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BIMS Research Study Overview

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August 21, 2014,
RANDALL ELKINS
August 21, 2014.

BIMS Research Study Overview (Part 1) Headquartered in New York City, The Ballard Integrated Managed Services (BIMS) is a support service company that specializes in providing housekeeping and food services to many corporations and institutions to include 22 Fortune-100 businesses. The focus of the research is the BIMS site at Douglas Medical Center (BIMS-DMC). The problem BIMS is facing is to determine the cause for the decrease in worker productivity and morale, which resulted in an increase in complaints from the hospital staff and administration.

The purpose of the survey is for BIMS-DMC employees to express their view about their job and to compute descriptive and frequency techniques and further study data for possible correlations. The research questions ask if respondents enjoy working for BIMS, how many times they have called in sick, if they are well trained, if their pay is fair, and if they like their supervisor. Our assumption is that at 17% participation, this survey will not have enough participants to get enough data to determine the problems in BIMS-DMC; a larger sampling or new sampling method may need to apply.

The instrument used in collecting the data was from a sample survey. In some sample surveys, a couple of included questions, could stem from demographics and age brackets. Also, some of other areas of consideration includes a rating scale. For example, a rating scale is stated poor, fair, good, very good, and excellent, but in this survey its rated very negative to very positive.

There are two types of which data can be collected. The first type is quantitative data, and the second one is qualitative data. The difference between the two is quantitative data is mainly expressed in numeric measurements, while qualitative

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