...Assignment 1- project part 1 Yang Zhang Initial system request- Quality Management System (QMS) Project sponsor: Yang Zhang Background: A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution, which are like production, development and service in the core business area of an organization. Areas can impact the organization's ability to meet customer requirements. ISO 9001:2008 is an example of a Quality Management System. The concept of quality as we think of it now first emerged from the Industrial Revolution. And the quality profession grew from simple control, to engineering, to systems engineering. Quality control activities were predominant in the 1940s, 1950s, and 1960s. The 1970s were an era of quality engineering and the 1990s saw quality systems as an emerging field. Like medicine, accounting, and engineering, quality has achieved status as a recognized profession. Reference American Society for Quality (ASQ) Certified Quality Engineer (CQE). As Lee and Dale (1998) state, there are many organisations that are striving to assess the methods and ways in which their overall productivity, the quality of their products and services and the required operations to achieve them are done. Business need: An ISO 9001:2008 QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. A Process Based QMS enables the organizations to identify...
Words: 529 - Pages: 3
...POLICY NAME: Health and Safety Unit – Standards and Protocols | EFFECTIVE DATE : QM USE | POLICY MANUAL LEVEL 1 | POLICY CODE: QM USE | PRINT DATE : QM USE | | DATE PREPARED: May 30, 2014 | DATE REVIEWED : QM USE | | ISSUE STATUS: QM USE | DATE APPROVED : QM USE | | | Policy | Standards of Conduct | Purpose | The rules and regulations in these handbook pertains to the proper conduct and discipline within the health and safety unit. | Scope | These will apply to all HSU Personnel, Staff and Cadet Medical Officers | | POLICY NAME: Health and Safety Unit – Standards and Protocols | EFFECTIVE DATE : QM USE | WORK INSTRUCTIONSLEVEL 2 | POLICY CODE: QM USE | PRINT DATE : QM USE | | DATE PREPARED: May 30, 2014 | DATE REVIEWED : QM USE | | ISSUE STATUS: QM USE | DATE APPROVED : QM USE | | | HSU GENERAL ORDERS | ALL incidents of injuries shall be reported immediately, whether suspected or actual, to RTD, Academic staff or HSU personnel as soon as possible. HSU shall accomplish the proper form for documentation and attend to the needs of the injured immediately. | | No one must give any false or inaccurate information pertaining to injuries or the physical well-being of any Cadet. | | Cadets must take personal responsibility for their own health and well-being at all times, and take proper measures to ensure that they remain in good health...
Words: 6333 - Pages: 26
...SCMA*2000 Quantitative Methods Q:1 Do question 7-27 (given on p. 294 of the text). Note: This may require drawing diagrams, and you may do it using Word, or Excel. However, your work must be fully explained on the same sheet (as I explained in the class, and as you have done for the previous assignments). (12 Marks; 3 for each part) Q:2 Do question 7-31 (given on p. 295 of the text). This question will require drawing diagrams. Follow the instructions given in Q:1. (12 Marks; 6,3,3) Q:3 Do question 7-33 (given on p. 295 of the text) which is related to the previous question. Here you will refer to the Table given for this question on p. 295 of the text when answering. (6Marks; 3 each part) Q:4 Do question 8-1 (given on p. 331 of the text). You may use Excel (as I did in the class yesterday, and the relevant file is posted on the course website for those of you who were not present in the class) or QM for Windows to do this question, and you must explain your work on the same page if you use Excel or through annotation tool if you are using QM for Windows. (15 Marks; 5,10) Q:5 Do question 8-6 (given on p. 333 of the text) in light of the instructions given in the previous question. (15 Marks) Notes: i) The assignment must be submitted electronically in the drop box before the deadline. ii) Please be mindful of the University's policy regarding plagiarism, which is a serious offense. You may read about the policy at the University's website....
Words: 287 - Pages: 2
... * The following software may be used: * Excel->Data Analysis * Excel QM * QM for Windows (PC only) * Please make sure to insert your answers, including any charts, graphs, or output, on this document. You may be required to also upload original files from Excel or QM for Windows. * The calculations are not your final answer. A summary/explanation in your own word for each question posed should be included. * Question 6 requires the use of the States Data File. The States Data file is located in Doc Sharing->Instructor Graded Projects. * Be sure to put your name on this document and save it to your computer. Upload this Word document as your Unit 7 submission in the course Drop Box. Submitting Your Project: * Save your project in a location that you will remember and with your full name. When you are ready to submit your project, click on the Dropbox and complete the steps below: * Click the link that says, “Submit an Assignment.” * In the “Submit to Basket” menu, select Unit 7 Project. * In the “Comments” field include your name. * Click the “Add Attachments” button. * Follow the steps listed to attach your Word Document. * You should revisit the Dropbox to view any helpful feedback your instructor has and to retrieve your graded project. * Make sure that you save a copy of your submitted project. 1. Even though independent gasoline stations have been having a difficult time, Susan Solomon...
