...Chapter 20 Statistical Quality Control GOALS When you have completed this chapter, you will be able to: • Discuss the role of quality control in production and service operations • Define and understand the terms chance cause, assignable cause, in control, out of control, attribute, and variable • Construct and interpret a Pareto chart • Construct and interpret a fishbone diagram • Construct and interpret a mean and range chart • Construct and interpret a percent defective and a c-bar chart • • Discuss acceptance sampling Construct an operating characteristic curve for various sampling plans. W ter A. Shewhart (1891–1967) al W 1498 1548 1598 1648 1698 1748 1898 1948 2000 ith the advent of industrial revolution in the 19th century, mass production replaced manufacturing in small shops by skilled craftsman and artisans. While in the small shops the individual worker was completely responsible for the quality of the work, this was no longer true in mass production where each individual’s contribution to the finished product constituted only an insignificant part in the total process. The quality control by the large companies was achieved with the help of quality inspectors responsible for checking a 100 percent inspection of all the important characteristics. Dr. Walter A. Shewhart, called the father of quality control analysis, developed the concepts of statistical quality control. For the purpose of controlling quality, Shewhart developed charting techniques and...
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...Quality Associates utttsav Download Share Add to Flag Embed Views: 292 Category: Education License: All Rights Reserved Presentation Description No description available. Comments Presentation Transcript Quality Associates : Case 1 Quality Associates Introduction : Introduction It is a case of a consulting firm which consults its clients regarding statistical procedures that is used to control the production process. In this case, Quality Associates has taken example with random sample size 30 of 4 samples i.e. 120 out of 800 given observations to explain the quality control process. Hypothesis : Hypothesis H0 : µ = 12 Ha : µ ≠ 12 Level of Significance = 0.01 Z test : Z test z = Z values : Z values Test statistic (z value) for all the samples P value : P value P values (2*(1-z score))for all the samples Rejection of null hypothesis : Rejection of null hypothesis Rejection rule for two tailed test using p-value approach Reject H0 if p-value ≤ α Standard Deviation : Standard Deviation Computed standard deviation for each of the samples Quality Associates utttsav Download Share Add to Flag Embed Views: 292 Category: Education License: All Rights Reserved Presentation Description No description available. Comments Presentation Transcript Quality Associates : Case 1 Quality Associates Introduction : Introduction It is a case of a consulting firm which...
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...Company Introduction: Assured & Associates offers a unique combination of premier home health care and community-based social services to the Atlanta, GA metro area. Market research indicates that there is a significant need for quality home health care and social services within this region and we believe that by employing competent and well-educated staff and providing them with organized and responsive management, we can become the home health care/social service agency of choice in Orlando, FL. Assured & Associates will be created as a Limited Liability Company based in Orange County. owned by its principal investors and principal operators. The initial office will be established in quality office space at 1800 Pembrook Drive in Orlando, FL which is the heart of Orlando. Pembrook Commons is located close to a hospital facility, which will serve as referral bases for our agency. Consumers of our services will be those individuals and families in need of home health care and/or social services. These patients are usually referred by other health care professionals such as physicians, attorneys, insurance companies and health care facilities. Our agency has already developed an excellent reputation with many of these professionals, through the work of our Registered Nurse, who has been providing home health care services for the past twenty years. Our agency must be licensed by the State of Florida and our services reimbursed by Medicare, Medicaid and other private...
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...theories from this chapter are revealed through the case? One theory is the LMX relationship which focuses on the quality of the exchange relationship that develops between leader’s and followers. Impressions management is a follower’s effect to protect a favorable image to gain an immediate benefit or improve a long-term relationship with the leader. The performance-driven motive is the followers genuine attempt to seek information from the leader that will help improve work performance. The associates at W. L. Gore knows that they have hands on innovation and discourses bureaucratic red tape by involving those closest to a project in decision making. They also own some percent of the company, and there are no chains of command, no predetermined channels of communication. 2. How did Gore’s sponsors program facilitate the creation of high quality relationships among leaders, sponsors, and associates? By using fairness to each other and everyone they come in contact with, the freedom to encourage, to help and to allow other associates to grow in knowledge, the skill and scope of responsibility. The ability to make their own commitments and keep them. They also built trust, loyalty, honestly, support, and respect between the sponsor and the associates. The sponsor also tracks the new associate’s progress, offers help, and encouragement, points out weakness and suggest ways to correct them and concentrates on how the associate might better exploit his or her strengths. 3. Evaluate...
