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Process and Outcome Evaluations

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Evaluating the programs of any organization is important not only to support how well or how poorly a program performs, but also how the internal and external processes work to meet the mission, goals, and objectives of any agency. Without some form of evaluation, there is no way to decide which direction the agency should go in the future, what changes need to be made, and what challenges were identified in the past that need to be addressed. The two primary evaluations used in most organizations are process and outcome evaluations. Understanding the differences between these two evaluation techniques is essential to properly estimate the state of an agency.
Process evaluation looks at the actual process of delivering services and the supporting operations, including any alternative processes which may make the organization more efficient and effective. Both qualitative and quantitative measurements are used to see how well the program is meeting its purpose in the short-term, how well the process works, the details of the program operation, how the target population is changing or remaining the same, and what assessments will be used to be able to plan and later perform outcome evaluations of the program. Knowing how a program works is a crucial step to being able to identify the outcomes.

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Examples of process evaluations from the multimedia presentation in the University of Phoenix classroom site are expressed in scenario one and number five. “The local Chamber of Commerce spent a total of 100 hours recruiting runners for its annual Arts Fun Run” is an example of how quantitative descriptions show how the program is carried out. The statement explains how long it took to recruit runners for the run; showing what was required in the process of meeting a goal of the

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