Free Essay

Qnt 561

In:

Submitted By userbabe3
Words 3690
Pages 15
Business Research Methods: Part III
Quinetta Coleman, Shonte Brockman, Leroy Ducasse, Courtney Misterek, Elliott Nelson, LaMonica Smiley
QNT 561/Applied Business Research and Statistics
Dr. Charlene Dunfee
February 10, 2011
Abstract
The research study was interested in determining whether extending the regular season of the National Football League (NFL) would be agreeable to NFL players and fans. The problem exists because the NFL owners are pushing for a season extension, but also want to consider how this will impact the players. Surveys were distributed to collect data for this important topic. It was concluded that neither fans nor players want to extend the season, and it is hopeful that these results will be provided and taken into consideration before the owners make a final decision.
More of the Same Game Every year professional football keeps lovers of the game on edge, as fans watch a 16-game regular-season in anticipation of the big finale, the Super Bowl Championship. The football schedule consists of four pre-season games and 16 regular-season games. Roger S. Goodell, Commissioner of the NFL, has proposed shortening the pre-season by two games, thereby extending the regular season from 16 games to 18. The proposal by the commissioner has caused controversy between the NFL and the National Football League Players Association (NFLPA). With an extended season, probabilities exist that players will sustain more injuries and share less of the revenues from the games. Regardless of the threat of a strike by the players, Goodell and the NFL plan to extend the regular season schedule beginning with the 2012 season. Will the NFL approve shortening pre-season by two games and extending the regular season by two games? Or will the members of the NFLPA put an end to the concept by not playing the game at all? Problem Statement The general problem facing the commissioner of the NFL is that members of the NFLPA do not want the regular season extended to 18 games. “Under the current labor agreement, the NFL has the right to impose an 18-game schedule and play the four game pre-season without the approval of the players; the agreement expires at the end of the 2011 season” (Associated Press, 2010, p.2). “The inability of the commissioner to get the players to agree to an extended season has resulted in talks of a labor strike by the players” (Yahoo! News Network, 2010). The prediction of an 18 game schedule for the 2012 season, has constrained, negatively, efforts to reach a bargaining agreement with the players. Perhaps a study that investigates the effect a labor strike might have on the NFL could contribute a solution for getting players to agree to an extended schedule. By using a qualitative research design, composed of historical, observational, and survey data, a resolution prompting players to agree to an extended schedule may be possible. Academic Background The NFL’s Commissioner, Roger Goodell and league owners are seriously considering extending the regular season from 16 games to 18 games and reducing the pre-season from four games down to two games. Commissioner Goodell has the support of the team owners, but the players are against the extension. The players have concerns including salary and injuries. Commissioner Roger Goodell believes the extension will be good for the league by increasing revenue. Goodell thinks the concept of extending the season has gained momentum but want to gain the support of the players (Christine, 2010). The players want to ensure the revenue generated from the season extension is shared. The players want to ensure the revenue generated by the expanded regular season will be distributed to the players in addition to the owners. This concern is generated from the most recent collective bargaining agreement that technically allowed the owners to change the schedule without the players' consent; that freedom is basically stymied by the union's right to contest how players are paid (Hubbuch, 2010). Commissioner Goodell and the owners want to avoid a player strike and, will not make changes to the season without the consent of the players. This decision by Commissioner Goodell and the owners is a good sign of faith toward the players. Purpose Statement The purpose of this study is to emphasize the key points and reasoning why the NFL’s regular season schedule should be expanded and the pre-season schedule reduced. Teach Team A will discuss the current collective bargaining agreement and its current status. As the upcoming season draws near, the decision is becoming more crucial as players have decided to go on strike for the 2011-2012 seasons if an agreement cannot be made. During the first game of the 2010 season, players from the New Orleans Saints and Minnesota Vikings walked onto the field with one finger raised high in the air to show their unity as the collective bargaining agreement process moves forward (Grahm, 2010). If a lockout occurs it will mark the first time since 1982 that players went on strike. The strike lasted for 57days (Grahm, 2010). To avoid the tragedy of a strike, an agreement must be reached between February 29, 2011 and March 1, 2011 (Grahm, 2010). The economy in the United States would be greatly affected if a lockout occurred. A lockout would affect the following areas: television advertising revenue, sponsorships, and the employment rate, as many bars would go out of business and stadium personnel would be out-of-work. There has even been talk that fantasy football, which brings in an estimated five billion dollars per year would be wiped out and have a hard time regaining its popularity. The NFL is on the verge of losing billions and billions of dollars if an agreement is not reached. Research will provide a better understanding of many implications and alternatives that exist. We will indicate and describe the expiring bargaining agreement and the proposed game schedule and how it will affect the parties involved. Our research will prove not only purposeful but also mandatory in timing and nature. Significance of the Study It is hoped that the results of this research study will significantly aid in the NFL owners and players in the final decision when it is made. In addition, not only will this decision affect members of the NFL but also the state of the United States’ economy. Labor strikes have considerable impact on the economy. Organizations whose employees embark on strikes will advertently suffer because of the decline in productivity, and the bigger and longer the strike the more it will impact negatively on the economy of a country (Webika Ltd., 2011). Further, a review of the National Basketball Association (NBA) lockout during the 1998-1999 season indicated that franchises should experience significant negative economic loss…because of the lost spending…(Humphreys, 2001). Humphreys states that “no investigations of the impact of strikes or lockouts in other professional sports…have been done” (2001). Therefore, the research study on the NFL establishes a universal reason for performing this worthwhile study. This study is unique in that the research question has not been studied before, and because of the timeliness of the subject matter. It is hoped that members of the NFL will make a valid decision based on the results of this research study, which will in turn, benefit the greater good of society.