Words: 1210 - Pages: 5
...Town CONTENTS 1 Executive Summary On the surface it would appear that British Telecom has addressed each area of TQM in their effort to implement a QMS system. They have had good financial results. Their people/staff satisfaction is high. Their customer satisfaction index high and are termed “loyal”. What really happened was that they had not implemented TQM correctly. In their attempt to focus on the customer they had neglected their staff. During Project Sovereign BT lost 130 000 staff members. This may have been because the strategy and vision was not shared with all the staff. The outcome was however that they probably lost many good people. The main component that was missing from their TQM implementation was Systems Thinking. They did not implement a system that allowed issues which required improvement to become new projects. Thus even though they claimed they were continuously improving, there were very few new initiatives. Prepared by: Deon du Plessis Page 2 of 19 Created on 04/04/15 Individual Examination: British Telecom Individual Examination: British Telecom The solution will be to become a true BSPM learning organisation. This will involve some more changes to the structure where the continuous improvement projects will be programme managed across the value chain. 2 Question1: What role has the Quality Management system and the ISO 9001 standard played in BT’s total quality journey? If one looks at the ideal QMS system as portrayed...
Words: 3803 - Pages: 16
...Name: Brittany Murray Directions: * In this project you will be using the States Data file that is found in Doc Sharing under the Instructor-Graded Projects: * Steps for accessing the States Data file: 1. Open your Excel with PhStat2 2. Click File—Open 3. Select the States Data file * Not all questions require the use of technology or the States Date file. * You may insert your answers, including any charts, graphs, or output, on this document. * Be sure to put your name on this document and save it to your computer. 1. Even though independent gasoline stations have been having a difficult time, Susan Solomon has been thinking about starting her own independent gas station. Susan’s problem is to decide how large her station should be. The annual returns will depend on both the size of the station and a number of marketing factors related to oil industry and demand for gasoline. After careful analysis, Susan developed the following table: Size of Gasoline Station | Good Market ($) | Fair Market ($) | Poor Market ($) | Small | $70,000 | $30,000 | -$30,000 | Medium | $110,000 | $50,000 | -$40,000 | Large | $170,000 | $70,000 | -$50,000 | 1. Develop a decision table for this decision. 2. What is the Maximax decision? Maximax decision would be starting a large gasoline station. This is the optimistic approach which results in the highest of all possible payoffs ($170,000). 3. What is the Maximin decision...
Words: 1250 - Pages: 5
...Stateline Shipping and Transport Company School of Business MAT 540 This paper was presented in submission for MAT 540 assignment four (Part 1 Only). Abstract This paper serves as a written response to the instructions and questions asked in assignment four. Assignment four instructed the writer to read the case problem Stateline Shipping and Transport Company from pages 273-274 in the text, Introduction to Management Science by Bernard W. Taylor. The assignment then directed the writer to Formulate and Solve and linear transportation programming model, this step was done in QM. The linear programming model is attached herein. Keywords: Linear Programming, Transportation, Shipping, Model Introduction This Case Problem, Stateline Shipping and Transport Company, is based on a girl named Rachel Sundusky who is a manager of the South-Atlantic office for Stateline Shipping and Transport (Taylor, 2010). Rachel is negotiating a contract with Polychem an industrial use chemical company (Taylor, 2010). Polychem has six sites that it would like for Stateline to pick up waste from (Taylor, 2010). Polychem would then like for Stateline to transport the waste for disposal to one of three sites (Taylor, 2010). Polychem has agreed to handle all of the waste at all sites therefore Stateline needs only transport the materials and incur costs for the same (Taylor, 2010). Rachel would like to see what the less costly shipping routes are (Taylor, 2010). Rachel will need all of the...
Words: 1105 - Pages: 5
...Table of Contents Section 1. Introduction 1.1 Profile 1.2 Vision 1.3 Mission 1.4 Core Values Section 2. Organizational Profile 2.1 Core Bureaus 2.2 Services 2.3 Regional Operations 2.4 Management Responsibilities 2.5 Organizational Structure as whole and per department Section 3. Journey Milestone Section 4. Application and Scope 4.1 Application 4.2 Scope of the Quality Management System Section 5. The Quality Management System 5.1 QMS Mandate 5.2 Description of QMS 5.3 Process Model Section 6. Quality Policy Section 7. Measurement, Analysis and Improvement 7.1 General 7.2 Monitoring and Measurement 7.2.1 General 7.2.2 Customer Satisfaction 7.2.3 Internal Audit 7.2.4 Monitoring and Measurement of Processes 7.2.5 Monitoring and Measurement of Product 7.3 Control of Non-Conformin Products 7.4 Analysis of Data 7.5 Improvement 7.5.1 Continual Improvement 7.5.2 Corrective Action 7.5.3 Preventive Action Section 8. Procedures 8.1 Control of Documents, DPWH-QMSP-01 8.2 Internal Quality Audit, DPWH-QMSP-03 8.3 Corrective Action, DPWH-QMSP-05 8.4 Preventive Action, DPWH-QMSP-06 Section 9. Appendices I. INTRODUCTION PROFILE The Department of Public Works and Highways (DPWH) is the state’s engineering and construction arm. As a public service agency, its primordial concern is to find the most effective and efficient ways to service its clientele- the Filipino people. The DPWH is one of the largest organizations in the executive branch in terms of size and budget. It is composed...
