Free Essay

Professional Development Plan

In:

Submitted By lockeddiva
Words 568
Pages 3
Professional Development Plan
Marquita Perry
HRM/326
January 16, 2012
David Goldstein

Professional Development Plan
Appropriate Delivery Method Starbucks’ baristas are responsible for providing good customer service as a regular part of their positions. This requires them to be well-versed in the various products, have the ability to make beverages correctly and consistently, and the ability to operate the store’s equipment all while remaining courteous and polite. With that said the most appropriate delivery method for training its employees is structured on-the-job training (S-OJT). Web-based training is also appropriate for instruction on making beverages and operating equipment, but the best training in this type of customer service environment is S-OJT.
S-OJT is structured training that takes place in the real work environment with customer interaction because it occurs during operational hours. The trainee generally shadows the trainer for a period designated at the onset of training. After the shadowing, the trainee is required to demonstrate his or her abilities while the trainer observes. During the observation period, the trainer makes suggestions or corrections so the trainee can adjust prior to moving into his or her position within the store. S-OJT is appropriate for Starbucks’ organization because emphasis was placed on consistency and uniformity on a regional level in 2010. At one point, Starbucks determined that there was discrepancy in the way transfer and borrowed partners were performing. A S-OJT program would fulfill this objective because baristas, regardless of location, would be trained the same; therefore they will perform in the same way throughout the organization.
“From a practical perspective, S-OJT offers some apparent advantages for managers because the training might be conducted when the employee need arises and without demanding any special resources from the organization, such as a classroom internet connection” (Jacobs & Bu-Rahmah, 2012, p. 76). Therefore, it is believed that S-OJT will provide a cost savings to the organization. The S-OJT delivery method will not be a contributor to shortages in staffing while employees are away from the office in training sessions, and managers will not be concerned with the costs associated with travel to those sessions. By having S-OJT in place, consistency will also exist among trainers regardless of location, based on the format established for new employees. This format will consist of documented materials used as a guide for the employee to follow while learning the job responsibilities. For those employees already working for the organization, but learning a new skill, the training would be tailored to fit those needs.
S-OJT provides consistency among trainees and trainers from one Starbucks location to the next. Trainees will learn the duties of their positions in the real work environment while learning from seasoned employees or managers. This delivery method will save the organization resources that are usually associated with training that takes place outside of the store. It also affords the trainer with the ability to provide more personalized attention to the trainee, which generally takes place one-on-one or with no more than three employees. The end result is better training outcomes, efficiency, increased productivity, and cost savings.

References
Ronald L. Jacobs, Mohammad Jaseem Bu-Rahmah, (2012) "Developing employee expertise through structured on-the-job training (S-OJT): an introduction to this training approach and the KNPC experience", Industrial and Commercial Training, Vol. 44 Iss: 2, pp.75 - 84

Similar Documents

Premium Essay

Professional Development Plan

...Professional Development Plan Marie Pierre Kaplan University Professional Development Plan My name is Marie Pierre; I am a registered nurse who just recently pass my RN board in February 2013 and now attending Kaplan online RN/BSN classes, which was my goal from the beginning of my nursing school. I do not like to procrastinate, I am the type of person who is very determine, and very persistent. So when I want achieve something, I put my mind to it then I pursue my dream, this is how I motivate myself. My family is my fortune therefore my first and utmost personal importance was always, to go back to school to achieve my goal. I graduated from Dade Medical College in November 2011 with an Associate degree in nursing, and I enjoy working as a med surge nurse. Right now I do not belong to any organization nor work in any leadership position, but my goal in the future is to become a director of nursing while continue to pursuing my goal such as the nurse practitioner. As noted by Blais and Hayes “completing a bachelor’ s degree will help me to enhance my knowledge in critical thinking, evidence- based practice, research, humanistic, communication, and leadership skills” (Blais and Hayes, 2011). Strengths and Weaknesses Strategic is one of the first strength that pinpoints me and still exhibited throughout my nursing training, I use to attain my goal and to care for my patients. Secondly as stated in the (Gallup), learner is another strength I crave for on a daily basis...

