...10 steps of quality control Providing premium online methodology 10 steps of quality control Premium online methodology KNOTs Research has been working since 1996 to develop and manage active access to households worldwide. Building on our technical knowledge pioneered in the Japanese market, we have been active in Europe since 2001. All our work is carried out in accordance with the strictest market research professional standards codes and guidelines and we only conduct surveys for the purpose of marketing research and intelligence. We maintain and update full profile information for all our members on a regular basis and also actively recruit new members to join. Keeping the membership database fresh and engaged has resulted in high response rates for every survey – typically, depending on the complexity or scarcity of the sample, or the sensitivity of the subject, this will be between 12% and 35%. We have defined and implemented a clear set of rules to ensure that quality is our highest priority and support this through regular contact with our members. Currently, we have access to more than 40 million households in over 70 countries – and manage the relationship with global consumers on a daily basis. 10 steps of quality control 1. Maintain database – reliable and up to date 2. Confirm respondent’s identity 3. Screen with strict procedure 4. Select accurately the right sample 5. Inspect and test questionnaire thoroughly 6. Use self-completion method 7. Create...
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...to bring in the laptop that Friday morning of the scheduled date. This project was called PC SWAP. The quality issue that the Program Manager had was there was not a budget itemized. For example, each office was allocated a certain amount of funds for their budget. The itemized budget should have consisted of the IT travel such as air, food, and transportation. There was not enough communication between each office. Although the offices were out of state there could have een some teleconference meeting to go over the process. There should have been discussions on what time the PC Swap starts and what type of training will take place once the new software and programs have been installed. On Monday, all staff returned to the office and did not know how to use their new equipment. The administrative employees were assisting with training. The management team received new printers in their office. Unfortunately, the printers were not setup, and it took some employees about a week to get their printer compatible with their computers. This causes a lot of problems because the management team sometimes has to print confidential documents. Also, another issue was that the IT did not meet with the management team to discuss what drives the employees should have access to. All employees should not have access to the finance drive and payroll. “Quality control focuses on monitoring the activities and results of the project...
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...IV. PROPOSAL In giving ease and comfort to students, one must consider working environment. The researchers saw the needs of BULSU-Sarmiento Campus like lack of classrooms,equipments and materials. This problem has been thoroughly analize and lead the researchers to come up with the following proposal. 4.1 Alternative 1: Construction of Additional rooms Mainly, as the researchers being students of civil engineering considered that additional rooms will be done. However, location of additional rooms will be studied carefully before constructing as different factors should be considered. 4.1.1 Advantages * Additional rooms will help giving comfort to students because of much better studying environment. * Environment as one of the factors that contributes the most when considering ones personality, will improve student’s performance during classes. 4.1.2 Disadvantages * Construction of additional room would mean greater cost * Construction time varies and most of the time will take month or two to finish 4.2 Alternative 2: Shifting of Schedules Shifting of schedules is a process wherein time will be analized considering rooms availability. 4.2.1 Advantage * Shifting of schedules if arranged or assigned properly will help the university utilize its rooms and facilities 4.2.2 Disadvantage * There is no disadvantage since shifting of schedules will be an option 4.3 Alternative 3: Purchasing of Equipments It is the university’s obligation...
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...recall and the company became a model for how to handle an ethical crisis. If we see the recent challenges that are happening to Johnson & Johnson is hard to believe that the company’s statement that gave back almost 30 years ago has not held true, the statement followed: “We believe our first responsibility is to the doctors, nurses and patients, to mothers and fathers and all others who use our products and services. In meeting their needs everything we do must be of high quality”. Below I will go through several lawsuits that Johnson & Johnson was faced in 2011 that made the company announced recently that it had recorded 3.3 billion charges and special items for fourth quarter 2011 in order to provide a reserve for probable losses from product liability lawsuits. All the lawsuits have in common the fact that all of them are manufacturing-quality errors. 1. On December 21, 2011 was announced that Johnson & Johnson must face a lawsuit claiming it misled investors about quality control-failures at manufacturing plants that led to recalls of the popular over-the counter drug, Motrin. Supposedly, top executives made misleading statements about details of the recalls leading to stock losses after the true reasons for the recalls became public. 2....