Words: 5382 - Pages: 22
...BDS 4614, Management Decision Science Trimester 2, 2013/2014 Due date: 10/01/2014 (Week 12) before 12pm General information: Organisation | Individual | Assessment | This assignment contributes to 15% to the total coursework marks. | Student Learning Time | This assignment shall take 6 hours to complete. | Submission requirements | Submission to | Mr.Oh | | Cover page | Please use the attached cover page | | Typeface/Font | Times new Roman | | Font size | 12 | | Line spacing | 1.5 | | Margins | Top: 2.54 cm; Bottom: 2.54cm; Left: 2.54cm; Right: 2.54cm | | Reference format | APA Style | | Binding | Stapled/Comb binding | Mapping of assignment learning outcomes to subject learning outcomes: Assignment’s Learning OutcomesUpon completion of this assignment, students should be able to: | Subject Learning OutcomesUpon completion of this subject, students should be able to: | 1 | Structure LP problems using the transportation model | LO2 | Diagnose the business decision making problems and formulate as a mathematical problems | 2. | Use Excel Spread sheets to solve Linear Programming Problem | LO3 | Apply appropriate tools for problem solving | 3. | Perform Monte Carlo Simulation Using QM for Window software or Excel Spread Sheets. | | | Assessment rubrics Score | Description | 80% - 100% | * Demonstrate complete understanding of the problem * Original contribution * All requirements are included. * Report is well organised...
Words: 674 - Pages: 3
... | | |Project Sponsor: |Project Manager: | |Signature: |Signature: | |E-mail: |E-mail: | |Start Date: |Estimated End Date: | 1. Project Overview 5 1.1 PURPOSE: 5 1.2 KEY STAKEHOLDERS/DEPARTMENTS: 5 1.3 KEY DELIVERABLES: 5 1.4 MAIN OBJECTIVES: 6 1.5 ASSUMPTIONS: 6 1.6 CONSTRAINTS: 6 1.7 PROJECT MANAGEMENT PLAN VERSION CONTROL 6 2. INTEGRATION MANAGEMENT 7 2.1 INTEGRATED CHANGE CONTROL 7 2.1.1 CHANGE REQUEST FORM 7 2.1.2 CHANGE CONTROL BOARD (CCB) 8 2.2 PROJECT CHECKLIST 8 3. SCOPE MANAGEMENT PLAN 11 3.1 SCOPE STATEMENT 11 3.2 OVERALL SCOPE MANAGEMENT PLAN STRATEGY 11 3.2.1 GATHERING REQUIREMENTS 12 3.2.2 WBS EXAMPLE 15 3.3 SCOPE MANAGEMENT CHECKLIST 15 4. SCHEDULE MANAGEMENT PLAN 17 4.1 MILESTONE PLANNING & TRACKING TEMPLATES 17 4.2 SCHEDULE MANAGEMENT CHECKLIST 27 5. COST MANAGEMENT PLAN 28 5.1 RESOURCE PLANNING 28 5.2 COST...
Words: 7096 - Pages: 29
...Analysis Overall production constraints are laid out in Fig 1.1 and include product max profit capability, April orders/Demand, key customer fills promised by the General Manager, labor requirements for each product, and maximum Hours capacity of the Plant (Render et al, 2012, p. 301). Product Profit was determined by subtracting overall costs (material, labor, overhead) from selling price. Average output per month is only 2400 units, 850 of which are rejected for winding errors, well below capacity to meet April’s customer demand. The focus in this analysis consists of the key customer demand promised by the GM and maximum profits under constraints of plant capacity. Max profit=34X1 + 30X2 + 60X3 + 25X4. After plugging numbers into the QM software, the results are: W0075C = 1100 units (>= 150) W0033C = 250 units W0005X = 0 units W0007X = 600 units (>=600) Optimum Profit = US $59900 Packaging hours become the limiting factor as far as plant capacity is concerned, wasting potential drawing and extrusion excess hours as seen in the “slack” column of Fig 1.2. Unfortunately, X3(W0005X) is the most profitable per unit but due to constraints of key customers and plant capacity of packaging, profits will suffer loss of potential revenue based on April demand of $90,600. If the GM is willing to increase plant capacity in the packaging department, we could rework the...
