...Assignment 2 | BSBCUS501C | Manage quality customer service | | Micheala Evers | Student Id# 368512940 | | Profile of Customer services activities of "The Open Training and Education Network" (OTEN) 1. What is the name of your nominated organisation, what products and services does it deliver and how do such products and/or services meet your needs or your organisation’s needs? (350 words) The Open Training and Education Network (OTEN) is a Registered Training Organisation and a business unit of Western Sydney Institute, TAFE NSW, providing distance and online education and training services. It is the largest non-classroom based VET organisation delivering flexible distance, vocational and e-learning training in Australia. Being the largest provider of distance education and vocational training in Australia, the goal of OTEN is to provide our valued students with high quality education and training @ your own place by offering customised and flexible distance and e-learning delivery arrangements. OTEN has formed partnerships with business, industry enterprises, local communities and government organisations. These connections enable them to design and deliver customised training programs to meet the needs of their customers. Potential customer research * online enrolment form (OTEN web site) * partnership with seek learning * external VET researcher "John Mitchell & associates" * consultation with external stakeholders ...
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...Tertiary and Vocational Education Commission 1.0 Introduction: Tertiary and Vocational Education Commission (TVEC) was established in 1991 under the provisions of Tertiary and Vocational Education (TVE) Act. No. 20 of 1990. It has been functioning under the purview of the Ministry of Vocational Training and Rural Industries as a separate unit up to December 1999. The Presidential Task Force on Technical Education and Vocational Training recommended enhancing the capacity and capabilities of the TVEC in 1998. Accordingly, the Commission was re-established in December 1999 as a body corporate with additional powers on research and development and fund allocation under the provisions of the TVE Act. No.50 of 1999. 1.1 Vision A Technical and Vocational Education and Training (TVET) system where all seekers of training will have equal access to the highest possible standards of TVET, that assures gainful employment globally 1.2 Mission As the apex body in the TVET sector, we are committed to establish and maintain an efficient, effective and quality assured TVET system, which is relevant to socio-economic goals, and changing market needs. 1.3 Objectives The general objectives of the Commission are: a. Policy development, planning, co-ordination and development of the Tertiary Education and Vocational Education at all levels in keeping with human resource needs of the economy b. Development of a nationally recognized system for granting of Tertiary...
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...reading, analyse and evaluate the concept of professionalism and core professional values in the lifelong learning sector. A ‘professional’ is defined by businessdictionary (2013) as: “Person formally certified by a professional body of belonging to a specific profession by virtue of having completed a required course of studies and/or practice. And whose competence can usually be measured against an established set of standards.” Using this definition do teachers in the lifelong learning sector qualify as professionals? Prior to 2007 teachers did not have a professional body. In 2007 the Institute for Learning (IfL) was established and this is now the independent professional body for everybody working in the sector of further education (FE) and skills, with membership then becoming a requirement. The IfL drew up a Code of Professional Practice in 2008, outlining the expected behaviour of members and qualifications which were approved by parliament (IfL 2013). In addition membership confirmed a commitment to continuous professional development (CPD), a commonly recognised element of professional status. In 2009 Qualified Teacher Learning and Skills (QTLS) status became a recognised professional status, followed by awards in 2012 and recognised members now being qualified to work in schools. Looking at the given definition of a ‘professional’, it can easily be defended that teachers in FE are professionals. Unfortunately in 2012 statuary requirement of IfL membership...
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...Report on The System of Education in India Nordic Recognition Information Centres 1 October 2006 THE SYSTEM OF EDUCATION IN INDIA Introduction ......................................................................................................... 3 Background to the Study Tour ............................................................................................... 3 Report Structure ..................................................................................................................... 3 Country Profile ....................................................................................................................... 4 Chapter 1 General Education ............................................................................ 5 Administration of Education .................................................................................................. 5 School Education.................................................................................................................... 6 National Curricula .................................................................................................................. 7 Examination and Assessment............................................................................................... 12 Source................................................................................................................................... 15 Islamic Education .......................................