Research Question The national football league after reviewing the issue deemed this would be detrimental to game quality. According to the commissioner of the National Football League, presently the issue is quality over quantity. One of the debates focused on whether or not it would be better to have 16 very good games as oppose to 18 decent games. The concept of quality reflects on an essential and distinguishing aspect of the game as oppose to quantity that is a measure of games and is quantifiable. The other problem is over exerting players and further putting them at risk for injuries. The human body when damage over a period can repair itself but there is a process and time frame for complete healing to take place. If the season is extended the injuries among players can accumulate and become more extensive states the commissioner for the National Football League (Nflspinzone, 2010). The long season is a contributory factor to many players playing while injured for two or three weeks and why serious injuries transpire in the final week of the season (Nflspinzone, 2010). In such a violent sport, players as strong as they are can play for four month of after their bodies get tired and slow down and may give out. On all 32 teams there is much rotation among linebackers, defense lineman, running backs, wide receivers, and quarterbacks. The 18-week season would place additional pressure on players trying to perform at their highest level of proficiency. The current 16-week season for players as its own problems to consider an 18-week season would leave every position by committee (nflspinzone, 2010).

Hypothesis H0: NFL fans and players are in favor of extending the regular season by two extra games. H1: NFL fans and players are not in favor of extending the regular season by two extra games.
Definitions
American Football Conference (AFC) is one of the two conferences of the National Football League (NFL) (About.com, 2011).
Collective bargaining - is a process of voluntary negotiations between employers and trade unions aimed at reaching agreements which regulate working conditions (About.com, 2011).
National Football Conference (NFC) is one of the two (NFC and AFC) conferences of the National Football League (NFL) (About.com, 2011).
NFL- The NFL is the world's most popular professional football league and it is based in the United States (About.com, 2011).
Preseason- in the NFL usually lasts from the beginning of August through Labor Day, when the regular season starts (About.com, 2011).
Regular season- In the NFL, the regular season lasts for 17 weeks during which a team plays 16 games to determine their eligibility and ranking going into the playoffs (About.com, 2011).
Roster-list of players on a team (About.com,2011).
Superbowl- the National football leagues national championship game (About.com, 2011).

Research Design The research design is performed by a one-dimensional scaling method known as a Likert Scale. Because the Likert scale is one-dimensional, a set of potential scale items are created on a questionnaire type format (Research Methods Knowledge Base, 2006). This allows the participants to rate the questionnaire or Likert items on a 1-to -5 disagree or agree response type scale. After generating potential scale items and a clear understanding of the purpose statement, the questionnaire is then rated on a scale; Strongly Disagree, Somewhat Disagree, Neutral, Somewhat Agree, and Strongly Agree scale. Correlations with all scaling items on the questionnaires are then evaluated. The goal is to stay away from Likert-type items in ordered categories and too informative to the participants. The Likert scale will provide the participants a chance to become familiar with the topic as well as providing a foundation for quantitative research. The Likert scale creates an opportunity for the study to provide reliable, objective, and numerical data to the research. The targeted participants totaling 2000 includes 1000 NFL players and 1000 NFL fans with a projected response rate of 10%. The questionnaire will be administered through a website setup specifically for the randomly selected participants. The number of responding participants equated to a 3.95% statistical confidence interval in exceeding the minimum sample size requirements. The Likert scale is an effective approach because it allows participants to express feelings and concerns in a short time, which is critical for the success of the survey.

