...Process Design Matrix and Summary Leticia Beck OPS/571 September 30, 2013 Design Process Matrix and Summary Chaley’s Hair Salon in a full service beauty salon that is dedicated to providing high customer satisfaction to her clients. She executes this by rendering excellent service quality products and making sure all clients have an enjoyable experience while paying reasonable prices. She also maintains a healthy and creative work environment for her employees. Mission: to supply clients with products and service that caters to the enhancement of their physical appearance. Motto: Customer Satisfaction Guaranteed Chaley Guice is the sole proprietor of Chaley’s Hair Salon. She has been in Downtown Lufkin for the past 9 years. Chaley has a large client base and loyal customers. Her hard work and excellent customer service attracts new customers and retains current clients. The key to success: Location: easily accessible to clients Environment: Provides a professional and relaxing environment for clients Convenience: Offered clients a variety of services as well as convenient hours. Design Process Matrix and Summary The Samsung Galaxy S III is smart phone that offers its user lots of amenities. Samsung provides high quality smart phones that can do just about anything you can imagine. It’s much like a small computer. You can view you emails, presentations, and word documents on the Samsung S III. It is a very creative device that caters to...
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...Process Design Matrix and Summary Process Design Matrix Process Design Aspect Service Product Design focal point Strategy Process design approach Process map Process Performance Measurement Factory location Facility layout Process design Scheduling Production planning Workforce Need for more digital technicians to ensure that customer care is focused in the event of streaming errors and employees capable of patching “bugs” and keeping games updated Need for a reduction in workforce due to not selling hardware as predicted Quality With it being a streaming service there would be a need for greater quality due to factors beyond the control of the streaming compared to owning a physical disc that doesn’t need to be connected Quality has a chance to suffer because units are sitting in storage instead of being sold while manufacturing slows down because of smaller demand leading to a possibly inferior product Capacity Inventory Increase in inventory of digital codes for streaming services Decrease in number of consoles because of lagging demand Executive Summary Overview Online video game streaming and the Nintendo Wii U are selected as the service and the product for identifying suitable process design approaches. In order to effective manage these two items there are three types of contrasting approaches including workforce, quality, and inventory. Executive Summary # 1 A firm proposes the idea of rolling...
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...Process Design and Matrix Summary Michelle Nwosu OPS/571 March 15, 2015 Executive Summary: Process Design Matrix is a tool that is used by a company to identify the type of production approach that should be used for a particular product or service. There are three contrasting service design for production approach; production line approach, self-service approach and the personal attention approach. (Jacobs & Chase, 2011). This summary is best going to describe what approaches organizations use to fit their company’s need and customer satisfaction Production Line Approach pioneered by Mc Donald’s refers to more than just the steps required to assemble a big mac. It treats the delivery of fast –food as a manufacturing process rather than a service (Jacobs & Chase, 2011). Crunchies Fried Chicken is a fast food chain based out in Nigeria. This approach best fit their company. They are a service restaurant that offers fast food service and they are determined to serve a customer under one minute but also giving them the best quality service . This is a pretty high standard they try to uphold knowing the process from getting the product, hygiene and to the actual service from the employee’s .They specialize in indoor, outdoor events and home delivery. Their core value “ We hold ourselves collectively responsible and individually accountable in the pursuit of knowledge and best practices inside and outside our company to offer complete customer satisfaction...
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...PROCESS DESIGN MATRIX AND SUMMARY by A Paper Submitted to the Extended Campus in Partial Fulfillment of the Requirements of the Degree of Master of Business Administration University of Phoenix Extended Campus Las Vegas, Nevada Jan 2015 PROCESS DESIGN MATRIX AND SUMMARY This paper introduces the process design aspect and business of 24hour fitness. This summary will also focus on some of the services and product features that make 24hour fitness stand out and be successful in the competitive fitness industry. 24hour fitness has separated itself by becoming the leader in the fitness industry. The company excels in providing outstanding customer service. Their business model and process design have many areas that are current with todays technology. The main results as defined in the process design display a range of competitive amenities and services along with high overall member satisfaction. 24hour fitness has personal training services and products that offer many avenues of communication and interaction. The gym is able to offer its services through face-to-face client interactions but also using social media, email, and phone. The company also offers a self-service feature. For example, members can check themselves into the gym and visitors are able to print out a guest pass before coming into the gym. 24hour fitness does everything they can to cater to the clients needs and make the client feel important and valued. Their...