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...HEALTH PROFESSIONALS COMPETENCY ASSURANCE ACT The Act was passed by Parliament on 11 September 2003 and received the Royal assent on 18 September 2003. The Health Practitioners Assurance Act came fully into force on 18 September 2004. Not all the Health Care professions are regulated under this Act. And the profession that is not being regulated under this act does not mean that profession lacks the professional standards. Some of the professionals are not regulated under this act because they pose a very little risk of to the public; some are not regulated because they work under the supervision of a regulated profession; some are regulated in the other ways. For example, they may be regulated through their employer or self-regulated by their profession.( Ministry of Health – Manatū Hauora, 2012) The Health Practitioners Competence Assurance Act (2003) aims to protect and promote safe practice of health practitioners. It introduced a new process whereby health professionals are required to demonstrate competence annually in their scope of practice before they are issued with an annual practicing certificateHealth Practitioners Competence Assurance Act,2005) Important key protections are in place, with provisions that will ensure that: * only the health practitioners who are registered under the new Act will be able to use the titles protected by the Act or claim to practice a profession that is regulated by the Act * registered health practitioners will...
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...title: Software quality assurance analyst Skills and knowledge requirements: • Education: Completion of high school, completion of college/CEGEP/vocational or technical training • Experience: 3 years to less than 5 years • Languages: Speak English, read English, write English • Specific skills: Confer with clients to identify and document requirements, conduct business and technical studies, design, develop and implement information systems business solutions, provide advice on information systems strategy, policy, management and service delivery, develop and implement policies and procedures throughout the software development life cycle, conduct reviews to assess quality assurance practices • Computer and technology knowledge: Windows, Intranet, Internet, Multimedia software, Word processing software, Spreadsheet software, Presentation software, Office suites, Electronic mailing software • Work conditions and physical capabilities: Fast-paced environment, work under pressure, tight deadlines, repetitive tasks, attention to detail, combination of sitting, standing, walking • Essential skills: Reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning • Job title: Business systems analyst Skills and knowledge requirements: • Education: Completion of high school, completion of college/CEGEP/vocational or technical...
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...LAGOS STATE MINISTRY OF EDUCATION ANNUAL EDUCATION SECTOR PERFORMANCE REPORT 2010 June 2010 Lagos Annual Education Sector Performance Report, 2010 Contents Abbreviations ............................................................................................................................ iii Introduction – Purpose of the Report ....................................................................................... 1 Chapter 1 – Performance assessment framework .................................................................... 3 Education Sector Plan 2009‐2018 ......................................................................................... 3 Data on the education system............................................................................................... 4 Chapter 2 – Inputs ..................................................................................................................... 5 Chapter 3 – Processes ............................................................................................................... 9 Policy and strategy ................................................................................................................ 9 Public service reform and organisational development ..................................................... 15 Chapter 4 – Outputs .................................................................................................................
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...Management Research V QUALITY MANAGEMENT IN EDUCATION Suzana Vlašić1, Smiljana Vale2, Danijela Križman Puhar3 3 smiljanavale@net.hr Financial Manager, Maistra d.d., Croatia, danijela.krizman.puhar@maistra.hr 2 ____________________________________________________________ ____ Abstract Having considered the current situation of the Croatian educational system and the quality of all its individual components, we can’t help but notice that the awareness of the importance of education as a foundation for the growth and development of each country isn’t strong enough. Education quality is becoming increasingly important for those who are involved in it either directly or indirectly, and for those who use its services. Access to education and quality education are to be regarded as mutually dependent and indivisible needs and rights. This is primarily achieved by developing creativity, civic and democratic values, as well as by knowledge, abilities and skills needed for everyday and professional life. Basic education is not sufficient or complete, and therefore should be considered only as a basis for learning that needs to be used all life long. Lifelong learning for all has become one of the pillars of development. Quality management is a part of management aimed at achieving quality goals through planning, monitoring, assuring and improving quality. Involving all members of the organization brings us closer to total quality control (Total Quality Management, TQM). Efficient...
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...of the cut in government funding the prior policy of class size reduction was taken back after 1997 suggests that the government is reluctant to commit to funs for improving the quality of education. I agree with the authors view highlighting the government reluctance, as I would think because of the changes in society and globalization this should result in the government looking into more quality education for children and I think that teacher to student ratio plays a big part in students receiving more quality education when there are less children in the class as opposed to 40 students in one class, which is a big number in comparison to other English speaking countries. Basically the class size policy is where there is a reduction of state commitment in education. The reduced commitment comes from an increase in privatization of education and an increase or maintenance of teacher pupil ratio and efficiency reforms such as decentralization. Society Wide mobilization – which means the state, will transfer significant proportion of education expenses to parents Because Hong Kong parents has had less of the educational spending compared to parents of many other parts of the world, the reformers had proposed that the proportion of tuition fee to total costs of post secondary education should be appropriately adjusted. The significant reduction in government expenses is made in reversal of the prior policy of cutting down class size In order to improve teacher:...
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...Running Head: ADDRESSING ORGANIZATIONAL CULTURE Operationalizing Quality Assurance in Rehabilitation Agencies: The Argument for Addressing Organizational Culture Jared C. Schultz Utah State University Russell Thelin Utah State Office of Rehabilitation Note: The authors would like to thank Dr. Larry Kontosh at West Virginia University for his feedback and direction during the development of this manuscript. Abstract The issue of Quality Assurance (QA) within the State/Federal Vocational Rehabilitation (VR) program is currently receiving significant attention. State VR agencies are increasingly developing QA plans, both to meet the requirements of the Rehabilitation Services Administration, and because of the recognized value such plans bring to program development and improvement activities. The business literature clearly indicates that a large percentage of quality initiatives fail due to the organization failing to address organizational culture change as part of the quality process (Cameron, 2006). This article provides an overview of the Competing Values Framework for organizational change, and discusses the application this paradigm to the state VR setting. Recommendations for state VR agencies to include organizational cultural change in the QA process are provided. Operationalizing Quality Assurance in Rehabilitation Agencies: The Argument for Addressing Organizational Culture The research from the business literature indicates that the majority...
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...productivity... and these in turn rely on the education of our people. – Julia Gillard. The increase of low-income, low-skilled youth in the labor market, particularly in developing countries, is a major concern internationally. In some regions of the world, young people are nearly three times as likely as adults to be unemployed. They are also more likely to work in the informal labor market than adults, in low quality jobs that offer limited socio-economic security, training opportunities, and working conditions. This enormous unlocked potential represents a substantial loss of opportunity for both individuals and society. With increasing emphasis being given to work- and skills-based solutions to economic competition and poverty in the developing world, comes a renewed focus on technical and vocational education and training (TVET) as a means to expand opportunities for marginalized youth (Tripney, et. al., 2013). Enhancing the quality of basic education in the Philippines is urgent and critical. In line with this, one of the discussions of DepEd which incurred on October 2010 is to enhance the basic education program of the country in a way that is least disruptive to the current curriculum, most affordable to government and families, and aligned with international practice through the K-12 policy. The poor quality of basic education is reflected in the low achievement scores of Filipino students. Many students who finish basic education do not possess sufficient mastery of basic...