Words: 1239 - Pages: 5

Free Essay

Professional Development Plan

...Professional Development Plan Cisco Carbajal LDR/531 MArch 10, 2014 Arun Iyengar Abstract The title of this paper is professional development plan. The purpose of this paper is to develop a plan that will address the characteristics of the team members of the company. The company will review each individual assessment and characteristics. Reviewing the assessment we will develop a professional plan to address each individual's characteristics in order for them to perform well. Professional Development Plan During the first week everyone took a disc that assessment this assessment is tailored to behavioral style for each person. The assessment breaks down the individual’s predominant behavioral style. Within this assessment the different styles are dominance, interactive, steadiness and cautious. Within each style there are four sub styles that a further attempt to explain the results, so in total there are 16 different sub styles within this assessment. We will talk about each individual team member and their behavior style and what is the best professional development plan that would be silly for them. Danny The first remember that will be talking about is Danny. Danny has an interactive style which exhibit characteristics such as animation and intuitiveness. But interactive styles can also be viewed as manipulative and excitable ones playing behavior inappropriate to the situation. Many interactive styles have spontaneous actions and decisions, they do not like...

Words: 1073 - Pages: 5

Free Essay

Professional Development Plan

...Professional Development Plan Edwin Julio LDR/531 April 11, 2016 Professor Scott Bruner Professional Development Plan This paper will be evaluating the results from the DISC assessment that each team member in Learning Team A completed. This learning team has five members including myself as the manager. The goal will be to view the results and figure out how each team member will work separately as well as within a group setting. The benefit of the assessment is to have each team member assess their skills, strengths, areas needing improvement, and the resources needed to help them reach their goals. As stated, Learning Team A took the DISC assessment, and the findings are as follows: Brian was considered Dominate, KinyaMantesha was assessed to be cautious, and Sarah, Shadonta and Evita was evaluated to be interactive. Evita will be taking the lead as manager of the group and will try to best describe how the learning team can collaborate as a team to complete the learning team projects moving forward. Each individual can thrive separately and get things done, but the DISC assessment was completed to see how each person could thrive within a team setting. Brian was the only one in the learning team that was considered dominant. Brian can best be described as a delegator, he would be best suited as the teacher, and he would rather lead than follow. He is direct, and very decisive. This individual will be great in a team setting since he is also someone that is a...

Words: 1086 - Pages: 5

Free Essay

Professional Development Plan

...Professional Development Plan Ashley Mercado-Perez LDR/531 November 9, 2015 Michael Reynolds Professional Development Plan When working within a group it is very important to know the work styles of each individual. Knowing the strengths, weaknesses and needs of each individual with make for a more productive outcome of each task, and create synergy. In order to assess all of these factors, it is good to use a DISC Assessment. DISC stands for Dominant, Interactive, Steady, and Cautious. These are the four main styles of leaders. Team B is made up of three of the four DISC styles; Interactive, Dominant, and Cautious. According to the DISC Assessment, Interactive style people are friendly and thrive on admiration, acknowledgment and compliments. They are relationship oriented rather than task oriented and they are great influencers. They tend to use their people skills to build alliances to accomplish goals (Alessandra, P.7). Strengths of the Interactive person are seen in their communication, participation and finding the good in things. Their weaknesses are follow through and lack of objectivity. Interactive people need recognition, acceptance, and they need to talk (Outside the Box, 2014). Dominant Style people are driven by the need to control and the need to achieve. They like to take on challenges and are fast paced and goal oriented. A dominant Style person can work quickly and Impressively by themselves, and are annoyed with delay (Alessandra, P. 7)...