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...also help his team reach its potential. Often a business can lose when it puts the wrong management team in charge and deters the growth of the business and associates. Although a good boss and bad boss have similar characteristics, he also differs in qualities that he uses to manage his associates and his business. Large and small business’ have one thing in common, to create revenue and become successful doing it. In order for that to be accomplished, it must have a strong management force that will create a strong backbone for the business. Finding that core group of managers is harder than it sounds. To gather the right combination it may take time but will benefit the business. These individuals bring different strengths to the team and as a collaborated group will bring success to the business. Individuals have similar attributes and also have their own personalities that make them who they are. Some have qualities that they are able to pass on to others with ease and teach others some of the qualities that they possess. There are also individuals that have trouble with face-to-face interactions with associates. These individuals bring to the business other superior qualities that help the business on a logistical level. They often find themselves working independently and are at times isolated from their associates. They have the skills to complete the tasks that their position ask for but lack the...
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...have one singular purpose in mind, the delivery of quality healthcare services, the entities also are very different in many ways. In this paper I will give a description of what the financial structure is of each environment while looking at the policies that are unique to each one of the environments. This will be done while also looking at the prevailing financial management practices that are prevalent within the financial environments and why it is that effective financial management is so difficult inside the healthcare industry as opposed to other industries. Not for profit financial environment Not for profit financial environment can simply be identified by their name and that they have a no profit motive. A prime example of a not for profit organization could be a clinic that is located in Marlin, Texas called the Falls Community Hospital and Clinic. This organization offers a cost effective health service to the residents of their town and is mandated to not make a profit but to only make enough yearly revenue to keep things running and to sustain the delivery of its health services. When dealing with the financial structure of a not for profit organization it is key to understand that the ownership interest is not able to be transferred. Keeping this fact in mind, the most logical accounting for this type of financial environment would be fund accounting. With this case the main emphasis is put on resource accountability...
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...much inventory or high supply stocks and over staffed departments. Cash will now be available for other purposes such as navigating economic waves, expansions needs or equipment maintenance and repairs. Quality control system helps to keep financial statements legal and error free. Unintentional mistakes, misrepresentations and intentional mistakes are reduced. This will help business executives and investors to see the financial health of a company in which keeps the financial statements accurate and reliable. Inaccurate financial reporting is illegal. Corporate executives, financial officers and board members are held directly and legally responsible for false financial statements which is stated by Sarbanes-Oxley Act of 2002 (SOX). Fines and imprisonment are some of the penalties for noncompliance for SOX. The number of people needed to maintain a strong company is determined by the companies needs to keep their customers happy in a timely and positive way. Products need to go out in an acceptable amount of time, the quality has to be above and beyond what is expected and associates have to work as a team to achieve what is expected of them. Hard decisions have to be made when the work is not there for the associates and the company is not going to pay for associates to just sit there with nothing to do. At this point decisions must be made of what must have to...
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...competencies between the associate degree and baccalaureate degree nurse A Registered nurse is one who has completed at least an Associate degree in nursing or a Bachelor’s degree in nursing and who has been successful in passing the National Council Licensure Examination for Registered Nurses. Even though the associate degree and bachelor’s degree nurse share similar roles, differences in competencies do exist between these two nursing roles. An associate degree level nurse is one that studied for two years in a community college setting, and whose training focuses mainly on nursing theory and skills. “The graduate of an associate nursing degree program is prepared to provide and coordinate safe, quality holistic patient-centered care as an entry-level professional nurse in a variety of health care settings” (Amarillo College Nursing Division, 2010). The associate degree nurse is prepared to administer care in structured healthcare settings such as community hospitals and long term healthcare facilities. The associate degree nurse not only functions within the nurse’s legal scope of practice but also adheres to the policies and procedures of the healthcare institution. The associate degree nurse functions as an entry-level professional and assists in promoting, restoring and maintaining the health of patients and families. The nurse utilizes a systematic approach and clinical reasoning to provide patient centered care. The nurse provides safe and quality care to patients and families...
