...Business Process Model. Kaplan University MT 400 Organization: The organization which will be presented with this Business Process Model is Insurance Auto Auctions. This firm works in partnership with a variety of sellers, including insurance companies, dealerships, rental car companies, fleet lease companies, and charities to facilitate the efficient sale, disposal, and transportation of total loss and unwanted vehicles (Insurance Auto Auctions, n.d.). Insurance Auto Auctions has been in business since 1982 and is considered one of the leaders in the salvage auto auction industries (Insurance Auto Auctions, n.d.). There are over 150 Insurance Auto Auction locations is the United States and a corporate office located in Westchester, Illinois (Insurance Auto Auctions, n.d.). Each of the locations is individually managed. The Insurance Auto Auctions branch that will be present with this Business Process Model is located in Loganville, GA. This branch employs 15 individuals as well as 20 subcontracted transportation drivers. I have included the subcontracted transportation drivers in the number of Insurance Auto Auction employees because they are a vital part of the everyday operations at the branch and without them transportation of the vehicle would not occur. I have personally managed the transportation operations at this branch for over eight years. Over the years I have watched the industry go through drastic changes and the company fight to stay in business...
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...maturity models development for the strategic management of supply chains (Chan and Qi, 2003; Gunasekaran et al., 2001; Coyle et al., 2003). The concept of process maturity derives from the understanding that processes have life cycles or developmental stages that can be clearly defined, managed, measured and controlled throughout time. A higher level of maturity, in any business process, results in: (1) better control of the results; (2) more accurate forecast of goals, costs and performance; (3) higher effectiveness in reaching defined goals and the management ability to propose new and higher targets for performance (Lockamy and McCormack, 2004; Poirier and Quinn, 2004; McCormack et al., 2008). In order to meet the performance levels desired by customers in terms of quantitative and qualitative flexibility of service in demand fulfillment, deadlines consistency and reduction of lead times related to fulfilling orders, firms have developed repertoires of abilities and knowledge that are used in their organizational process (Day, 1994 apud Lockamy and McCormack, 2004; Trkman, 2010). In two past decades, management of supply chain processes has evolved, also because of these new demands, from a departmental perspective, extremely functional and vertical, to an organic arrangement of integrated processes, horizontal and definitely oriented to providing value to intermediate and final costumers (Mentzer et al., 2001). This new pattern of logistical process management...
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...Advantages and disadvantages of using predefined process models Bjørn Andersen Department of Production and Quality Engineering, Norwegian University of Science and Technology S.P. Andersensv. 5, N-7491 Trondheim, Norway E-mail: Bjorn.Andersen@ipk.ntnu.no Tom Fagerhaug SINTEF Industrial Management, Productivity and Project Management S.P. Andersensv. 5, N-7465 Trondheim, Norway E-mail: Tom.Fagerhaug@indman.sintef.no Abstract The purpose of this paper is to discuss advantages and disadvantages of using predefined process models in process orienting an organization. The paper has five main parts. First, process orientation of enterprises is described briefly. Then, a standard process model for IT service management is presented. Third, a case where this model has been implemented is discussed. Fourth, the experiences from the case are presented. Finally, the need for standard process models in other industries is discussed. Following the conclusion that indeed such standard models could be helpful in many industries, a process for developing such models is outlines along with some requirements for them. Keywords: Process orientation; business process modeling; the ITIL model The concept of process orientation The traditional way to organize enterprises and indeed all types of organizations is through the formation of departments consisting of individuals with the same or similar area of expertise. Up to a few years ago, this way of organizing was highly dominant. Organizing...