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...Process Design Matrix/Executive Summary OPS/571 April 4, 2016 Process Design Matrix Executive Summary This process design matrix and executive summary will focus on two companies. The first company is Executive Services T-Shirt Manufacturing which is a home-based custom T-Shirt screen printing service. The second company is Kool Kreative Hookah, a company that supplies unique hookah pens to customers and business owners online. This executive summary is needed for both companies to prevent the lack of process performance management. Performance management means addressing any and all performance issues, meaning feedback for performance that is not up to par with procedure as well as praising employees for a job well done.” (Mayhew, R. 2013). Process performance management includes service approaches, that consist of production line, self-service, and personal attention approaches. This summary will also cover product approaches for their process performance measurements that consist of, batch assembly line and continuous flow approaches. This executive summary of process performance measurement will detail the products, services, and any of the processes that are necessary to produce quality services and products. To conclude this summary, this summary will help both companies understand, manage, and improve the company’s processes. Executive Services T-Shirt Manufacturing and Kool Kreative Hookah are home and office based businesses that aim to provide quality items...
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...Executive Summary - Process Design Matrix Sayurii Slade OPS/571 March 25, 2015 Cody Smith Appendix A - Process Design Matrix |Process Design Aspect |Drive-thru Car Wash (Service) |Portable Generators (Product) | |Design focal point |Customer |End user | |Strategy |Speedy delivery, customer treatment | | |Process design approach |Designing for the customer, easy access |Contract manufacturer, access to a variety | | |to car wash stations |of markets, increase customer benefits, | | | |difficult to imitate, design for the | | | |customer | |Process map |Flow chart |Service blueprint | |Process Performance Measurement |Customer surveys, mean, standard |Production cycle, defects, time to market, | | ...
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...Process Design Matrix- Executive Summary OPS/571 February 15, 2016 Teresa N. Banks Process Design Matrix & Summary The product design of Mary Kay focuses on the product life cycle, but a service design focuses on the services provided and customer experiences. The production process, when manufacturing a product, it must go through several stages of the product life cycle. The difference in a product and service design is putting the focus on people instead of the thing. The service process focuses on how well the company production system works Mary Kay Products Design focal Point: The need for qualified products helps show customers they are getting a safe product to better their life. Mary Kay is a large company that has worked hard to build it into a multi-billion dollar company. The company has been to provide customers a chance for employment too. Process Design Approach: The strategy for Mary Kay is to compete with other cosmetic product distributors and provide a high-quality product at a competitive cost. By doing this, it gives them that competitive edge to stay at the top. Quality: The quality of services will affect all customers that come in contact with our personal and cosmetic products. Therefore, the company is liable by law to provide something for human consumption. Mary Kay offers a broad variety of competitive products such as anti-aging formula, hand and lip protection products, and personal care items for men...
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........................................... 1 Why Logical Framework Analysis is Important ................................................................. 2 When to Use Logical Framework Analysis......................................................................... 3 How to Develop and Use Logical Framework Analysis .................................................... 3 1. Conduct Situation Analysis and Identify Key Stakeholders .......................................................3 2. Develop Action Plan: Goals, Objectives/Results, and Activities ...............................................4 3. Develop Monitoring Plan: Indicators and Methods/Sources of Verification...............................4 4. Summarize Work in the Logframe Matrix ..................................................................................4 Example ................................................................................................................................. 6 References............................................................................................................................. 8 This document is intended as a resource to support the implementation of the WWF Standards of Conservation Project and Programme Management. Logical framework analysis is a tool that can be used to help meet several steps of these standards; each project or programme team will have to determine whether this tool and associated guidance makes sense for them. This document may change...
