...Dowling, as he spotted the first white beaches from his seat of the Miami-Trinidad flight. “Look, Steve, we are flying close by our plant this time,” he said to Steve Elmquist, pointing at a fairly significant landmark on the coastline below them (see Exhibit 1). Ed Dowling was executive vice president for operations at Cleveland Cliffs Inc., and Steve Elmquist was the general manager of Cliffs and Associates Ltd. (CAL), jointly owned, following a recent joint venture, by Cleveland Cliffs and the German process technology company Lurgi Metallurgie GmbH. Neither of the two had spoken much since they started their journey some eight hours ago in Cleveland, Ohio, where they had presented to the board members of Cleveland Cliffs, the status of the plant that now lay just below them. The purpose of the plant was to produce Direct Reduced Iron (DRI), a product of great importance to steel mills known as “mini-mills”. While not directly visible to the untrained observer, the plant represented a masterpiece of process engineering and technology development. It was the first commercial implementation of the Circored technology, a revolutionary approach to iron ore reduction developed by Lurgi over the previous decade. While CAL could undoubtedly pride itself on creating a scientific breakthrough that was being discussed in the steel industry around the world, the meeting in Cleveland, from which they were returning, was as remote from a celebration as the weather here in the Caribbean...
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...ISOM2700 Introductions to Operations Management Instructor: Dr. Cui Zhijian, Email: zhijianc@ust.hk, Office: Rm 4079, Tel: 34692127 TA: Ms Jia Jing, imjing@ust.hk Brief Outline The course content is divided into two components. In the first part, Business Process Analysis and Improvement, we study tools and cases that allow us to analyze, improve and design internal firm activities. In the second part, Supply Chain Management, we turn our attention to entities external to the firm and examine the activities of sourcing raw materials and delivering goods to consumers. The components are detailed below: Part I: Business Process Analysis and Improvement. We begin our study of business processes by first playing the “Lego” game. Through this exercise, we will have an overview of a simple assembly line as well as the fundamental concepts in process management, such as capacity, bottleneck, etc. Then, we study how to analyze the operational process using the case “Kristen´s Cookie Company” and further evaluate the financial value of operational improvement. In the following sessions, we will introduce Toyota production system as well as it implication in service context. We will also study the tools of quality management. We finally study the operations strategy and the product-process matrix using “Shouldice” case. Part II: Supply Chain Management: In this part, we turn our attention to the interfaces between an organization and its external environment, more specifically...
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...Pumping Iron at Cliffs & Associates The Circored Iron Ore Reduction Plant in Trinidad 09/2004-5041 This case was written by Christoph H. Loch, Professor of Technology Management at INSEAD, and Christian Terwiesch, Associate Professor of Operations Management at the Wharton School, as a basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Copyright © 2002 INSEAD-Wharton, France/USA. Revised Version, copyright © 2004 INSEAD-Wharton, France/USA. N.B. PLEASE PERMISSION. NOTE THAT DETAILS OF ORDERING INSEAD CASES ARE FOUND ON THE BACK COVER. COPIES MAY NOT BE MADE WITHOUT 1 5041 “There are worse places in the world to be in December than Trinidad,” thought Ed Dowling, as he spotted the first white beaches from his seat on the Miami-Trinidad flight. “Look, Steve, we are flying close by our plant,” he said to Steve Elmquist, pointing at a significant landmark on the coastline below them (see Exhibit 1). Dowling was executive vice-president for operations at Cleveland Cliffs Inc., and Elmquist was the general manager of Cliffs and Associates Ltd. (CAL), which was co-owned by Cleveland Cliffs and Lurgi Metallurgie GmbH, the German process technology company, following a recent joint venture. Neither had said much since starting their journey some eight hours before in Cleveland, Ohio, where they had reported to the board members of Cleveland Cliffs on the status of...
