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Progressive

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Submitted By mhaile
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What are the benefits and limitations of Progressive’s IRV system and the UniFirst PDA system? 1. There are many benefits and few limitations to the IRV system for Progressive and the PDA system for UniFirst. The IRV system for Progressive has helped them to increase customer satisfaction, increase customer retention rates, and lower operating costs. The PDA system for UniFirst has benefited them due to lowering labor costs and increasing revenues. Both companies have benefited from the fact that they are now able to streamline their businesses. Some of the limitations for both organizations included obstacles when technology fails and potential security issues.

What computer system technologies could progressive add to improve the business value of its IRV program?

2. Some ways to enhance the already beneficial IRV system that Progressive has employed include the following. Progressive would benefit from supplying their agents with electric or hybrid vehicles equipped with navigational and hands-free technology. The combination of these additions to their already existing system would allow for agents to be more efficient, further reduce costs and save time during travel.

Should UniFirst switch from PDA’s to Tablet PC’s? Why or why not?

3. PDA’s and PC’s offer different benefits. The benefits of continuing use of the PDA’s are its affordability, size and ease of replacement. Tablet PC’s such as the Apple iPad or the HP Slate, offer the benefits of being able to do more, and it would allow them to combine commonly used items like camera’s to be integrated. The best plan of action for UniFirst would be to use the device that is most sought after by employees, achieves the organization’s goals and is cost-effective.

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