Process Designs and Supply Chains
Jennifer M. Conlin
OPS/571
September 17, 2015
Arun Iyengar

Process Designs and Supply Chains
Businesses large and small utilize different process designs and supply chains to keep their company competitive, reduce cost and increase profits. The focus of this paper will be to identify Empire Today’s supply chain and analyze one of their internal processes. The author will also identify an appropriate design approach to internal process and create a flow chart. Finally, the author will identify a metric that the company uses to measure its process and incorporate Gap Analysis as a way for Empire to collect data in each step of the process.
Company Background
The company Empire Today, also known as Empire Carpets, is a nationally recognized for installing floors and windows treatments, began as a small family-owned business based out of Chicago in 1959. As a service-based business, Empire Today relies on their strong relationships with their suppliers to deliver and install high-quality goods to their customers. The company is currently experiencing issues with meeting contractual deadlines. Delays in the ordering and shipment of goods from their suppliers are causing installation delays with some of their customers. When the company receives the wrong product, they have to send it back which causes them to lose time, money and customer loyalty.
Supply Chain
An established supply chain outlines the critical steps that need to be taken from the time the raw material is used to form a product or good to the time it is given to the customer. The supply chain begins when the suppliers deliver the raw materials to the manufacturer. It then continues until the customer receives the product or good. The chain supply for Empire Today begins when they receive a service request from a customer and is completed once the floor