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...Matrix Retail Sales Associate at Chern’s Case Study # 1 Presented To Dr. Rhonda Jones, Ph.D. By Jacqueline R. Jones Selection and Placement- 004016: BUS522004016*201003 January 31, 2010 Introduction Chern’s an upscale shoe and handbag department store was established by sister & brother team Ryan and Ann Chern. Who created a company that provides customer with the best service, selection, quality and value? The company currently has 140 stores in 28 states on the East Coast and Midwest. Chern’s employee 19,000 full and part time employees. Chern’s main business strategy is providing superior customer service and it is a core part of the corporate culture as well as core value being an essential part of its brand and the foundation of its culture. Though Chern is well established it now realize that in order to continue providing high quality customer service and capture market shares it must launch a strategic analysis to determine how to better staff its sales associate positions to stay competitive with other competitors who are seeking talented sales associates. The following is a job description requirement matrix for its sales associate, that Chern Job Matrix- For A Retail Sales Person At Chern’s Department Store Summary | Tasks | Relative Importance of Job Duty | Relative Time Spent | KSAP or Competency | Education/Level | Hire or Train | To be an elite sales associate who provides excellent customer service, quality, and selection to customers...
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...I can’t say a whole lot about the supply chain details about the company I work for due to the fact that most of the ordering is done by a case by case basis. I work as a maintenance supervisor for a property management company in the Denver, CO area. Each property is different, so depending on the age of the property, will depend on what supplies is needed. The property that I work at was just recently bought by the company I work for. Most of the time when the company buys a new property they upgrade as many of the features as possible. Some of the upgrades are done in-house by my maintenance staff and then some by sub-contractors. We do use some supply companies that are national based like Whirlpool, HD Supply and Wilmar. I’m sure that these companies has a supply chain that enables their organization to enhance their supply chain routine by integrating information from its supply chain which allows its managers, and employees to make more up-to-date and speedy decisions. I’m sure they benefit from an amplified perception to complete their spend process with other suppliers. With a complete insight into the aspects that influence their spend performance, these organizations can greatly reduce costs, improve profits, grow customer approval, and increase an advantage over other business. The supplier regularly do not accomplish the anticipated assistances anticipated from the investments made and, many times, this area of procurement receives too little attention and budget...
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...Introduction and History History Life Cycle Software and Process Qualities 2. Object-Oriented Modeling Concepts of Object Orientation Modeling and the Unified Modeling Language 3. Requirements and Early Life-Cycle Engineering Requirements Elicitation Software Specification Object-Oriented Analysis 4. Software Design Classical and Object-Oriented Design Architecture and Patterns (Components) Software Engineering - Summer 2004 5-1 © Stefan Leue 2004 Course Outline 5. Software Quality Assurance Testing Inspections (Reliability) (Software Metrics) 6. Software Production Process Evolutionary Models Spiral Model Unified Process Maturity Assessment (Agile Process) 7. Software Project Planning and Management Project Structure and Staffing Effort Estimation Scheduling Software Engineering - Summer 2004 5-2 © Stefan Leue 2004 Life-cycle Model: Waterfall Module Implementation and Test • translate design modules into code modules • test modules in isolation SRS Design Design Implementation System design Requirements Software Quality Assurance • did we build the model right? Software Engineering - Summer 2004 5-3 © Stefan Leue 2004 Life-cycle Model: Waterfall Integration and Testing • integrate tested module to form system • integration testing (incremental or big bang) • validation • customer acceptance testing Design Implementation System design Requirements SRS Design Integration Software Quality Assurance • did we build the model right? Software Engineering -...