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...Quality Control Quality Control Quality Training Manual Kajohn Hillman 6/23/2014 Table of Contents I. Introduction i. History of quality Management ii. The need for Quality Management II. The Role of Leadership i. Role they play in the success ii. Firms adoption of roles and effects of nonexistent role modeling iii. Monitoring and Metrics within the quality management improvements III. General Quality Strategies and Tools i. Establishing customer expectations ii. Designing quality in iii. Defining metrics iv. Mistake-proofing v. Kaizen vi. Six Sigma IV. Quality Tactics and the Logistics and Supply Chain Functions i. What tools are applicable internally ii. What tools are applicable externally with vendors V. Week 5: Roll-Out i. A communication plan ii. Sequence of steps to get personnel trained iii. Stakeholders on board I. History Of Quality Management The history of quality management and the movement can be traced as far back as medieval times in Europe when craftsmen and tradesmen organized themselves in unions called guilds which predate the 13th century. It wasn’t until the 19th Century when the industrial manufacturers of the world adopted this model of craftsmanship. The system had its emphasis on the inspection process which started in Great Britain during the 1700’s and grew immensely during the Industrial Revolution of the 1800’s. In the 20th century these manufacturers...
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...“IMPROVING THE QUALITY OF SHEANUT PRODUCTS FOR GLOBAL COMPETITIVENESS” PRESENTATION BY PAUL B. ORHII, JD, MD, Ph. D, DIRECTORGENERAL (NAFDAC), AT THE SEMINAR ON SHEANUT AT HYDROHOTELS, MINNA, ON 4TH AUGUST, 2010. Protocol: I feel highly honored to be invited to present a paper with the theme: “Shea nut industry in Nigeria: exploiting its potentials for economic growth and development “. I commend the management of Central Bank of Nigeria (CBN) for organizing this seminar which provides a forum for the various stakeholders to engage in discussions towards exploiting the potentials of Shea nut industry for economic growth. The theme of the conference is also timely considering the efforts being made by various sectors in order to rescue Nigeria from the impact of the global financial crisis. Your choice of topic: “Improving the quality of Shea nut products for global competitiveness” is also commendable. This forum will not only expose the hidden potentials of Shea nut crop and its produce but also addresses the operational challenges of policy implementation, compliance to regulatory requirements and promotion of exchange of ideas to mitigate such challenges, but will also foster collaborations among the different stakeholders towards improving our economy. This address will highlight all the efforts of NAFDAC to effectively regulate the food , cosmetics and pharmaceutical industry as a means of improving the quality of Shea nut products for global 1 competitiveness. We believe...
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...general and application controls in a computerized information system. | 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 | 52, 53, 54, 55, 57, 58, 59, 60, 61, 62, 66 | 2. Explain the difference between auditing around the computer and auditing through the computer. | 14, 15, 16 | 51, 65 | 3. List several techniques auditors can use to perform tests of controls in a computerized information system. | 17, 18, 19, 20, 21 | 64 | 4. Describe the characteristics and control issues associated with end-user and other computing environments. | 22, 23, 24, 25 | 63 | 5. Define and describe computer fraud and the controls that an entity can use to prevent it. | 26, 27, 28, 29, 30 | 56 | SOLUTIONS FOR REVIEW CHECKPOINTS H.1 Given its extensive use, auditors must consider clients’ computerized information systems technology. All auditors should have sufficient familiarity with computers, computerized information systems, and computer controls to be able to complete the audit of simple systems and to work with information system auditors. More importantly, auditors must assess the control risk (and the risk of material misstatement) regardless of the technology used for preparing the financial statements. In a computerized processing environment, auditors must study and test information technology general and application controls. H.2 COBIT (which stands for Control Objectives for Information...
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...Hank Kolb Case: Quality Control Product & Operations Management (346), Section 2, December 1, 2010 Professor: Bud Roychoudhury INDEX: * Introduction………………………………………………………………………………………………….….. Page 2 * Definition of Problem……………………………………………………………………………………….. Page 2 * SWOT analysis…………………………………………………………………………………… Page 2-6 * Root Problem………………………………………………………………………………………… Page 6 * Alternative solutions …………………………………………………………………………………….. Page 6-8 * Solution Suggestion………………………………………………………………………………………….. Page 8 * Conclusion………………………………………………………………………………………………………… Page 9 INTRODUCTION When analyzing this case, it is obvious that this company has some areas they could improve upon. We plan to provide a solution to these various problems through extensive definition of the problem, thorough SWOT analysis, and suggestion of various solutions and alternatives that are best fit to improve the quality inside this business. Each section is filled with our detailed observations, all coming together in the end with one goal in mind: making your business better. PROBLEM DEFINITION SWOT Analysis The SWOT analysis begins by looking inside your business for both the apparent and hidden strengths and weaknesses of your operation. A company’s strengths should be realistic and not modest. The first apparent strength is the experience that Hank Kolb...
