Premium Essay

Process Analyst Case Study

Submitted By
Words 313
Pages 2
Thank you for your consideration for the position of Process Analyst. I admire HCSC’s commitment to community service and diversity and commend you for the recent awards you have won in these areas. When I saw there was an opening for this position, I knew that my unique skill set, garnered through work experience and education, and my personal commitment to the same values embraced by this company would make me a perfect fit. Along with the completion of my Bachelor of Science degree in Economics, I intend to finish my Lean Six Sigma Green Belt Certification within the next few months. I would love to bring my experience and skills to this position and help HSCS achieve its goal for a new structure in healthcare.

Some of the expertise and experiences that I can bring to the role of Process Analyst include:

• Supervising a staff of 10+ employees in a high volume environment
• Resolving conflicts and retaining customer loyalty through addressing customer concerns with dignity and sensitivity

Similar Documents

Premium Essay

Cis 510 Wk 3 Case Study 1 Establishing a Formal Systems

...CIS 510 WK 3 CASE STUDY 1 ESTABLISHING A FORMAL SYSTEMS To purchase this visit here: http://www.activitymode.com/product/cis-510-wk-3-case-study-1-establishing-a-formal-systems/ Contact us at: SUPPORT@ACTIVITYMODE.COM CIS 510 WK 3 CASE STUDY 1 ESTABLISHING A FORMAL SYSTEMS CIS 510 WK 3 Case Study 1 - Establishing a Formal Systems Development Process Brian and Carrie are systems analysts with many years of systems development experience at a large firm. Jane has recently been hired as the company’s first-ever process manager. She has been reviewing the company’s past practices of systems development with the intent of trying to establish a formal systems development process for the company. Brian has been a long-time proponent of the waterfall approach to systems development. Carrie has been a big proponent of the iterative/incremental development approach. Both are known to be very opinionated on the tools and techniques that should be used for systems development projects and both are lobbying Jane very hard to adopt their preferred techniques. Write a two to three (2-3) page paper in which you: 1. Describe how Jane should deal with the two (2) system analysts from a technical and human resource perspective. 2. Explain the factors that Jane should consider in establishing a process management solution. 3. Assuming you have two (2) promising tools and techniques, suggest three (3) or more ways you can foster a team environment when one analyst does not get his...

Words: 567 - Pages: 3

Free Essay

Ase Analysis Research – Striving for Best Academic Practice

...Chen ZhiQing | Student ID No.: | 22012511 | Unit Code & Name: | MNG91002 | Campus: | MDIS | Tutor’s Name: | Frankie-Lim | Assignment No: | 1 | Assignment Title: | Case Analysis Research – Striving for Best Academic Practice | Word Count: | 1193 | Due Date: | 21 Apr 2014 | Date submitted: | 20 Apr 2014 | Declaration: I declare that this assignment is my own original work and has not been submitted for assessment elsewhere. I acknowledge and irrevocably agree that the assessor of this assignment may, for the purpose of assessing this assignment: * Reproduce this assignment and provide a copy to another member of faculty for review and comment, including whether the work is an original work; and/or * Provide a copy of this assignment to a plagiarism checking service for review so that it may determine whether the assignment is an original work. The checking service may retain a copy of the assignment on its database for the purpose of future plagiarism checking. I have read and understand the Rules relating to Awards (Rule 3.17) as contained in the University Handbook. I understand the penalties that apply for plagiarism and agree to be bound by these rules. CHEN ZHIQING 20 Apr 2014 Signature (please type) Date Tutor's comments: Paper Title: Case Analysis Research –...

Words: 1822 - Pages: 8

Premium Essay

Business Analysis

...We deliver a range of professional development tools for practitioners and employees. A leading IT qualification body, we offer a range of widely recognised qualifications. Further Information BCS The Chartered Institute for IT, First Floor, Block D, North Star House, North Star Avenue, Swindon, SN2 1FA, United Kingdom. T +44 (0) 1793 417 424 F +44 (0) 1793 417 444 www.bcs.org/contact Second Edition BUSINESS ANALYSIS EDITED BY Debra Paul, Donald Yeates and James Cadle © 2010 British Informatics Society Limited All rights reserved. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted by the Copyright Designs and Patents Act 1988, no part of this publication may be reproduced, stored or transmitted in any form or by any means, except with the prior permission in writing of the publisher, or in the case of reprographic reproduction, in accordance with the terms of the licences issued by the Copyright Licensing Agency. Enquiries for permission to reproduce material outside those terms should be directed to the publisher. All trade marks, registered names etc. acknowledged in...