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...tremendous efforts to meet the client needs and requirements due to their strong intellectual capital and industry specific knowledge. CCG has created a competitive advantage out of closeness and trust. Prior to the last few years’ rapid expansion, CCG was able to maintain and grow these qualities through a system of informal mentoring and hiring intelligent individuals having done MBA from prestigious business schools in the United States like Harvard, Stanford and Wharton. Main challenges: Bob has several interrelated challenges: Bob doesn’t have good understanding with John, his other partner in the group. He felt that John “was not forthcoming with new ideas and was not productive in developing new client relationships.” (Case Study, p. 2) This position taken by John left Bob feeling resentment. Vice presidents are neither motivated to learn nor engage in coaching skills because of the “ceiling on new partners and the growth of the firm.” (Case Study, p. 3) His direct reports are poorly trained and sometimes below expectations and above all he failed to provide feedback on it. He publically stated: “It’s a tough world out there; these associates need to learn to swing on their own.” (Case Study, p. 4) The firm itself neither rewards nor understands professional development. Therefore Bob has no current reason to change his position on employee development. Bob has not maintained his industry-specific knowledge. He is relying on past procedures, practices and relationships...
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...Case for Analysis: Perdue Farms Inc. Responding to the 21st Century Challenges 1. Describe the change in management style at Perdue Farms. By all accounts, Frank Perdue was a workaholic. He was a true entrepreneur. With little education, he started his own company, worked long hours, made many single handed decisions and grew the company. He was a traditional leader and used a centralized management style and kept decision making authority in his own hands. Initially, employees were expected to just do their jobs and it was not until later years that Frank encouraged employee participation in quality and operational decisions. While Jim Perdue also has the entrepreneurial spirit, he is highly educated and has the temperament to move the company into a different type of management style. He believes in the importance of the work force and adopts a people first management style. He, like his father, believed the success of the business relies on providing quality products. But Jim believes the workers, or associates as they are called, play an integral role in that process. He believes the associates are the ones that strive to assure the quality of the product and therefore the satisfaction of the customers. Jim implemented many employee benefit programs in an effort increase associate satisfaction. His idea was to maximize company productivity by using the ideas and information provided by everyone in the organization. The management style at Perdue gradually shifted...
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...RECOMMENDATIONS REGARDING TANGLEWOOD STAFFING In regards to talent, my recommendation would be for Tanglewood to develop the majority of its core workforce rather than acquire. The importance for employees to share in the long term organizational value and culture gives way to the need for internal development of the core workforce. Due to the organizational structure of each store having an assistant manager that is responsible for Human Resource, and also because of the organization having the best perspec tive when it comes to the KSAOs that it requires in its workforce that it needs, the best approach for a hiring strategy is to execute hiring procedures internally versus outsourcing where the integrity in terms of decision making in regards to hiring is kept pure when it comes to staffing each of its stores. Tanglewood has an hierarchy organizational structure, therefore it is recommended that in order to fill its entry level positions, most of those fills need to be hired externally. Once an employee becomes a member of the team and has gained time within the organization, the process to fill higher level positions should be conducted internally in regards to hiring. Acceptions can be made from a percentage base(i.e. 10%) of higher level positions may be open to external hiring consideration depending on criteria set in regards to years of experience in a similar field. Tanglewood is concerned that companies like Target and Kohl’s are going...
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...not. A registered nurse may be prepared at the diploma level, associate-degree level, baccalaureate-degree level, master degree level, and some possess a doctoral degree. The focus of this paper will be directed at the differences in competencies between nurses prepared at the associate-degree (ADN) level and nurses prepared at the baccalaureate-degree (BSN) level. Graduates from either degree must pass an examination as put forth by the National Council Licensure Examination (NCLEX) in order to become a licensed registered nurse. The NCLEX exam is the same for both degrees even though their prepared education is different. Three major differences in nursing competencies include education, nursing judgment, and professional identity. The following paragraphs will review and discuss how nursing care or approaches to decision making may differ upon the educational background of a registered nurse. First and foremost, “baccalaureate nursing programs encompass all of the course work taught in associate degree and diploma programs plus a more in-depth treatment of the physical and social sciences, nursing research, public and community health, nursing management, and the humanities” ("Impact of Education," 2014, para. 4). The additional education is sought to enhance and prepare the nurse for wider range in the nurse’s practice. For this reason, “BSN nurses are prized for their skills in critical thinking, leadership, case management, and health promotions, and for their ability to...
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