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...Pumping Iron at Cliffs & Associates The Circored Iron Ore Reduction Plant in Trinidad 09/2004-5041 This case was written by Christoph H. Loch, Professor of Technology Management at INSEAD, and Christian Terwiesch, Associate Professor of Operations Management at the Wharton School, as a basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Copyright © 2002 INSEAD-Wharton, France/USA. Revised Version, copyright © 2004 INSEAD-Wharton, France/USA. N.B. PLEASE PERMISSION. NOTE THAT DETAILS OF ORDERING INSEAD CASES ARE FOUND ON THE BACK COVER. COPIES MAY NOT BE MADE WITHOUT 1 5041 “There are worse places in the world to be in December than Trinidad,” thought Ed Dowling, as he spotted the first white beaches from his seat on the Miami-Trinidad flight. “Look, Steve, we are flying close by our plant,” he said to Steve Elmquist, pointing at a significant landmark on the coastline below them (see Exhibit 1). Dowling was executive vice-president for operations at Cleveland Cliffs Inc., and Elmquist was the general manager of Cliffs and Associates Ltd. (CAL), which was co-owned by Cleveland Cliffs and Lurgi Metallurgie GmbH, the German process technology company, following a recent joint venture. Neither had said much since starting their journey some eight hours before in Cleveland, Ohio, where they had reported to the board members of Cleveland Cliffs on the status of...
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...Pumping Iron at Cliffs & Associates The Circored Iron Ore Reduction Plant in Trinidad 09/2004-5041 This case was written by Christoph H. Loch, Professor of Technology Management at INSEAD, and Christian Terwiesch, Associate Professor of Operations Management at the Wharton School, as a basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Copyright © 2002 INSEAD-Wharton, France/USA. Revised Version, copyright © 2004 INSEAD-Wharton, France/USA. N.B. PLEASE PERMISSION. NOTE THAT DETAILS OF ORDERING INSEAD CASES ARE FOUND ON THE BACK COVER. COPIES MAY NOT BE MADE WITHOUT 1 5041 “There are worse places in the world to be in December than Trinidad,” thought Ed Dowling, as he spotted the first white beaches from his seat on the Miami-Trinidad flight. “Look, Steve, we are flying close by our plant,” he said to Steve Elmquist, pointing at a significant landmark on the coastline below them (see Exhibit 1). Dowling was executive vice-president for operations at Cleveland Cliffs Inc., and Elmquist was the general manager of Cliffs and Associates Ltd. (CAL), which was co-owned by Cleveland Cliffs and Lurgi Metallurgie GmbH, the German process technology company, following a recent joint venture. Neither had said much since starting their journey some eight hours before in Cleveland, Ohio, where they had reported to the board members of Cleveland Cliffs on the status of...
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...The Channel Tunnel (French: le tunnel sous la Manche), widely recognized as one of the world’s greatest civil engineering projects, is a 50.5km underwater rail tunnel connecting Folkestone, Kent in the UK with Coquelles, Pas-de-Calais in France under the English Channel. Even though it began construction in 1988 and was opened in 1994, the idea to have a cross-channel tunnel was first mooted more than 200 years ago but did not materialize due to political, national security and cost considerations. However, with the tremendous increase in traffic growth, better and alternative means of communication, convenience and speed was necessary and hence the need for an alternative transport route was clearly evident. The need for such tunnel was further compounded with Britain joining the European Community and the cross-channel traffic doubling in the last 20 years (leading to the project), reflecting improved trading between the Britain and rest of Europe. The Channel Tunnel would also be able to provide an alternative competitive link between the transportation systems of the UK and France, providing both speed and reliability to freight deliveries. With the strong endorsement from the governments of both sovereigns, the decision to build the Channel Tunnel was thus made. In April 1985, the British and French governments issued a formal invitation to potential tenderers for the fixed Channel link and eventually the contract was awarded to the consortium Channel Tunnel Group Limited-...