Words: 780 - Pages: 4

Premium Essay

Professional Development Plan

...University of Phoenix Axia College 11 Professional Development Plan Shelia Brock There are many things to consider when becoming a teacher. There are also many things to remember once the position of teaching has been reached. Having a professional development plan is something to keep in mind when beginning and going through the teaching experience. By creating this professional development plan I will be able to apply what I have learned in this class to my professional career. Here I will discuss my professional development plans to ensure that all students have a clear understanding that having an education is important and can lead to much success in their future. When many hear professional development plan, they automatically think anything that goes along with work. They will never think that their opinion or thought has anything to do with their professional development plan. Only the individual can assess their own professional development plan and know what areas they need improvement on. Professional development plans can also be tweaked a little bit when assessing it and seeing what areas needs improvement on. In the next five years I plan on completing my Associates degree in elementary education and possibly pursuing my Bachelors. I also plan to continue to work in the position that I currently hold if not assistant, then lead teacher. I also plan to explore to find out what needs to be done for me to possibly begin my own school or some...

Words: 2130 - Pages: 9

Free Essay

Professional Development Plan

...Professional Development Plan Andrea Wilson LDR/531 November 23, 2015 Professional Development Plan Learning teams have to create an effective working relationship and environment in order to accomplish delivering completed assignments on time and delivering optimal results. The objective of this paper is to create a professional development plan by first identifying the characteristics of the team; as a group and individually based on the results of the individual assessments; while indicating the style of leadership I’d employ if I were to lead the team. Learning Team B members are: Anthea Adams, Janice French, Marjorie Hansen, Chris Samuels, Billie Williams, and I, Andrea Wilson. Individual results are detailed as follows: * Anthea – Predominantly a Cautious Style, with The Assessor substyle, whose primary goal motivator is excellent goal accomplishment, The Assessor uses an evaluative approach to people and tasks. * Janice – Also Cautious Style predominantly, with The Assessor substyle. * Marjorie – Predominantly Dominance style whose primary goal is dominance and independence; and The Adventuror substyle who’s more direct and tends to try to get things done quickly.. * Chris – Predominantly an Interactive Style, primary goal motivator is to win with flair and substyle of The Impressor who is also less open and less direct. * Billie has The Cautious Style predominantly that requires predictable results as a primary motivator; and the Perfector...

Words: 525 - Pages: 3

Premium Essay

Professional Development Plan

...Professional Development Plan I. Professional Achievement is encourage, cultivated and encourage. This Team Development Plan enables each team member to analyze his or her developmental needs, set specific goals and target opportunities to meet these identifiable goals. This achievement of our professional goals will, ultimately benefit each member and our managing team. 2. Objective: To Increase our knowledge and skill base in the area of leadership management and organizational behavior therefore allowing us to contribute as a unit, thru our disc assessments we can enhance our skillsets and increase our knowledge thru further taking coursework Educating us in Communication and Group Behavior, Motivation and Satisfaction, Opportunities strategic Change and Leading Organizational Change and best practices in Organizational leadership at the Graduate Level. Through our disc assessments we can see we have different skill levels. The group as a whole has college degrees, and each is pursuing a degree at the masters level. Our work experience lends to our education because we have been in the work force for many years. That experience is priceless. 3. I will I will gain advanced skills in research and policy by taking coursework in Management and managerial research methods and...

Words: 553 - Pages: 3

Premium Essay

Professional Development Plan

...Professional Development Plan Misha Weller Kaplan University June 13, 2013 Professional Development Plan My name is Misha Kae Weller. I live outside of Austin with my fiancé, my 16 year old son, Tyler, and my Boxer, Rocco.  I have 2 other grown children, Tawnie and Terran, a granddaughter, Kadence that live in Colorado. I was born and raised in Colorado, but moved to Texas a year ago and I love it. I love country music, dancing, home remodeling, animals and big trucks.  I have been an RN since 2000, with most of 14 years in Labor and Delivery and 3 years in Emergency. I love high risk OB, but most of all, I love sharing the special moment of bringing new life into this world with expectant parents. My educational goal is NP in Women’s Health. Strengths and Weaknesses I have a strong sense and intuition of what people are feeling, so I tend to be a people pleaser and put myself by the wayside at times. I do need to fine tune the art of slowing down and taking more time with the patient, sadly, due to staffing issues and the heavy demands on us, this sometimes takes a backseat to other things. I tend to be overly sensitive to criticism and I have to remind myself that things are not personal. I possess a great deal of empathy. I can feel what people are going through and be supportive in a way that others might not know how. I am extremely outgoing and I want people to like...

Words: 887 - Pages: 4

Premium Essay

Professional Development Plan

...Abstract This is my professional development plan that reviews the standards in which I practice along with my areas of strength and weaknesses. The American Nurses Association (ANA) has developed standards of professional nursing practice for the nursing community to follow. Through the scope and standards of professional nursing practice, I have produced five year and ten year goals including an evaluation of those goals. Professional Development Plan Nurses must possess an understanding of the ethics of the nursing profession and the responsibilities imposed on the nurse’s professional practice. Nurses may, over time and because of a variety of reasons, lose sight of the professional conduct expected. There is a criteria of standards that the nursing professional is expected to follow. In the following context of my professional development plan, you will find the experiences I have had with such standards and what I feel are my strengths and weaknesses. I have created goals that I wish to seek for my nursing profession including my five and ten year time frames for such goals. Standards of Professional Practice Standard 7: Ethics The registered nurse practices ethically. This code is designed so that the nurse delivers care in a manner that preserves and protects healthcare consumer autonomy, dignity, rights, values, and beliefs. It is especially important that the nurse to takes appropriate action regarding instances of illegal...

Words: 4916 - Pages: 20

Premium Essay

Professional Development Plan

...Professional Development Plan Student Name University of Phoenix LDR/531: Organizational Leadership Date Professor Name Professional Development Plan A professional development plan documents the goals, required skill and competency development, and objectives a staff member will need to accomplish in order to support continuous improvement and career development ("Duke Human Resources", 2013). The following paper includes a professional development plan based in a team A. This plan addresses the characteristics of the team and the manager. Also, this plan determines the needs of the team and is a tool for members to assess their skills, strengths, areas needing improvement, and the resources needed to help them reach their career goals. To create a professional development plan is important to identify the necessary resources and skills to support the team member’s career and the organizational goals. In this case, before create the plan; the manager and the team member accomplished an assessment to analyze the strengths, weakness and skills for each member including the manager. The assessment also provides the characteristics of each team member, with that information is more accessible create a professional development plan, in addition knowing the team member’s skills is more assertive assign the correct duty to each member. To prepare a professional development plan, as a manager, is imperative doing an individual plan too. "To maximize your professional...

Words: 1178 - Pages: 5

Free Essay

Professional Development Plan

...Professional Development Plan Organizational Leadership/LDR 531 July 28th, 2014 Professional Development Plan The purpose of this essay is to create a development plan that will address the characteristics of Learning Team C designating one member as the manager. Each team member successfully finished their DISC Assessment. This plan will be used to assess the needs of Team C. This will also measure team member’s strengths, skills, and weaknesses. By using this plan as a professional resource, the members of learning team C will be able to address and improve their weakness, shape and strengthen their skills which will aid then in reaching their personal career goals. Having a learning team to accomplish a large project is very challenging especially if the learning team has just formed.  Each Member of the team has personalities, emotions, and attitudes which can be different from other Members.  My Objective is to create a plan in which I can influence positively my members of the team to accomplish a common goal.  Therefore, the team must achieve the goal by working together as a group to become successful.  DISC Assessment The DISC Platinum rule is a behavioral style assessment that breaks down an individual’s behavior into four style categories: dominance, interactive, steadiness, and cautious. Learning Team C is comprised of four members, three females and one male. None of the team members’ behavioral style measured as steadiness or interactive. Out of the...

Words: 635 - Pages: 3

Premium Essay

Professional Development Plan

...Professional Development Plan Stephanie Ledford LDR/531 January 18, 2016 VICTOR RAYNERI Professional Development Plan As each class starts, each person in the class is assigned to a learning team. Each week the team could be assigned a weekly project. This could be a difficult chore in the beginning since no one in familiar with each other. Each person has their own personality and ways to do projects, which could be very different from their other teammates. My objective is to complete a professional development plan that will help us work as a team and work towards a common goal. An individual or a team uses a professional development plan so that they have set goals and strategies to achieve the same goal at the end of the period (Multiprofessional Faculty Development, 2012). To help me develop this plan each team member has been asked to take the DISC Assessment. DISC is a personal assessment used to determine behavior types, and how to interpret the behavior (DiSC Profile, n.d.). The DISC assessment has four styles it uses as a determination. They are Cautious (C Style), dominance (D Style), interactive (I Style) and steadiness (S Style). A cautious person is detail orientated, a slow worker and has very high expectations for themselves. A person who is dominance is very goal orientated, need control and must achieve their goals. A interactive person is very enthusiastic, must have acknowledgment and has great people skills. A person who is determined...