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...MANAGEMENT ENGINEERING PROGRAM QUALITY ASSURANCE AND CONTROL 2012-2013 SPRING SEMESTER GUIDELINES FOR THE TERM PROJECT PURPOSE: is to study, analyze, and propose solutions for the quality issues and problems of two selected manufacturing or service companies in a particular sector and also to analyze the economical and technological structure of the sector. TASK: Two manufacturing or service companies in a particular sector will be selected. The economical and technological structure of the sector will be analyzed and the quality issues and problems about the selected companies will be studied. In order to accomplish the term project, you are asked to form a group of 3 or 4 students and visit the companies in the selected sector to conduct in-depth interviews. Finally, you are asked to write a report about the sector analysis and the study about the selected companies. SCOPE: The report should be approximately 3000 words. The sector study may be between 1000 and 1500 words and the company study between 1500 and 2000 words. Electronic and/or hard copies of all references must be annexed. GUIDELINES: A. Analysis of the sector 1. The contribution of the sector to GNP 2. Exportations 3. Capital accumulation 4. Labor structure and employment 5. Level of technological development 6. Research and development potential 7. Expectations for future developments B. Study of the selected companies 1. Quality strategies and policies...
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...martinez@upct.es Facultad de Ciencias de la Empresa, Paseo Alfonso XIII, 50, 30203, Cartagena Phone: +34968325618 Fax: +34968327008 POM Back to "Search By Author" COMPARISON OF TQM AND ISO 9000 EFFECTS IN COMPANY PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES ABSTRACT The effect of Total Quality Management (TQM) and ISO 9000 on performance has been extensively analysed by researchers, but this sort of research has usually been developed in separated cells. However, there are few articles analysing the effect of both systems within the same sample of companies. Our paper analyses both the effect of a TQM system and the ISO 9000 implementation in company performance. A structured questionnaire using the Flynn et al. (1994) scale for measuring TQM has been used to get the data. A postal survey to nearly 3000 industrial Spanish companies with more than 100 employees was sent. This questionnaire was answered by 713 quality managers. The results show a positive relationship between TQM application and hard and soft results while only an improvement in hard results after the ISO 9000 implementation has been found. 1. INTRODUCTION Over the last two decades quality management has been an important research topic as it can be seen by the important number of publications in...
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...total neglect of quality standards through lack of Quality control. Quality control, when implemented in a project, helps in yielding profit because the output is usually of great standard whereas when omitted, unavoidable losses are incurred. A project is said to be complete when the output not only conforms to pre-defined requirements but also to quality standards of the category it falls in. e.g. Standard for Quality Management Systems ISO 9001:2000 Automotive: ISO/TS 16949:2002 Energy: PC 242-ISO 50001 Food Safety: ISO 22000:2005 Medical Devices: ISO 13485:2003 Risk: ISO 31000 According to the ISO 8402-94 standards, “QUALITY” could be defined as “The set of characteristics of an entity that gives that entity the ability to satisfy, express an implicit needs“. It further states that “The purpose of quality is therefore to provide a client with a suitable offer with controlled processes while ensuring that this improvement does not translate into additional cost.1 Quality can be defined as a state of excellence whereby a product (due to our context) is free from defects, errors and produced according to standards defined by certain standards organizations. An example is the “ISO 9001” quality management standard. Quality Control in Project Management according to “PMBOK” (2007) “includes all activities of the overall management functions that determine the quality policy, objectives and responsibilities. Usually carried out by a quality control department, it involves...
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...Seven Quality Control Tools 1 1. 2. 3. 4. 5. 6. 7. Pareto analysis Flowcharts Check sheets Histograms Scatter diagrams Control charts Fishbone diagram 2 Vilfredo Pareto was an Italian economist who noted that approximately 80% of wealth was owned by only 20% of the population. This was true in almost all the societies he studied. 3 1. Pareto analysis Choosing the Most Important Changes to Make Pareto analysis is a very simple technique that helps you to choose the most effective changes to make. It uses the Pareto principle - the idea that by doing 20% of work you can generate 80% of the advantage of doing the entire job. Pareto analysis is a formal technique for finding the changes that will give the biggest benefits. It is useful where many possible courses of action are competing for your attention. 4 It is a statistical technique in decision making that is used for selection of a limited number of tasks that produce significant overall effect. It uses the Pareto principle - the idea that by doing 20% of work you can generate 80% of the advantage of doing the entire job. Or in terms of quality improvement, a large majority of problems (80%) are produced by a few key causes (20%). 5 Pareto analysis is a formal technique useful where many possible courses of action are competing for your attention. Basically, it consists of estimating the benefit delivered by each action...