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...Earthquakes I Earth’s composition Earth is a dense, stratified planet with many layers: core (inner and outer), mantle and crust Inner core: most dense material, solid iron and nickel Outer core: second most dense, liquid, iron and nickel Mantle: composed of oxygen, silicon, magnesium, aluminum Crust: composed of sodium and potassium rich silicate rocks Upper 100-350 km of upper mantle makes up asthenosphere: fluid layer due to heating from core Plate tectonics Earth’s uppermost layer, the lithosphere, broken up into 7 plates due to movement of asthenosphere underneath Plate tectonics- name for dynamic interactions of these plates Plate boundaries 3 types: divergent, covergent, and transform Divergent boundaries: tension from deep earth pulls two plates away from each other, allowing lava to upwell through the cracks and create new seafloor Covergent boundaries: two plates coming together as stress pushes plates toward each other- one plate forced under another in a subduction zone Transform boundaries: two plates slide past each other horizontally-frequent cause of destructive forces like earthquakes The nature of earthquakes Cause = abrupt movements on faults Fractures in earths lithosphere Normal fault- block above the fault has moved downward relative to the black below Reverse fault- upper block, above the fault plane, moves up and over the lower block (aka thrust fault) Right lateral strike slip fault- two blocks slide past one another Earths crustal...
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...The Great Plains— To the Point Geography- West of the MS River *1800 Territory in the plains included North Dakota & South Dakota, Nebraska, and states such as Texas * Great Plains had very hot summers and very cold winters, very rainfall which droughts few sources of water very few trees - conditions not fit for farming *Before the late 1800s U.S. settlers did not settle the plains. Farming The Plains *Farming the plains was difficult * Gov’t encourage settlement by passing the Homestead Act -$160 acres -$10 registration fee - live on farm land for 5 yrs *Houses was made of sod because of lack of trees Farming Technologies - Cast Iron wingmill- allowed them to pump waterfrom wells. - Steel plow- to wooden plow would break in dry hard earth of the plains Cattle Industry Mechanical binder- tied and cut the grains or crops simultaneously - barbed wire- replaced wooden fences Rise of cattle industry -abundance of cattle in Great Plain -herd of cattle numbering about 2,500 were taken on long drive (cattle trails such as the chilsoln trail which was San Antonio, Texas to Abliene, Kansas) to Ship stations in Kansas and Missouri -African American Cowhand- Nat Love Decline Of cattle industry -overgrazing -overproduction costs the product to drop -weather (droughts, blizzards) -barbed wire led to development of cattle ranches ...
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...Abstract Ever since man was able to harness the power of fire, he has been trying to control it. From a single bucket wielding man to a complex well trained and organized team have been working on controlling and suppressing fire for millennia’s. Many simple and complex tools have been developed to help in the control and suppression of fire. Organized fire brigades can be dated back to the earliest civilizations because of the fear of fire and the damage that it can cause. Many great infrastructures have fallen to the devastation of fire and have taken large groups of dedicated members to control those fires. Over the past century, the fire service has become more than just fire suppression, now these dedicated individuals are trained to rescue people, control hazardous materials, perform fire prevention duties, and attend to the injured. Many people think that the fire service is a fairly modern idea due to the industrial revolution. Some researchers have said that firefighting was first started and organized in ancient Egypt. There is evidence of firefighting machinery was used in Ancient Egypt, including a water pump that was developed by Ctesibius of Alexandria in the third century BC which was later improved upon in a design by Hero of Alexandria in the first century BC. One of the first well documented fire brigade or suppression team was the ones of the Roman Empire. The Roman emperor Augustus is credited with instituting a corps of fire-fighting "watchmen" in 24 BC....
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...Study Guide: Midterm Exam Concentrate your studies in the following areas. Questions for the Midterm Exam will come principally from this material. Lutgens and Tarbuck Textbook: Minerals (Chapter 1) * Know the definition of a mineral. A mineral is a naturally occurring substance that is solid and inorganic representable by a chemical formula, usually abiogenic, and has an ordered atomic structure. It is different from a rock, which can be an aggregate of minerals or non-minerals and does not have a specific chemical composition. The exact definition of a mineral is under debate, especially with respect to the requirement a valid species be abiogenic, and to a lesser extent with regard to it having an ordered atomic structure. * Know the basic definition of a rock. * In geology, rock is a naturally occurring solid aggregate of one or more minerals or mineraloids. For example, the common rock granite is a combination of the quartz, feldspar and biotite minerals. The Earth's outer solid layer, the lithosphere, is made of rock. * Know how atoms of the same element are related. What do they have in common? All atoms of the same element have the same number of protons in the nucleus and consequently have the same atomic number. All atoms of the same neutral element have the same number of electrons as well. Atoms of an element usually have the same number of neutrons as protons. Atoms of the same element that have a different number of neutrons are called isotopes...
