view of the existing and needed business systems of Riordan manufacturing (Smith Services Consulting Inc., 2011). The management of Riordan Manufacturing has submitted Service Request SR-rm-012 – Business Systems to have Smith Consulting create a summary of the business systems needed for effective management. Technical Team Bravo will begin with an overview of the current systems that exist in the areas of Finance and Accounting, Payroll and Human Resources, Information Technology, and Sales and Marketing. For each area covered, Technical Team Bravo will describe the business systems and subsystems used, identify who uses them, identify interrelations between business systems and subsystems, and include any noted disparities. Technical Team Bravo will conclude with a summary of suggestions for a systems plan to improve management (Smith Services Consulting Inc., 2011). Accounting Systems Riordan Manufacturing currently has six Enterprise Resource Planning (ERP) and Manufacturing Resource Planning (MRP) systems throughout four locations. These servers are accessed at the local level by 16 clients (PC’s.) The current challenge to management is the disparate systems and inconsistencies with respect to reporting capabilities and collaboration. Management needs to consolidate these systems into one Cloud-Based ERP/MRP solution that can handle real-time inventory management controls, and comprehensive, robust reporting tools. ...
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...Riordan Manufacturing Service Request SR-RM-012 Learning Team B Tony Jones Michael Jackksen George Thomas University of Phoenix Online CMGT578-IT Strategic Planning September 2, 2013 Company Overview Riordan Manufacturing is a global plastics manufacture with around 550 employees, Riordan annual earnings is project to be 46 million. Riordan Manufacturing is owned by Riordan Industries, a fortune 1000 company based in San Jose California with more than 1 billion in revenues. Dr. Riordan a chemistry professor founded the company in 1991 and it has grown to a global organization with locations in Michigan, Georgia, and China. In 1992 the company got its name after Dr. Riordan obtained venture capital and purchased a fan manufacturing plant in Pontiac, Michigan. Mission Statement Riordan Manufacturing mission is to be the leader in using polymer materials to provide solutions to their customer challenges and to be the leader in identifying trends. Riordan customer focus is to build long-term relationships through maintaining quality controls, innovative solutions, a responsive business attitude, and reasonable in price. The company committee to maintaining an innovative and team orientated work environment providing a climate focused on the long term growth of the company. Service Request Riordan Manufacturing placed a service request for all locations to review existing business systems. All areas within the organization are...
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...Riordan Manufacturing Business Systems Adam Estes Dhara Trivedi Joy Jeffries Shawn Parent Sonya De La Paz July 11, 2011 Introduction Riordan Manufacturing, Inc. is a company that specializes in plastic injection modeling. Their products range from plastic bottles all the way to plastic medical supplies, like heart valves and stents. They are completely owned by Riordan Industries. They began as an R&D (research and development) company called Riordan Plastics, Inc. in 1991, but developed into a manufacturing company when the founder, Dr. Riordan, purchased a fan manufacturing plant located in Missouri in 1992. The name was then changed to Riordan Manufacturing, Inc. After producing quality fans for a year, he expanded the product lineup to include plastic beverage containers after investing in another plant located in Georgia. In 2000, the company expanded to China, where fans were going to be produced from there on out. The plant in Missouri became the place of custom plastic parts production. Their mission statement is a combination of their focus, customer relationships, employees, and what they expect to achieve in the future. Well thought out, they are concerned with maintaining good customer relations by providing clients with top quality products and being the solution, not the problem. In order to give their clients the best in customer service, they have to make sure that their employees are well informed and trained to the standards that the company...
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...International Supply Changes As Riordan Manufacturing proceeds with their new line of perfume bottles, they realize that their production facility in Albany, Georgia, is at capacity. With a new line of plastic bottles to manufacture, Riordan has purchased a plastic molding facility in Hermosillo, Mexico. In addition, Riordan has learned that customers want them to ship perfume bottles to Howard Beach, New York as well as Vancouver, Canada. These changes will force Riordan to make changes to their supply chain to ensure they can continue to service their customer at a high level. Solution(s) to the changes and/or problems The new plastic molding plant in Hermosillo, Mexico will present Riordan Manufacturing with a new set of problems and changes to contend with. A new manufacturing facility in Mexico and an additional delivery point in New York will force Riordan to expand their supply chain operations to include the two new locations. Challenges Riordan may face include increased lead times to get raw materials to the new manufacturing plant in Mexico, and increased lead time to get the perfume bottles to the Vancouver and New York locations. Riordan may also experience increases in freight costs for customers, and the potential for quality issues with the new manufacturing plant. To combat these potential issues, Riordan Manufacturing must research and implement solutions. One solution to consider is researching how the plastic manufacturing plant in Mexico is accustomed to...
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...Introduction In the competitive world of manufacturing, supply and demand, one company is standing out and making its presence known, Riordan Manufacturing Incorporated. This company is at a key point on whether to continue to expand further in the global market or continue current operations in the status quo and risk being out competed by rival companies. The following is an explanation will show that the company is in need to expand to further markets but why it has the management strategy and tools to expand. Common Competitive Advantages Riordan Manufacturing Company is the most popular plastics manufacturer not only in the United States but in the global market. The company strives to be the best company in the world. The company is owned by Riordan industries, a fortune 100 enterprise that focuses on proving solutions to their customer’s challenges. Riordan manufacturing company operates similar to companies like McDonald’s, the leader of the fast food chain and other leading companies because they all focus on change. They will strive to be a solution provider for their customers and not be part of the problem. The competitive strategies are they focus on the long term relationships with its customers to ensure them quality products, innovative solutions, and for the products to be sold at reasonable pricing. Riordan Manufacturing will have to continue to focus on its customers and their needs, come up with different strategies to focus on the competitive industry...
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...Abstract Riordan Manufacturing is located in Georgia, Michigan and California with an additional site in the People’s Republic of China. Each location manages his or her individual Finance & Accounting Systems. All sites provide their information which is consolidated at Corporate Headquarters in San Jose, California. Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of $46 million. There will always be areas of improvement when a company this size continues to expand. The company currently would like to build a stronger relationship with its customers. In order to succeed, the companies marketing efforts need to be expanded to a wider customer base. Riordan Manufacturing also needs update and control their inventory and manufacturing processes. Aligning all sites to use the same databases and network application systems to share data would be a good business improvement as well. Strategic Plan Development Summarize the Mission and Vision Statement, and Identify the Strategic Objectives The nature of a business is often expressed in terms of the Mission and Vision statements which indicate the purpose and goals of the business. Mission Statements and Vision Statements can be thought of as the foundation or the building blocks of the business. It tells the consumer what kind of business they are in and what it is all about. Riordan Manufacturing has a strong mission statement that helps convey the importance...
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...Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING Problem Solution: Riordan Manufacturing Khwaja Shaik University of Phoenix Problem Solution: Riordan Manufacturing Riordan Manufacturing is a global plastics producer employing 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. Production is divided among three plants: plastic beverage containers in Albany, Georgia; custom plastic parts in Pontiac, Michigan; and plastic fan parts in Hangzhou, China. Research and Development is conducted at corporate headquarters in San Jose, California. Riordan's major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers. This research paper will discuss the issues being faced by Riordan Manufacturing and provides solution based on various motivation, rewards and performance concepts Situation Analysis Issue and Opportunity Identification – Total reward system The current reward system is barely based on performance, instead recognizing cost-of-living increases, seniority and position. Faced with declining morale and work ethic, Riordan managers have been pressuring the CEO to "do something" about the rewards system. Riordan’s employees comprise three major demographic groups. Baby boomers make up the bulk of the managerial and about...
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