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...Two Models of the Criminal Process HERBERT L. PACKER Source: Reprinted from The Limits of the Criminal Sanction by Herbert L. Packer, with the permission of the publishers, Stanford University Press. ( 1968 by Herbert L. Packer. In one of the most important contributions to systematic thought about the administration of criminal justice, Herbert Packer articulates the values supporting two models of the justice process. He notes the gulf existing between the "Due Process Model" of criminal administration, with its emphasis on the rights of the individual, and the "Crime Control Model," which sees the regulation of criminal conduct as the most important function of the judicial system. T wo models of the criminal process will let us perceive the normative antinomy at the heart of the criminal law. These models are not labeled Is and Ought, nor are they to be taken in that sense. Rather, they represent an attempt to abstract two separate value systems that compete for priority in the operation of the criminal process. Neither is presented as either corresponding to reality or representing the ideal to the exclusion of the other. The two models merely afford a convenient way to talk about the operation of a process whose day-to-day functioning involves a constant series of minute adjustments between the competing demands of two value systems and whose normative future likewise involves a series of resolutions of the tensions between competing claims. I call...
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...Internal Process Model Introduction Model 2 discusses about the Establishment and maintaining the stability and its continuity factors. The internal process model does have three more factors added to it those are as follows the assumption and its goals, the paradoxes as well as the competencies. Assumption and goals does have these facts under it the creation of effectiveness, the means ends theory, actions imperative, emphasis on the work, the culture followed, the stability and continuity, reutilization does always leads to stability in the factors, control of the situation, defining the responsibilities, measurement of the facts, documentation of the reports, and mentioning the hierarchy. The paradox of control comprises of the following there is a great chance that the employees may resist of may rebel to the condition, attention to the details provided may overwhelm to the truth of the goals, and daily schedule activities may be such that they may undermine new activities. Controlling the core competencies is really difficult and to do so the following thing need to be followed. The firm need to have and organize information flow, they need to work and manage across functions, the projects need to be well planed as well as coordinated properly, performance needs to be well measured and monitored to maintain the quality of the production, compliances need to be well encouraged as well as enabled. Managers who do have their focus on the internal control know very well the...
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...Models of the Communication Process Abstract We teach the same models of communication today that we taught forty years ago. This can and should be regarded as a mark of the enduring value of these models in highlighting key elements of that process for students who are taking the process apart for the first time. It remains, however, that the field of communication has evolved considerably since the 1960's, and it may be appropriate to update our models to account for that evolution. This paper presents the classic communication models that are taught in introducing students to interpersonal communication and mass communication, including Shannon's information theory model (the active model), a cybernetic model that includes feedback (the interactive model, an intermediary model (sometimes referred to as a gatekeeper model of the two-step flow), and the transactive model. It then introduces a new ecological model of communication that, it is hoped, more closely maps to the the range of materials we teach and research in the field of communication today. This model attempts to capture the fundamental interaction of language, medium, and message that enables communication, the socially constructed aspects of each element, and the relationship of creators and consumers of messages both to these elements and each other. Introduction While the field of communication has changed considerably over the last thirty years, the models used in the introductory chapters of communication...
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...Assignment 1.1 Communication Process Model University of Phoenix BCOM 275 Business Communication and Critical Thinking Communication Process Model First Example: |Who was the sender? |Retirement Protocol Office | |Who was the receiver? |Team Leader (myself) for Retirement Detail | |What was the message? |ATTN: In preparation for the Retirement Ceremony scheduled for | | |September 9, 2008, Protocol Office is requesting 17 Cables from each | | |Unit involved in the ceremony to accommodate all guests and attendees.| |What channel was used to send the message? |Email message through Microsoft Outlook. | |What was the misunderstanding that occurred? |“Cables” was meant to be “Tables”. Cables were brought to the | | |Protocol Office on the day of the Retirement Ceremony instead of | | |Tables. Needless to say, I was put in parade rest in front of the | | ...