Scopes and Limitations A descriptive research design using a Likert Scale was deemed appropriate for the study because the method allows the participants, who in this case are the NFL players and American fans of the sport the ability to provide feedback. The information received would be slightly more expansive than a simple close-ended question, but much easier to quantify than a completely open-ended response (Parnaby, 2011). The independent variables of this study are as follows: the change in regular season and preseason games played and the variables within the collective bargaining agreement that has to be agreed upon between the players and team owners. The dependent variables of the study are as follows: the areas or categories that would be affected by an elongated season whether it is fan support, increased injuries sustained by players league-wide and loss in sponsorship and player endorsement.
Instruments
The instrument used in this research study is a survey. This research study is ordinal. To gain the attitudes from a wide population, the survey was given to two different groups. The demographics of the population are the NFL players and NFL fans in America. One thousand randomly selected NFL players and one thousand fans were asked to participate in an online survey. The construction of the survey reflects a Likert-type response scale. Likert surveys are widely used and very common in survey research to obtain an ordinal measure of the attitude of a person (Neumann, 2003). The Likert-scale survey ranges from 1 to 5 (see Appendixes A and B). The players and fans are given identical surveys. The participants were asked to log on to a secured website to take the survey. The survey consisted of 5 statements. The applicants were asked to rank each statement based on the scale: 1. strongly disagree 2. Somewhat Disagree 3. Neural 4. Somewhat Agree 5. Strongly agree. The responses are calculated on the corresponding numbers ranging from 1-to-5. The calculations of the responses will be discussed later in the Results section.
Validity and Reliability The “degree to which a measure supplies consistent results and with the degree to which the measurement is free of random or unstable error” (Cooper & Schindler, 2006, para. 321), describes validity and reliability in a study. The validity and reliability of this research should have relied on descriptive research, involving qualitative research methods. A Likert scale and survey were the instruments used to measure attitudes of NFL fans and NFL players, a biased group. The data collection process involved no questions that provided relevant information to the problem statement. No one involved in the study represented experts or decision-makers. In the study, change in regular season and pre-season games played represent independent variables. The collective bargaining agreement with the NFLPA represents the dependent variable. The survey does not provide information relevant to the problem statement or the purpose of the study. This study is neither verifiable nor reliable.
Methodology Appropriateness Quantitative research is designed to tell researchers how and why things happen as they do, and includes an “array of interpretive techniques which seek to describe, decode, translate, and otherwise come to terms with the meaning…of naturally occurring phenomena in the social world” (Cooper & Schindler, 2006). A number of different methodologies exist in research design. The research question posed is quantitative and the appropriate methodology must be used to ensure quality data and solid research. This research study will use a survey to collect data from a target population. A small sample will be chosen to represent the population, and it will reflect the same characteristics of the population from which it is taken. The researchers will use nonprobability sampling, which means that little attempt is made to generate a representative sample (Cooper & Schindler, 2006). Specifically, convenience sampling will be advantageous as the researchers can select any readily available individual to participate. Causal research is most appropriate for this research study, in that the researchers want to determine if lengthening the regular season will lead to a strike by the NFL players. This causal study will attempt to discover the effect that a variable has on another, or why certain outcomes are obtainable. Productions of inductive conclusions are through testing the hypothesis. The causal tested hypothesis will do three things: measuring the co variation among variables, determining the time order relationship among variables, and ensuring that other factors do not confound the explanatory relationships (Cooper & Schindler, 2006).
Data Analysis Data analysis involves reducing the accumulated data to a manageable size, developing summaries, looking for patterns, and applying statistical techniques (Cooper & Schindler, 2006). This quantitative research study drew its data based on surveys given to 1,000 NFL players and 1,000 fans. 200 of the 2,000 surveys were answered and returned, 100 from each group. Surveys were utilized to gather information from the aforementioned groups, who will provide the data needed to make a sound decision for the upcoming 2011 NFL season. Statistical analysis using a z-test suggested that neither than fans nor the players want to extend the season. The surveys also provided the NFL with information related to the players possibly going on strike, should the season be extended. The results concluded that it would not be beneficial to the organization should it decide to lengthen its regular season. The NFL will continue to work with its players in order to come to a mutual agreement. By ensuring that the NFL players will continue to play, it will be more beneficial to the state of the economy and the financial well-being of the organization.
Implications
The results of the data presented information used for analysis. The Likert scale, used to measure participants feeling and concerns, offered an effective approach for measurement because it allowed information collection in a short time of period. Extension of the regular season to 18 games is an issue requiring immediate resolution as the current labor agreement expires in March 2011. Analysis of the information revealed that fans of the NFL are not in favor of extending the regular season to 18 games. Implications of extending the regular season include a strike by the players and a lock-out by the owners of the NFL teams.
Recommendations
This quantitative research study addressed the following problem: the members of the NFLPA do not want the regular season extended to 18 games. Attempts to gather information relevant to the problem did not yield information that offered a resolution to the problem. The Likert scale used in the research measured the feelings and concerns of the fans and the players; the scale did not measure any long-term effects to players, the economy, or other effects an extension may have. It is the recommendation of the team that future research should include medical research. Investigations should be made that include information about effects of more games on players. Studies should be made that include the positive and negative implications of a longer season. Based on the information from the Likert scale, the recommendation of A-team is that the regular season remains at 16 games. The result of the survey revealed that neither the players nor the fans were in favor of extending the season to 18 games.
Conclusion
The results of the analysis and statistical data are drawn from the thesis statement of whether the NFL should extend the season from 16 to 18 games. The purpose of the research is from a quantitative perspective to determine the benefits of the additional two weeks. The team used a Likert scale in the research design to measure for approval or disapproval in the questionnaire. The scope and limitations identified restrictions and areas covered and not covered within the research. The instruments are the mechanics used to perform the process and the methodology appropriateness distinguishes reason events happen with practices and procedures with rules of engagement. Testing the null hypothesis determined whether or not there was a relationship between two variables, fans verse players. To determine the criterion of statistical significance with the null and alternate hypothesis the team performed a statistics test. The statistics test determined how much data needed to be collected to detect any significant deviation between the null hypothesis and analysis. The team screened the data for entry errors, unbelievable values, and violation of assumptions of the planned statistical analysis. The team also computed basic descriptive statistics necessary to determine the effect on the hypothesis. The team obtained statistical data from the P-value and compared the criterion of significance to give a statistical conclusion. The test is parametric hypothesis, which states the null hypothesis as (HO). The null hypothesis determined whether the known (z) is within parameters of the critical value or in a range of values in the test. The statistical conclusion drawn from the raw data are discrepant with rejecting the null hypothesis and concluding that the NFL should not extended the regular season by two games.

