There is a reason for a company to concern if their employees are not satisfied with their jobs because employees are the work force representing the company to generate profit to the company. Dissatisfied employees may under-perform when executing the tasks given to them and as a result employees may not able to achieve the objective set by the company. In an article “Employee satisfaction leads to customer satisfaction and big profits” by Kevin Ertell (2011) stated that employees shape the experience a customer has with the company, making employee the most memorable voice of the brand or company as they constitute to the actual brand experience.

Research shows that most satisfied employees are willing to work longer hours than those who are not satisfied with their jobs (Rob Kelley, 2006). This would also mean that satisfied employees would put more effort and responsibilities on their job. In another words, satisfied employees can perform better at their jobs compared to dissatisfied employees.

Employees would develop unhealthy behavioral when they are not satisfied with their job. Usually dissatisfied employee would lose interest of their job therefore putting less effort and also pay less attention to the quality of their job (Elodie Fun, 2011). This negative behavioral would give a negative impact on the company’s productive and also the quality of product and services for the customer. Worst is that employees may not turn up to work on time or even absent.

Elodie Fun (2011). Job satisfaction and the effect [online]. [Accessed 19 March 2012]. Available from: <http://www.squidoo.com/childadult-jobsatisfaction>.

Kevin Ertell (2011). Employee satisfaction leads to customer satisfaction and big profit [online]. [Accessed 19 March 2012], Available from: