QI Plan Part I-Consumerism
In the present time patients and families must make a decision on how to select the adequate level of care. Regulatory agencies, providers, and the government present sufficient information to guide the consumer’s decision.
This article will illustrate the purpose, type of care, and quality improvement (QI) mission in an out-patient surgical center. The writer will describe the differences between performance measurements and quality improvement processes. The student will explore three external indicators and how they are put to use by customers in the QI performance. The author will examine the role of the consumers in the organization’s QI. To conclude this paper the student will elaborate how the stakeholder’s feedback is applied in the QI process. The student selected in the outpatient surgical center that provides modern, excellent, and safe care to patients whose operative needs are too demanding for the physicians office but does not require hospitalization. The mission of this organization is to provide excellent and personal healthcare, each patient comes into the center needs deliberate, plan, and highly skilled nursing attention. This care is provided in the center which has all the necessary equipment and supplies at hand. This center provides personnel with outstanding ability and positive, willing attitudes organized into competent and smoothly functioning teams. Santa Lucia Surgical Center is focused on preparing patients for surgery according to orders and procedures and provides support and understanding for the patient, and reduces anxiety. The surgical center provides continuous surveillance and early recognition of complications so that treatment may be rendered upon a timely basis. Also, the center provides education and information to patients and their families so there is confidence for all regarding home