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...Custodians Daily Operations and Procedures 1. Purpose The purpose of this procedure is to outline the requirements for EML, LLC Custodian’s daily operations and procedures. 2. Scope EML, LLC Custodian Crew Lead is to provide a basic guideline for operations and procedures to be conducted and recorded for each work inquiry either through daily routines, emergency spills, and/or emergency situations. This includes the training of each new employee before it’s even released to the job site. Employee must have a full and satisfactory training session with the Crew Lead. The Crew Lead will therefore explain our new hire of all our safety standards, PPE policy, and customer relation skills. The Crew Lead has to comply with our contract with all deliverables, to include Green Certified specs.The Crew Lead is also to retrain any employees that fail to meet our QC standards. Crew Lead reports to EML LLC’s Supervisor. 3. Pre-requisites EML, LLC Crew Lead will utilize EML, LLC documents to include time sheets, MSDS books, temporary WO and assigned purchase orders and all associated documents for GSA contract # GS-07P-11-JU-D-0024. Crew Lead has been issued out a copy of our contract and shall reference it at all times. 4. Responsibilities The procedure outlined applies to all EML, LLC employees/ custodians. Items needed to be covered on the training sessions are as follow; • Train custodian employee on using the proper process on this S.O.P. Start point:...
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...Command and control skills using command task and qualities P5, M3, D2 Command and control skills and qualities A good commander should be able to show the team command and control skills and qualities through different tasks and activities. Personal qualities Qualities for command and control • Knowledge of people- a good leader should know there them and the individuals in that team and how to bring the best out in people and what makes them happy and motivates them. A good leader needs to have knowledge of people because it means that they can have patience and understand that people can make mistakes when under pressure. • Belief- a good leader stands by their organisation and what it stands for this means that they are commented and loyal to the service. However if the leader didn’t believe in their organisation then they wouldn’t be able to show the team dedication which would make the team fall apart. • Strength of character- a good leader knows to take responsibilities for their own actions and will not try to blame someone else. • Creativity-a good leader can be creative and when dealing with a task can come up with an original idea. A good leader doesn’t get involve personally in any task because they need to be able to see a picture as a whole and not as individuals. • Personality- a good leader should be able to adapt their personality to any mod for example they might have to be forceful because it might be the only way to deal with the situation...
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...BODY GLOVE GAMBARAN KASUS Pada bulan Maret 1991, Russ Lesser, presiden dari Body Glove, sebuah perusahaan kecil manufaktur yang memproduksi wetsuit, mereview progress perusahaan yang didirikannya, dan juga permasalahan yang dihadapi selama 9 bulan dia menjadi presiden. Hasilnya adalah perusahaan berjalan dengan baik, menguntungkan dan menempati peringkat kedua dalam industry wetsuit. Persaingan dalam industry wetsuit sangatlah kompetitif dan pasarnya sangat rumit, dengan pertumbuhan yang cepat, konsumen yang mengetahui fashion, dan permintaan musiman. Kesuksesan Body Glove tergantung pada kemampuannya merespon dengan cepat sesuai dengan perubahan situasi pasar. Respon ini harus difasilitasi oleh manajemen perusahaan, dan Russ bertanya-tanya apakah perusahaan telah melakukan prosesnya dengan tepat sesuai dengan tempatnya. THE WETSUIT MANUFACTURING INDUSTRY Wetsuit adalah pakaian ketat, dengan bahan pakaian terbuat dari neoprene, seperti karet. Pakaian ini dinamakan wetsuit karena dapat menyerap air hanya diantara kulit dan pakaian, dan kemudian dihangatkan oleh temperature tubuh, dan disediakan lapisan penyekat. Sangat sulit untuk untuk mendeteksi ukuran dari pasar wetsuit karena rata-rata perusahaan di dalam industry ini adalah perusahaan privat tetapi diperkirakan menyumbang pendapatan sebesar $60 Miliar pada pasar domestic US. Sangat jelas industry wetsuit telah berkembang dengan pesat sejak tahun 1950an karena dua factor utama yaitu : 1. Munculnya berbagai...
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