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...Development and Application, LoyaltyOne Research Director, COLLOQUY 2.65 BILLION That’s the number of U.S. loyalty program memberships in 2012 Learn why that incredible figure is both good and bad news for loyalty marketers, and how you can profitably respond to it COLLOQUY.COM | 06.13 | 1 Bulking Up: The 2013 COLLOQUY Loyalty Census Growth and Trends in U.S. Loyalty Program Activity Introduction When our 2011 COLLOQUY Loyalty Census revealed that the number of loyalty-program memberships in the U.S. topped 2 billion in 2010, you could almost hear the sound of the industry doing a double-take. Now it’s time to listen for that sound again, because the loyalty tally leaped to 2.65 billion in 2012. Obviously, the loyalty industry is pumping up. And what fascinates us as much as half a billion of pure growth are the reasons behind this continued expansion. Back in 2000, COLLOQUY tallied 973 million memberships in our landmark program sizing study. By the time we published the 2009 COLLOQUY Loyalty Census, that figure had reached 1.8 billion memberships. In the 2011 Census, we noted that the rate of expansion was slowing when we saw only 16.3% growth between 2009 and the eye-popping 2 billion in 2011. But the slowdown was temporary. The current figure of 2.65 billion represents additional 26.7% growth. Where is this bulk coming from? Some of it results from natural growth, of course, as various existing programs attract more satisfied members, as the economy recovers slowly from...
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...1 General Science General Science CHAPTER I. CHAPTER CHAPTER CHAPTER I CHAPTER I CHAPTER I CHAPTER II CHAPTER II CHAPTER II CHAPTER III CHAPTER III CHAPTER III CHAPTER IV CHAPTER IV CHAPTER IV CHAPTER V CHAPTER V CHAPTER V CHAPTER VI CHAPTER VI CHAPTER VI CHAPTER VII CHAPTER VII CHAPTER VII CHAPTER VIII CHAPTER VIII CHAPTER VIII CHAPTER IX CHAPTER IX 2 CHAPTER IX CHAPTER X CHAPTER X CHAPTER X CHAPTER XI CHAPTER XI CHAPTER XI CHAPTER XII CHAPTER XII CHAPTER XII CHAPTER XIII CHAPTER XIII CHAPTER XIII CHAPTER XIV CHAPTER XIV CHAPTER XIV CHAPTER XV CHAPTER XV CHAPTER XV CHAPTER XVI CHAPTER XVI CHAPTER XVI CHAPTER XVII CHAPTER XVII CHAPTER XVII CHAPTER XVIII CHAPTER XVIII CHAPTER XVIII CHAPTER XIX CHAPTER XIX CHAPTER XIX CHAPTER XX CHAPTER XX CHAPTER XX CHAPTER XXI CHAPTER XXI CHAPTER XXI CHAPTER XXII CHAPTER XXII CHAPTER XXII CHAPTER XXIII CHAPTER XXIII CHAPTER XXIII CHAPTER XXIV CHAPTER XXIV CHAPTER XXIV CHAPTER XXV CHAPTER XXV CHAPTER XXV CHAPTER XXVI CHAPTER XXVI CHAPTER XXVI General Science CHAPTER XXVII CHAPTER XXVII CHAPTER XXVII CHAPTER XXVIII CHAPTER XXVIII CHAPTER XXVIII CHAPTER XXIX CHAPTER XXIX CHAPTER XXIX CHAPTER XXX CHAPTER XXX CHAPTER XXX CHAPTER XXXI CHAPTER XXXI CHAPTER XXXI CHAPTER XXXII CHAPTER XXXII CHAPTER XXXII CHAPTER XXXIII CHAPTER XXXIII CHAPTER XXXIII CHAPTER XXXIV CHAPTER XXXIV CHAPTER XXXIV CHAPTER XXXV CHAPTER XXXV CHAPTER XXXV General...
