...QNT 561 WEEK 6 RESEARCH REPORT AND PRESENTATION A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=qnt-561-week-6-research-report-and-presentation Visit Our website: http://hwsoloutions.com/ Product Description PRODUCT DESCRIPTION QNT 561 Week 6 Research Report and Presentation, Business Research Project Part 5: “The research report contains findings, analyses of findings, interpretations, conclusions, and sometimes recommendations. The researcher is the expert on the topic and knows the specifics in a way no one else can”, (Cooper & Schindler, 2011, p. 562). A customer satisfaction survey was developed and administered to a population of 200 restaurant patron. Questions were offered on a numerical scale; corresponding with quality and server satisfaction. Research analysis of the survey answers will allow Harmony Grill restaurant to make a decision around staff training. The result of the research using the survey data is now part of this managerial report. Interpretation for the Tables and Figures To answer the research question, “When restaurant staff members are not properly trained in customer service can this maximize customer dissatisfaction?” The research data used the questions specific to the server and to the quality of service. The research is seeking both correlation and causation. The figures below show that while satisfaction is mid-range there is room for improvement that additional training may provide. Specifically friendliness...
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...ork2012 - 2013 Catalog A Message from the President “Sullivan University is truly a unique and student success focused institution.” I have shared that statement with numerous groups and it simply summarizes my basic philosophy of what Sullivan is all about. When I say that Sullivan is “student success focused,” I feel as President that I owe a definition of this statement to all who are considering Sullivan University. First, Sullivan is unique among institutions of higher education with its innovative, career-first curriculum. You can earn a career diploma or certificate in a year or less and then accept employment while still being able to complete your associate, bachelor’s, master’s or doctoral degree by attending during the day, evenings, weekends, or online. Business and industry do not expand or hire new employees only in May or June each year. Yet most institutions of higher education operate on a nine-month school year with almost everyone graduating in May. We remained focused on your success and education, and continue to offer our students the opportunity to begin classes or to graduate four times a year with our flexible, year-round full-time schedule of classes. If you really want to attend a school where your needs (your real needs) come first, consider Sullivan University. I believe we can help you exceed your expectations. Since words cannot fully describe the atmosphere at Sullivan University, please accept my personal invitation to visit and experience...
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