...medical records to fast diagnosis, rapid lab results, and quick radiology readings the health care professionals must be constantly educated on new information systems. New technology allows more patients to be seen, faster, more cost effectively, and more securely than ever before. Telenursing is being used all over the world and the demand is growing more each year. For example, calls to the national telephone service in the UK, NHS Direct, increased by 20% every year since being introduced in 1997 (Purc-Stephenson, R., 2013). Anyone can have availability to health care on any day or any time. Some telenursing systems are open 24 hours a day. Manuel, a co-worker has recently inquired about the role of a telenurse. He has applied for the position although has many questions about the job itself. Currently, as a student in a nursing information systems class have been educated on many roles that information systems can have in nursing, as well as a few disadvantages and advantages to the different information systems available. Manuel needs to realize that this new position places him in a role model position for the people seeking help. There are pros and cons to any career although Manuel should consider completing some self-reflection before accepting the position such as the pros and cons to telenursing, the important role and reliability he will have, as well as consumer satisfaction and education. Telenursing is medical information and education given via phone or other communication...
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...seeking on becoming a nurse to research the pros and cons of the different areas of nursing. Gender is a big role in nursing, especially when a specific area of interest is chosen by the individual. For instance, women are gentle so they will probably do well with caring for the babies. While the men are physically strong, they are needed in the physical therapy area to help with lifting patients. Being a nurse you must have patience, customer service, being independence, and honesty. I believe that being a nurse will not be an easy task. It takes hard work and dedication to achieve this goal. Becoming a nurse may be an accomplishment for those that enjoy helping others. It also has great pay and benefits and offers a secure job for a career. Becoming a nurse you must have the knowledge and understanding when it comes to helping others. Customer and personal service is important in nursing because it lets the person that you are helping know that you care about their needs, and you want to meet their standards for service and satisfaction. With customer service you must know how medicine works and certain information and techniques to diagnose and treat injuries, diseases and deformities. This would include knowing the symptoms, treatment alternatives, drug properties and interactions, and preventive health care measures when treating a patient. Knowing how to satisfy a customer a nurse must also know the psychological path of the patient. Being aware of how human behavior...
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...and vascular services, hospital medicine and critical care, internal medicine and primary care, kidney disease and dialysis, liver disease, mental health, neurology and neurosurgery, and oral surgery; and ear, nose, and throat. The company also provides services in the areas of pain management, patient education programs, pediatric subspecialties, pharmacy, plastic and cosmetic surgery, pulmonary care (lung), radiology and imaging. The levels of professionalism are very high and closely examine. We have many different levels at the Diversity Healthcare Hospital system which includes: Six Administrative Assistant/Office Managers Job Duties: * Answers telephones, screens and routes calls to appropriate persons, takes and distributes messages accurately, and returns phone calls as appropriate, and manage email communication. * Greet clients as they come into office * Assess client’s needs and schedule appointments accordingly * Verify patient information * Verify patient insurance information * Call insurance companies about patient claims, * Check eligibility of insurance for services rendered * Ensure accuracy of patient information and return patients calls when needed * Pull...
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...PR I N T COVER STORY 10 ways practitio ners can avo id f requent ethical pitf alls Boost your ethical know -how w ith these practical tips on avoiding common ethical quandaries. By DEBORAH SMITH Monitor Staff January 2003, Vol 34, No. 1 Print vers ion: page 50 Talk to the ethics experts , and they'll tell you the bes t defens e agains t an ethical problem s is a good offens e. By looking out for fores eeable conflicts and dis cus s ing them frankly with colleagues and clients , practitioners can evade the m is unders tandings , hurt feelings and s ticky s ituations that lead to hearings before ethics boards , laws uits , los s of licens e or profes s ional m em bers hip, or even m ore dire cons equences . However, being vigilant does n't m ean ps ychologis ts s hould s pend their days worrying about where the next pitfall could be, s ays Robert Kins cherff, JD, PhD, form er chair of APA's Ethics Com m ittee, which adjudicates ethics com plaints . "Ins tead of worrying about the ways [they] can get in trouble, ps ychologis ts s hould think about ethics as a way of as king 'How can I be even better in m y practice?'" he explains . "Good ethical practice is good profes s ional practice, which is good ris k m anagem ent practice." When ps ychologis ts do end up in ethical quandaries , it's often becaus e they unwittingly s lid too far down a s lippery s lope--a res ult of ignorance about their ethical obligations or thinking they could handle a s ituation that...
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... 1-6 Introduction to Operations Management Food Processor Table 1.2 Inputs Raw Vegetables Metal Sheets Water Energy Labor Building Equipment Processing Cleaning Making cans Cutting Cooking Packing Labeling Outputs Canned vegetables 1-7 Introduction to Operations Management Hospital Process Table 1.2 Inputs Doctors, nurses Hospital Medical Supplies Equipment Laboratories Processing Examination Surgery Monitoring Medication Therapy Outputs Healthy patients 1-8 Introduction to Operations Management Manufacturing or Service? Tangible Act 1-9 Introduction to Operations Management Production of Goods vs. Delivery of Services Production of goods – tangible output • Delivery of services – an act • Service job categories • Government • Wholesale/retail • Financial services • Healthcare • Personal services • Business services • Education • 1-10 Introduction to Operations Management Key Differences 1. Customer contact 2. Uniformity of input 3. Labor content of jobs 4. Uniformity of output 5. Measurement of...