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...tables are to be presented in this assignment template (a PowerPoint file) – this constitutes your assignment. The Database Intro file is intended to give you the database concept if you have not taken a database course before. 3. The assignment is a business process reengineering (BPR) assignment. Everyone has the same problem – to reengineer a supply order process. 4. This assignment covers the central themes of the course and includes the artifacts associated with BPR. This assignment draws on the lectures to date, but particularly on lectures 4 and 6, and the textbook. 5. Assumptions: you are to assume that this process (a) is located in a large organization, (b) the “supplies” refer to office supplies (as opposed to, say, laboratory or manufacturing supplies), and (c) the process is “routine” work – see lecture 3. 6. The structure of the answer template is a follows: 6a. Cover sheet where you enter your name and pledge – slide 1 6b. Instructions – slide 2 6c. Current process information (i.e., problem statement) – slides 3 – 7. You are to read and analyze the current process (known in the text as the “IS” process). This includes all the issues and problems associated with the current supply order process. 6d. Target...
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...University of Phoenix Material Process Design Matrix Complete the process design matrix. Write an executive summary identifying appropriate design approaches for a selected product and service. Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix. Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix. |Process Design Aspect |Service |Product | |Design focal point |Menu |Better menu for cotumers | |Strategy |Food and Delievery |Good food and fast delievery to costumers | |Process design approach |Reduce cost and still be effective |Limit food choices and delivery locations | |Process map |Diagram to show how certain jobs work in the |Understanding of job title and | | |business |responsibilities | |Process Performance Measurement |Controlling food preparation...
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...Process Design Matrix and Summary University of Phoenix OPS/571 14 April, 2014 Executive Summary Businesses continually bring new products to market as customer needs and wants change. Product design has been crucial to the success of many companies. This executive summary pretends to present different process design aspects for the following areas: air conditioning services and bicycle products. For companies dedicated to services, the approaches to be mentioned will be production line, self-service, and the personal attention approach. By the side of product design the approaches include job shop, batch, and continuous. The process map and process design will be discussed for both of companies. Air Conditioning Services The production line is a process derived of from the manufacturing process which is applied to the service sector. This process is the sequence of operations for which each product is continually applied to the same operation sequence. The main purpose of it is the efficient production of results or services. The organization controls the execution of each outlet to ensure high quality of service provides. This approach applies during equipment maintenance where the focus is perform the tasks to the established standards. The second approach is self-service and involves the customer in the production of services. Examples of this approach are E-tickets, Automatic teller machine, company...
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...PROJECT MANAGEMENT Launching the First Hamleys Toy Shop In Vietnam Table of Content 1. EXECUTIVE SUMMARY 1 2. PROJECT PURPOSE/JUSTIFICATION 1 2.1. Business need/Case 1 2.2. Business objectives 1 3. PROJECT DESCRIPTION 1 3.1. Project objectives and success criteria 1 3.2. Constraint 2 3.3. Assumptions 2 3.4. Preliminary Scope Statement 2 4. RISK 3 4.1. Risk Assessment Form 3 4.2. Risk Assessment Matrix 4 5. PROJECT DELIVERABLES 4 6. PROJECT APPROVAL REQUIREMENTS 4 7. SUMMARY MILESTONE SCHEDULE 5 8. WORK BREAKDOWN STRUCTURE 7 9. COST BREAKDOWN STRUCTURE 8 10. PROJECT MANAGER 9 11. AUTHORIZATION 9 12. REFERENCES 10 13. APPENDIX 10 1. EXECUTIVE SUMMARY Hamleys is the finest toy shop known and trusted all over the world. Since its establishment in 1970, it has developed the wide chain of shops in many countries. To access more customers and to expand to new potential market in Asia, Hamleys Toy has planned to launch this brand in Vietnam market in 2015. This project is to handle preparation process to set up new store and organize the launching event of this brand in Vietnam 2. PROJECT PURPOSE/JUSTIFICATION 3.1. Business need/Case The major purpose of this project management is to prepare to set up the first Hamleys Toy shop and to organize the launching event in Vietnam. Even one of the most rapid developing countries in Asia with high GDP and the increase of income in middle-income population, Vietnam have still underdeveloped...