REFERENCES
About.com. (2011). Football Glossary. Retrieved from http://football.about.com/od/football101/a/Football-Glossary.htm
Bright HUB. (2011). Simplifying the Likert Scale. Retrieved from http://www.brighthub.com/education/special/articles/13507.aspx
Cooper, D.R. & Schindler, P.S. (2006). Business research methods (9th Ed.). Boston: McGraw-Hill/Irwin.
Excel4Marking. (2010). Likert Scale. Retrieved from http://excel4marketing.com/likert.html
Parnaby, P. (2011). Evaluation through surveys. Institute for Dynamic Educational Advancement (IDEA). Retrieved from http://www.idea.org/page102.html
Research Methods Knowledge Base. (2006). Likert Scaling. Retrieved from http://www.socialresearchmethods.net/kb/scallik.php

APPENDIX A: NFL PLAYER SURVEY
NFL PLAYER SURVEY
|NFL Season |1 |2 Somewhat |3 |4 Somewhat Agree|5 |
|Extension Survey |Strongly |Disagree |Neutral | |Strongly Agree |
| |Disagree | | | | |
|The NFL season should be extended from 16 to | | | | | |
|18 games. | | | | | |
| | | | | | |
|A season extension would increase player | | | | | |
|injuries. | | | | | |
| | | | | | |
|The fans would support the season extension. | | | | | |
| | | | | | |
|Extending the season would not cause a player| | | | | |
|strike. | | | | | |
| | | | | | |
|Both the owners and players would benefit | | | | | |
|from a season extension. | | | | | |

APPENDIX B: NFL FAN SURVEY
FAN SURVEY
|NFL Season |1 |2 Somewhat |3 |4 Somewhat Agree|5 |
|Extension Survey |Strongly |Disagree |Neutral | |Strongly Agree |
| |Disagree | | | | |
|The NFL season should be extended from 16 to | | | | | |
|18 games. | | | | | |
| | | | | | |
|A season extension would increase player | | | | | |
|injuries. | | | | | |
| | | | | | |
|The fans would support the season extension. | | | | | |
| | | | | | |
|Extending the season would not cause a player| | | | | |
|strike. | | | | | |
| | | | | | |
|Both the owners and players would benefit | | | | | |
|from a season extension. | | | | | |

Similar Documents

Premium Essay

Qnt/561

...Age and Performance Level In deeded, employees who are 65 and older are more reliable and productive than their much younger coworker, a research claim. The test showed that older workers performance task more consistently than workers who are in their twenty. A study was conducted to see if age makes any change in “day-to-day” inconsistency in steadiness performance. “Schmiedek, from Berlin’s Max Planck Institute for human Development, said that in all age groups day-to-day performance variability was low, with fluctuations tending to occur within shorter time frames.” The research also showed that the changes in performance were mostly with the younger employees, and not the older employees (Edwards, 2013, p. 1). Unfortunately, older workers are much more devoted and experience than their younger coworker. They both have some limitations in the workplace, but older employees have more limitations than the younger workers. Many studies have been conducted on age and work performance, and there were no difference in older workers and younger workers performance. They both have positive and negative effects in the workplace, but there no research that will make the claim that one age group performance is better than the other (Warr, 1993). However, most people think that older workers are more stability, experience, productivity, and this is commonly not originate in younger workers. They believe with all the good work ethic that older employees have they should...