Words: 321 - Pages: 2

Free Essay

Professional Development Plan

...Professional Development Plan Andrea Wilson LDR/531 November 23, 2015 Professional Development Plan Learning teams have to create an effective working relationship and environment in order to accomplish delivering completed assignments on time and delivering optimal results. The objective of this paper is to create a professional development plan by first identifying the characteristics of the team; as a group and individually based on the results of the individual assessments; while indicating the style of leadership I’d employ if I were to lead the team. Learning Team B members are: Anthea Adams, Janice French, Marjorie Hansen, Chris Samuels, Billie Williams, and I, Andrea Wilson. Individual results are detailed as follows: * Anthea – Predominantly a Cautious Style, with The Assessor substyle, whose primary goal motivator is excellent goal accomplishment, The Assessor uses an evaluative approach to people and tasks. * Janice – Also Cautious Style predominantly, with The Assessor substyle. * Marjorie – Predominantly Dominance style whose primary goal is dominance and independence; and The Adventuror substyle who’s more direct and tends to try to get things done quickly.. * Chris – Predominantly an Interactive Style, primary goal motivator is to win with flair and substyle of The Impressor who is also less open and less direct. * Billie has The Cautious Style predominantly that requires predictable results as a primary motivator; and the Perfector...

Words: 525 - Pages: 3

Premium Essay

Professional Development Plan

...Professional Development Plan University of Phoenix HRM 326 Why is Training Important? The reason why training on a job is important is that training helps people grow within the job. Entering a job market now and having one job isn't for everyone, they want to expand their means, their duties as well as responsibilities. Taking a job where you can learn from someone higher up than you such as a manager, even project manager can help you with your career in the future. That means putting yourself through tests and phases that can help evaluate you more as an employee. One of the most important factors of training is the overall value of the company, you can and companies do have training facilities that just deal with their companies. This way employee can learn as much as they can about their company as well as get tutored into new positions within the business. It is important to take someone within your company and help build them that career in the company; it keeps employees happy as well as employment high. Training learning objectives Analysis of Amazon’s customer service complaints has found that some interactions between customers and Amazon’s reps do not meet with customer approval. Thousands of customers call in or email Amazon’s customer service department to discuss problems with their orders. “Customer service reps are trained to deliver the best possible support experience to their customers.” (Amazon, 2015). Customer reviews have helped Amazon to...

Words: 1194 - Pages: 5

Premium Essay

Professional Development Plan

...Professional Development Plan Gina York AED/201 December 16, 2012 Carla Gull Professional Development Plan A new school year begins and new teachers take their places at the head of the class and write their names on the board and introduce themselves. This day has been a culmination of many challenges faced head on. Many short and long term goals planned and accomplished. All of which has brought them here to this day. Full of excitement, hope, anxiousness, fear and doubt and expecting to feel all of those emotions and probably some more. Feelings of excitement for finally fulfilling a lifelong dream. Anxious and wondering if they made the right choice but most of all, will they be able to find that spark that will inspire their students. Short-Term Goals Personally, I have always found it to be helpful to have a plan or a set of goals for everything that I have wanted or tried to accomplish. It has been said that I am a bit on the obsessive and compulsive side of organization. I also find it difficult to go through a day without creating some sort of list. Whether it is a to-do list or a list of what I need to pick up as I dash in and out of the grocery store on the way home. I feel quite confident that I can expect that I will approach teaching the same way. As a teacher having a goal to reach for would be especially important. Before I can set my five year goal, I need to decide exactly what it is that I want to accomplish in five years. A person can say they...

Words: 2210 - Pages: 9