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Our topic of research was Enterprise Resource Planning and this was chosen as we felt like it would be easier for the company to allot resources in a better way. The company is relatively small with a workforce of 27 people. The customer base is large and our project was to help Resources generate efficient and quality work with the right amount of people sent out to each site. We suggested how an ERP system could save a lot of time, reduce operational cost & increase profitability. Resources has a large customer base which includes companies like ABB, Arabtec, JLT, Al Futtaim, Mediclinics (14 hospitals), GEMS Group (43 schools), Etihad Catering, Emrill, Al Naboodah, American Embassy, Ireland Embassy, Deyaar, Dubai Mens College, Dubai Real Estate Centre, First Gulf Bank, Kanoo Group, Proclad. We worked on some marketing techniques and suggested few prospects they could look into since they do not use any kind of advertising or promotional techniques. They have been getting their clients through word of mouth and we see a greater chance of growth if they indulge in more advertising. This project includes the suggestions we gave them to improve on all aspects. We introduced them to an ERP system called as Epicor (SaaS) Solutions. We made sure they were informed about the changes it could bring in the company avoiding a lot of paperwork they currently have. The benefits, the reasons as to why they need one were explained in detail and the project was mainly done because we found them having a little difficulty in this particular area. Resources being a small sized company offering services to large corporations with high rate of customer satisfaction was fascinating. We understood the size of the company doesn’t matter as long as it’s offering best services and having a great customer relationship.

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