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...Communication Process Model Eric Drew Business Communication and Critical Thinking /BCOM/275 May 20, 2013 Steve Hynds Communication Process Model The purpose of this paper is to describe through examples (examples 1 & 2) the types and reasons for some misunderstandings when communicating with peers and subordinates in the workplace. Who Was the Sender? In example 1, I was the sender. In Example 2, a peer was the sender. Who Was the Receiver? In example 1, the receiver was a subordinate staff person. In example 2, I was the receiver. What Was the Message? In example 1, the message I was attempting to convey was the due date and process needed to complete a deliverable for a client presentation. More specifically, we needed to complete and finalize a power point presentation outlining specific opportunities for the client to pursue. In example 2, the message that my peer was trying to convey related to potential problems with a client’s treatment of Medicaid reimbursement payments. What Channel Was Used to Send the Message? In both examples 1 and 2, verbal communication was used. What Was the Misunderstanding that Occurred? In example 1, the misunderstanding was that the staff did not clearly understand the level of work or information needed for the project to be completed within the due date following our conversation resulting in frustration on both parties. In example 2, the misunderstanding was that I did not clearly understand the question...
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...Assignment 1.1: Communication Process Model Misunderstanding 1 |Who was the sender? |Human Resources for the school where I work | |Who was the receiver? |The Principal of the school where I work | |What was the message? | We should be able to make Ms. Anderson a full time employee in August. | |What channel was used to send the| This message was sent via email | |message? | | |What was the misunderstanding | The Principal told Ms. Anderson that in August she would become a full time employee. The | |that occurred? |first two weeks of August Ms. Anderson worked full time hours. Human Resources called the | | |Principal and asked why was Ms. Anderson working so many hours. The Principal referred to the | | |email regarding Ms. Anderson beginning full time hours in August. Human Resources noted that | | |the word “should” was used; therefore the switch to full time was not completely approved. | | |Human Resources directed the Principal to schedule Ms. Anderson for part...
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...Assignment 1.1: Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. |Who was the sender? | Me (Joe) | |Who was the receiver? | Co-worker (Dan) | |What was the message? | The message was to call all members on a list and ask them if they intend to sign up for an | | |important golf event coming up in a few months. Additionally, if they would like to sign up, go | | |ahead and sign them up for the event. | |What channel was used to send the | Face to Face communication | |message? | | |What was the misunderstanding that | I don’t know if it so much a misunderstanding as it was a lack of follow through on Dan’s part. | |occurred? |Not only did he not call the entire list of participants, but, he didn’t sign up the people (one | | ...
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...Communication Process Model Communication Process Model Communication involves a sender and a receiver to relay messages between people. The channel is the method in which messages are sent. Conversations are for a purpose of communicating information, however not all messages are delivered or received as intended this leads to misunderstandings. As a delegate of daily duties and procedures, communicating clear directions to coworkers is crucial. Recently, while delegating duties as the sender of the daily work plan through the email method to coworkers in the department one representative that was the receiver had multiple questions regarding other duties that were assigned by a manager in the division office. After reading the email reply, the representative stated the workload was too much to handle. As the lead representative a reply email was sent asking the representative to call so the issue could be discussed. The representative called and stated the research and billing adjustments that a division manager assigned would take most of the work day to complete. The response to the representative was that the duties sent in the work plan email would be reassigned to the rest of the group. The phone call ended with the representative in agreement with the decision. As the delegate the workload was readjusted to rest of the group. A revised email was sent explaining the revisions in the daily work plan with a sentence stating that the representative was taken off the...
