...Management Information Systems MANAGING THE DIGITAL FIRM Kenneth C. Laudon New York University f Jane P. Laudon Azimuth Information Systems PEARSON feerttifie tall Pearson Education International Brief Contents Part One Chapter 1 Chapter 2 Chapter 3 Chapter 4 Part One Project Organizations, Management, and the Networked Enterprise 1 Information Systems in Global Business Today 2 Global E-Business: How Businesses Use Information Systems 38 Information Systems, Organizations, and Strategy 80 Ethical and Social Issues in Information Systems 124 Analyzing Business Processes for an Enterprise System 165 Part Two Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part Two Project Information Technology Infrastructure 167 IT Infrastructure and Emerging Technologies 168 Foundations of Business Intelligence: Databases and Information Management 222 Telecommunications, the Internet, and Wireless Technology 260 Securing Information Systems 312 Creating a New Internet Business 351 Part Three Chapter 9 Chapter 10 Chapter 11 Chapter 12 Part Three Project Key System Applications for the Digital Age 353 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 354 E-Commerce: Digital Markets, Digital Goods 388 Managing Knowledge 428 Enhancing Decision Making 470 Designing an Enterprise Information Portal 508 Part Four Chapter 13 Chapter 14 Chapter 15 Part Four Project Building and Managing Systems 509 Building Systems 510 Project Management:...
Words: 3508 - Pages: 15
...Portada Management information systems managing the digital firm Part One. Organizations, Management, and the Networked Enterprise ....1 Chapter 1. Managing the Digital Firm ....2 Opening Case: DaimlerChrysler's Agile Supply Chain ....3 1.1 Why Information Systems? ....4 Why Information Systems Matter 4 • How Much Does IT Matter? 6 • Why IT Now? Digital Convergence and the Changing Business Environment ....7 1.2 Perspectives on Information Systems ....13 What Is an Information System? ....13 Windows on Organizations: Cemex: A Digital Firm in the Making ....14 Window on Technology: UPS Competes Globally with Information Technology ....17 It Isn't Just Technology: A Business Perspective on Information Systems 18 • Dimensions of Information Systems ....20 1.3 Contemporary Approaches to Information Systems ....25 Technical Approach 26 • Behavioral Approach 26 • Approach of This Text: Sociotechnical Systems ....27 1.4 Learning to Use Information Systems: New Opportunities with Technology ....27 The Challenge of Information Systems: Key Management Issues 28 • Integrating Text with Technology: New Opportunities for Learning ....30 Make IT Your Business ....31 Summary, 31 • Key Terms, 32 • Review Questions, 32 • Discussion Questions, 33 • Application Software Exercise: Database Exercise: Adding Value to Information for Management Decision Making, 33 • Dirt Bikes USA: Preparing a Management Overview of the Company, 33 • Electronic Commerce Project: Analyzing...
Words: 3823 - Pages: 16
...College Bachelor of Science in Management Syllabus Professor: Dr. 唐律 Dr. José A. Torres Fall Semester 2013-14 All curriculum material protected by U.S. copyright laws. Unauthorized sale or reproduction is strictly prohibited. Keuka College ( 2013 Keuka College HRM 208 Human Resource Management Professor: Dr. 唐律 Location: N/A Telephone: N/A E-Mail Address: drtanglv@gmail.com jtorres@keuka.edu Instructor Availability: You will be able to speak with the instructor before and following each class session. Appointments for additional meeting times may be made following each class session. COURSE DESCRIPTION: As a result of this course, students will be able to analyze and study the role of work in our society and its effect on organizations. The course will deepen the student's understanding of personnel management, the legal influences on personnel decisions, the recruitment, selection, training, and compensation of employees, service and benefit programs, as well as the major problems and recent developments in labor relations. TEXTBOOK Ivancevich, John M., Human Resource Management, 11th edition, China Machine Press, ISBN: 978-7-111-32926-8. COURSE RESOURCES: Introduction to the library for international students: http://libguides.keuka.edu/international http://libguides.keuka.edu/cat.php?cid=35791 Business and Management library guides: http://libguides...
