...University of Phoenix Material Quality Improvement Plan Template In this course, you develop an organizational quality improvement (QI) plan for a health care organization of your choice. Appropriate organizations include hospitals, nursing homes, ambulatory and surgery centers, home health, assisted living, health departments, hospice, rehab units, pain clinics, and cancer clinics. Choose a quality issue about which you are passionate and may implement in the future. A few examples are reducing patient falls, medication errors, and improving nurse response times. The complete QI plan must be no more than six pages. Organize the plan as you would present it to the organization’s board of directors for approval. Do not copy and paste sections from previous parts of the plan. Instead, summarize previous assignments, prepared with the intent to present the most important points of your research. Executive Summary: A one-page overview of the plan Introduction/Purpose: Introduce the organization and state its mission. Describe the types of services the organization provides. This section must be approximately half a page. (This information was initially covered in Week Two: Organizational Quality Improvement Plan – Part I) Goals/Objectives: Describe what goals the organization has to meet its mission. These are principles that shape how the organization views and achieves quality. Examples may involve the concepts...
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...responsibilities. Returned goods are part of reverse logistics. | True | | False | Reverse logistics involves managing the flow of goods back up the supply chain. Using third-party fulfillment means losing control of fulfillment. | True | | False | Outsource this key function means a loss of control. Small changes in consumer demand can result in large variations in orders placed because of the … | Safety stock requirement | | FCFS scheduling | | Lead time effect | | Bullwhip effect | | Supply chain | Variations are amplified as they move backwards in the supply chain. A factor that makes it desirable for business organizations to actively manage their supply chains is: | more potential vendors | | increasing globalization | | the internet | | downsizing | | RFID's | Globalization is making supply chain management more important. Which of the following is a barrier to integration of separate organizations in the supply chain? (I) conflicting objectives of the companies in the chain. (II) different level of capacity of the companies in the chain. (III) reluctance of the organizations in the chain to allow other organizations access to their data. | I, II and III | | I only | | II and III | → | I and III | | I and II | Capacity imbalances can be overcome, but conflicting objectives and mistrust are substantial barriers. Examination of the sources of supply for purchased parts or materials in order to...
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...In respect to quality of materials, there are three well known philosophers whom are most referenced: W. Edwards Deming, Philip B. Crosby, and Joseph M. Juran. Throughout the twentieth century, these three men have continuously integrated new systems for improvement in the quality system. The first and probably most well known of these philosophers is W. Edwards Deming. Deming first came into the public eye when he was credited with assisting the Japanese after World War II and helping to elevate the Japanese industry into the forefront of world industry. Deming stresses that the most important part of quality is the role of management. Deming also emphasizes on achieving long term goals through cultural transformation rather then short term needs. Deming’s findings can be viewed best through his “System of Profound Knowledge,” and his “14 Points of Management.” While Deming was continually expanding his research, Philip B. Crosby entered the forefront of quality in the 1970’s. Crosby has been a consulter as well as a trainer for many leaders in the manufacturing industries. Like Deming, Crosby also has a “14-Step Pan for Quality Improvement.” Crosby’s main focus is first evaluate the quality system and make improvements on the current system. Another of Crosby’s main concerns is defects. Crosby emphasizes that the performance standard should be “zero defects.” The most recent of the philosophers is Joseph M. Juran. In the late 1980’s Juran founded...
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...Scatter Diagram…...……………………………………………..………………. 13 10.0 Conclusion…….…………………………………………………………..……... 15 THE SEVEN BASIC QUALITY TOOLS Project Risk, Procurement and Integration Management 1. INTRODUCTION The last two decades have been a period of tremendous turmoil and change in the business environment. Competition in many industries has become worldwide in scope, and the pace of innovation in products and services has accelerated. These changes in business environment have resulted in organisations attempting to transform themselves to become more competitive. Since the early 1980s, many companies have gone through several waves of improvement programs, starting with Just-In-Time (JIT), then moving on to Total Quality Management (TQM), Lean Production, Six Sigma and many other various management programs. Implementing these programmes would require tools for data collection, measure and monitor. There are seven quality control tools which are: * Data figures * Pareto analysis * Cause-and-effect * Trend analysis * Histograms * Scatter diagrams * Process control chart This essay discusses the characteristics, applications and implementation of these tools. 2. THE DEVELOPMENT OF THE 7 BASIC TOOLS FOR IMPROVEMENT The seven quality tools were first emphasized by Ishikawa (in the 1960s), who is one of the quality...
