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Productive and Counterproductive Behaviors
PSY428
March 26th, 2012

An organization’s productivity and an employee’s job satisfaction level are both determined by the productivity and counterproductive behaviors in the workplace. In order to effectively change counterproductive behaviors or reinforce productive behaviors, leaders must be able to understand and deal with these types of conduct. “After identifying behaviors a company can then evaluate the relationship between job behaviors in relation to job performance”(2011).

Defining Productive Behaviors

According to "Productive And Counterproductive Behavior" (2011), “Productive behavior is defined as employee behavior that contributes positively to the goals and objectives of the organization.” During an employee’s transition period or “learning curve”, he or she is not a productive member of an organization. At this time, the organization considers the new hire as a liability. The new employee is being remunerated for a job that is not being performed to the performance level an organization would consider productive.

Defining Counterproductive Behaviors

According to Flaherty and Moss (2007), “Counterproductive work behaviors – that is, acts that employees undertake that are intended to damage the organization or its members…”(p.2550). These behaviors vary from absenteeism, theft, verbal abuse, damage of company property, and even physical assault. These behaviors, add more labor to productive employees, which then decrease their productivity. These acts undermine the organization’s performance and the satisfaction of the other employees.

The Impact of Productive and Counterproductive Behaviors on Job Performance

Productive behaviors represent a point where an organization gains a return on investment form their employee. According to Jex 2008, “Productivity takes into account the cost of achieving a given level of performance or effectiveness” (Jex 2008). If two employees achieve the same level of financial results but one did so at less cost to the company, that person would be considered more productive because they brought more to the bottom line. Productivity and efficiency is transposable. A highly efficient person achieves a great deal in a relatively short period. As time is related to money, then efficiency is related to productivity. Any productive behavior will benefit the organization, management staff, other employees, as well as the individual themselves. A productive employee may even prompt another employee to become productive, creating a cycle of productivity in the workplace. Productivity promotes a positive work place and high job performance. Counterproductive behaviors have a strong negative impact on the organization and can damage its reputation. The lack of clear direction, motivation, and consistently following organizational policies are all counterproductive behaviors that can decrease the moral of the workplace. Successful business routines can be derailed and the progress of a stable organization will be immobilized.

Strategies to Increase Productive Behaviors

To ensure productivity, an organization should have several strategies in place. According to, "Strategies To Increase Productive Behavior And Decrease Counterproductive Behavior" (2011), “To ensure that employees are practicing productive behavior instead of counterproductive behavior, prevention and promotion should be considered first”. Preventing counterproductive behaviors start with employee appraisals. Employee evaluations give managers a formal way to determine the areas of opportunities as well as areas to celebrate. Both the employee and manager can determine action steps to increase productivity. Organizations can also implement new hire training programs as well as ongoing periodic training to sustain employee’s current knowledge. This will keep the company on the cutting edge while empowering their employees making them feel valued. Organizations can also have strategies in place before hiring a new employee. Part of the interviewing process can be used to determine their ability to be productive. Other strategies that can increase productivity while decreasing counterproductive behavior are, adding random drug screening to the organization’s regulations and cameras to the workplace. This will help deter drug usage and theft. Leaders must ensure that employees receive proper training as well as receive proper information in a timely manner. Organizations that have a quality leader-employee communication are proven to have a greater level of organizational commitment. These relationships lead to increased efficiency and productivity. Job satisfaction can also be increased simply by listening and communicating with employees. Having an open door policy will indicate to the employee the leaders are interested in their thoughts and in turn makes them feel valued. Another strategy that will increase productivity is a rewards system. Whether it’s through appraisals or monetary incentives, it is a great way to increase productivity. To understand the relationship between productive and unproductive behaviors, an organization must identify what productive and counterproductive behaviors are and how it has a huge impact on the organization’s success. Organizations are the sum of all its employees. As productive and efficient the employees are the organization will receive a return on its investments through financial success.

References:
Flaherty, S., & Moss, S. A. (2007, November). The Impact of Personality and Team Context on the Relationship Between Workplace Injustice and Counterproductive Work Behavior.. Journal of Applied Social Psychology, 37(11), 2549-2575.
Jex, S. M., & Britt, T. W. (2008). Organizational psychology: A scientist-practitioner approach (2nd ed.). Hoboken, NJ: John Wiley and Sons.
Productive and Counterproductive Behavior. (2011). Retrieved from http://studentoffortune.com/question/1065867/Productive-and-Counterproductive-Behavior
Strategies to Increase Productive Behavior And Decrease Counterproductive Behavior. (2011). Retrieved from http://www.bukisa.com/articles/448490_strategies-to-increase-productive-behavior-and-decrease-counterproductive-behavior

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