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HOW TO HANDLE BUSY SEASON AT THE HOTEL
FRANKLYN DOSS
ITT TECHNICAL INSTITUTE

HOW TO HANDLE BUSY SEASON AT THE HOTEL
I have decided that the problem is that I am short housekeepers at the hotel to be able to handle the work load based off their current schedules. I have contacted the owner of the hotel to figure out some solutions to the problem, he stated to me that I cannot hire any more personnel, however I can change the schedule and I can give the housekeepers overtime to be able to cover the work load.
The first solution to the problem would be for me to extend the work day for the housekeepers on the days they work, or I can bring all house keepers in every day rotating there days off to every other week.
The solution I decided on was to bring all the house keepers in on a daily basis rotating there days off to every other week, this will require the owner to pay overtime for their required hours to cover the workload.
Some things that could cause my plan to not work would be that housekeepers could not show up for work or arrive late to work causing the problem to continue. In addition they could also get tired of the current schedule and quit all together.
I have evaluated the problem after putting my solution into motion, all housekeepers are enjoying the extra hours and the hotel has had over 90% up time with clean rooms, in addition the owner is also pleased with the new schedule as well.

References
Institute, ITT T. Strategies: Strategies for Creative Problem Solving, Second Edition
By: H. Scott Fogler and Steven L. LeBlanc
Copyright 2008 Pearson Education

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