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...Quality Control Quality Control Quality Training Manual Kajohn Hillman 6/23/2014 Table of Contents I. Introduction i. History of quality Management ii. The need for Quality Management II. The Role of Leadership i. Role they play in the success ii. Firms adoption of roles and effects of nonexistent role modeling iii. Monitoring and Metrics within the quality management improvements III. General Quality Strategies and Tools i. Establishing customer expectations ii. Designing quality in iii. Defining metrics iv. Mistake-proofing v. Kaizen vi. Six Sigma IV. Quality Tactics and the Logistics and Supply Chain Functions i. What tools are applicable internally ii. What tools are applicable externally with vendors V. Week 5: Roll-Out i. A communication plan ii. Sequence of steps to get personnel trained iii. Stakeholders on board I. History Of Quality Management The history of quality management and the movement can be traced as far back as medieval times in Europe when craftsmen and tradesmen organized themselves in unions called guilds which predate the 13th century. It wasn’t until the 19th Century when the industrial manufacturers of the world adopted this model of craftsmanship. The system had its emphasis on the inspection process which started in Great Britain during the 1700’s and grew immensely during the Industrial Revolution of the 1800’s. In the 20th century these manufacturers...
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...their own quality management system. In the early 80’s, business organizations had already began to build their quality management system based upon the principles of Total Quality Management. A less known but very successful quality management system, Achieving Competitive Excellence (ACE) operating system is one of the successfully evolved systems. This system was developed and is practiced by United Technologies Corporation (UTC) until today. ACE primary uses the principles of productivity improvement and waste reduction. The fundamental of ACE is to cater that every person should strive with continuous improvement. This paper provides a rough analysis on how quality management practices may affect productivity in UTC. INTRODUCTION Quality management and productivity improvement is definitely of a central consideration in all of the sectors revolving around the world economy. As quality is an important factor for customer satisfaction, it is thereby the most critical part of strategy of most, if not all in businesses. In some industries, quality might goes beyond customer satisfaction and into critical sectors such as customer and public safety. Examples of these types of industries are of the building system and the aerospace industries. Quality management is the most basic practices in any kind of strategy implemented by any businesses. It aims to achieve on the ultimate goal of customer satisfaction through its products or services. Within quality management...
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...QI plan Part II HCS/588 July 27, 2015 Georgia Rothstein QI Plan Part II This week’s study is a continuation of the week three assignment. Saint Joseph’s Hospital will focus on improving patient discharge instructions. This paper will have a description of each methodology researched as well as the pros and cons of each for the chosen performance improvement area. One of the mentioned methodologies will be chosen for the organizational plan as well as an explanation of that methodology was chosen. There will be a description of information technology applications researched as well as an explanation of they could be used to improve the performance area chosen for the organization. An explanation of the involvement of benchmarks and milestones in managing how quality indicators will be provided as well as three potential benchmarks and milestones from the quality indicators that could be used as part of the plan being developed. The last information to be provided is a description of an organizations performance and quality measures are aligned with the organization’s mission, vision, and strategic plan in general. After providing how performance and quality measures are aligned a description of how they align with the organization I have chosen will be provided. Quality Improvement Methodologies It is important for health care managers to improve quality services in health care facilities. This means the health care managers must use methods which are proven to be helpful...
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...The sample answer of DMS – CQM – Autumn 2010 Long Question 1. TQM preparation outline (10 Step).What is total quality? List and explain the key elements of total quality? A quality product is one that its’ performance somehow meets all or parts of the customers’ expectations. There are four levels of quality: i. Inspection Level - Most likely the outputs are okay, but we cannot do anything about it. ii. Quality Control Level - We still make mistakes but we try to prevent ones. iii. Quality Assurance Level - We always try to prevent any problems from happening, if we follow exactly the system iv. Total Quality - No problems, and the performance is even better than you can imagine, it exceeds expectations. The elements of a TQ organization: a. Strong Leadership – Managers, especially top managers, must be fully committed and really want to be world class performer which involves energy, patience, investment, integrity, passion and being a good role model. b. Customer Focused – In a total quality setting, the customer is the driver. This point applies to both internal and external customers. c. Obsessed with quality – Personnel at all levels approach all aspects of the job from the perspective of “How can we do this better?” when an organization is obsessed with quality; “good enough” is never good enough. If there is no problem, see if we can create new benefits. d. Process-based – Process refers to organization structure, flow of...