Words: 16497 - Pages: 66

Premium Essay

System Development Life Cycle

...by analyst and developer to create the system for software. SDLC is a conceptual model used in project management that describes the stages involved in information system development project from a preliminary study through maintenance of the complete application. SDLC follows six steps-: 1 Preliminary study 2 Determination of system requirement 3 System design 4 Software development 5 System testing 6 Implementation & Maintenance 1 Preliminary study -: Preliminary investigation is the first step in the system development life cycle. The preliminary investigation is a way of handling the user’s request to change, improve or enhance an existing system. The objective is to determine, whether the request is valid and feasible before any recommendation is made to do nothing, improve or modify the existing system, or build altogether a new one. Preliminary study divided into following 3 categories – A. Request Analysis B. Feasibility study C. Request Approval Request Analysis:- In this category, the users need is clearlyIdentify. Analyst identifies that what are the requirements of the user. Feasibility study:- The aim of the feasibility study is to access alternative systems and to propose the most feasible and desirable system for development. Thus, feasibility study provides an overview of the problem and acts as an important checkpoint that should be completed before committing more resources. After identifying the users need, following feasibility studies are...

Words: 3076 - Pages: 13

Free Essay

Introduction to Business Systems Analysis Student Study Guide

...Systems Analysis Student Study Guide Section Two Analysis Section Overview 1. List of Objectives • Conducting a system investigation The purpose of the system investigation is to understand the existing system and, based on that understanding, prepare the requirements for the system. Generally the systems analyst will begin by gathering data, and then analyzing collected data. There is no standard procedure for gathering data because each system is unique. But there are certain techniques that are commonly used: written materials, interviews, questionnaires, observation, and measuring. • Determining systems requirements This is the beginning sub-phase of analysis. Techniques used in requirements determination have evolved over time to be more structured and, as we will see in this section, current methods increasingly rely on the computer for support. We will first study the more traditional requirements determination methods and progress to more current methods for collecting system requirements. • Traditional and Modern methods for determining system requirements Traditional requirements determination methods include interviewing, using questionnaires, observing users in their work environment, and collecting procedures and other written documents. Modern requirements determination methods are led by the Joint Application Design (JAD) technique. Other new methods are based upon group support systems, computer-aided systems engineering (CASE) tools and prototyping...

Words: 4098 - Pages: 17

Premium Essay

System Analysis

...called information systems development or application development. Most computer-based information systems are conceived, designed, and implemented using some form of systematic development process. In this process, end users and information specialists design information systems based on an analysis of the information requirements of an organization. Thus, a major part of this process is known as systems analysis and design. When the systems approach is applied to the development of information system solutions, a multistep process or cycle emerges. This is frequently called the information systems development cycle, also known as the systems development life cycle (SDLC). Steps involved and products produced in the traditional information systems development cycle: 1. Systems investigation - Product: Feasibility Study 2. Systems analysis - Product: Functional Requirements 3. Systems design - Product: Systems Specifications 4. Systems implementation - Product: Operational System 5. Systems maintenance - Product: Improved System 1. All the activities involved are highly related and interdependent. 2. Several developmental activities can occur at the same time. 3. Different parts of a development project can be at different stages of the development cycle. 4. Analysts may recycle back at any time to repeat previous activities in order to modify and improve a system being developed. 5. Developments such as computer-aided systems and end user development are...

Words: 2490 - Pages: 10

Free Essay

Ibfm

...Analyst information intermediation – private and public information –and the central role of knowledge and social forces in economic processes in the ‘market for information’. John Holland, University of Glasgow, Jo Danbolt, University of Edinburgh, Lei Chen, University of Keele. John Holland, University of Glasgow, The Adam Smith Business School, University of Glasgow, Main Building, Glasgow, G12 8QQ, Scotland Abstract: This paper develops a model of the information intermediation role of analysts in the ‘market for information’ (MFI). It illustrates how the same type of ‘soft’ intangibles information changes as it progresses through analyst information intermediation processes. The latter concern: company disclosure; analyst acquisition and analysis of company information; analyst reporting processes; and market impacts. The common information concerns ‘soft’ or qualitative information about the company intellectual capital (IC) or intangibles in the company business model. Banks and bank analysts are used as examples. Knowledge, social and economic factors in the wider ‘market for information’ (MFI) are shown to be major influences on ‘soft information’ and how it changes in analyst information intermediation processes. Negative knowledge and social factors play a role in weakening and eventually destabilising economic processes in analyst and the MFI. They were important factors in creating knowledge and information problems in analysts and the MFI, both ongoing...