Words: 3346 - Pages: 14
...Class Room: 310 Lucas Hall Text: Schilling, Melissa A.; STRATEGIC MANAGEMENT of TECHNOLOGICAL INNOVATION, McGraw-Hill/Irwin, 4th Edition, 2013 ISBN 978-0-07-802923-3 Cases* Hewlett-Packard Merced Division SAP America VMware Inc., 2008 IBM and Eclipse (A) Oracle vs. salesforce.com Enterprise IT at Cisco (2004) Google Inc. *All Cases are from the Harvard Business Review and are available at the SCU Bookstore Course Objectives: • To develop an awareness of the range, scope, and complexity of the issues and problems related to the strategic management of ISTs. • To develop an understanding of the “state of the art” of the strategic management of IST and IST innovation. • To develop a conceptual framework for assessing IST capabilities. • To develop insight concerning the skills necessary to be effective as an IST manager. • To offer some practice in defining and working out strategic management problems related IST innovation and implementation. Course Description/Perspective: The course focuses on the strategic management and deployment of information systems and technologies (ISTs) to improve business competitiveness. The role of IST strategy in enabling companies to effectively manage in the turbulent and dynamic business environment brought about by the Internet is studied from a number of perspectives. During the quarter, we will analyze: 1] new business opportunities in electronic commerce brought about by ISTs...
Words: 3892 - Pages: 16
...AIS 630 COMPILATION OF PAST SEMESTERS QUESTIONS APRIL 2008 – JUNE 2013 COMPILED BY : AC220 6E STUDENTS LECTURER : DR. INTAN SALWANI MOHAMED DATE : AS AT 25TH NOVEMBER 2013 CHAPTER 1 – Introduction to Information Systems Development APRIL 2009 Question 1 a) System Development Life Cycle (SDLC) is one of the commonly used methods for developing information system. Explain what SDLC is. (4 marks) OCTOBER 2009 Question 1 a) Developing information systems is a complex process and requires team effort with different skills and experts. Explain the role of the following team members in relation to SDLC. i) End user ii) Infrastructure analyst iii) System Analyst iv) Project manager (8 marks) OCTOBER 2010 Question 1 a) List the phases that can be found in the systems development life cycle. (5 marks) b) Explain two (2) critics towards the waterfall model of the systems development life cycle. (4 marks) APRIL 2011 Question 1 * An information systems development team needs a mixture of knowledge and skills to successfully build a system. List any four (4) personnel involved in a typical information systems development team. (2 marks) JANUARY 2012 Question 1 a) State the FIVE (5) components of a computer-based information system. (2.5 marks) JUNE 2012 Question 1 a) Systems development life cycle is a series of recommended steps or phases designed as a guideline for developing information system. List...
Words: 3158 - Pages: 13
...Prerequisites None Course Textbook Kotler, P., & Keller, K. L. (2012). Marketing management (14th ed.). Upper Saddle River, NJ: Prentice Hall. Course Learning Objectives Upon completion of this course, students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Explain both the Marketing Concept and the Holistic Marketing Concept. Analyze the macroenvironments as related to the marketing process. Illustrate the use of marketing research and the forecasting of demand. Describe the development of customer value, satisfaction, and loyalty. Explain the use of customer relationship management in cultivating customer relationship. Illustrate the consumer buying process and the organizational buying process. Illustrate market segmentation, market targeting, and brand equity. Describe positioning and differentiation strategies. Illustrate the development of product strategy and explain competitive strategies. Explain the marketing strategies for service companies. Identify and explain the various pricing strategies. Describe the management of the retail and wholesale business. Classify the management of advertising, sales promotion, events, and public relations. Identify and explain direct marketing and personal selling. Outline and describe new product development. Credits Upon completion of this course, the students will earn three (3) hours of college credit. Course Structure 1. Unit Learning Objectives: Each unit contains Learning Objectives that specify...