Words: 391 - Pages: 2

Premium Essay

Qnt 561

...TICKET PRICES UEFA League final tickets are the most prestige tickets in the world. After doing a sample of 240 punters who have premier seats for the UEFA League Final match, it was determine that many people are paying more than the face value of $1,100, but they are not paying more than $1,500. UEFA League officials sell out tickets each year for the UEFA League Final match within a month of releasing tickets. However, most tickets are resold to third and possibly fourth parties. In order to see how much tickets holders are paying for their tickets, UEFA League Officials have decided to a sample from punters who hold premier seating as they enter the venue before the kickoff of the match. They will ask how much they have paid for their tickets. Based on the nature of the event, a population means works best because we will be looking at how much difference in the price the punters have paid. The main question the UEFA League officials want to figure out, are punters paying more than face value of $1100 for premier tickets? Are they paying $1500? Is it possible that some people paid below face value? Soccer stadiums are very large. The 2011 final was at Wembley Stadium which has a seating capacity of 90,000. Of those 90,000 tickets, only 3,000 premier seats were available for sell to the general public. It will be impossible to track down 3,000 punters among the crowd of 90,000 based on the size of the stadium and the numerous gates that the punters can...

Words: 699 - Pages: 3

Premium Essay

Qnt 561 Week 4

...QNT 561 WEEK 4 A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=qnt-561-week-4 Visit Our website: http://hwsoloutions.com/ Product Description PRODUCT DESCRIPTION QNT 561 Week 4, Harmony Grill requests your help. Please complete the following Customer Satisfaction Survey Thank you for your time. What age group are you o Under 18 o 18-35 o 36-55 o 56 or older Dining Party Makeup o 1 Person o 2 People o 3 People o 4 or more How did you hear about us o Friend/family o Previous Visitor o Advertisement o Walk In After reviewing Team C’s survey for the chosen organization Amazon one understood the objective behind the survey, which was identifying customer satisfaction with the company and also a customer’s loyalty in continuing to make purchases using the company. One question was asked twice in the survey (#9) one is sure that it was just an oversight though. As an avid amazon.com user one purchases a lot of books for the kindle fire and would have liked to see a question in relation to that. Moreover a lot of items from amazon are provided through third parties and there could have been a customer satisfaction question in relation to that. Overall, one thought that this was a well-worded survey. Furthermore the survey was very presentable and the ability for one to make personal comments or testimonials at the end is beneficial. The comments and testimonials are important because a customer is able to elaborate on any answers made and comment...

Words: 341 - Pages: 2

Premium Essay

Qnt 561 Article

...Article 1|| Heart Doctor Explains Cholesterol Levels In this artic Dr. Suzanne Steinbaumle (Steinbaum, 2016) explains what cholesterol is, how it affects a female body and the differences between “good” and “bad” cholesterol. Cholesterol comes from two sources: your body and food. Your liver and other cells in your body make about 75 percent of blood cholesterol. The other 25 percent comes from the foods you eat. Cholesterol is only found in animal products. Understanding how cholesterol affects the female body and how females can regulate their good cholesterol and counteract the bad cholesterol will allow doctors to understand the differences between patients that could benefit from using the new drug. The new cholesterol guidelines advise doctors to consider a patient’s overall health in treatment decisions. And that’s why one of the biggest changes in the cholesterol guidelines could lead to more people taking cholesterol-lowering drugs called statins (Steinbaum, 2016). Article 2|| High Cholesterol In this article Dr. Andrew Weil explains the desirable levels of cholesterol, HDL or protective cholesterol, LDL or bad cholesterol and the triglyceride levels: Desirable levels of total cholesterol are 200 mg per deciliter of blood or less; levels between 200 mg/dL and 239 mg/dL are considered borderline high; 240 mg/dL or higher is considered high cholesterol and raises your risk of heart disease to twice what it would be if your total cholesterol were 200 mg/dL or lower...

Words: 615 - Pages: 3

Premium Essay

Qnt 561 Wk 3

...A Decision of Uncertainty Paper Elmer Smith QNT 561 June 3, 2011 Robert Coindence A Decision of Uncertainty Paper In the business world, statistics is used more often than what people know. Whether it’s to analyze data or find a solution to gathered data, statistics plays a major role in the life of many businesses. For this paper, the author has been asked to research statistical data in a business context that requires a decision. Being in the biotechnology industry, statistics is used every day to analyze the data gathered to ensure that the efficacy of a particular component is providing the desired result. The author of this paper will take the reader through the decisions made in the industry every day by the sponsor or pharmaceutical company sponsoring the investigations product. While the sponsor analysis their data, from a team management point of view, the author must determine the number of sites required to achieve the desired results. It is here were statistics and probability comes into place. In order to determine and try to achieve the desired results within the population allowed, the author must determine the number of sites required in order to achieve the desired results. In Phase II, since the sample size is small, the number of sites is determined based on the number of sites needed. For example, past history shows that in order to enroll 95 subjects, 26 sites must be selected. This is...