Words: 28563 - Pages: 115

Premium Essay

Work Related Project Analysis

...Work Related Project Analysis Part I Work-Related Project Analysis Part I Great Plains Regional Medical Center in North Platte, Nebraska during the time of this case study had 116 beds, offered a full service health system; provided care services for over 25 specialties, a referral center for eight critical care hospitals. Great Plains Regional Medical Center’s emergency department medical records was a paper system. They invested in an emergency department (ED) specific technology. This technology was needed to improve care management and continuity, clinician collaboration, and physician alignment (Anderson, 2011). This essay will overview the business system at the departmental level for Great Plains Regional Medical Center. Additionally, an overview of information gathering technique used and design method used. Finally, the impact of the project in terms of success will be discussed. Information Gathering Techniques Used Information gathering by analysts can involve watching people who will be using the system or interviewing people who will be using the system. Information can also be gathered by reviewing documents; either from planning, policies, or existing systems (Satzinger, Jackson, & Burd, 2009). Information gathering technique for this study was not specifically revealed. However, there was pertinent information gathered and noted. When patients transferred from the ED department to the inpatient unit, tertiary facility, or sent home...

Words: 1085 - Pages: 5

Premium Essay

Guide to Landing Buy-Side Jobs

...sourced from various MBA students at NYU Stern that successfully navigated the buy-side job search process. It is generally geared towards those that are career switchers, not coming from former buy-side roles before the MBA. Though keep in mind that successful candidates typically have a background in some type of financial-related field, albeit not direct equity investing experience. Landing a buy-side job is extremely difficult. This is pretty much common knowledge among MBA candidates, but let’s walk through the reasons why. First, the job is very appealing to those interested in finance – it’s challenging, fulfilling, intellectually stimulating, and potentially very rewarding. You generally don’t have to work quite as many hours as investment bankers or even management consultants, but have the potential to earn more. This results in many, smart and talented candidates looking for buy-side roles, leading to a high supply of labor. On the demand side, investment management is a scalable business, where hiring needs are not directly proportional to assets under management. For example, in order to manage $100 million in stocks, a fund might start out with a PM and two analysts. When the fund hits $300 million, they might add one analyst, and perhaps one more when the fund reaches $500-$700 million. In this example, while AUM went up by five to seven times, the fund’s analyst staff increased by just two times. As a result of these factors affecting both supply/demand, the...

Words: 2902 - Pages: 12

Premium Essay

Reesume

...ADITYA KUMAR DASH BTM 2nd Stage Bangalore, Karnataka India – 560076 adi.k.dash@gmail.com +91‐9620936796 Summary of Skills Business Analyst with People Management Skills, Customer Relationship Management and expertise in Software project development and management in Agile methodology • Over 5 years of experience in gathering requirements for software application development projects • Eliciting requirements using interviews, document analysis, requirements workshops, site visits, product related descriptions, use cases, scenarios, business analysis, and task & workflow analysis. • Delivering IT Solutions involving requirement analysis and management, project scope definition, implementation and testing of applications built for Windows, Mobile devices and Web in internet/intranet infrastructure • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user needs from the required system • Proficient in documenting business requirements in Agile methodology, creating Functional specifications, User Interface design, Use Case Modeling, Process flows and reviewing Test Case document • Expertise in Software Development Lifecycle (SDLC) management and Business to Business (B2B) integration concepts • Proficient at Scrum model & processes and Agile methodologies...

Words: 2061 - Pages: 9

Premium Essay

Yolo

...Systems analysis is a process that has many ways of being fulfilled depending on the company but the key purpose is the same and it should always be structured and organised. | | The systems analyst has a couple of main drivers which keep them going, the biggest of these is the desire to make profit(Of course this is a business and so it will likely always be top priority to make money).Another thing that drives the business is the need for growth, this can be linked with profit also as when a company grows they will get more custom, which then results in more money coming into the business.To do this the systems analyst must interact with the business to find out exactly how their current system works through acts such as interviewing workers that are using the current system and presenting them with questionnaires to fill in or shadowing the employees over a period of time, there are many ways in which a systems analyst can gather the information needed. Once they know how the current system works they can get information from workers on what they need/would like the system to do that it either does not do currently or does not do very well. They can then communicate with those higher up in the business and suggest solutions for their system based on their findings.They also can explain what it is possible for them to do as if those in the business are not technically minded they may have ideas that are impossible to implement and so the systems analyst would look at the feasibility...

