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BUSINESS PROCESS CHANGE PLAN

GB560 Designing, Improving and Implementing Processes

Session # (1202D)

Jenna Marerra

Kaplan University

March 8, 2012

UNIT 1 ASSIGNMENT (With Diagram Response Should Run 2-3 Pages in Length)

Q#1 Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission statement.

I chose to use WalMart for this assignment; WalMart’s primary mission is to bring consumers high quality goods at a low, discounted price. Sam Walton’s original vision was to accomplish this; although WalMart has grown substantially since its initial founding, this mission has not changed. WalMart employs just over 2 million people worldwide and has 8,970 locations.

Q#2 From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace.

WalMart has successfully navigated the marketplace over the years, from green initiatives to economic slowdowns. A Business Process Change it currently faces is its employee relations. WalMart has taken a lot of heat recently for its labor relations, with issues running the gambut from wage violations (some employees allege they are paid less than the minimum wage requirement), employees working excessive hours, anti-union policies, racial and sexual discrimination, poor working conditions and low levels of health insurance. Walmart’s turnover rate stands about 70%, which validates the employee discontentment and obvious problems with employee relations.

Q#3 Utilizing the Capability Maturity

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