Words: 636 - Pages: 3

Premium Essay

Qnt 561 Week 3

...Sampling and Data Collection Plan QNT 561 December 21, 2015 Sampling and Data Collection Plan As part of a business research plan for Doctor Digital I will develop a sampling plan which will help prove the significant research question “Is there a significant relationship between cell phones features and cell phone unit sales? “ This research focuses on Doctor Digital Watch, a feature of the DD 6X cell phone, has a direct correlation to the increase in sales of the DD 6X cell phone. Assuming the number of new cell phone features are the motive behind the increased sales, and the expected number of Doctor Digital cell phones sold based on the number of new features. The relationship demonstrates two variables, independent and dependent. The focus on targeting a selected group of 384 returning customer and new customers. Every purchase will include incentives for the completion of an online survey. Each target group will be linked to two separate sites with independent questions. The following questions will be included in the online survey: Return Customers * Age? a) 15-25 b) 26-35 c) 36-45 d) 46-55 e) 56+ * Gender? a) M b) F * How long have you used our products? a) Less than 1 year b) 1-2 years c) 2-5 years d) 5-10 years e) 10+ years * Which product do you use? a) Smart Phone b) Smart Watch c) Other * How often do you purchase a new or upgraded cell phone? a) Every year ...

Words: 578 - Pages: 3

Premium Essay

Qnt 561 Wk 6

...Blockbuster Video Customer Survey Kurt Dessert, Shevonne Kilpatrick, Erik Kraft, Stephanie Upchurch QNT/561 November 11, 2013 Hui Zhang/Thomas Allen Blockbuster Video Customer Survey Background and Description of Problem For many years, Blockbuster led the pack in the home movie, video, and game rental services. The company had a sound and simple business model that enabled customers to watch top-billing movies in the comforts of their living room for a fraction of what it would cost to attend the movies. In addition to providing customers with low cost video service and comfort, Blockbuster housed more than 5,000 retail stores conveniently located in every community. It was a solid business model until technology and a new competition displaced it. Team A will address the causes that led to the fall of Blockbuster such as declining profits, low adaptability, and low accessibility. Furthermore, Team A will develop a survey questionnaire to address the company’s problems and determine possible solutions for Blockbuster LLC. Blockbuster LLC, formerly Blockbuster Inc., is an American-based provider of home movie and video game rental services. Blockbuster distributes its products to customers in four ways: in-store rentals/sales, DVD-by-mail, vending machines, and online streaming (Wikinvest, 2013). The company’s in-store selection offers both new/used movies, and game rentals to include Blu-ray DVDs. Their mail service offers their customers an Internet-based subscription...

Words: 2498 - Pages: 10

Free Essay

Qnt 561 Week 3 Assignment

...QNT 561 WEEK 3 ASSIGNMENT A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=qnt-561-week-3-assignment Visit Our website: http://hwsoloutions.com/ Product Description PRODUCT DESCRIPTION QNT 561 Week 3 Assignment, Business Research Introduction The purpose of this study is to establish the factors affecting the productivity and satisfaction of the younger employees at Sales Department in Schering Plough. During the last years the engagement of younger employee are low as well as productivity. Data also show that older workers are more productive and also have highest salaries, and this is commonly not originate in younger workers . Statement of the Problem There has been a study that shows that older workers are more faithful to their job, more realistic and more responsible about their standing in a business, as contrasted to younger employees. Our data show that Sales Employees who older are more productive than their much younger coworker. The data showed that older workers gain more money than the youngers. The research will be conduct to see if age makes any change in steadiness performance. The research also showed that the changes in performance were mostly with the younger employees, and not the older employees. Specific objective. To understand if productivity, salaries and work satisfaction are co-related Research Question If salaries will increase, productivity and satisfaction will increase? Dependent variable; Salaries A dependent...

