Contents
I. APP Pharmaceuticals 3
II. Background/Overview of APP Pharmaceuticals 3
III. Introduction to the Problem 4
IV. Literature Review -Philosophy, Culture and Strategy 7
V. Recommendation/Analysis -Philosophy, Culture and Strategy 9
VI. Literature Review/Analysis – Adoption and Driving Strategy Down into the Organization. 10
VII. Recommendation –Balanced Score Card 11
VIII. Recommendation/Analysis – Total Quality Management 15
IX. Reflection 24
X. Bibliography 26

I. APP Pharmaceuticals
APP Pharmaceuticals (APP) strives to lade in the United States and Canada to be a leader for injectable pharmaceuticals. The company, philosophy is to provide excellent products and services by hiring dedicated and committed employees to meet our customers’ needs. Our primary goal is to improve the health and care of patients who use our pharmaceutical products.
II. Background/Overview of APP Pharmaceuticals
APP was established in 1996 and has quickly become one of the industry leaders in providing one stop shopping for very commonly used products to very special products to meet the needs of a wide range of patients. There market produces 142 products in over 400 doses and formulations. A few of the clinical areas they cover are: Cardiac Care, Dialysis, Emergency, Intensive Care, OB/GYN, Operating Rooms, Oncology, Orthopedics, Pediatrics, Psychiatry and Radiology. (APP Pharmaceuticals, unkown)
APP is the number three generic injectable supplier in the United States, and the only U.S. generic company with a dedicated cephalosporin injectable plant. APP currently employees over 1800 employees in North America with manufacturing facilities in Melrose Park, Illinois, Grand Island, New York, Raleigh, North Carolina. The corporate headquarters, science production and technology center is located in Skokie, Illinois. (APP Pharmaceuticals, unkown)
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