Words: 3472 - Pages: 14
...Syllabus NT2799 Network Systems Administration Capstone Project SYLLABUS Credit hours: 4.5 Contact hours: 56 (34 Theory, 22 Lab) Prerequisite(s): Completion of a minimum of 72 credits earned in the program of study including NT2640 IP Networking or equivalent. © ITT Educational Services, Inc. All Rights Reserved. -1- 13/01/2013 Network Systems Administration Capstone Project SYLLABUS COURSE SUMMARY COURSE DESCRIPTION This course provides an opportunity for students to work on a comprehensive project that includes the design, planning and implementation of a network solution for solving specific business problems. Common project management processes are applied to identify deliverables and outcomes of the project. MAJOR INSTRUCTIONAL AREAS 1. Project Management Techniques 2. A Fundamental Review of the Basics of Electronics in the AASNSA Program 3. Capstone Project 4. Research of Current and Emerging Technology COURSE OBJECTIVES 1. Apply important concepts of project management to the actual capstone project proposed for this course. 2. Use Microsoft Office Project to help plan and manage the actual capstone project. 3. Analyze the requirements for the capstone project. 4. Integrate and apply the knowledge acquired in the program to provide effective technological solutions for given problems. 5. Work in teams on a large-scope project. 6. Document solutions to a problem in detail by applying...
Words: 7871 - Pages: 32
...CHAPTER 1 Introduction In this chapter will introduce Online Training & Tracking System mainly talks about these points background of the study, problem statement, research questions, purpose of the study, research objectives, scope of study and significant of the study we’ll cover Trainingis the process from which employees acquire the capabilities to perform their jobs and is an essential part of any successful business. 1.1 Background of the study Online Employee training & tracking management System (OETTMS) is website developed for employee training in universities, colleges and institutes. The term training refers to the acquisition of knowledge, skills, and competencies as a result of the practical skills and knowledge that relate to specific useful competencies (Admiraal and Lockhorst, 2009). In addition to the basic training required for a trade, occupation orprofession, observers of the training recognize today the need to continue training to maintain, upgrade and update skills throughout working life (ASTD, 2010). People within many professions and occupations may refer to this sort of training as professional development. Training or course is an external activity of any company. It is an activity to train, improve knowledge and skill for their staff. To arrange training, it need goodManagement which the training had attended will be useable to the employee (Schuster, 2011). A core factor search is employees who will attend must...
Words: 957 - Pages: 4
...minor thesis (sometimes called a research report) is a description of your research project based on your research question(s) and/or problem(s). Your thesis tells the story of your research questions/ problems and how you found answers to them. What is the purpose of a minor thesis? purpose Although it may make a contribution to your broader academic field, the main purposes of a minor thesis or research report are to demonstrate: • • a critical awareness of the previous work in your field exploring some additional questions (a minor thesis may reproduce a previous study in a new context or with modifications) an understanding of basic research theory and techniques. Who is the audience? You need to imagine someone who is well-educated in your broad area but who does not know about your specific research. You will need to define and clarify some terminology and concepts. writing? When should I start writing? Begin your writing early. The more work you've done at the proposal stage the easier it will be. Set up folders that will contain separate documents for each chapter or major section. Add to these as you develop your ideas. The order in which you write about your research is often not the same as the order of the finished chapters or sections. Discuss and work out a draft for organising your chapters with your supervisor. Using questions to guide your structure Here are some questions to help you think about some sections you might include in your minor thesis. The suggestions...
Words: 1471 - Pages: 6
...1. What was at the root of the problems (risks) with the payment system (e.g. lack of clear business purpose, lack of top management support, technology, insufficient budget, unrealistic timeline, poor project and risk management, etc…) (response can be bulleted list of problems) There were multiple problems with the payment system, it was not a single event that caused this failure. Although the idea of prepaid card system was suppose to be convenient for the customers, when one thinks about how the company set this up, it was not convenient at all but rather cumbersome. Instead of going directly to one location (the bar) to purchase their products, customer would have to go to a different Kiosk to purchase a prepaid card (usually located 40+ meters from the bar) and then head back to the bar; this whole task completely eliminates the convenient aspect of the project. Personally I believe this was mostly about the company’s idea of “innovation”, showing a new type of technology and not about efficiency at all. The Kiosk and the bar being located so far apart is a organizational problem. Other organizational problems include the lack of training of personnel for scenarios such as this, when the card systems do not work probably. Management failed to have backup plans and should have realized that things will go wrong, especially when using a new system for the first time. The technical problems however were more prevalent than the organizational problems from what was gathered...
