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In the term of customer relationship, it will be divided into three main structure of get, keep, and grow Stan’s subscribers. Service promotion is one of the methods that Stan uses to get its customers which it will give free 30 days trial in order to create first impression relationship between newly subscribers and Stan. After it is nearly 30 days, then subscribers will decide whether they want to continue using Stan’s service or not. It can be said that this is a smart idea of Stan to introduce people about its service and bind them to use Stan as its provider of video. After people have subscribed with Stan’s service, they will be given emails every weeks about the newsletter of its service, so that they know about any updates and promotions

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