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...QDC1 - Quality Management Homework 1. List the types of graphical charts used in operations management. a. Flowcharts b. Check sheets c. Histograms d. Cause-and-effect diagrams e. Pareto diagrams f. Scatter diagrams g. Run charts h. Control charts 2. Which charts are important in statistical process control (SPC)? a. Two are used for variation i. Mean charts ii. Range Charts b. Two are used for attributes i. P-charts 1. Used to monitor the proportion of defective items in a process ii. C-charts 1. Used to monitor the number of defects per units 3. Describe the uses of functional flowcharts. a. Cross-functional flowcharts show the relationship between a business process and the functional units (such as departments) responsible for that process. b. Shows the steps in a process. 4. Describe the uses of histograms. a. A chart that shows an observed frequency distribution. b. Provides a sense of the distribution of observed values. 5. Describe the uses of run charts. a. To track results over time b. To identify patterns c. Easy to construct and interpret 6. Describe the uses of controls charts. a. Show the performance and the variation of process or some quality or productivity indicator over time in graphical fashion that is easy to understand and interpret. b. To identify process changes and trends over time and show the effects of corrective actions. 7. Describe the problems management faces when implementing quality and incorporating...
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...TOTAL QUALITY MANAGEMENT N.P.R. COLLEGE OF ENGINEERING & TECHNOLOGY N.P.R. Nagar, Natham - 624 401, Tamil Nadu, India. AN ISO 9001:2008 Certified Institution (Approved by AICTE, New Delhi, Affiliated to Anna University, Tiruchirappalli) No. : 04544 - 291333, 291334, 245422, 245423 & Fax No.: 04544-245392, 93 Website: www.nprcet.org, www.nprcolleges.org E-Mail: nprgc@nprcolleges.org ISO 9001:2008 MBA101 1 TQM/VMSS/M.B.A/N.P.R.C.E.T Miss. VMS.Sumathy, B.Sc (Phy), M.B.A., Lecturer/M.B.A N.P.R. College of Engineering and Technology, Natham TOTAL QUALITY MANAGEMENT BA*114 TOTAL QUALITY MANAGEMENT LT P C 3003 UNIT I INTRODUCTION TO QUALITY MANAGEMENT 9 Definitions – TOM framework, benefits, awareness and obstacles. Quality – vision, mission and policy statements. Customer Focus – customer perception of quality, Translating needs into requirements, customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9 Overview of the contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum, Ishikawa, Taguchi techniques – introduction, loss function, parameter and tolerance design, signal to noise ratio. Concepts of Quality circle, Japanese 5S principles and 8D methodology. UNIT III STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY 9 Meaning and significance of statistical process control (SPC) – construction of control charts for variables and attributed. Process capability – meaning...
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...Quality Improvement Plan Part II Quality improvement is a hospitals process to advance the quality of care and outcomes for patients using an explicit set of philosophies and procedures (Walker, 2012). This paper attempts to describe some of the areas of potential advances for quality improvement at Washington County Regional Medical Center (WCRMC) nursing unit. One principle of quality improvement is measurement, which is the collection of data to improve patient care. Using these measurements and tools can help leaders understand the direction of quality in the organization. Areas of Potential Improvement for the Organization. The areas of consideration for improvement at WCRMC are emergency room wait times and discharge instructions. Both of these improvement areas have financial and influence for the health care organization. Emergency room wait times can reduce the market share and financial stability of the health care organization. Discharge instruction if given appropriately by the nursing staff can reduce the readmission rate for WCRMC, along with financial gain and improve the satisfaction of the patient experience. These are just of couple of measures WCRMC can use to align the mission of the organization and the commitment of improving performance. There are several models and tools for collecting data. Models There are several models for collecting data in the health care organization determining the method is responsibility of the organization. One model is...