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...Foundation, hereafter referred to as EMFF, provides a competitive advantage to the Internal Medicine Department of the Chicago School of Medicine through the delivery of efficient and high quality service to patients. Treating patients generates revenue the Internal Medicine Department and contributes to investments in research in the highly competitive healthcare sector. Unfortunately, declining customer satisfaction, as evidenced in a growing number of customer complaints, suggests the quality of service is deteriorating and threatens the very competitive advantage of the EMFF. Problem Description Laura Jones, supervisor of the call centre, seeks to remedy operational deficiencies. Laura suspects the call centre suffers from insufficient capacity and/or scheduling problems. The call centre faces high employee turnover, which is consistent with the industry norm. As a result most customer care representatives (CCRs) have limited experience. Only two CCRs have over two years experience while the remaining seven have worked at the centre for less than one year. While new CCRs are given standard training they lack incentives linked to key performance indicators. Compounding the problem is the increasing number of duties assigned to CCRs, including; scheduling patients, translating, handling queries, providing advice on first aid, and to performing administrative duties. Time spent on translation and administrative activities comes at the expense of servicing call centre...
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...possible dilemmas that could arise in course of practice between the nurse colleagues and the clients. Examples will be based on my clinical placement 1 at Blackfriars Work Centre. Confidentiality is keeping secret, the shared information depending on the situation arising. Dimond (2002) define confidentiality as one of the values of good practise that is concerned with protecting the private information obtained about the patient and client during the period of professional practice. Importantly all nurses including midwives have legal and professional responsibilities to respect the rights of patients and clients and treat them equally. NMC (2002) states that as a registered nurse, midwife or health visitor, you must protect confidential information. Clause 10 UKCC (1992) further states that health professionals should avoid from divulging such information without the client’s consent or a nominated person advocating on his behalf unless the disclosure is required by court order, in the public health interest and in the best interest of the patient. In addition, confidentiality as part of the social, ethical and moral basis of working in care setting is further explained in the NMC (2002) clause 5.1-5.4. In clinical setting, preserving confidentiality is view as the key to establish trust, promote good relationship and interaction. In the absence of this, nurses might not be able to offer the client the required quality care as expected Hogston and Simpson (1999). ...
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...Cabarrus Memorial Hospital gathered in the windowless, walnut paneled boardroom for its monthly meet- ing (see Exhibit 19/1 for board members). Board chairman George Batte opened the meeting saying, “Because we do not have an open heart surgery program, patients needing open heart surgery or coronary angioplasty have to be transferred to another hospi- tal, causing inconvenience to the patient’s families and risks from delayed treatment. There are several questions we have to answer in addressing this issue. Should we add open heart surgery to the mix of cardiac services we offer? Does the hospital’s existing service area provide adequate patient volumes to support the program? What This case was written by Fred H. Campbell, The University of North Carolina at Charlotte, and Darise D. Caldwell, Executive Vice President and Chief Operating Officer, Northeast Medical Center. It is intended as a basis for classroom discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Used with permission from Fred Campbell. 804 Exhibit 19/1: CMH Board of Trustees Mr. George A. Batte, Jr., Chairman (Retired Manufacturing Executive) Mr. L. D. Coltrane, III, Vice Chairman (Telephone Company President) Mr. Robert L. Wall (President, Cabarrus Memorial Hospital) Mr. Dan Gray, Secretary (Executive Director, Charitable Foundation) Mr. Durwood Bost, CPA (Retired Manufacturing Executive) Mr. S. W. Colerider, Jr. (Retired Manufacturing...
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...Internet Connection Study Prepared for: Northeastern Health Services, Inc. Prepared by Joe Smith, Health Care Technology Consultant Annotated Bibliography: Haggard, J. (2014). America’s Embrace of the Mobile Internet : Analyses and Issues. New York: Nova Science Publishers, Inc. In this collection of articles, the editor brings together papers covering three different topics - adoption of mobile internet and how it differs between demographic groups; how culture is able to impact design and usage of mobile devices; and how text and multimedia messaging present new challenges for policymakers. With regard to this proposal, the first article discusses how mobile internet usage in rural areas has lagged behind the rest of the population. The article also points out that while there have been improvements in coverage, the build-out of mobile networks has typically been less extensive than in urban areas. Solution: Mobile/Wireless Internet Its Use: Mobile Internet service could potentially be used in conjunction with site-to-site VPN connections, in order to establish connectivity from the remote locations to the hospital. Application: Mobile Internet hotspot devices could be used to get Internet access in Northeastern Health Services’ remote offices. In conjuction with these hotspots, firewall appliances can be used to establish a site-to-site VPN connection from each of the offices to the hospital’s radiology department. However, because of the lower levels of...