Words: 299 - Pages: 2

Premium Essay

Qnt/561: Week One Assignment

...QNT/561: Week One Assignment Exercises 80, 82, and 87 (Ch. 3) Exercise 80* a. The times are a population because we are considering the wait times for all of the customers seated on Saturday night. b. To find the mean: µ = ∑ X N µ = 1021 25 µ = 40.84 To find the median: The midpoint value of the population is 39. c. To find the range: Range = Largest Value – Smallest Value Range = 67 – 23 Range = 44 To find the standard deviation: σ = √∑ (X - µ)2 N σ = √∑(X – 40.84) 2 = √5291.36 = √211.65 = 14.55 25 25 Exercise 82* a. To find the mean cost: X = ∑fM = 7,060 = $141.20 N 50 b. To find the standard deviation: s = √∑f (M - X)2 = √33,728 = √688.33 = 26.24 n – 1 50 - 1 c. To find the proportion of costs within two standard deviations of the mean: X ± 2s 141.2 + 2(26.24) = 193.68 141.2 - 2(26.24) = 88.72 The electricity costs are all almost all within $89 to $194. Exercise 87* a. Select the variable selling price. 1. Mean = 221.1029 Median = 213.6 Standard Deviation = 47.1054 2. The mean selling price for a home in the Denver, CO area is about $221,103 while the median price is a bit lower at $213,600. With the standard deviation being high at $47,105, the range of home prices is quite big. b. Select the variable referring to the area of the home in square feet. 1. Mean = 2223.81 Median = 2200 Standard Deviation = 248.6594 2...

Words: 975 - Pages: 4

Premium Essay

Qnt 561 Week 6 Research Report and Presentation

...QNT 561 WEEK 6 RESEARCH REPORT AND PRESENTATION A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=qnt-561-week-6-research-report-and-presentation Visit Our website: http://hwsoloutions.com/ Product Description PRODUCT DESCRIPTION QNT 561 Week 6 Research Report and Presentation, Business Research Project Part 5: “The research report contains findings, analyses of findings, interpretations, conclusions, and sometimes recommendations. The researcher is the expert on the topic and knows the specifics in a way no one else can”, (Cooper & Schindler, 2011, p. 562). A customer satisfaction survey was developed and administered to a population of 200 restaurant patron. Questions were offered on a numerical scale; corresponding with quality and server satisfaction. Research analysis of the survey answers will allow Harmony Grill restaurant to make a decision around staff training. The result of the research using the survey data is now part of this managerial report. Interpretation for the Tables and Figures To answer the research question, “When restaurant staff members are not properly trained in customer service can this maximize customer dissatisfaction?” The research data used the questions specific to the server and to the quality of service. The research is seeking both correlation and causation. The figures below show that while satisfaction is mid-range there is room for improvement that additional training may provide. Specifically friendliness...

Words: 311 - Pages: 2

Premium Essay

Qnt 561 Week 6 Research Report and Presentation

...QNT 561 WEEK 6 RESEARCH REPORT AND PRESENTATION A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=qnt-561-week-6-research-report-and-presentation Visit Our website: http://hwsoloutions.com/ Product Description PRODUCT DESCRIPTION QNT 561 Week 6 Research Report and Presentation, Business Research Project Part 5: “The research report contains findings, analyses of findings, interpretations, conclusions, and sometimes recommendations. The researcher is the expert on the topic and knows the specifics in a way no one else can”, (Cooper & Schindler, 2011, p. 562). A customer satisfaction survey was developed and administered to a population of 200 restaurant patron. Questions were offered on a numerical scale; corresponding with quality and server satisfaction. Research analysis of the survey answers will allow Harmony Grill restaurant to make a decision around staff training. The result of the research using the survey data is now part of this managerial report. Interpretation for the Tables and Figures To answer the research question, “When restaurant staff members are not properly trained in customer service can this maximize customer dissatisfaction?” The research data used the questions specific to the server and to the quality of service. The research is seeking both correlation and causation. The figures below show that while satisfaction is mid-range there is room for improvement that additional training may provide. Specifically friendliness...

Words: 311 - Pages: 2

Premium Essay

Qnt 561 Week 4 Weekly Learning Assessments - Assignment

...QNT 561 Week 4 Weekly Learning Assessments - Assignment Chapter 10 Exercise 2 [The following information applies to the questions displayed below.] A sample of 36 observations is selected from a normal population. The sample mean is 12, and the population standard deviation is 3. Conduct the following test of hypothesis using the 0.01 significance level H0: μ ≤ 10 H1: μ > 10 1. Award: 10 out of 10.00 points a. Is this a one- or two-tailed test? b. What is the decision rule? c. What is the value of the test statistic? d. What is your decision regarding H0? e. What is the p-value? Chapter 10 Exercise 10 Given the following hypotheses: H0 : μ = 400 H1 : μ ≠ 400 A random sample of 12 observations is selected from a normal population. The sample mean was 407 and the sample standard deviation 6. Using the .01 significance level: a. State the decision rule. (Negative amount should be indicated by a minus sign. Round your answers to 3 decimal places.) b. Compute the value of the test statistic. (Round your answer to 3 decimal places.) c. What is your decision regarding the null hypothesis? To download QNT 561 Week 2 Complete Answers click here QNT 561 Week 2 Weekly Learning Assessments Chapter 10 Exercise 12 The management of White Industries is considering a new method of assembling its golf cart. The present method requires 42.3 minutes, on the average, to assemble a cart. The mean assembly time for a random sample of 24 carts, using the new method,...