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...Brazil – Country Report Introduction The country has been expanding its presence in international financial and commodities markets, and is one of a group of four emerging economies called the BRIC countries. Although struggling with social inequality and infrastructural deficits we think that Brazil is already a great world power. Also what attracted us to Brazil as a case study for this report is it’s exotic character. Not many people really know the extent of Brazil’s recent growth and improvements in social security and in overcoming poverty. We expect the labor force and operational costs to be low, like in the other emerging countries like China. However we take in to consideration higher costs involving security and bureaucracy. Chapter 1 – Short presentation of the country The Federative Republic of Brazil is the largest country in both South America and the Latin America Region. It is the world's fifth largest country, both by geographical area and by population, with over 193 million people. It is the largest Lusophone country in the world, and the only one in the Americas. Bounded by the Atlantic Ocean on the east, Brazil has a coastline of 7,491 km. It is bordered on the north by Venezuela, Guyana, Suriname and the French overseas region of French Guiana; on the northwest by Colombia; on the west by Bolivia and Peru; on the southwest by Argentina and Paraguay and on the south by Uruguay. Numerous archipelagos form part of Brazilian territory, such as Fernando...
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...besa44438_ch06.qxd 09/23/2004 04:18 PM Page 183 6 C H A P T E R INPUTS AND PRODUCTION FUNCTIONS 6.1 INTRODUCTION TO INPUTS AND PRODUCTION FUNCTIONS APPLICATION 6.1 Competition Breeds Efficiency 6.2 PRODUCTION FUNCTIONS WITH A SINGLE INPUT 6.3 PRODUCTION FUNCTIONS WITH MORE THAN ONE INPUT High-Tech Workers versus Low-Tech Workers APPLICATION 6.2 6.4 S U B S T I T U TA B I L I T Y A M O N G INPUTS Elasticities of Substitution in German Industries APPLICATION 6.3 APPLICATION 6.4 Measuring Productivity APPLICATION 6.5 Returns to Scale in Electric Power 6.5 RETURNS TO SCALE Generation APPLICATION 6.6 Returns to Scale in Oil Pipelines APPLICATION 6.7 Technological Progress in the U.K. 6.6 TECHNOLOGICAL PROGRESS Appendix THE ELASTICITY OF SUBSTITUTION FOR A COBB–DOUGLAS PRODUCTION FUNCTION besa44438_ch06.qxd 09/23/2004 04:19 PM Page 184 Can They Make It Better and Cheaper? The production of semiconductor chips—thin, glasslike wafers that are used to store information in digital equipment—is costly, complex, and delicate.1 Production involves hundreds of steps and takes place in facilities called fabs, expensive factories that can cost more than $1 billion to construct. To avoid contaminating chips, fabs must be 1000 times cleaner than a hospital operating room. Because the manufacturing process is so expensive and because a typical fab is obsolete in 3 to 5 years (and...
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...EXECUTIVE SUMMARY In today's business world environmental issues play an important role in marketing. Governments around the world are concerned about green marketing activities and have attempted in many ways to educate organizations to flourish green activities. In our term paper there has been little attempt to academically examine environmental or green marketing. It introduces the terms and concepts of green marketing, briefly discusses why going green is important and also examines some of the reasons that organizations are adopting a green marketing philosophy. It also focuses on some of the problems with green marketing. Although environmental issues influence all human activities, few academic disciplines have integrated green issues into their literature. As society becomes more concerned with the natural environment, businesses have begun to modify their behavior in an attempt to address society's "new" concerns. Some businesses have been quick to accept concepts like environmental management systems and waste minimization, and have integrated environmental issues into all organizational activities. One business area where environmental issues have received a great deal of discussion in the popular and professional press is marketing. Terms like "Green Marketing" and "Environmental Marketing" appear frequently in the popular press. Bangladesh is a developing country going through transition within consumers, product and service industries. Due to increased...
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