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...EXPLAIN THE FUNCTIONS OF INTERNAL QUALITY ASSURANCE IN LEARNING AND DEVELOPMENT. Before looking at the functions of an internal quality assurer (IQA) role it is beneficial to understand what quality assurance is and why it has been established within the learning process. ‘Quality assurance can be defined as a system to monitor and evaluate a product or a service.’ Pg122 Assessors handbook It is the role of the IQA to uphold and maintain the credibility of the qualifications undertaken by candidates. The IQA supports this by helping employers and candidates to fully understand how these qualifications can further support and benefit their business. Thus ensuring effective delivery meeting the learners’ needs and expectations, which follows their agreed learning plan. They will maintain a close link between the learner, assessor and employer to enable full understanding in all assessment methods and the criteria they must adhere to. ‘Internal Quality Assurance is a key factor in managing ‘risk’ and ensuring that when certificates are claimed for learners the requirements of the national standards have been reliably met.’ (City & Guilds guidance on Internal Quality Assurance of Qualifications pg 6) The IQA team has a specific function with the assessment process within (education) centres. Although these functions may vary slightly, the guidelines the IQA’s work within remain the same. For example City & Guilds outline 4 main aspects to the IQA role, which state they...
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...Education system of Pakistan Introduction It is mandated in the Constitution of Pakistan to provide free and compulsory education to all children between the ages of 5-16 years and enhance adult literacy. With the 18th constitutional amendment the concurrent list which comprised of 47 subjects was abolished and these subjects, including education, were transferred to federating units as a move towards provincial autonomy. The year 2015 is important in the context that it marks the deadline for the participants of Dakar declaration (Education For All [EFA] commitment) including Pakistan. Education related statistics coupled with Pakistan’s progress regarding education targets set in Vision 2030 and Pakistan’s lagging behind in achieving EFA targets and its Millennium Development Goals(MDGs) for education call for an analysis of the education system of Pakistan and to look into the issues and problems it is facing so that workable solutions could be recommended. What is Education System? The system of education includes all institutions that are involved in delivering formal education (public and private, for-profit and nonprofit, onsite or virtual instruction) and their faculties, students, physical infrastructure, resources and rules. In a broader definition the system also includes the institutions that are directly involved in financing, managing, operating or regulating such institutions (like government ministries and regulatory bodies, central testing organizations, textbook...
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...individualized education program (IEP) goal, improving communication and social skills, increasing positive peer interactions, many educational outcomes, and post school adjustments. Positive effects on children without disabilities include the development of positive attitudes and perceptions of persons with disabilities and the enhancement of social status with nondisabled peers. Several studies have been done on the effects of inclusion of children with disabilities in general education classrooms. A study on inclusion compared integrated and segregated (special education only) preschool students. The study determined that children in the integrated sites progressed in social skills development while the segregated children actually regressed. Another study shows the effect on inclusion in grades 2 to 5. The study determined that students with specific learning disabilities made some academic and affective gains at a pace comparable to that of normal achieving students. Specific learning disabilities students also showed an improvement in self-esteem and in some cases improved motivation. Now a day’s many Filipino’s had a lessen IQ. They cannot understand well in a short day, and in a short year of education so, I think K+12 programs are boon. Why boon? It simple because Filipino’s should learn many things and have maturation and learning in terms of getting right education. We must be prepared and know the reality that every person has to gain the right education and the right...
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...MANISHIMWE EMILIAN PROFESSIONAL PROFILE |Name & Address |Qualifications and Training | | |MA-Dev’t Studies(Candidate) 2011-2013 -UMU | |NAMES: Emilian Manishimwe |B.A (SS)HONS Sociology and social administration –Makerere University) | |DATE OF BIRTH: 7th Oct, 1973 |Diploma Secondary Education | |SEX: Male |PMD pro stage 1 | |HOME DISTRICT: Kisoro |Anti-corruption course carried out by TCDC-Arusha Tanzania | |HOME ADDRESS: P.o.Box 5319 |Governance accountability training carried out by TCDC- Arusha Tanzania | |CONTACT ADDRESS: World Vision International-Uganda |Security management and Protection training part 1 and 2 | | |Training of Trainers (TOT) MA Peace and conflict studies department and peace civil | |CONTACT PHONE:+256772473324/+256712363416...
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