Words: 1644 - Pages: 7
...Chapter Solutions Operations Management.pdf DOWNLOAD HERE CHAPTER 12: INVENTORY MANAGEMENT – Suggested Solutions to ... http://users.ipfw.edu/khamaljn/P301/Class_Notes/Solutions-Chapter12.pdf 1 BUS P301:01 CHAPTER 12: INVENTORY MANAGEMENT – Suggested Solutions to Selected Questions Summer II, 2009 Question 12.5 This is EOQ with D = 19,500 units/yr; H = $ ... CHAPTER 11 Operations Management http://www.eng.uwi.tt/depts/mech/ugrad/courses/meng3006/Week09b.pdf Operations Management, ... • To decouple operations ... CHAPTER 11 11-39 Inventory Management Economic Production Quantity I n v en t o r y L ev el CHAPTER 10 Operations Management - Academic Resources at ... http://academic.missouriwestern.edu/mlewis14/MGT%20416/Lectures/My%20Chap010.pdf Operations Management 8th edition 10-2 Quality Control CHAPTER 10 Quality Control McGraw-Hill/Irwin Operations Management, Eighth Edition, by William J. Stevenson PRODUCTION/OPERATIONS MANAGEMENT - … http://faculty-staff.ou.edu/B/Samir.Barman-1/POMsp02.doc PRODUCTION/OPERATIONS MANAGEMENT. BAD 5262 . SPRING 2002. Course Instructor: Samir Barman, Ph.D. ... Apr 02 Chapter 3 All Example Problems. Operations in a PR: 3.1-3.6 Chapter 7 Accounting for Financial Management http://harbert.auburn.edu/~yostkev/teaching/finc3630/notes/Chapter7solutions.pdf Chapter 7 Accounting for Financial Management ANSWERS TO END-OF-CHAPTER QUESTIONS 7-3 No, because the $20 million of retained earnings would probably not be held as cash...
Words: 852 - Pages: 4
...International American University Department of Business The University Catalog and Student Handbook supplement this syllabus and are available through IAU Online as a digital soft copy. Please make sure that you review the University Catalog and Student Handbook so that you can be successful in this course. 4201 Wilshire Blvd., Suite #610 ♦ Los Angeles, CA 90010, CA, U.S.A. ♦ T: (323) 938-4428 ♦ F: (323) 938-4-4429 ♦ E: www.iau.la MKT 500C Marketing Management Syllabus Instructor Name: Instructor Phone: Instructor Email: Campus / Room: Mode: COURSE DETAILS Christopher Lloyd, MBA (310) 594-1023 clloyd@iau.la Main Campus – B Hybrid Term/Year: Days: Time: Start: End: Fall S2, 2015 Wednesdays 6:00pm - 10:00pm October 26, 2015 December 18, 2015 Christopher Lloyd earned his MBA with a concentration in Information Systems from California State University Long Beach in 2012. Professor Lloyd teaches as an adjunct professor for courses in management, marketing, business, information systems management, and computer information systems for undergraduate and graduate level courses. His responsibilities include teaching and mentoring undergraduate and graduate students, and attending conferences and symposiums addressing strategic management, digital marketing, and search engine optimization. Professor Lloyd's "learning through application" approach earns him high praise from his students. His genuine interest in their career advancement and personal...