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...ASSIGNMENT 1.1: COMMUNICATION PROCESS MODEL Brian W. Salyer BCOM/275(BSBH1DA002) July 21, 2014 GERALD (JERRY) GRIFFIN ASSIGNMENT 1.1: COMMUNICATION PROCESS MODEL Who was the sender? I was the sender | | Who was the receiver? My Supervisor | | What was the message? How he blatantly ignored the suggestions I gave him | | What channel was used to send the message? Email | | What was the misunderstanding that occurred? The misunderstanding was I felt that he should have listened to the suggestion I gave him on better management of employees based on me being in the trenches and he sits in his office all day long not knowing how ragged he runs things. Again, as I stated in my post, I tend to use fonts and colors in an email that immediately put people off. He took it as I not was being insubordinate and respectful of his position as the CIO. | | How could the misunderstanding have been avoided? The issue could have been avoided by my sitting down with him face to face and explaining my position in a calm and businesslike manner. | | 1. What did you learn about the communication process from this activity?That I (the sender) should chose my words and method (encoding) more tactfully rather than sending an email (Channel), I should have sat down with him (receiver) face to face. If had taken the approach of John Francis, Ph.D and listened more, t the misunderstanding may not have happened. I was advised not to send the email the way I did. From...
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...Communication Process Model Example 1: For this example I will be using an example from an issue that arouse at work between a Supervisor and a Floor Lead in the airport between Gate agents. Who was the Sender? Immediate Supervisor Who was the receiver? Floor Lead What was the message? Confusion between gate assignments What Channel was used to send the message? Portable Radios What was the misunderstanding that occurred? Supervisor told the Lead Agent to assign certain gate to an agent; the lead misunderstood the number and assigned the wrong gate number to agent creating a delay on the flight How could the misunderstanding have been avoided? The supervisor could have been clearer about the gate that needed assignment, maybe repeated the number of the gate. What did you learn about the communication process from this activity? Clear communication is very important in the type of job I described above, I am not a gate agent but work with them on a daily basis, as they are a part of my job. While radio communications is what we use to talk to one another, I believe been clear on instructions and making sure the message was understood by the recipient is the main key for preventing this type of misunderstanding and making sure the operation runs smooth and no delays occur. What seem to be the main causes of the misunderstandings? I believe the type of radios being used, and maybe some sort of interference may have been the cause for the misunderstanding, maybe...
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...Assignment 1.1: Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blank of the chart below: Misunderstanding No. 1 Last week, I had a vendor on-site working on the HVAC equipment. I instructed him to check the refrigerant levels only. As the vendor was leaving the job site, he handed me a bill for $1,200.00. I questioned the bill amount being he was only checking the refrigeration levels. The vendor’s excuse to me was that due to the noise level in the equipment area, he did not hear the instructions I had given. Who was the sender? Me Who was the receiver? Vendor What was the message? Check refrigerant levels only What channel was used to send the message? Verbal What was misunderstanding that occurred? The vendor conducted more work than instructed. How could the misunderstanding have been avoided? The misunderstanding could have been avoided if I would have given him written instructions versus verbal. I could have also given him the instructions outside of the mechanical room. If the vendor was unsure of the task assigned, he should have taken an initiative to ask. Misunderstanding No. 2 I was given an assignment by a co-worker to conduct power reports on equipment during the shift change. Mind you, it was only my second week at the company. I had not received training on the preparation of power reports by management. I had no idea what a power...
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...Week 1 XCOM 275 CheckPoint Communication Process Model: Who was the sender? The sender of the email message was from the (FSO) Facility Security Officer — Supervisor, of the site of where I do security work. The receiver of the email message was to all of the Security Guards for the facility where I work. What was the message? You –the guard lose company equipment, you pay for it—payment will be taken out of that persons pay & that person has to sign and date a special letter. If not reported by any person, then all the Security Guards pay for replacing of the missing equipment, and the cost will be divided between all guards of the facility. What channel was used to send the message? The channel that was used for sending this message was the internet and the form of the message that was used to send out to the Security Guards, client, and company management was by Email. What was the misunderstanding that occurred? A four hundred dollar special encoded two-way handheld radio was lost—within the facility and was not reported that it was missing by any of the Security Guards on that facility to the FSO, client, and the company management. How could the misunderstanding have been avoided? Any of the Security Guards for the facility could have notified the FSO, and then would have written an Incident Report, and then posted this information in the Daily Pass Down Log. The information given...
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