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Quality Engineering

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Submitted By beta1022
Words 1870
Pages 8
CC3308 Quality Engineering
Dr. Maggie Ng
Room: 1520
Tel: 3746 0154
Email: ccmaggie@hkcc-polyu.edu.hk
1

Learning Outcome
On successfully completing this subject, students will be able to: grasp the basic concepts of quality. identify the functions served by a quality management system. design quality elements into products that satisfy both internal and external customers. control process performance using appropriate statistical tools. diagnose quality problems and develop sustainable improvement. apply background knowledge or newly obtained information to review and investigate possible outcomes

2

Assessment Methods
40% Coursework
50% Mid Term Test
20% Individual Assignment
30% Group Project

60% Examination

3

You may need to know…
No tutorial class in the first teaching week
Consultation Hours
Mon 16:00-17:00 and Wed, 11:30-12:30 e-learning platform http://moodle.cpce-polyu.edu.hk 70% Attendance
Punctuality and Class discipline
4

Groundrules
In this class, you and me…

In this class, you..

-Sign in
-Turn off mobile phones
-Tell me if too fast or too slow
- Arrive on time
- Submit works on time
- Ask when we don’t understand
- Participate in class
- Only one person talks at a time
- Enjoy the class
- Leave the classroom tidy
- No smoking, eating, drinking, littering

In this class, I …
-Finish on time (provided that the class start on time)
- Give a break each hour
- Upload handouts, tutorials, etc, at least 3 days
- Mark your works within 1 month

5

Basic Concepts

6

How quality has an impact on sales revenue and costs?
Case 1:
An international organization that claimed to have strong customer service refused to accept sales orders for delivery in less than
48 hours – even though competitors honored delivery request of 24 hours. Imagine the millions of dollars of sales

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