Words: 1953 - Pages: 8

Free Essay

Qnt 561 Week 6 Weekly Learning Assessments - Assignment

...QNT 561 Week 6 Weekly Learning Assessments Assignments Chapter 18 Exercise 2 Listed below is the number of movie tickets sold at the Library Cinema-Complex, in thousands, for the period from 2001 to 2013. Compute a five-year weighted moving average using weights of 0.15, 0.1, 0.2, 0.17, and 0.38, respectively. Describe the trend in yield. (Round your answers to 3 decimal places.) 2001 8.41 2002 8.14 2003 7.77 2004 6.59 2005 7.17 2006 6.78 2007 6.81 2008 6.51 2009 5.78 2010 5.57 2011 5.84 2012 5.59 2013 5.53 Click here to download Complete Answers of QNT 561 Week 6 Weekly Learning Assessments Chapter 18 Exercise 10 Appliance Centre sells a variety of electronic equipment and home appliances. For the last 4 years, 2010 through 2013, the following quarterly sales (in $ millions) were reported. Year I II III IV 2010 5.3 4.1 6.8 6.7 2011 4.8 3.8 5.6 6.8 2012 4.3 3.8 5.7 6 2013 5.6 4.6 6.4 5.9 Determine a typical seasonal index (adjusted) for each of the four quarters. (Round your answers to 4 decimal places.) About Author This article covers the topic for the University of Phoenix QNT 561 Week 6 Weekly Learning Assessments. The author is working in the field of education from last 5 years. This article covers the questions & answers of QNT 561 Week 6 Weekly Learning Assessments from UOP. Other topics in the class are as follows: QNT 561 Final Exam Latest QNT 561 Week 2 Weekly Learning Assessments ...

Words: 317 - Pages: 2

Premium Essay

Qnt 561 Week 5 Weekly Learning Assessments - Assignment

... 7 6.0 8 11 8.0 3 11 3.6 9 10 8.0 4 12 4.0 10 12 6.0 5 8 5.0 11 6 8.6 6 7 10.0 12 6 8.0 a. If we want to estimate selling price on the basis of the age of the car, which variable is the dependent variable and which is the independent variable? b-1. Determine the correlation coefficient. (Negative amounts should be indicated by a minus sign. Round your answers to 3 decimal places.) b-2. Determine the coefficient of determination. (Round your answer to 3 decimal places.) c. Interpret the correlation coefficient. Does it surprise you that the correlation coefficient is negative? (Round your answer to nearest whole number.) Want to see the Individual Assessment of Week 5..?? Click QNT 561 Week 5 Weekly Learning Assessments Chapter 13 Exercise 12 The Student Government Association at Middle Carolina University wanted to demonstrate the relationship between the number of beers a student drinks and his or her blood alcohol content (BAC). A random sample of 18 students participated in a study in which each participating student was randomly assigned a number of 12-ounce cans of beer to drink. Thirty minutes after they consumed their assigned number of beers, a member of the local sheriff’s office measured their blood alcohol content. The sample information is reported below. Student Beers BAC Student Beers BAC 1 6 0.1 10 3 0.07 2 7 0.09 11 3 0.05 3 7 0.09 12 7 0.08 4 4 0.1 13 1 0.04 5 5 0.1...

Words: 1756 - Pages: 8

Premium Essay

Qnt 561 Week 2 Weekly Learning Assessment – Assignment

...will break even, and a 20% chance it will lose money next quarter." a. Use an addition rule to find the probability the company will not lose money next quarter. (Round your answer to 2 decimal places.) b. Use the complement rule to find the probability it will not lose money next quarter. (Round your answer to 2 decimal places.) Find the Weekly Learning Assessment answers here QNT 561 Week 2 Weekly Learning Assessments Chapter 5 Exercise 22 A National Park Service survey of visitors to the Rocky Mountain region revealed that 50% visit Yellowstone Park, 40% visit the Tetons, and 35% visit both. a. What is the probability a vacationer will visit at least one of these attractions? (Round your answer to 2 decimal places.) b. What is the probability .35 called? c. Are the events mutually exclusive? Chapter 5 Exercise 34 P(A1) = .20, P(A2) = .40, and P(A3) = .40. P(B1|A1) = .25. P(B1|A2) = .05, and P(B1|A3) = .10. Use Bayes' theorem to determine P(A3|B1). (Round your answer to 4 decimal places.) Want to download the Complete Weekly Assignment of QNT/561 Class..?? Click QNT 561 Weekly Learning Assessments Chapter 5 Exercise 40 Solve the following: a. 20! 17! b. 9P3 c. 7C2 Chapter 6 Exercise 4 Which of...

Words: 1187 - Pages: 5