Words: 1509 - Pages: 7
...1.0 Introduction Managerial decision-making has increasingly resorted to scientific ways of tackling the growing complexity and volatility of the business environment today. Decision-making is no longer based largely on experience, observation and gut feel. Decisions are based on well-organized data, which are analyzed with the help of sophisticated techniques. Inputs coming out of such analyses help managers to mitigate risks and emerge with sound business decisions. Managers today require standard, well-acceptable mathematical tools and techniques to generate, understand and interpret such analyses. For this, a variety of effective and easy-to-learn Quantitative Methods (QM) are available. Also, today the volume of information we deal with is enormous. However, with the availability of powerful, high-end computers and standard software, it does not create any hindrance in terms of time or resources to quickly analyze such information on a regular basis. These quantitative techniques can really provide a powerful cutting edge skill to managers, for generating fast and effective business solutions. 2.0 Objectives of the Module The primes objectives of the course are: To understand how to structure a problem for undertaking managerial assessment To learn different quantitative techniques to apply to these structured situations To learn how to use the STATPRO software, for easy computation & analysis To generate sound conclusions that can help in business...
Words: 559 - Pages: 3
...Audit Charter Authorized by: Date: Internal Audit Facilitator: Date: Audit Planning Identify and prepare internal auditors: | |Responsibilities |Preparation and Training | |Audit Team Leaders* |( Planning. organizing, and directing the audit |( Training in audit methods and practice | | |( Lead the team in reaching audit conclusions |( Audit observation | | |( Prevent and resolve conflicts |( Audit under supervision | | |( Prepare and complete the audit report |( Training and updates in customer, regulatory, | | | |and quality certification requirements | | | |( Training and updates in organization | | | |requirements | | | ...
Words: 654 - Pages: 3
...Jet Copies Shaneka Thompson Assignment 1 Math 540 Case Problem Finding the average days of repair in the simulation, first you click on the module at the top and scroll to simulation. Click simulation and open new file. There was a pop up box which you label. I labeled mine Average days of repair. Then I picked 4 categories and put in 100 trails and clicked Ok. When the spreadsheet came up I place in the value section 1, 2, 3, 4 and he frequency I placed 0.2, 0.45., 0.25, and 0.10 and clicked solved in the top. This gave me an average of 2.31 days. By hand I calculated the copies per day. I repeated the steps for getting the weeks between break down. I picked 4 categories and 100 trials. For the values I placed in 1, 2, 3, 4 symbolizing the weeks and 1,1,1,1 for the frequency. This simulation gave me the average of 2.68. By hand I calculated the estimated loss of revenue per year. The third simulation was to determine the loss of revenue per day. The values that were used were the estimated dollar amount and the frequency that I used was 1, 1, 1. This gave me an average of 521 days. I then by hand found the estimated revenue lost. Once the average numbers were tallied, I placed the numbers in the stimulation to gather the average cost per year which was by, simulation 23,633. 58 to 23,931.54 and by estimate was 23,100. The overall view the QM simulation if uses correctly and numbers are used correctly gives a correct simulation of loss or profit. I believe just using one...
Words: 577 - Pages: 3
...Assignment # 2 Petroleum Engineering Thermodynamic 1. PCB/PDB 1043 A piston–cylinder device initially contains 0.07 m3 of nitrogen gas at 130 kPa and 120°C. The nitrogen is now expanded to a pressure of 100 kPa polytropically with a polytropic exponent whose value is equal to the specific heat ratio (called isentropic expansion). Determine the final temperature and the boundary work done during this process. 2. A frictionless piston–cylinder device contains 2 kg of nitrogen at 100 kPa and 300 K. Nitrogen is now compressed slowly according to the relation PV1.4 =constant until it reaches a final temperature of 360 K. Calculate the work input during this process. 3. Complete the table below on the basis of the conservation of energy principle for a closed system. Qm kJ 350 350 130 260 -500 -50 Wout kJ E1 kJ 1020 550 600 1400 1000 900 E2 kJ 860 M kg 3 5 2 7 3 -200 150 e2-e1 kJ/kg 4. A well-insulated rigid tank contains 2 kg of a saturated liquid-vapor mixture of water at 150 kPa. Initially, three-quarters of the mass is in the liquid phase. An electric resistor placed in the tank is connected to a 110-V source, and a current of 8 A flows through the resistor when the switch is turned on. Determine how long it will take to vaporize all the liquid in the tank. Also, show the process on a T-V diagram with respect to saturation lines. 5. An 80-L vessel contains 4 kg of refrigerant -134a at a pressure of 160 kPa. With the help of Pressure Table for saturated refrigerant-134a...
Words: 866 - Pages: 4