Words: 1692 - Pages: 7

Premium Essay

Research Process and Terminology

...Research Process and Terminology Paper 334 CJA June 13, 2011 Research Process and Terminology Terminology in any profession is key to understanding what is being done and why. Many professions have their own way or methods of research. Not knowing the proper terminology can affect one’s job. One’s that know the terminology and methods have a wide range throughout their job when evaluating and analyzing research. Research is the process of collecting and analyzing information, and includes any gathering of data, information, and facts for the advancement of knowledge. Once the professional has become familiar with the terminology used in the research process, the professional will be able to provide technical reports, academic concepts, and provide the discoveries of his or her research. When does research process begin? It begins with problem formulation. Problem formulation is to review, selection, and specification of the area to be investigated. Researchers organize research by formulating and defining a research problem, which is the main issue of the research in most cases. Before attempting to solve a problem, researchers must first define the problem as in any problem. The more difficult it is to define the problem, the harder he or she has to try. Once the problem formulation is complete, researchers can stay focused on the research process. Second is research design. Research designs are the type of experimental or non-experimental...

Words: 819 - Pages: 4

Premium Essay

Case Study Mscc

...purchasing new software and the users and IT personnel were not contacted on what the new system should do or what features are wanted. Introduction This assignment is a case study that shows the failures of a business while integrating over to a new software system. The MSCC displayed many areas of poor judgment on technology and software in the business. They were running on old system and software into the 21st century. The time to upgrade to more current systems had long past. Problems will arise when management and support staff are not on the same page when it comes to technology decisions. Improperly trained IT staff and office politics slowed the integration process to a standstill once the new system was approved. Improper steps were also taken by IT staff as no plans were laid out to what steps to take during the process. We will look at each key player and the roles they had in the case. We will also look at what steps we would need to take if we were in Leon Lassiter’s place. Questions 1. Who are the key players in the case and what are their respective roles? 1.1 Leon Lassiter – Lassiter was brought on work at MSCC during a time where they were struggling to keep the budget balanced and produce revenue. It pioneered the push sales and marketing push and revamped the sales process to allow them to achieve sales and replenish the funds in the reserve. Even though he was not placed in charge, he to the initiative to implement a new software system that would...

Words: 1469 - Pages: 6

Free Essay

Riordan Manufacturing Hris Analysis

...Phoenix BSA/375 July 15, 2010 Riordan Manufacturing HRIS Analysis The ability to analyze and study the needs of an organization is an essential skill for a systems analyst. A systems analyst uses the concept of analysis and design to maintain and improve their information systems. The main goal of systems analysis and design is to improve organizational systems, typically through applying software that can help employees accomplish key business tasks more easily and efficiently (citation). The first steps that need to be taken in systems improvement are research and analyzing the scope and feasibility of a new project. Systems Analysis Approach The information-gathering technique and design method proposed for this project is the Rapid Application Development method, acronym RAD. The RAD methodology is a process in which research of user requirements is compiled before producing any detailed system design documents. Using this approach decreases the time needed to design and implement new systems. Factors of Successful Analysis The Rapid Application Development method incorporates using three different approaches of systems analysis. These sub-approaches are Prototyping, Computer-Assisted Software Engineering Tools, and Joint Application Design. By using the three different perspectives, RAD streamlines the entire systems analysis and design process. Prototyping Prototyping is the building of a raw and small-scaled working model. This model...

Words: 1003 - Pages: 5

Premium Essay

5. Consider the E-R Diagram in Figure 7-20. Based on This E-R Diagram, Answer the Following Questions: • A. How Many Employees Can Work on a Project? • B. What Is the Degree of the Used on Relationship? • C. Do Any

...Chapter 5 Review Questions 1. Describe systems analysis and the major activities that occur during this phase of the systems development life cycle. During systems analysis, you determine how the current information system functions and assess what users would like to see in a new system. Requirements determination, requirements structuring, and alternative generation and selection are the three primary systems analysis activities. 2. What are some useful character traits for an analyst involved in requirements determination? Requirements determination is a crucial part of the systems development life cycle; therefore impertinence, impartiality, relaxing constraints, attention to details, and reframing are important characteristics. 3. Describe three traditional techniques for collecting information during analysis. When might one be better than another? Traditional techniques for collecting requirements include interviewing and listening, observing users, and analyzing procedures and other documents. Interviewing and listening involve talking with users individually or as a group to discover their views about the current and target systems; it also involves carefully preparing an interview outline and guide before conducting the interview. Interviews are best done when only a few people are involved, when you need open-ended questions or the questions vary from individual to individual, or when a more personal method is needed. 4. What are the general...

Words: 947 - Pages: 4