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...CASE STUDY: Quality Parts Company BUS520 OPERATIONS MANAGEMENT 04 January 2008 Introduction: I. Which of the changes being considered by the manager of Quality Parts Company are counter to the lean philosophy? II. Make recommendations for lean improvements in such areas as scheduling, layout, kanban, task groupings, and inventory. III. Sketch the operation of a pull system for quality for Quality Parts Company’s current system. IV. Outline a plan for introducing lean at Quality Parts Company. WHICH OF THE CHANGES BEING CONSIDERED BY THE MANAGER OF QUALITY PARTS COMPANY ARE COUNTER TO THE LEAN PHILOSOPHY? The manager is considering installing an automated ordering system to control inventories. This would not fit into the lean philosophy as it would have the skids filled with workers making products two days in the front. Lean philosophy calls for not producing a product until it is needed. MAKE RECOMMENDATIONS FOR LEAN IMPROVEMENTS IN SUCH AREAS AS SCHEDULING, LAYOUT, KANBAN, TASK GROUPINGS, AND INVENTORY. Some lean improvements that could be made for the Quality Parts Company are; In the scheduling area to ensure that there are equal shifts and hiring for areas of the line which need more attention and it would fit the need and wait time for that line. The layout of the Skids are currently counterproductive to the lean philosophy, most of the skids are very far apart and cause wait times for processing. Realignment of the skids is necessary to improve...
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...[pic]DE LA SALLE UNIVERSITY Taft Avenue, Manila In Partial Fulfillment of a Requirement in Instructional Leadership Brother Andrew Gonzales College of Education For the Degree in Master of Education Major in Educational Leadership and Management By: Imelda P. Tabian I.D. # 11293853 Dr. Eric Olivares Professor ONE YEAR DEVELOPMENT PLAN OF PITOGO HIGH SCHOOL S.Y. 2014-2015 I. Introduction and Background Information 1. Historical Development of the School Pitogo High School or otherwise known as PHS has its origins from the vision of the Local Government of Makati City of providing quality education for each of its students. Through the initiative of the city officials headed by then former Mayor Jejomar C. Binay now Vice-President and in collaboration with the Department of Education, both sector worked hand in hand in fulfilling its mission of providing access to education through technologically driven formal, non-formal and other alternative delivery system. The creation of a localized school was initiated by Mayor Binay and it was intended to benefit the citizens of Barangay Pitogo along with its co-barangay catchment areas of South Cembo, Pinagkaisahan, Cembo and Guadalupe Nuevo. Its first year of operation started 2004-2005 with Mrs. Luzviminda L. Bannag as its first administrator in her capacity as Officer-in-Charge. The number of students of PHS on its maiden operation...
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...business. Financial condition of a manufacturing company largely depends on the defect rate of a product. Understanding the key features, obstacles, and shortcomings of the six sigma method allows organizations to better support their strategic directions, and increasing needs for coaching, mentoring, and training. The objectives of this paper are to study and evaluate processes of the case organization, to find out the current sigma level and finally to improve the existing Sigma level through decreasing defects. According to objectives, current sigma level has been calculated, manufacturing process analyzed and suggestions given for improvement. Especially in analyzing phase different analysis tools like Production Layout, Process Block Diagram, Cause and Effect Diagram, Cheek Sheet, Process control chart are used. FMEA is used as improvement tool. By using this it has been possible to improve productivity by reducing defects rate. This research work has been carried out in a cement manufacturing company to show how to implement Six- Sigma in this type of industry. This research related work does not only apply to cement manufacturing company but also in any other types of organizations. By implementing Six-Sigma a perfect synchronization among cost,...
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...Office Administration 2012 Exemplars from candidates’ responses to Paper 02 Question 4 4. (a) (i) State two advantages of the open plan office. (2 marks) (ii) State two disadvantages of the cellular office. (2 marks) (b) State three functions of the office when carrying out business activities. (3 marks) (c) You are a receptionist of a large organization in Bridgetown, Barbados. Management has employed a junior clerk to help you with your duties. Write a memorandum to the junior clerk indicating four main rules she should follow when answering the company’s telephone. (8 marks) Responses to Paper 02 - Question 4 in the May/June Sitting 2012 Quality of Response Strategies Used Effective Use of Strategies Suggestions for Improvement Remarks/Comments The quality of response to this question was excellent. The candidate scored 15 marks - the maximum marks allotted Delineation of points in each section of the question which facilitated easy allocation of marks. Clear understanding of the functions of the office Correct use of memo format in Part C and tabulation of specific rules for answering a company’s telephone Accurate, clear and precise responses to each part of the question. Correct use of grammar spelling and sentence structure None in this case Candidate noted the requirements of the question and responded accordingly, thus was awarded full marks 1 2 3 Office Administration 2012 Exemplars from candidates’ responses to Paper 02...
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