Words: 9115 - Pages: 37
...Decision No: …158/QĐ-ĐHFPT…Date:…7/9/2013) Course name: Business Research Methods Course code: RMB301 Level: Bachelor Implementation period: Summer, 2014 Lecturer: Nguyen Anh Loi E-mail: loina@fpt.edu.vn Phone: 0979521941 1) Main objectives and goals of the course This course introduces students to a number of research methods useful for academic and professional investigations of business practices. By examining the applications, strengths, and weaknesses of methodologies drawn from both the qualitative and quantitative traditions, this course permits an understanding of the various steps involved in designing and executing a research project so that students will be able to conduct their research later. The course aims to provide learners with knowledge and skills in designing and implementing an independent business research project. After the course, students will be able to: 1. Formulate research questions and objectives. 2. Conduct an appropriate literature review. 3. Design and implement appropriate qualitative and/or quantitative research methods. 4. Write a research proposal that can form the basis for their final dissertation. 5. In overall, learners will know necessary steps to carry out a research project and to write a structured report/dissertation. 2) Course Textbook(s)/Resources: a) Mark Saunders, Philip Lewis, and Adrian Thornhill, 2012, Research Methods for Business Students, 6/E, Financial Times Press. (ISBN-10: 0273750755; ISBN-13:...
Words: 1883 - Pages: 8
...CONFLICT HANDLING STYLES AND PROJECT MANAGER EFFECTIVENESS THESIS Stephen P. Wardlaw, Captain, USAF AFIT/GSM/LSY/88S-28 TC nc21A9 88 DEPARTMENT OF THE AIR FORCE AIR UNIVERSITY AIR FORCE INSTITUTE OF TECHNOLOGY Wright-Patterson Air Force Base, Ohio - .m.l i -. . . . 88 12 21 026 AFIT/GSMILSY/88S-28 CONFLICT HANDLING STYLES AND PROJECT MANAGER EFFECTIVENESS THESIS Stephen P. Wardlaw, Captain, UJSAF AFIT/GSMILSY/88S-28 Approved for public release; distribution unlimited . -! -- U II - U PU E I ~ E 1 I 1 - m . . The contents of the document are technically accurate, and no sensitive items, detrimental ideas, or deleterious information is contained therein. Furthermore, the views expressed in the document are those of the author and do not necessarily reflect the views of the School of Systems and Logistics, the Air University, the United States Air Force, or the Department of Defense. Aceession For NTIS GRA&I LTIC TAB Unannounced JustificationBy l ,i Distribution/_ AvailtbilitY Codes A-7 U ,' o Dist 1pecial L .... AFIT/GSM/LSY/88S-28 CONFLICT HANDLING STYLES AND PROJECT MANAGER EFFECTIVENESS THESIS Presented to the Faculty of the School of Systems and Logistics of the Air Force Institute of Technology Air University In Partial Fulfillment of the Requirements for the Degree of Master of Science in Systems Management Stephen P. Wardlaw,...
Words: 3520 - Pages: 15
...Instructor’s Manual Enterprise Resource Planning, 1/E CHAPTER 1: A FOUNDATION FOR UNDERSTANDING ENTERPRISE RESOURCE PLANNING SYSTEMS CHAPTER OBJECTIVES 1. Develop an understanding of how ERP systems can improve the effectiveness of information systems in organizations. 2. Understand the business benefits of enterprise resource planning (ERP) systems. 3. Understand the history and evolution of ERP. CHAPTER OUTLINE 1. A Foundation for Understanding Enterprise Resource Planning Systems a. The Emergence of Enterprise Resource Planning Systems 1. What is ERP? 2. The Evolution of ERP 3. The Integrated Systems Approach b. Business Benefits of ERP c. ERP Modules d. ERP Design Alternatives e. The Business Case for ERP 1. Cost-Benefit Analysis for ERP 2. Can ERP Provide a Competitive Advantage? f. The Challenge of Implementing an ERP System g. Summary ANSWERS TO END-OF-CHAPTER QUESTIONS Questions for Discussion: 1. Use on-line library databases to identify articles in trade publications which provide case studies of ERP implementations. These articles may provide some insight into each of these questions. a. How widespread is the use of ERP across certain industries? b. What are the benefits reported from implementing ERP? c. What are its limitations? 2. Research and learn about the implementation of ERP. Use trade publications and on-line library databases (e.g. ABI Inform, ProQuest, First Search, Wilson Select Plus, available through...
Words: 8305 - Pages: 34