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...Center for US Health System Reform Business Technology Office The ‘big data’ revolution in healthcare Accelerating value and innovation January 2013 Peter Groves Basel Kayyali David Knott Steve Van Kuiken Contents The ‘big data’revolution in healthcare: Accelerating value and innovation 1 Introduction1 Reaching the tipping point: A new view of big data in the healthcare industry 2 Impact of big data on the healthcare system 6 Big data as a source of innovation in healthcare 10 How to sustain the momentum 13 Getting started: Thoughts for senior leaders 17 1 The ‘big data’ revolution in healthcare: Accelerating value and innovation Introduction An era of open information in healthcare is now under way. We have already experienced a decade of progress in digitizing medical records, as pharmaceutical companies and other organizations aggregate years of research and development data in electronic databases. The federal government and other public stakeholders have also accelerated the move toward transparency by making decades of stored data usable, searchable, and actionable by the healthcare sector as a whole. Together, these increases in data liquidity have brought the industry to the tipping point. Healthcare stakeholders now have access to promising new threads of knowledge. This information is a form of “big data,” so called not only for its sheer volume but for its complexity, diversity, and timeliness...
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...Thank you for downloading this free PDF version of 101 Ways to Succeed in Selling by Greg Gore. Please share this PDF file with your friends and colleagues. The following pages are an exact duplicate of the book, including the cover. This PDF version contains navigating links and bookmarks. To go to a chapter, click on the bookmark or use the navigation link by clicking on the chapter title on the Contents page (PDF page 6). To order a printed copy of the book at $4.80 including shipping and handling, call 1-800-772-9472 or print and mail or fax the order form included as the last page of this file. Greg Gore’s email address is gg@GregGore.com. Now, enjoy the book! 101 Ways to Succeed in Selling by Greg Gore © 2001 by Praxis International, Inc., All rights reserved. 101 ways to succeed in selling “Everyone lives by selling something.” —Robert Louis Stevenson greg gore About the Book One common denominator of successful people is that they know how to sell themselves. In this brief, to-the-point book, you’ll learn 101 ways to be successful in selling yourself, a product, service, or an idea. The ideas, methods and techniques presented are so easy to apply you can start using them today. And, they’re so effective you’ll want to continue to use them for a lifetime. 101 ways to succeed in selling is small enough to keep in your briefcase or on your desk. Review the ideas often and apply them at every opportunity. Remember, the ideas will...
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...treatment. q Systematic reviews are particularly useful because they usually contain an explicit statement of the objectives, materials and methods, and should be conducted according to explicit and reproducible methodology. q Randomised controlled trials and systematic reviews are not automatically of good quality and should be appraised critically. www.evidence-based-medicine.co.uk Prescribing information is on page 8 1 What is critical appraisal What is critical appraisal? Critical appraisal is one step in the process of evidence-based clinical practice. Evidencebased clinical practice is ‘an approach to decision making in which the clinician uses the best evidence available, in consultation with the patient, to decide the option which suits the patient best’.1 To determine what is the ‘best’ evidence, we need critical appraisal skills that will help us to understand the methods and results of research and to assess the quality of the research. Most research is not perfect,...
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...CHAPTOR 12 In the early 1930s, a mathematician developed a formula that could be used to make accurate weather forecasts, something that was unheard of at that time. However, because there were no computers or calculators at that time, it took almost three months of hand calculations to come up with the next day’s forecast. This obviously was far from useful, and many individuals scoffed at such a preposterous solution to weather forecasting. However, with the introduction of computers by the late 1940s, the amount of time needed for the calculations was dramatically decreased. Suddenly, this model became very popular, and today it forms the basis for all weather forecasting. The point here is that it sometimes requires vision to see how an idea or technology could be used. This vision also applies to new technologies like wireless communications. Some users question why we should consider wireless technology when the existing wired system seems to work just fine. In this chapter, you will learn what it takes to convert the potential of wireless technology into a successful business reality. We’ll look at the steps needed to incorporate wireless technology into a business, and at the advantages and challenges that face business users who consider adopting this new technology. Advantages of Wireless Technology The advantages of incorporating wireless technology into a business are far-reaching and can positively impact an organization in many ways. In addition to the...
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...uses of this are when the business acquires goods from a supplier outside of the business, or utilizes services from experts or specialists that are otherwise unaffiliated with the primary business. Having these arrangements will allow a business to have access to supplies or skills that cannot be directly provided within their organization. What types of HR functions are generally outsourced? As global technology improves and advances, the use and effectiveness of outsourcing increases. Creative work is commonly handled by outside professionals. This could include such projects as website design, store layout, store interior design, brand packaging, and logos. Another function commonly outsourced is customer support. Either over telephones or the internet, companies can redirect their customers to customer support helplines that may not be in the same city, or sometimes even the same country. Two different, but functionally similar, tasks that are commonly outsourced are accounting and legal services. Both functions utilize the services of workers that are usually employed by firms. Manufacturing of products, which might include machines or factory workers, is another function commonly involved for companies directly involved with physical products. One more major function that can be outsourced is the recruitment and hiring process, which could be done through advertising or by head hunters....
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