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...From: AAAI Technical Report SS-94-07. Compilation copyright © 1994, AAAI (www.aaai.org). All rights reserved. TOOLS AND TECHNIQUES FOR ORGANIZATIONALPROCESS DESIGN (Extended AbstracO John Idicula GINTIC Institute of Manufacturing Technology NanyangTechnological University Nanyang Avenue Singapore 2263 idicula@ntu.ac.sg 1. Introduction Organizations need to rapidly adapt to changes in dynamic markets. The design of an organization can hinder or even prevent it from responding quickly to changes in its environment. The processes along with other resources in the organization drive its workand responses to changes in its environment. Processes of an agile organization must be effective, efficient, reusable and well managed. Furthermore, they must ease quick responses to changesin the environmentof the organization. The study of designing organizational processes can stimulate us to design better organizations. It can borrow ideas, tools and techniques fromareas such as artificial intelligence, computer science, coordination science, logic and operations research. Mostof the activities performedin organizations deal with the processing of information to meet various goals. The design of an organization must support the primary activities that help the organization to achieve its goals. Information technology is providing new ways of organizing and performing activities. Transactions that required several hours of human attention can nowbe achieved in a few seconds. There are...
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...Executive Summary Greg Hunter OPS/571 05/05/2014 Dr. Raymond House Jr. Executive Summary I’ve selected food services and cars for a suitable process and product design approaches. In order to manage services and deliver on-site services, there are three types of contrasting approaches which include product line approach, self-service approach, and the personal attention approach. Cars are a way of life these days without them our way of life cannot exist. The main focal point in this industry is the result. A car company must produce a quality product that fits the end-user's taste. The three main line item approaches I will discuss will be the job process, batch production, and assembly line. All are a part of the manufacturing of cars. Process Design Matrix Self-service Approach The self-service approach is more consumers driven. The efficiency of this service process can be enhanced E-tickets, Automatic teller machines, company websites which these are just some of the approaches that shift the burden to the consumer (Larson & Gray, 2006). This design approach will also be supportive of the food company, in terms of offering good quality of products to the customers as well as reducing time of service delivery (Chase, 2006). For the reason, due to self-service approach the company will be able to focus on the delivery of effective and efficient services in a less period. Product Line Approach The main focus of this approach is on the efficient...
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...Strategy Formulation: Situation Analysis and Business Strategy Institut für Strategisches Management Institut für Strategisches Management Situational Analysis Strategy Formulation - developing a corporation’s mission, objectives, strategies and policies Situation Analysis - the process of finding a strategic fit between external opportunities and internal strengths while working around external and internal weaknesses Wheelen / Hunger, 2010, p 224 SWOT Analysis SWOT- Strengths-WeaknessesOpportunities-Threats Strategy = opportunity / capacity Opportunity has no real value unless a company has the capacity to take advantage of that opportunity Wheelen / Hunger, 2010, p 224 Institut für Strategisches Management Distinctive Competency – Success ? A distinctive competency in a key resource or key capability of a company is no guarantee for a competitive advantage Weaknesses in other resource areas can prevent strategy from being successful Wheelen / Hunger, 2010, p 224 Institut für Strategisches Management SWOT - Analysis Broader view of strategy SA = O / (S – W) Strategic Alternative = Opportunity : Strengths – Weaknesses More investment in strengths to make them stronger ? More investment in weaknesses to at least make them competitive ? Wheelen / Hunger, 2010, p 224 Institut für Strategisches Management Criticisms of SWOT analysis Generates lengthy lists Uses no weights to reflect priorities Uses ambiguous words and...
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